DO NOT RENT HERE. my floor warping and being unable to open my front door, mice, bats, heating and…read moreair conditioning not working, water is never working, my water heater bursting. THEY ALSO WONT RETURN YOUR SECURITY DEPOSIT. I'm having to take legal measures to get it back.

We have contacted Heng, the lease administration, Tony the super, and Barb the realtor about serval…read morethings broken and not fixed since we've moved in on a October 15, 2021. The unaddressed issues to date as of today August 12, 2022 and prior contact dates are as follows; Our leaking fridge on: 7/13/22, 7/27/22, 7/29/22, 8/1/22; We we're told Mike was coming to fix it. The broken central air and heat unit & our thermostat (which is in the lease agreement): 2/15/22, 2/16/22, 5/22/22, 6/7/22, 6/9/22, 7/13/22, 8/2/22; we have explained that the portable unit supplied covers only 300sq ft, and our electric bill has been extremely high due to the lack of power brought to your attention 7/22/22, 8/1/22 Our skylight that has a broken seal, let's air our and water in, which was confirmed by your contractor Bill Brown: 12/18/21, 12/21/21, 12/31/21, 1/5/22, 1/11/22, 5/4/22, 5/24,22, 5/25/22 (we were told it would be fixed in a couple of weeks, it is now August 12, 2022), 6/9/22, 7/9/22, 7/13/22, 7/22/22, 8/2/22 The parking lot pavement was said will be fixed on: 5/25/22, 7/22/22 The window upstairs having no latch (in the lease agreement) and we have a 5 year old daughter. And the other window pane hanging off of the wall: 2/16/22, 5/4/22, 7/13/22, 7/22/22, 8/1/22 The outlet in our bedroom has not worked nor been fixed in several months. We have made you aware that the washing and drying machine don't work and take our quarters: 11/12/21, 11/17/21, 1/19/22, 5/4/22, 5/25/22, 7/13/22, 7/22/22, 8/2/22

Get your facts straight buddy I have all my paperwork in order and now I'm probably going to pursue…read moregetting a lawyer because what you're doing is disgusting

DO NOT RENT HERE. This place is a slum disguised with…read morelandscaping and new appliances. The walls are paper thin and you hear everything from the other units. We had a terrible neighbor that would blast music and tv all the time with no regard for us despite us expressing annoyance over and over. There is no control of the heat which will be blasting all night in the winter and was even on in August this past year. All finishes are cheap and shitty and will break almost instantly. If there are any units that need work they start extremely loud construction with no notice before 9am. We tried to contact management and they didn't pick up. This place is insanely overpriced for what it is. Again, DO NOT RENT HERE!

Absolute dumpster fire of a management company. They do not care if your infant is sick (the…read moremedical documentation trail starts from 3 weeks after moving from building d to the townhouses in building e) due to their negligence of servicing the hvac units (air filter was never changed- condensor unit on the boiler filled with mold and was discontinued years ago and is supposed to be serviced ANNUALLY) and god help you if your pet dies- instead of taking my pet fee off of the lease the "landlord" read my email and signed the lease the same day- a whole 5 MONTHS AFTER I SIGNED IT..wont respond to emails or certified mail requests to speak to the landlord/property owner..absolutely insane. STAY AWAY FROM THIS PLACE.

It's a shame I have to leave this review because I like my apartment and moved here three months…read moreago. I rent from this company at the Peekskill location. The new management has been an absolute nightmare to deal with. Once they get you to sign the lease, they barely respond to anything. The most recent issue is they charged me a $250 patio violation WHEN I DO NOT HAVE A PATIO at my apartment. I have gotten no response all week in regard to refunding and removing this charge from my account. They also threatened to terminate my lease over an issue that they have with conedison! I provided proof that I created an account with the meter number that was provided to me, and I was threatened. This is their fault. Do not rent from this company. I can't wait to move.

Management is terrible in that they are hard to get a hold of or don't respond in a timely manner…read more You now have to mail your rent and can't pay in office or online which is inconvenient. The apartments smell like dead mice and feces ....probably because these apartment stuff are infested!!!!!!!!!! I've caught many mice...too many to count with sticky traps. The exterminator takes forever to come. It took about good 2.5 weeks this most recent visit. First they put foam in the radiator then we found a hole near the window where the cabinets meet the wall . Exterminator told us he couldn't do anything unless apt authorized. Water is yellow brown often!!!!!!! They give no notices about "working on the pipes" And water in shower is scalding hot within seconds , then cold 2 minutes later, then back to what you had it at. Very unsafe for ppl especially if you have kids!

Kurtis is a fantastic rental agent! He's thorough, always answers my questions, and is super…read morehelpful and kind. Highly recommend!

Springvale Apartments views (my new home) Everything and everyone is lovely! The staff (rental…read moreoffice & maintenance) are kind and helpful! Neighbors are friendly! Grounds and views are absolutely beautiful, so many birds , deers and baby red fox so far! (The rent prices are amazing for Westchester , many units are being renovated/upgraded, onsite laundry , accepts pets, offers transport to stores and have daily activities!). Moving to Springvale 55+ community was a major life transition and I AM so happy I did! (I feel sad to read a few others in prior reviews had negative experiences with staff. That has not been my experience)

I'd give negative stars if I could. Terrible management, they are verbally aggressive to the…read moreresidents. Violet in particular is incredibly crude and unpleasant.

I have been requesting a carpet replacement or at least a professional carpet cleaning from Eagle…read moreRock Properties for over a year. Last year, maintenance came to measure the carpet and told me everything was approved and that I would receive a date for installation. After that, nobody followed up, called, or scheduled anything. This year, during lease renewal, I brought the issue up again because the carpet is in very bad condition. During the winter, water was coming in from the back door due to snow, leaving a large stain in the living room area. I explained that if replacing the carpet was not possible, I would at least appreciate having it professionally cleaned. I spoke with Rob, who repeatedly told me that Carissa would contact me to discuss options. I was also told someone would call me back after I contacted the main company directly. It has now been several weeks, and nobody has called, followed up, or even given me a clear answer. What is most disappointing is not only the lack of action, but the lack of communication and professionalism. A simple phone call with an honest answer would have been appreciated instead of being ignored for over a year. At this point, I will have to clean the carpet myself, but I felt it was important to share my experience for future tenants.

They are targeting harassment, including tampering with my car, to the hold-over tenants using…read moretheir tenant friends in order to force us out so they can charge the new vastly inflated rent. I hope that the NY State Attorney General Letitia James is aware of this.

williams was a great person he wrapped all of my items very good with blankets so that nothing can…read moreget broken he had 3 workers and they was all working very hard they didn't break anything and they was very fast paced. I highly recommend and for a great price

The mattress was not covered, and other important items were damaged. Since they were in storage I…read morelost many valuable things. The movers were not careful and also damaged walls in my house. Do not use them, unless you are ready to re-place many things.