Todd's Car Team is awesome. They do good honest work at food prices, and are open and transparent…read moreabout everything. They're who I use for all my car maintenance.

This was the first time we'd bought a car from Todd. We got a great deal. He explained everything…read moregood and bad (nothing bad). The complete history. We love the car. It's immaculate. He showed us all of the services he'd done. They even put new struts, shocks and tires. Beautiful detail. It's like a new car but cost no more than we would have paid for the same car at another place where a substandard car was bought from an auction with a quick detail. We'll own this car for years. They have a free one year complete warranty, which is unheard of with a used car like ours. Our neighbors have bought several cars. It's a business Todd built from the ground up. The shop is immaculate. They service cars as well. A great guy. Honest. Can't recommend this dealer enough. I thought there were only 8 Yelp reviews but a lot are hidden. It's more like 80 5 star reviews. My husband and I are really happy with our car.

Wonderful service and very competitive pricing of repairs and accessories. Best dealership in…read moreMiddle Tennessee

I wouldn't send my worst enemy to this store. They literally don't want to sell cars. I bought a…read morecpo 2015 Durango from them years ago when Matt Horn was the GM. I've had it serviced at the store numerous times. I consider David Beasley, the service manager, a friend. (He owns 34 pairs of Jordan's). I tried everything to buy a new (to me) vehicle from them while I was getting my oil changed a few weeks ago. They acted like they thought I was joking. I went and bought another car from another dealership and then came back to try to sell them the Durango that I bought from them. I took it to them on Friday February 20th to see if they'd purchase it. After all, I get emails and mailers from them all the time saying they want to buy my Durango. Well, the used car manager took a look at it and then proceeds to have the salesman tell me it's not something they'd be interested in purchasing. Fast forward to today. Carvana just picked up my Durango and brought a check with them. Easiest experience ever!

I had an awesome experience buying my Black 2024 RAV4 at Toyota of Gallatin. Lydia Atmore was…read morefantastic--friendly, straightforward, and super helpful. She walked me through everything and even delivered the car to my home spotless. That alone was above and beyond. John Denton in finance made the paperwork quick and easy. No pressure, no hassle. Overall, great people, great service, and a smooth buying experience. I'd definitely recommend them to anyone looking for a dealership that actually takes care of its customers.

**1 STAR | UPDATED OCTOBER 19, 2026 | STILL UNPAID**…read more I've purchased around 10 Toyotas and dealt with dealerships across multiple states. Toyota of Gallatin has been my worst experience. At every stage, we had to chase employees to do what they said they would: repairs, callbacks, a loaner, closing paperwork, and now payment for a car they bought from me. My 2023 Camry XLE had only about 15,000 miles when its check-engine light came on. The dealership returned it twice saying it was fixed. Both times, the light came back. I was first told the catalytic converter was bad, then told a part installed during the first repair was faulty. I specifically asked them not to send us on another trip to pick it up unless it was fixed. They assured me it was. After a third occurrence and escalation to Toyota corporate, they ultimately replaced the catalytic converter. Callbacks were missed, loaner arrangements were inconsistent, and we had to pursue basic updates. When they finally collected our Camry and delivered a loaner, I had to request the agreement and confirmation they had received our car. The next morning, a manager asked WHAT loaner their employee had delivered. I sent photos so they could identify it. We've also had problems with service instructions being ignored on another Toyota, including reusable filters being discarded. I lost confidence in the car and agreed to sell it to the dealership for $25,000. The paperwork shows $21,603.81 to Truist and $3,396.19 owed to me. I requested the closing documents in advance so my wife and I could make one efficient trip on September 25. The paperwork still wasn't ready. We even had to request copies of what we signed. **The closing appointment was surreal.** After everything we'd been through, the sales manager spent time talking about what he described as his family's "pot farm" instead of focusing on the transaction. He also told us the dealership was in a "lull" that was difficult to get out of. Multiple employees told me they believed Lithia's acquisition had damaged the dealership. Those were employees' opinions, not facts I'm claiming to have independently verified. My wife and I left stunned by the lack of professionalism. I even had to ask for copies of my sales paperwork, twice. SO crazy. Dealership staff repeatedly said we would RECEIVE the equity check within THREE CALENDAR WEEKS of the sale, overnighted with tracking. That deadline was October 16. As of October 19, I still have no $3,396.19, tracking number, or definite delivery date. A third-party listing-history site reports the car was advertised for resale by September 27, just two days after we sold it. I also saw it on the dealership's own website. The listing has since disappeared, but I do NOT know whether the car sold. What I know is it was marketed while my remaining payment was outstanding. When I asked management for an update and said I would escalate the matter to corporate and regulators, the response was: "That is up to you. I have other service parts customer duties that require attention. Not a sales issue. If you'll give me a little time before threats start I'll get the info. But again your choice." **Asking about money owed to me is not a threat.** I filed a complaint with the Tennessee Motor Vehicle Commission. In its response, the dealership ACKNOWLEDGED the $3,396.19 owed and supplied a NON-NEGOTIABLE accounting copy of a check dated September 28. It now says company policy requires holding payment until Truist delivers the title, expected in early November. I understand title processing takes time. I don't understand why we were repeatedly promised payment within three weeks, why the missed deadline wasn't explained proactively, or why every update required another chase. After more than 20 years of buying cars, I have never experienced this degree of failed follow-through. We will take our remaining Toyota elsewhere for service. **I cannot recommend Toyota of Gallatin.** I will update this review when the $3,396.19 actually reaches me.

