The staff is always friendly, welcoming, and genuinely helpful without being pushy. The store itself is clean and well-organized, which made it easy to find what I needed. Everything is well-stocked. read more

My wife and I needed some help picking out new foundations and luckily Veronica was able to color match each of our skin tones + pointed us to some good brands. read more

I just had my second hair appointment with Sieanna and I'm very happy with my experience both times. She listens to what you want and asks at the end if there is anything in you would like adjusted. I need a low maintenance wash and wear style for my naturally wavy hair and Sienna delivered just that. I already have my next appointment booked. read more

Ulta Beauty - Haircut only I did not have any color service - Cosmetics & Beauty Supply Near Me - Vacaville, California

I stopped by Ulta Beauty to pick up an online order. I was greeted as soon as I arrived by a sales associate. That same associate assisted me at the pick up counter. She was very friendly and courteous. My order was accurate. From the time I placed the order and receiving the text that it was ready, was no more than 30 minutes! I was pretty happy about that. Thank you, Ulta Beauty :) read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Vacaville, California

Warm, thorough wax with bonus skin TLC at Ulta Nut Tree....I booked on the Ulta app and check‑in was smooth. LaMisha at the Benefit counter was ready right on time and greeted me with such a calm, friendly energy. I came for a eye brow, lip and chin wax, and she went way beyond a quick rip‑and‑run. She's delicate and precise, gets every bit of unwanted hair, and uses tweezers so gently when needed. On top of the wax, she added a clay nose treatment and those cooling under‑eye masks, plus a little nose mask to decongest. My skin looked fresh, not angry, and felt like it got reset. Her station at the Benefit counter is spotless, and she walks you through products without any pushy vibe, just education. I've seen her twice now and she's been consistently excellent both times. I'm already planning my next visit because she legit leaves my face baby‑smooth. read more

Although I frequent this store for all my beauty needss & products, today was my 1st time utilizing their salon services. McKenzie did an amazing job & egave me exactly the cut & style I wanted & needed! I walked out feeling 20yrs younger & lighter. If only I could benjamin button! I definitely will be returning to her for my future services. I would highly recommend her Also, the mgr Alonzo, akways goes above & beyond in his recommendations of different beauty products I need. I am in this store at least monthly & truly have never had a bad experience. Kathy S.....sorry for typos read more

To the amazing young African American woman Keira, who helped me at the register, you're a queen!! You were SO kind and patient with me. Workers like you are what make shopping experiences so smooth! My experience at Ulta tonight was phenomenal because of her and many other staff members! Keep it up Ulta Vacaville read more

Had a bad run in with the experience manger in this ulta beauty, she was snarky and rude and completely disrespectful. She needs more attention to training and less being rude to the customer. I cannot shop at this location any more. Just because you work in ulta beauty does not make you better than the people shopping there. An attitude adjustment is needed for this worker. read more

This review is for Ms. Miranda. I had an amazing experience at Ulta because of her. I went in looking to change up my makeup. She asked if I needed any help. She was super sweet, so professional and knowledgeable. Miranda gave me great tips and options which have been working miracles for me. She wasnt pushy at all either. Miranda is so approachable and she made me feel like I was talking with a close friend. I wanted her to have the recognition for a positive and memorable experience. Thank you Ms. Miranda! read more

I went in this evening for some lipgloss specifically, and I jhave to give a shout out to Tamika, the evening manger, who was amazing! She is very kind and professional to everyone, myself included, was knowledgeable about all the products in the store, I really do not know how she does it but most of all, she spoke to the employees so genuinely kind and professional. It was really amazing to see the control and the amazing teamwork she fosters within Ulta. It takes a dedication to Taylor to each one's, customers and employees alike, to meet them where they are, to make them feel like they are important. I think she deserves recognition. read more

Lamisha was so helpful finding me the right hair products for my tangled and dry hair. Can't wait to try them. She was so patient and understanding of my hair situation, plus she does brows. Go see her! read more

I'm leaving this review for Christina! She helped me this morning at the perfume section. She was super friendly and did so much for me to find what I needed. She was so patient and kind. Because of her I will be coming back to shop more in store than online. Thank you for your help today ! You really made my day. Thank you! :) read more

I freaking love this ulta. The staff is so nice, Kritka (i think that's how you spell her name) literally went and loooked in multiple places for a soap i was looking for, FOUND IT and then told me to make sure i got the sale price for it. And then the older lady at the register was such an angel and raved about the soap with me. I had such a wonderful experience and they always seem to have the things i need here. Last time I came, one of the sales reps gave me a pin and some free samples. I LOVE THIS ULTA read more

Never a dull moment when shopping here. They always have the best brands at the best prices. I frequent here to get perfume for myself or for friends as gifts. I've also gotten my husband cologne here. Never disappoints. In a great location. read more

