I just had Nick come out to troubleshoot a water heater repair caused by a leak from a saddle valve…read moreabove my furnace heading to my furnace humidifier causing the pilot light to go out to to the pooling water and moisture at the base of the unit. The service team was able to fit me in same day by putting me on standby. Nick was able to diagnose, stop the leak, inspect that the leak had done no further damage, and ultimately get the water heater working within 5 minutes of his arrival. Better yet, he said it was a simple fix and did not charge me, but just asked that I keep them at the top of my list for my next job! Very friendly and presentable all the way. He also assessed my heater and said I probably had about another two years to go before needing to replace, and gave me a written quote for a new water heater and to replace the saddle valve with an angle stop. The angle stop cost was a bit high, but the water heater replacement was very reasonable (just being fair). I am definitely going to reach out to them for my next plumbing job.

This was my fourth time using this company, and once again they were outstanding. They are…read moreconsistently timely, prompt, fast, and extremely professional. Every technician I've worked with has been knowledgeable, competent, and genuinely trustworthy -- which is rare these days. I'll be honest: I was a little nervous at first because I kept reaching their emergency line over the weekend and holidays, and I wondered if they might be getting too big. But after this visit, I realized it's probably just because they're that in demand -- and I see why. They even honored a coupon I sent 30 minutes after I paid, which they absolutely didn't have to do. That level of integrity means a lot. I truly hope the owner takes great care of this team -- they deserve it. I trust this company's name completely, even with so many other 5-star plumbing companies out there. This one stands above the rest.

Nothing makes me happier than seeing people become true experts at what they do…read more This company specializes in water heaters, and it shows. A few years ago, when ours unexpectedly went out, they were like a SWAT team. They arrived quickly, cleaned everything up, and had a new water heater installed in no time. This morning, I took a very cold shower, which was not how I wanted to start my day. We discovered the pilot light had gone out. My husband tried resetting it without success, so he called them. They asked him to send a few pictures, immediately diagnosed the issue, and texted him a short video showing exactly how to reset it. A few minutes later, we had hot water again. That's what great companies do. They're prepared, they know their craft inside and out, and they make solving problems look easy. If you need a water heater, I honestly wouldn't call anyone else. Thank you for always being there when we need you.

During the Fourth of July weekend, the couple residing in my rental unit departed for a vacation,…read moregranting me permission to enter their home for preventive maintenance. Upon inspection, I discovered that the water heater was not functioning, as there was no hot water available in the unit. To address this issue, I contacted the RHEEM customer service number displayed on the water heater. A technician promptly returned my call and attempted to guide me through various troubleshooting steps to reignite the unit; however, these efforts proved unsuccessful. The technician ultimately suggested that a specific component had likely malfunctioned and provided me with a list of certified Rheem technicians in the Chicago area. Unfortunately, the Rheem technician I reached out to from that list did not respond to my inquiries. I have had great luck with businesses on Yelp that received a large number of favorable reviews over a long period of time. For that reason, I decided to contact Fast Plumbing 247. I was fortunate to speak with a plumber named Mac, who returned my call within a matter of minutes. He requested that I send him photographs of the water heater's model number and the unit itself. After reviewing the images, Matt promptly called me back and provided clear, step-by-step instructions on how to restore the water heater to working order. Remarkably, his guidance proved effective, and I was able to resolve the issue. Once again, the unit has hot water. What truly stood out during my interaction with Mac was not only his willingness to share his technical knowledge but also his remarkable patience. I struggle with even simple tasks of this nature, and Mac's calm demeanor made the process significantly easier. He meticulously explained how to remove the guard to access the pilot light window, advised me on the best positioning to view this awkwardly placed window, and guided me through the steps to relight the pilot light and restore the water heater's functionality. Thanks to Matt's expertise, I am able to enjoy the holiday weekend without further complications. Based on this experience with Mac, it is evident that the plumbers at Fast Plumbing 247 are not only responsive and technically skilled but also honest in their dealings. I fully intend to rely on their services for any future plumbing needs and wholeheartedly recommend this company to others.

Updating my review because I had another great experience with Pat! This time it was a leaking…read morefaucet on a Sunday night. I messaged and got a quick response asking me to give him a call. Within a minute, he walked me through the fix over the phone--problem solved. I'm so appreciative that he consistently puts customer service first and takes the time to help without immediately jumping to a service call. Truly above and beyond! Original review: I messaged Drain-EEZ Plumbing about my broken disposal on a Sunday morning, hoping they could provide a quote for the fix. Instead, I got a prompt reply from Pat offering to first try to help me over the phone. I gave him a call and he walked me through what he correctly expected to be a quick fix I could do on my own. He saved me the cost of a visit and taught me a new skill - can't thank him enough for the great customer service!

Talked with Pat about a leaking toilet. He came on time and tried to fix the leak but the bolts…read morewere too rusted on a toilet that was over 25 years old. He suggested replacing the old toilet. He did an excellent job putting in the new unit. He gave me some information about another problem that I was having about an outside faucet. He said it would be too expensive to replace and I do not need it since there is another faucet outside. Highly recommend this company.

