I had a great experience here! I just needed a simple side mirror cover replaced, and it was so…read moreeasy! It does take a long time to get an estimate appointment. They're usually booked for months until you can get it, but once you do it so fast and smooth. Richie and Christina were amazing and seriously so nice and professional!!!!! If I ever need more exterior damage repair, this is the place from now on. Thank you!!!

When you see Bentleys and super cars being serviced in the bays, you know they are the best…read more My getto car got the same treatment as the "big guys" and it didn't cost one dime more than the francise joint down the street had my car twice and still couldn't get it right. From now on this is my go to first and only place.

GREAT SERVICE. I was traveling through Tennessee on business on my way back to Colorado. Around…read moreFranklin, the Malfunction Indicator Lamp illuminated. I pulled into Hyundai dealership at 8:30 AM and was fortunate to meet JJ Moson, a Service Advisor. I shared my situation with JJ and he said they had over 85 appointments for service on this Monday but he would see what he could do. Not only did he fit my car in for a a replacement thermostat, he got the Palisade repaired and out the door in a few hours. The whole repair was under warranty so there was no charge. I am grateful for the incredible service I received and I am not even a regular customer at this dealership. Thank you to JJ Moson and Hyundai of Cool Springs for getting me back on the road so quickly.

Don't get your car serviced at this dealership. They ruined my oil filter housing and refused to…read moretake responsibility for it. Take your car to a dealership that has competent service technicians.

I'm so grateful to these guys. The work is incredibly appreciated. I can't ( well I really hope…read moreit's not too soon) to work with them again! Highly recommend!!

Way way expensive they replaced a transmission Nissan Pathfinder $5300, $1500 was for 10 hour labor…read morecharge. If you look at the parking lot employees have 50+ thousand dollar vehicles. compare prices before you commit to them.

Talked my husband into buying an Acura versus Toyota today and we had an extremely pleasant…read moreexperience with Chris Moosekian. Chris is knowledgeable on the cars, personable, and is not pushy on getting me to buy the car. He gave us the time to think, talk it over, and ask any questions. Come to Acura in Franklin and ask for Chris Moisekian if you need a car.

I have had the worst experience with Gary Force Acura. I was sold a certified piece of junk by a…read morepretty rude saleman, I should have taken that as a warning but my car is beautiful so I just dealt with him. I have had my MDX less than a year and have drove it to Gary Force Acura (which is an hour one way) 5 times for issues with it! Each time I worked with Luis. Each time he greets us as if we've never met. I'm not sure if he has memory issues or just doesn't listen but each time I had to remind him why I was there, when I was coming back, and what he had already told me over the phone. It took 3 visits to finally get them to actually repair my steering wheel column. Each time they only "oiled" it. Finally on the 3rd visit there they replaced it, but They tried to charge me $1400, and didn't even attempt to use warranty. I refused to pay before them trying the warranty because the steering column was an issue during the test drive and I was promised it would be replaced. They ended up finally using my warranty to cover that expense. During those 3 visits I also complained about my faulty brakes- never replaced. The 4th visit was due to my faulty and road hazard transmission, and unsafe faulty brakes. When I was making this appointment Luis informed me it would be $200 for a diagnostic fee. I asked "so if you don't find or fix the issues I still have to pay that?" He responded in the likes of "I'm sure we will find something" They've now had my vehicle for a week, put several miles on it and cannot "duplicate" the issue I have explained. They "oiled" the brakes. Seems like that is their go to fix all, let's just oil everything and charge them hundreds!! They missed an active oil leak, I had to literally tell them about it after my car had already been there several days. They wanted to charge an astronomical amount for an oil change to find the leak. You'd think after it being there for a week they'd notice that already. So now I'm expected to pay over $200 for NOTHING!! Oh wait, actually I'm paying over $200 for them to "OIL" my brakes!! Makes you wonder if they're just holding off for my warranty to run out in 10k miles??? Long story short, Unless you want to be flipped over $20,000 in a piece of junk car that is still under warranty but the dealership won't repair anything... AVOID GARY FORCE ACURA!! To add to it, when I picked up my car on 10/10/26 my windshield was cracked! Luis asked if I wanted a loaner again, I said no because I had now driven 6 hours in 1.5 weeks back and forth to them and Luis wouldn't reimburse my gas so he told me that they would call me that next Monday 10/12/26 to get my windshield replaced in my hometown. It's now 10/13/26 and I've emailed twice with NO RESPONSE!!