Bad experience on Mother's day here at this location. My mom and I were looking for a perfume and trying to find a specific one my mom was looking for. Cam or Kim (whatever the name of the short older curly haired white lady is) goes "oh we don't have that" and walks passed my mom like she's too good to help my mom or even offer additional help. Listen, if you don't like your job, definitely quit. I work customer service and I get it with rude customers, but my mom was just asking a question. Good customer experience they would offer additional help and try to offer other perfumes to sell to their customers. I will never shop at this location again. read more

The girls in the salon are amazing at what they do! So I went In today for a haircut and got Melissa. I actually wasn't going to book the appointment at first because another reviewer mentioned they had seen Melissa and that it just didn't work out for them. But I'm happy I have her a shot. I thought she did a fantastic job and I love that she concentrates on what she's doing. She knew how to work with my fine thin hair. She did layers that were specific to my hair type and I love that she point cut the layers so it didn't look ll choppy or anything. If you're looking for a fresh stylish do, then go see Melissa she will help you out!! read more

Nice store, my only critique is when I went to get a new foundation the person who helped me might have been new and wasn't as knowledgeable. read more

Very great service! I was helped by a worker named jivon who was more than helpful, he made sure I found what I was looking for and I left feeling confident in my decision of products, only issue is that they seem to be out of stock of a lot of things, other than that the workers are great I will definitely be back read more

Rude people who don't even help. Customer service needs to improve especially when you go to the salon.

Raquel was amazing so nice and very helpful Definitely will be coming back to shop just because of her great customer service ! read more

I went into the Vacaville store for my online pick up and got the worst service ever, the English lady with black hair was very rude, she needs customer service training real bad, I won't write it off as she was having a bad day, you go to work and you take care of your customers and thats it !!!!!! From now on I'll go to other ultra stores, read more

I always come here with a good experience. Went to see Rhea for a signature cut, she was professional, knowledgeable, and just a vibe. Karen was also super friendly. Thank you for the haircut! read more

Has a lot of good supplies and with the sales and selection- there's a lot to pick from. The staff is pretty good at knowing where to find what I'm looking for! read more

I want to start by saying Nikki was an amazing help! She made me feel so comfortable man about not knowing makeup and matched me for foundation, concealer, & finishing powder. 10/10. she was helpful and educated me on why those shades were correct. However, as a black woman I already am reserved about shopping in Vacaville because it is predominately white and we are constantly profiled. I was hoping this was different. Sadly, it was not. Though the employees were graceful the security was following me. I was in the store with my aunt casually looking not even testing products. We then noticed a hispanic lady kept walking by and she had on a different color outfit than the other employees. I figure she was security. She asked if we needed help and I said yeah, because I did so I was relieved but then she couldn't even help which confirmed she was security. I tested my theory by walking to the other side of the store and sure enough within seconds she was one aisle over. It's very disheartening as I ended up spending $200 in the store that day and my makeup artist specifically said to go there because it was the best location in Solano. To make matters worse, I never heard the other woman ask anyone else in the store if they needed help. Very sad, but again, thank you Nikki. Shame on the manager or whomever who decided to make the call of us being watched as the only black people in the store. read more

Love this location! Someone always says hello when entering the store, staff asking you if you need help finding something and what is really cool is at checkout I was asked if I had the Ulta app on my phone, I did, and she walked me through my rewards and I got 20% off my items and earned some big points. Very very nice. I highly recommend shopping at this store. read more

I have never had a bad experience here! First off, I love that I'm greeted by everyone as soon as I walk in. I don't know why, but it makes the experience more enjoyable. This Ulta has such a wide selection of things, and always has new stuff coming in. Sometimes I go in just to window shop. The store is always super clean and tidy. If you need assistance, any of the staff will help you out. They never get rude either, even if you've interrupted what they were doing. The price range varies. Some things are expensive, others are more affordable. They always have deals or sales going on too. In the back of the store is a salon, where I have actually had my hair done before. Overall it's a great store! read more

Like with most places you have some amazing staff and then some not so amazing staff... I had come by a few nights earlier and found nobody to be especially helpful... the two girls working the floor were effectively not looking to help people lol! Just ignoring most at all cost... So I decided to come back... Last night I came in to look for one thing and ended up going a totally different direction. I wanted help with a color match and Nicki was super kind and helpful! The product I wanted didn't rest right on my skin so we ended up trying different products before we settled on one. She was kind patient and very helpful. I'm super grateful and excited to try the new goodies I bought. While I don't always have excellent customer service, when I do I think it's important to acknowledge it! read more

If you want someone that knows what she's doing go to Andrea! She specializes in color & takes her time explaining the process. My daughter is in love with her hair. We will definitely be back for a touch up. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Vacaville, California

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Typical Ulta, nice employees and a decent selection. Come here about once a month and they always have what I am looking for. Recommend