Really solid experience overall. Called them out for a faucet install and they showed up quickly,…read moreworked cleanly, and were upfront about pricing the whole way through -- no surprise charges or upselling. On a separate job, they even honored their original estimate even though it ended up being more work than expected on their end. What stood out most is how communicative they were -- quick to respond, showed up within the promised window, and the technicians took time to actually listen before diving into repairs rather than just guessing. Compared to other quotes I've gotten from plumbers in the area, their pricing has consistently been fair, sometimes less than half of competitor estimates for the same job. Work has held up well after the fact too, whether it was a simple fixture swap or a more involved pipe repair. Would recommend them to anyone in the area -- professional, honest, and easy to work with.

Very prompt responses even on a Sunday and was able to schedule a repair for the next day for a…read moreleaky water heater. I appreciated that they asked how old the water heater was and when. hearing it was almost 8 years old, advised that while they would fix the leak, they couldn't guarantee other problems wouldn't occur due to age. Also appreciated that they asked for photos to ensure they'd have the right replacement parts upon arrival (saving time and cost for them to go to a store). The technician arrived right on time, very friendly, and professional including showing me the busted part that he replaced. Turned out to be less expensive than other quotes too. Highly recommend and I would use them again.

Sam communicated well, timely, and quoted reasonably. I appreciated that he took the time to…read moreexplain the complexities of the work needed. Very professional and I highly recommend.

I needed to have the shut off valve under my kitchen sink replaced. The valve that was installed…read morecontinues to leak even after a second visit to stop the leak. I will contest the charges with my credit card company and hire just about anyone else. A really bad experience.

For some reason, the moment I saw Andres' page, read some reviews, I had a good feeling about him…read more He was the FIRST of three quotes I requested. Because of MY scheduling conflicts, he was the LAST of three quotes I received. But as the saying goes.. "save the best for last". That statement couldn't me more true. I was lucky enough to watch him work and actually TEST what was going on BEFORE telling me how bad of a problem we had. The other two quotes I received saw the problem, tested nothing, and said they needed to excavate and because of that, the price was going to be way more. Their process was..."break the concrete, THEN rod the pipe to see if there's a clog", which would also be an all day job with a team. Andres insisted on rodding the pipe first, and that he'd be done in 20 minutes. He said IF that didn't work, (because he was going to test it again), THEN he would have to break open the concrete. I don't know about you, but that seems like a much more sensible option. He let me watch as he pulled all kinds of debris out of our kitchen stack drain. By the end, he had a nice sized pile, and water was flowing through there like Niagara Falls. He was done in 20 mins, as promised. Since he was there, I asked him if he had time to check our tenant's unit because they were having some drainage issues. He said he was trying to avoid rush hour, so why not? Lucky for us, he fixed another clogged drain, and a leaking pipe that we had no idea about! While we were talking, I asked him if he has a team he works with. His response: "No, I work alone because I don't trust other people to do good work and do it right". He also cleaned up after himself (you'd be surprised, but this is not always the case when people come work in your home), and I insisted on cleaning so he could leave, but he refused. He'll be back soon for some more work and I'm thankful to know we'll be in good hands. The world seriously needs more people like Andres. If I could give more than 5 stars, I would. Thank you again!!

Andres was very responsive, his fee was reasonable and was available to come out the next day to…read morefix the clog in the tub drain. I would happily reach out for his services again in the future.

This was the best decision I've ever done. I used them to fit an ice cube machine- they were quick…read moreand it was so easy to get it done. Couldn't be happier with the decision. They were reasonably priced and very efficient

Great Service! I…read moreused the project request here on Yelp and the business reached out to schedule the service. Today the tech came out and serviced the refrigerator, stove and checked washing machine seals. He noticed the ducts needed cleaning so we have that scheduled once the parts come in for the other appliance. Tech was very knowledgeable and personable. Highly recommend this business. Pricing was affordable.

very professional service. Tech arrived as scheduled and was very concerned with our problem and…read moreoffered option to solve it

It's been a while (2022), but they came out to look at a leak with one of our water heaters. They…read morefound multiple issues and said the equipment was too old and they needed to replace both of them. They quoted us $5k and some additional cost to check the HVAC while they were there. The HVAC check seemed like everything was fine, but they used it as a sales op to try and sell me new furnace and humidifier, which was working fine at the time (and continues to function 4 years later). Thankfully their 1-year VIP service was the most valuable part of it, because one of the joins for the new water heaters started leaking again almost 12 months later. However, when they came out, they couldn't get the water main to close in our unit, so they quoted me to replace it as an additional cost instead. We said no, and gradually loosened the water main valve to the point where we could get it to close. We believe it was debris from the water main for the building being shut off multiple times for other work recently. Once we resolved that issue, we were able to get them to actually repair their failing original work at no cost. Not sure I would recommend.