Todd's Car Team is awesome. They do good honest work at food prices, and are open and transparent…read moreabout everything. They're who I use for all my car maintenance.

This was the first time we'd bought a car from Todd. We got a great deal. He explained everything…read moregood and bad (nothing bad). The complete history. We love the car. It's immaculate. He showed us all of the services he'd done. They even put new struts, shocks and tires. Beautiful detail. It's like a new car but cost no more than we would have paid for the same car at another place where a substandard car was bought from an auction with a quick detail. We'll own this car for years. They have a free one year complete warranty, which is unheard of with a used car like ours. Our neighbors have bought several cars. It's a business Todd built from the ground up. The shop is immaculate. They service cars as well. A great guy. Honest. Can't recommend this dealer enough. I thought there were only 8 Yelp reviews but a lot are hidden. It's more like 80 5 star reviews. My husband and I are really happy with our car.

Wonderful service and very competitive pricing of repairs and accessories. Best dealership in…read moreMiddle Tennessee

I wouldn't send my worst enemy to this store. They literally don't want to sell cars. I bought a…read morecpo 2015 Durango from them years ago when Matt Horn was the GM. I've had it serviced at the store numerous times. I consider David Beasley, the service manager, a friend. (He owns 34 pairs of Jordan's). I tried everything to buy a new (to me) vehicle from them while I was getting my oil changed a few weeks ago. They acted like they thought I was joking. I went and bought another car from another dealership and then came back to try to sell them the Durango that I bought from them. I took it to them on Friday February 20th to see if they'd purchase it. After all, I get emails and mailers from them all the time saying they want to buy my Durango. Well, the used car manager took a look at it and then proceeds to have the salesman tell me it's not something they'd be interested in purchasing. Fast forward to today. Carvana just picked up my Durango and brought a check with them. Easiest experience ever!

I had an awesome experience buying my Black 2024 RAV4 at Toyota of Gallatin. Lydia Atmore was…read morefantastic--friendly, straightforward, and super helpful. She walked me through everything and even delivered the car to my home spotless. That alone was above and beyond. John Denton in finance made the paperwork quick and easy. No pressure, no hassle. Overall, great people, great service, and a smooth buying experience. I'd definitely recommend them to anyone looking for a dealership that actually takes care of its customers.

**1 STAR | FINAL UPDATE: OCTOBER 22, 2026 | PAYMENT RECEIVED, EXPERIENCE UNCHANGED**…read more I've purchased around 10 Toyotas and dealt with dealerships across multiple states. Toyota of Gallatin has been the worst dealership experience of my life. From service to sales, we had to repeatedly chase employees to do their jobs, follow through on commitments, and provide basic communication. My 2023 Camry XLE had approximately 15,000 miles when the check-engine light appeared. Twice they returned it as "fixed." Twice the light returned. First it was supposedly the catalytic converter, then a faulty replacement part. Despite my repeated requests for assurances before making another trip, the problem persisted. After a third occurrence and escalation to Toyota corporate, they ultimately replaced the catalytic converter. The communication was equally terrible. Missed callbacks, inconsistent loaner arrangements, ignored service instructions, and constant follow-ups. After delivering a loaner and collecting my Camry, management actually asked me WHAT VEHICLE their employee had delivered. I had to send pictures so they could identify it. I eventually lost confidence in the car and sold it to the dealership for $25,000. **Even the closing was unbelievable.** I specifically requested the paperwork be ready before my wife and I arrived. It wasn't. We had to repeatedly request copies of our own documents. Meanwhile, the sales manager talked about what he described as his family's "pot farm" and how the dealership was in a "lull" that was difficult to escape. Multiple employees also expressed frustration with Lithia's acquisition, blaming it for the dealership's decline. Those were their statements, not independently verified facts. My wife and I left genuinely stunned by the experience. The dealership owed us $3,396.19 after paying Truist. We were repeatedly promised our check within THREE CALENDAR WEEKS of the September 25 sale, overnighted with tracking. Meanwhile, a third-party listing service reported our Camry advertised for resale by September 27. We saw it advertised on the dealership's website while our payment remained outstanding. October 16 passed. No check. No tracking. No definite delivery date. When I requested answers and explained that I would escalate to corporate and state regulators, management responded: "That is up to you. I have other service parts customer duties that require attention. Not a sales issue. If you'll give me a little time before threats start I'll get the info. But again your choice." Apparently, requesting accountability for money owed constitutes a threat. I filed a formal complaint with the Tennessee Motor Vehicle Commission. The dealership acknowledged owing the money and provided an accounting copy of a check dated September 28. It then claimed company policy required waiting for Truist to deliver the title, supposedly not until early November. **UPDATE: The $3,396.19 check finally arrived via FedEx on October 21. I deposited it, and the funds became available October 22.** I don't know what prompted its release. What I do know is how much unnecessary effort went into receiving it, despite the repeated assurances and the later November estimate. **Receiving payment does not erase what happened. It does not turn this experience into a misunderstanding, nor does it excuse the repeated failures across service, communication, management, and sales.** Cars break. People make mistakes. But competent businesses take ownership, communicate, and honor their commitments. After more than 20 years of purchasing vehicles, I've never encountered this degree of failed follow-through. **The money has been received. My assessment of Toyota of Gallatin remains unchanged. I cannot recommend this dealership, and we will not return.**

Customer service is bad. They kept car for 2 weeks and still no idea what is wrong. Had to take…read moreto another dealer.