Im always getting profiled at this location. Yes i get theft control especially working in retail but when you're constantly following me around and you're making it so obvious it's uncomfortable and rude. read more

Amazing selection, friendly service and great prices galore! I love this little cutie pie I can't think of her name but she was super helpful and resourceful I definitely will be back.. read more

Every time I come to this Ulta everyone is so warm and welcoming. They remember who you are and go above and beyond with their customer service. Minelly in particular stood out to me, she greeted me and helped me find a product that wasn't on the shelf yet but was in stock. Ulta is blessed to have her. Thank you Ulta and Ulta Vacaville for a wonderful experience! read more

I came to this location because I did not want to wait for something to come damaged or spilled from an online order. When I entered the store, all the associates were chatting and did not offer a greeting. STRIKE 1. I wanted to find a natural hair product for folks blessed with melanin, but couldn't find it. The associates looked up, but no one offered to help. I walked around the store searching for the item and finally found it tucked in a back corner, not labeled correctly. Why is it always that the "ethnic" beauty products are either locked up or in the back out of the way? STRIKE 2 Once at the register, the associates continued to chat and ignore me. I finally stepped up to the counter and laid my item down. Without greeting me, the blonde associate asked my phone number. I gave it, but commented that I do not have an account as I do not shop their often, but my sister might, so I tried her number. Still nothing. She asked for my number again and I told him, thanks, but no thanks, I would rather just check out and be on my way. She gave me a sideways look and said "Well, just so you know, if you don't sign up, you can't make and exchanges or returns." STRIKE 3 Not only do I know that this isn't true, but the fact that she tried to "scare me" into signing up for something I didn't want was very off putting. I'll just order online next time. Not worth it! read more

Ulta shipped me the wrong item. I drove to the Ulta store in Vacaville, stood in line, and asked to get the correct item. They had the correct item in stock, but couldn't give it to me because it would screw up their inventory??? I had to call customer service - customer service said the item is not in stock in the warehouse and gave me a refund instead. I am literally sitting in the parking lot in front of the Ulta store that has the item I want, but I can't get it exchanged. This is absolutely absurd. We have these things called computers - figure out how to correct a mistake made on your part. It shouldn't matter if the item I want is from the store or your warehouse. I will never order from Ulta again. read more

Nice store... of course. I went there yesterday to purchase a trial size of Grande Lash MD. I felt good about my purchase, excited to use it later that night only to find that the box was empty!! So the take home message is people: check your items before you leave the store and better yet, Ulta; instead offering a store credit card, check the customer's items to ensure it is not missing from the original packaging. I am going back today to remedy this situation. read more

Ulta Beauty - Empty Grande Lash-MD box! - Cosmetics & Beauty Supply Near Me - Vacaville, California

Awful. There was 2 customers in the building, staff in every corner having conversation with other staff never acknowledged me. Went up to the register where there was no customers checking by out or in line. There were to 2 staff gossiping behind the register told me to go to the last register while they continued to gossip together. She was repeatedly requesting someone else to come support me while there were still gossiping and there were approximately 5 staff in the surrounding area not coming to support and they just stood there still talking. I walked out. Will not get my business again. read more

I had an appointment at the Vacaville Ulta with one of the hairdresser, I canceled everything for that day so I can get a haircut, I showed up 2:50, my appointment was at 3:00 PM with Melissa W, I showed a photo of the haircut I wanted and she told me, I am sorry I don't have clippers to do that, are you serious? A hair salon, a hairdresser with no clippers? I never heard this in my life, after I left I thought that maybe she didn't want to cut my hair or didn't know how to cut the style I wanted. It's like a chef with no knives . She wasted/ruined my day. I really wanted a haircut from Ulta but I will never come back if hairdressers are not prepared or have the tools to do any kind of haircut that customer wants. read more

My husband and I came in on a busy Sunday and everyone we interacted with was incredibly nice and willing to check stock in the back if something wasn't out on the floor. I was especially impressed with Tucker who spent quite some time with me going over haircare and straightener options. So nice, genuine, and no pressure when it came to suggesting items that would work best for me. Will definitely be back to shop in store for that personalized experience again! read more

You can't go on here without buying stuff. I love test in the products until I find my color. Wesley how to play around ha ha

Today Nicole, the Clinique consultant, stood out as a reminder why it's great to come into stores and shop versus shopping online or pickup. She is the kindest person , knowledgeable about all the products and sales and personable to top it off. I tried to fill out a survey but I couldn't figure out how to with my emailed receipt. I wanted to make sure I got to share my wonderful interaction though! She was the first one to genuinely check in on me and took the time to explain differences between product and which one may work the best for me based off my own skin type. It was a very personalized experience and I truly am thankful for your time and energy Nicole! I If I worked in upper management at Ulta I'd really would be pushing to give miss Nicole a raise because she is hot commodity and a huge asset to that store. read more