I'm so impressed by the level of professionalism & expertise that took place with Ron from Lone…read moreStar chimney. After 3 years of being told by 4 different supposed experts that we needed to break the wall to address the wiring issues with our fireplace , Ron came in and did a full assessment and fixed our fireplace within less than an hour. His expertise saved us a tremendous amount of money. In addition, he walked me through safety protocol to keep in mind & long term usage! He was detail oriented in all aspects! I'm extremely happy to have fireplace back up & running after such a significant amount of time.

Great, prompt quality service and professional work. Cap, collar and vent replaced and everything…read moreis new again with a great warranty. We recommend Lone Star Chimney to anyone needing fast friendly service for a worry free repair or replacement.

I'm very pleased with service they provide. Would definitely recommend this family owned business.read more

The folks at Texas Family Chimney Care are super responsive, very friendly, transparent about…read morepricing, and careful about making what is by nature a dirty job very clean. I reached out through their web page, and in less than 24 hours I had a clean chimney. They even did little things like cleaning the glass and cleaning / repainting the fire grate.

Nate (owner and technician) did a great job. Had the fireplace working better than new in one hour…read more Recommended for service of a fireplace

I tried for three weeks to schedule a service on my grill. The never return calls and email…read moreinquiries to Crystal went unanswered. This company apparently does not value their customers.

Thank you so much for my beautiful new costum cap. Great service and a very fair price…read more Professional and clean

Nadov's experience shows. Expert diagnosis and efficient repairs on my older gas log fireplace.read more

Chimney inspected by H-Town. Photos taken and submitted to home owner. Price discussed and agreed…read moreon. Ill fitting, rusted chimney cap replaced with stainless steel cap that fits opening. Crack in chimney cemented closed. Chimney cleaned and cracks in bricks filled. Left area clean. Agreed upon price accepted with no down payment requested. Very honest company.

Honest, reasonable and customer focused. The work was perfect. I couldn't ask for a better…read moreexperience.

They were very timely and repaired two of our fireplaces that required maintenance. Highly…read morerecommend.

Man I am still in shock! Tom came and knocked my appointment out in less than 5 minutes. Was able…read moreto get both of my 1970 built fireplaces going easily. So happy! I moved into my new home about 4 months ago. The house needed a lot of work. I had someone come out last week to clean the fireplaces and get them running. I did not want to run them until that had been done. The previous tenants did not take care of the house and I wanted to make sure everything was safe to use. The other company could not figure out how light the fireplaces and stated that the pilot system was broken. That I needed to call a repair man. I found USA Supreme Services on Yelp and set an appointment. Tom arrived within 30 mins of calling on my appointment day. He saw the fireplace and got to work. Within 4 minutes he said come enjoy your fire. I said what? I was expecting new parts, repair, etc. Nope. He said it was an older unit and he knew how to get it running. I now have a warm living room. I then said well if you can do that then can you look at the other one. The gas knob was stuck inside of the wall and I did not want to break it. He got it turned and boom we have fire! Best money ever spent. Super happy with the service, the timeliness of the appointment and Tom was super personable and friendly. Will definitely use them again! Excited to check out their showroom to see what upgrades I can do to the house soon!

The owner was very hands on , explained how to work the gas fireplace and explain to us safety…read moremeasures to open the chute first so the air is ventilated up the chimney. i used a contractor on groupon, but they haggle for pricing different from agreed prices . this vendor is very honest and clean up after and the fireplace looks like new. We are a property management company and always need good honest contractor on our network. already lined up next job for them. good job!

I contacted Poppins Cleaners Fireplace & Chimney Repair after seeing positive recommendations on…read moreYelp and scheduled Caesar to assess a fireplace issue at my rental property--the remote wasn't turning the unit on. Caesar called me with the following diagnosis: "Good morning. I was able to program the remote control, and it's working fine, but that's not the problem. The pilot light ignites, but it has two sensors. The first one ignites and keeps the pilot light lit. The second sensor, when it heats up, sends a signal to the valve to open the burner. The valve is sending a good signal, but the servo motor is burned out. So the problem is the electronic gas valve that controls everything. I can do this job for $800. This includes replacing the valve with a new one, installing it, and reprogramming it, since everything is electronic." From the moment he delivered this diagnosis, he was incessant about doing the repair immediately and pushed hard for me to authorize the $800 job on the spot. I told him clearly that I would be getting a second opinion and likely going through my home warranty. That's where things took a very concerning turn. After he left, my tenant called to tell me that the remote control for the fireplace was suddenly missing. Caesar had taken it with him without any permission. I had to call him and demand that he return it to the property. Then, things got even worse. My tenant called again to say he noticed that some fireplace connections appeared to be left intentionally disconnected after Caesar's visit--presumably to make it seem like major repairs were needed. My tenant simply reconnected the wiring, and the fireplace worked perfectly with the remote right away. No $800 repair, no burned-out valve, no issue with sensors or motors--just unplugged wires. This experience was not only unprofessional, but also deeply untrustworthy. Manipulating a system to justify unnecessary repair costs and removing a remote without permission is completely unacceptable. I strongly advise anyone considering Poppins Cleaners Fireplace & Chimney Repair to beware. Based on my experience, their practices are pushy, dishonest, and potentially deceptive. Save yourself the headache and look elsewhere for a reputable and ethical company.

Cesar was very courteous and professional. Went out of his way and long after his normal work hours…read moreto inspect my system and easily determined that it was something that I was doing wrong. Didn't try to sell me anything that wasn't needed or necessary. Cesar - many thanks sir. He will be my first call in the future.

I would highly recommend! Ceasar was able to access the non lighting fireplace issue. He obtained…read morethe necessary parts and repaired as discussed!

Alvin was awesome! I needed my fireplace to be checked since we just bought the home and didn't…read morewant to run it until I had it looked at. I found him on thumbtack and he was very responsive and quick. We set up a date that week and he came out. So happy I called him because there was an issue with my fireplace and so happy we weren't using it! Alvin fixed the issue, cleaned out the fireplace and the logs, placed everything properly inside and put fireplace sand, tinder and some stones inside. The fire is beautiful now. I'll be using him as my dedicated fireplace guy.

Alvin did a thorough job and even my log lighter came back to life after cleaning. Will definitely…read moreuse them on a regular basis. No mess and reasonable cost.

Poor Quality of Customer Service & Communication has led me to give Jason only 2 stars. He hasn't…read morefinished the job I paid him for & I have reached out to him for over 4 months.

Amazing experience with AIS and the expert owner, Jaison, of this family-oriented business. While…read morethe whole team that came to do everything from cabinets to island redesign to electric was top notch, we were blown away by the tile and stone work that AIS is well-known for. The way it was installed showed true art and attention to detail. You can't tell where the veins of the stone end and begin from the way it flows from the counter up the back splash and every corner. Just really thoughtful and squeezed a perfect fireplace reface out of the slabs as well!