I cannot praise the service department at Darrell Waltrip Honda enough, specifically my service…read moreadvisor, Robert. I recently moved across the country to Tennessee, and halfway through the drive, my Accord developed a severe engine oil leak due to a botched repair from an out-of-state dealership. I was stressed, driving a compromised vehicle, and completely new to the area. From the moment I arrived, Robert stepped up to bat for me. The team quickly diagnosed a bad timing cover leak that was draining my engine. Instead of letting me get caught in a frustrating bureaucratic loop between different regions, Robert and the Service Director fought behind the scenes to get the repair completely approved and covered. They consistently communicated, kept me updated every step of the way, and got my car back to me driving like an absolute dream. As an incredible bonus, they even managed to track down and permanently fix a persistent brake squeal that I had been trying to solve for months, even though I didn't explicitly ask for it! They truly went above and beyond to make sure my vehicle was 100% safe. If you want an honest, hard-working, and collaborative team that actually cares about looking out for people, take your vehicle to Darrell Waltrip Honda and ask for Robert. They turned a logistical nightmare into a massive win!

I'm only giving a 1 star because .... -They paid for me an…read moreUber to go back home, while they assessed my vehicle. -They waived the $250 assessment fee, after I pointed out that was not discussed with me. -They sent a cool video, explaining what they said my vehicle needed. -They washed the exterior of my vehicle. -The person (Amanda) who was working w me was extremely nice! ---------- They would get a 0 because.... -They wanted to charge me an astronomical fee ($2,673) for what they said needed to be done. Another shop quoted $1220 for exact same job. Big difference in price! -After assessing my vehicle at another shop, they said I didn't need all the work the Subaru place noted. It was confirmed, that Darrell Waldrip Subaru was going to charge me for work that wasn't required. The other shop only charged $895.58 to fix everything. BEWARE OF A SCAM I have paperwork to prove the above. I will avoid taking my vehicle back to this place at all cost (literally speaking!) I didn't trust dealership services before, definitely don't trust them now! Sad, they take advantage of customers that way! __\\__\\ Ms Kathleen, business owner, your service manager has not reached out to me, as you indicated they would. I would think if you had valid concerns, making a call to me, would be a priority. Also, I tried contacting you personally. But, there is no way to reach you in the system, unless you send a message to Yelpers personally. Update: Service Mngr., Will, did finally reach out stating that he had difficulty finding my contact info.

I am a busy woman. I mean busy. I contacted 9 Hyundai dealerships. I was working closely with 3 of…read morethem. I literally had an hour and a half to purchase a vehicle. I drove an hour and a half to one on my only day off in two weeks, who had run my credit and knew exactly what I wanted. I came to buy a car unseen. It was scheduled to arrive the first week of Sept. But the salesperson never gave me numbers (payment & interest rate) and tried to put me in a vehicle they already had. Considering my time crunch, it wasn't a good idea. He kept saying "it takes 3 hours to buy a car". This process felt more like a break up from an abusive person than buying a new car. So I left without purchasing anything. Two days later Wilson county motors called to say they just got the car I wanted in. (I was on their list). I explained my troubles before and asked if they could accommodate a busy person. Absolutely! They ran my credit, prepared my car, took a down payment on the phone and made me an appt for two days later to finish up. They had me in and out in less than an hour! I think all car buying should be this easy. Some times we just need people to listen. I should also add that the other two dealerships had marked the car up $8000-$10,000 more than Wilson county motors. We will be back and refer all of our friends! Everyone was wonderful ! Tom (the finance specialist), Internet specialist, and Bobby our sales person!

My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

Great service and always very reasonable price! I bring all my family cars here. What is great is…read morethat they do programming and coding here for all euro cars. hard to find!

Several times serviced there my A6. Every time experience was superb. Their tech Justin is a car…read morebookworm. Very professional. I'd recommend the guys.

Found this beautiful little Fiat 500 on their website, and loved the price. Contacted them and…read morereceived a very friendly reply. Before the day was done, I had test drove the car and began the process of buying the car. The manager was super nice throughout, and answered all my questions. It was a smooth sale, and they made it super easy. Highly recommend this dealership. They have been a fixture in Hendersonville for a number of years, and I can see why.​