Dustin gave me coolant and told me how to fix it myself cause I'm broke if you buy an as is car…read moremake sure to get an inspection before hand and don't learn the way I did.

I'm only giving a 1 star because .... -They paid for me an…read moreUber to go back home, while they assessed my vehicle. -They waived the $250 assessment fee, after I pointed out that was not discussed with me. -They sent a cool video, explaining what they said my vehicle needed. -They washed the exterior of my vehicle. -The person (Amanda) who was working w me was extremely nice! ---------- They would get a 0 because.... -They wanted to charge me an astronomical fee ($2,673) for what they said needed to be done. Another shop quoted $1220 for exact same job. Big difference in price! -After assessing my vehicle at another shop, they said I didn't need all the work the Subaru place noted. It was confirmed, that Darrell Waldrip Subaru was going to charge me for work that wasn't required. The other shop only charged $895.58 to fix everything. BEWARE OF A SCAM I have paperwork to prove the above. I will avoid taking my vehicle back to this place at all cost (literally speaking!) I didn't trust dealership services before, definitely don't trust them now! Sad, they take advantage of customers that way! __\\__\\ Ms Kathleen, business owner, your service manager has not reached out to me, as you indicated they would. I would think if you had valid concerns, making a call to me, would be a priority. Also, I tried contacting you personally. But, there is no way to reach you in the system, unless you send a message to Yelpers personally. Update: Service Mngr., Will, did finally reach out stating that he had difficulty finding my contact info.

Chris was amazing from service . He is the only one moving forward I would want to speak with…read moremoving forward to the excellent customer service . Very kind and professional

Y'all... Reed did it again! This is my second vehicle purchase with Reed at Darrell Waltrip, and…read moreonce again he went above and beyond. I had called him one day and asked him to keep an eye out for a car for my daughter, gave him my wishlist and price range, and three days later he texted me saying one had just been traded in and he was holding it for me to come test drive. I couldn't believe how thoughtful he was to remember us! The entire process was seamless from start to finish, and his team was just as patient, helpful, and kind. At this point, I'll only be buying my cars from Reed and the team at Darrell Waltrip. Highly recommend!

I can't say enough about the amazing experience my wife and I had at Two Rivers Ford. Joel was…read morethere from the beginning answering all my questions and getting me set up to come in and get my dream truck. Once we arrived he passed the ball to Carl who got all the paperwork done in under 40 minutes. My wife and I were in and out of there quicker than a "20 minute oil change." I was referred to them by a friend and after that experience I can see why. I will now be referring them to anyone looking to get a Ford vehicle. If you are in the market to get a Ford vehicle, I would strongly suggest you start with Two Rivers before dealing with anyone else.

Took my vehicle in for warranty service, first time in this dealership. Nice facility with nice…read morewaiting room they just lacked a little in communication and follow up. After waiting for over an hour I followed up at service desk and was told it was on its way. Told me to go back to waiting room because they would need a signature from the cashier. After another wait I went to cashier, she called for my vehicle and a gentleman brought up the paper work. Was told to go out to customer service to pick up vehicle.... mind you this was my first time there.... had to ask another associate where my car was she suggested I click the fob.... low and behold it was right out front parked across from door..... it had been sitting there for over 15 minutes.

Alright, this is not a run of the mill review because my experience was beyond exceptional. Jay…read moreJackson is one of the most caring, friendly and helpful people I have ever had the pleasure to interact with period. If you are on the fence about LR Nashville, Jay is the reason why. He went above and beyond and is the greatest asset to any Land Rover Dealership we have dealt with over the past 11 years. We live almost 2 hours away, and Jay is worth the trip. If anybody is listening, you better keep Jay happy and taken care of because he is taking care of your customers in the best possible way.

