I booked a balayage with lowlights and came in with reference photos, expecting a soft, blended, dimensional result. What I received was the opposite. The color turned out very orange/brassy, and the highlights were chunky and poorly blended. It did not resemble what I asked for.
The service was equally disappointing. The stylist appeared uninterested throughout the appointment, and there was little to no communication or check-ins. While I was processing, foils were repeatedly placed close to my face and I was turned away without consideration, which made the experience uncomfortable and impersonal.
When I brought up my concerns, they were not meaningfully addressed and no proper solution was offered. I had to go to another salon to fix it, paying an additional $50 more than the original service. The difference in quality, technique, and care was immediate--they corrected the color, preserved the integrity of my hair, and used products that actually lasted.
For the price charged, the result and level of professionalism were unacceptable. I would not return and would not recommend this salon for balayage services. read more