I have a fleet vehicle that needs periodic maintenance. Cindy always takes really good care of me…read more Listen to all of the problems fixes them. Chevy products we've had with our company for many years. In cindy's always there to take care.

I don't wanna let the cat out of the bag for fear that they will change. I can't believe this level…read moreof honesty and kindness and integrity still exists in this day and age. I have found an auto mechanic I can trust and will use for the rest of my days. I could not recommend them any more highly. Go and tell friends.

Great honest shop! Good pricing and they got me in and out same day ! Will be back !…read moreWohoooooooooooooo

This is a two part review. First , these guys are what everyone says; they a professional,…read morethorough, and know what they are doing. I highly recommend them if you need extensive repairs. This is not the auto shop for minor repairs or for people who have to watch their budget. My car stopped. I thought it was my alternator. The battery didn't seem to be holding a charge. I had taken out and had it tested and the auto parts place had told me I needed a new alternator. I had Pheonix come and get it. They were quick and responsive and all I needed was a new battery that ended up costing me 782 dollars after towing and the 149 dollar diagnostic. I would use them again for any MAJOR issue, but I'll never return for anything I even suspect is a minor repair. Nearly a thousand bucks for a battery seems excessive.

These people are crazy, charging $100 for just labor, not including the oil. The dealership has an…read moreoil change special for $ 49.95, fully synthetic

I purchased a vehicle from Mark at Cox and Co Motorcars and the experience was simply fantastic. I…read morealready had my own financing. The sales process was ridiculously simple, smooth and fast. He is a true professional and genuinely, a great person. I have been back, and as always he is a pleasure to work with. I highly recommend purchasing your luxury cars from Mark at Cox and Co. Great experience!!

Mark Cox is a straight shooter, I have had a couple of good experiences doing business with him.read more

Great service, great price, AMAZING trade in offer…read more There was no hours of haggling price. The service is great. I would recommend CARMAX for purchasing and selling vehicles, especially this location.

Great thing about CAR MAX, if you find a vehicle in another state and want to test drive it where…read moreyou are, FOR A FEE, they will ship it to your location. This is what we did. They were super helpful and kept us very informed during the entire process. Once our chosen vehicle arrived at their facility, they performed their 12 point inspection and we were free to test drive. The financing dept was great to deal with and their facility was super clean. They have continued to keep in contact to make sure we are enjoying our purchase.

Great experience at Vehicles Nashville. Very smooth process purchasing a used vehicle. Robert and…read moreRaleigh were very transparent and worked to get me a good deal.

We visited this used car dealership to look at a car we saw listed on cars.com. My son is turning…read more16 soon and he really liked the listing. This dealership has lots of good reviews, so we decided to go check it out. As soon as we entered we noticed they had a good inventory of good looking vehicles. We were immediately greeted and were looking at and test driving the car within 10 minutes. We were never pressured and the service was top notch. We did purchase the vehicle and the whole transaction was smooth and fast! My husband felt like they were trustworthy and my son is excited about his first car!

The service center is second to none. Stanley Carmichael and the team at Mercedes-Benz of Music…read moreCity clearly understand that after the sale it is the service that counts. Thank you for exceptional service!

I brought a 2024 Mercedes-AMG GLE 63 S in on Monday for a pre-purchase inspection. While the…read morevehicle was there, Mercedes performed an open recall involving a control-unit software update. During that process, the original control unit became unusable. A replacement was installed, but the dealership has still been unable to successfully program it and now Mercedes engineering has had to get involved. It is now Friday and the car is still sitting there with no firm completion date. I've received multiple updates, but very little actual information about when the vehicle will be fixed. Because of this delay, I had to cancel my transporter and lost $500, extend my rental car, and completely rearrange my plans. The vehicle went in running for a PPI and has now been tied up for nearly an entire week because of a recall/software procedure performed by Mercedes. I understand that technical problems can happen, but the lack of a clear resolution or meaningful timeline has been extremely disappointing for a Mercedes-Benz dealership. For a brand at this level, I expected much better support when something went wrong. I'll update this review if and when the situation is finally resolved.