My honest opinion based on experience with this dealership:…read more I went to the owner, Nelson Andrews, and had told him that the service manager who was dating a friend of mine was telling women that their vehicles needed very expensive repairs or he (the Andrews dealership ) would purchase them for a major discount( he would turn around and flip them- no work was done ) I told Nelson Andrews and he said that all he cares about is his bottom line and that they are making a lot of money since he started running the dealership ( that he got from his parents). I was stunned that he would make that sort of claim and show me the statistics and the PROPHET margins of how great they're doing since he's taken over, so I once again try to be much more clear and telling him that his employees were ripping off customers, he told me that his employees were allowed to purchase vehicles from customers and do whatever they wanted, including selling them. ( I have no respect for someone that cheats others). I also mentioned that I had a jaguar and had it in for repairs however, I could never seem to get a loaner car and it turned out that the mechanics were all taking them home and driving them, including one of his mechanics who allowed a 15-year-old to drive the top of the line Jaguar they had just gotten in when I mentioned this to Nelson Andrews, he said that his mechanics are more than welcome to take home and drive all the vehicles, and it made no impact to him If customers were without loaner cars his only priority was his workers and his profit margins. He did not care about customers. I found him to be a very selfish and self-centered individual who thinks that he is righteous. "Pride comes before a fall" Another observation is that they refuse to work on Land Rovers that are more than 10 years old. Why would a dealership sell someone a vehicle only to not stand by that brand years later? I can't understand how Land Rover/Jaguar can still allow this dealership to stay in business. Caveat emptir ("buyer beware!") if a company or an individual will cheat on small things, they will certainly cheat on big things. I would advise someone to drive to another city and purchase a Land Rover or Jaguar if you want to work with an honorable dealership.

We had a wonderful experience purchasing our son's car at Lexus of Nashville, thanks to Bobby Jones…read moreand the entire Lexus team. Bobby was honest, transparent, and never once made us feel pressured. He took the time to answer our questions and made the entire process comfortable and stress-free. We truly appreciate the way Bobby took care of us and would highly recommend him to anyone looking for a great car-buying experience!

I have had multiple disappointing experiences with this Lexus dealership…read more I paid about $1,400 to have all four tires replaced, a tire rotation, and a four-wheel alignment. Before the service, my vehicle had no vibration issues, and I was never informed that any of my rims were damaged. After the service, my car developed a vibration. When I returned, I was assigned to a different service advisor, who told me one rim was bent and quoted me $1,200 to replace it. The bend is on the inside of the rim, the tire isn't leaking air, and I was never informed of any rim issue before the work was completed. This is also the same dealership that previously mishandled the calibration of my vehicle after collision repairs. Their own documentation states the previous calibration was not fully completed, and I had to involve the Service Manager, Better Business Bureau, and Lexus Corporate before the issue was finally addressed. After multiple bad experiences with this service department, I've decided to get rid of my Lexus and move to a different brand. I expected much better from a luxury dealership.

Took my wife's truck in for some warranty work, and a small wheel repair. Nothing crazy, but Jeff…read morein the service department went above and beyond to get the work done in a timely manner, and over communicate when things were ready. He delivered great customer service. I won't deduct for the loaner car they gave me. But it really needed a quick detail for the amount of starbucks/coffee that was splashed all over the center console/steering wheel.

Went in and bought our first Cadillac. Michael was our sales rep and he did a great job helping us…read moreselect the perfect car for our needs and wants. He then worked with us to get a great deal - I'm convinced the best deal possible for our new car. Sales rep, sales manager, business manager were all pros and really made the process painless. Gave us top dollar for our trade, too! If you want a truly special automobile, buy a Cadillac, and buy it here.

Had a very smooth experience buying a brand new vehicle recently from Nelson Mazda. I had been…read morewanting to take a look at the cx50 hybrids having driven 2 cx5s for the past 13 years. My in-laws who live locally let me drive their 2025 cx50 hybrid and I knew I had to have one. I walked in to the dealership on a random Tuesday and Drake greeted myself and my husband and happily agreed to show us the inventory and go over pricing. We were in a time crunch the first day stopping in so I searched the inventory online for the white exterior I wanted, and when it didn't pop up, I texted Drake who said he could do a dealer trade for the specific colorway I wanted. As soon as I said I was interested in proceeding, Drake went to work for me. The very next morning he texted me that my car was ready for me to pickup! It must have been fate because that was my birthday! Tate helped us close the deal because Drake's shift ended earlier than I was able to get there, but ultimately I was able to drive my new car home on my birthday. I noticed a warped all weather mat on the back seat at the time of purchase and was assured that it could be molded straight. When I got it home however, it was clear that something under the mat was uneven because it folded/warped each time the seat back was placed upright again. I took it in and despite me and my husband initially making bit of a scene, Baylor helped us get the underlying problem fixed and had his team reshape the mat so it looks brand new again. Thanks to the team at Nelson Mazda. I couldn't love my new car more.

Updating my review for the maintenance portion only (I ended up purchasing my vehicle elsewhere…read morethrough a broker). I was very pleased with the service provided. This was my first oil change and while I was in the waiting area they sent me a video with a summary of the things they did and checked on my vehicle. I really liked that because Im a visual learner and I was able to understand what was done to my car. Customer service rep was very professional.