Customer service is bad. They kept car for 2 weeks and still no idea what is wrong. Had to take…read moreto another dealer.

I have a fleet vehicle that needs periodic maintenance. Cindy always takes really good care of me…read more Listen to all of the problems fixes them. Chevy products we've had with our company for many years. In cindy's always there to take care.

I don't wanna let the cat out of the bag for fear that they will change. I can't believe this level…read moreof honesty and kindness and integrity still exists in this day and age. I have found an auto mechanic I can trust and will use for the rest of my days. I could not recommend them any more highly. Go and tell friends.

Great honest shop! Good pricing and they got me in and out same day ! Will be back !…read moreWohoooooooooooooo

This is a two part review. First , these guys are what everyone says; they a professional,…read morethorough, and know what they are doing. I highly recommend them if you need extensive repairs. This is not the auto shop for minor repairs or for people who have to watch their budget. My car stopped. I thought it was my alternator. The battery didn't seem to be holding a charge. I had taken out and had it tested and the auto parts place had told me I needed a new alternator. I had Pheonix come and get it. They were quick and responsive and all I needed was a new battery that ended up costing me 782 dollars after towing and the 149 dollar diagnostic. I would use them again for any MAJOR issue, but I'll never return for anything I even suspect is a minor repair. Nearly a thousand bucks for a battery seems excessive.

This is the best place to go to with any car troubles! Joe and the rest of his team were so…read moreefficient, communicative, and helpful when I had to bring in my Jeep. I'll be recommending Phoenix Auto to everyone! Thank you again!

I purchased a vehicle from Mark at Cox and Co Motorcars and the experience was simply fantastic. I…read morealready had my own financing. The sales process was ridiculously simple, smooth and fast. He is a true professional and genuinely, a great person. I have been back, and as always he is a pleasure to work with. I highly recommend purchasing your luxury cars from Mark at Cox and Co. Great experience!!

Mark Cox is a straight shooter, I have had a couple of good experiences doing business with him.read more

Great service, great price, AMAZING trade in offer…read more There was no hours of haggling price. The service is great. I would recommend CARMAX for purchasing and selling vehicles, especially this location.

When you are on site, the staff are friendly and helpful. The wait times are terrible sadly in all…read moredepartments. The information that is quoted is never correct. Waiting 2 hours for an oil change is too long. Additionally. Getting an appointment over the phone for maintenance services is impossible. The phones ring and nobody picks them up. 3 stars because the wait times need to improve in the showroom, finance and the service department.

We visited this used car dealership to look at a car we saw listed on cars.com. My son is turning…read more16 soon and he really liked the listing. This dealership has lots of good reviews, so we decided to go check it out. As soon as we entered we noticed they had a good inventory of good looking vehicles. We were immediately greeted and were looking at and test driving the car within 10 minutes. We were never pressured and the service was top notch. We did purchase the vehicle and the whole transaction was smooth and fast! My husband felt like they were trustworthy and my son is excited about his first car!

Great experience at Vehicles Nashville. Very smooth process purchasing a used vehicle. Robert and…read moreRaleigh were very transparent and worked to get me a good deal.

The service center is second to none. Stanley Carmichael and the team at Mercedes-Benz of Music…read moreCity clearly understand that after the sale it is the service that counts. Thank you for exceptional service!

I brought a 2024 Mercedes-AMG GLE 63 S in on Monday for a pre-purchase inspection. While the…read morevehicle was there, Mercedes performed an open recall involving a control-unit software update. During that process, the original control unit became unusable. A replacement was installed, but the dealership has still been unable to successfully program it and now Mercedes engineering has had to get involved. It is now Friday and the car is still sitting there with no firm completion date. I've received multiple updates, but very little actual information about when the vehicle will be fixed. Because of this delay, I had to cancel my transporter and lost $500, extend my rental car, and completely rearrange my plans. The vehicle went in running for a PPI and has now been tied up for nearly an entire week because of a recall/software procedure performed by Mercedes. I understand that technical problems can happen, but the lack of a clear resolution or meaningful timeline has been extremely disappointing for a Mercedes-Benz dealership. For a brand at this level, I expected much better support when something went wrong. I'll update this review if and when the situation is finally resolved.