CARMEN'S CLEANING SERVICES [in Waco TX] TOOK MY MONEY, DID NOT CLEAN…read more I really hate having to write a bad review but I don't want anyone else to lose $450 like I did because they saw only the easy-to-write positive reviews on Next Door and elsewhere. I hired Carmen's Services to do a deep clean move-in cleaning of an old house that was undergoing some remodeling in the kitchen. There were two bedrooms with small closets, a dining room, living room and cabinets in a small kitchen. All empty. There were a total of four ceiling fans with light kits, and vanity lights in the bathrooms. Nearly all switch plates removed, so only a couple of those often-grimy items were left to clean. All floors were brand new wood, so no "deep" cleaning required on the floors. No appliances to be cleaned. I called Carmen's and talked to husband/manager Dave Henschen. I explained that what I wanted was a deep clean [i.e. detailed] with sanitizing of all the surfaces, including walls, from ceiling to floor. When they came to do estimate, I showed them that the ceiling fans were really bad and some areas needed extra attention, like inside the kitchen cabinets, bathroom cabinets, and all horizontal surfaces such as baseboards and top of window and door trim. I showed them the accumulated dirt on fans. An agreement was reached that they could do the job the next afternoon [Thursday] for $450. That's a lot of money, but I knew it would cost me quite a bit to buy just the long-handled tools for wiping down the walls, plus other supplies, if I did it myself. And I really didn't have time to do it either. In the texted agreement I specifically stated that our agreement was for "all surfaces sanitizing in two middle bedrooms, two bathrooms, living room and dining room, including inside of all cabinets (including kitchen) and closets, and doors, and light fixtures. No appliances or kitchen counters and no blinds, just surfaces in windows." David accepted that as the agreement. Later that Wednesday afternoon they asked if they could start in the morning instead of the afternoon on Thursday. I said yes, and hurried to move a couple of chests and a day bed into the previously cleaned rooms and make sure there was nothing in the way of them reaching the walls, baseboards or ceiling fans, and all cabinets were emptied, so they could get to work the next morning. I gave them the access code to enter the house and was told they would be there about 9:00 a.m. I intended to be there at least part of the day to see the work getting done. But as things turned out, I didn't get there before David notified me at 2:15 that the cleaning crew was about finished. I got there as quickly as I could, and trying to be respectful of their time I did not take the time to move the ladder around and inspect everything closely. Carmen made a point of showing me the drawers in the kitchen and the vanity in the back bathroom, drawing my attention away from the fans and lights. The vanity cabinets appeared to be clean. I had been told that Carmen, her nephew and sister were the crew for the day and I couldn't imagine how three people could have been there for six hours and not done a thorough job, especially on the items I had designated as being of special concern. I did point out the dirty finger prints around one door knob and asked Carmen to clean it again,--which did make a difference. Her sister spoke up to say that all other doors had been cleaned. I quickly wrote them a check and saw them out, and I also left the house. Friday I went to install new light bulbs in the ceiling fans and as soon as I looked at the first fan I saw that it was almost untouched. The years-worth of accumulated dirt was still there, as it was on the other fans. The pictures I am posting show that I do not exaggerate when I say there appeared to have been nothing more than a rag dragged hastily over them, with no effort applied to reach the tight places. In the bathrooms the glass shades were all dirty, with the backsides almost entirely untouched. I was appalled that any professional cleaners would have left so much obvious dirt behind. I texted Carmen's immediately to tell them what I found and give them an opportunity to come salvage their reputation. I sent the pictures of the fans to be sure they could come prepared for what needed to be done. David came Saturday afternoon, with Carmen. He had a cloth in hand. He got on a step ladder and wiped off the fans, which was ineffective to remove the dirt from the openings on the fan motor housing. I asked if they had a vacuum or canned air to get the dirt out of the fan housing and some solution for sanitizing the surfaces. At that point he told me that obviously we had different standards, and WALKED OUT. Monday we discovered the medicine cabinets also had not been cleaned. I texted Carmen's and asked for a refund. Two days later, still no response. [Full review on Next Door Waco]

Carmen's services home cleaning saved the day! I had scheduled a move -in cleaning with another…read moreprovider and they never showed up. This definitely put a delay on my move in plans and experience . Carmen's services answered the phone and came out to provide a quote same day!! I was so lucky they had a spot available next day. The move-in cleaning was superb. I definitely felt the difference walking in alone. Would definitely recommend!

In August I posted on Facebook looking for cleaners and this company reached out to me. I thought…read morethe owner was so sweet and completely trusted her to finish the job the previous cleaners didn't. They did a walkthrough of the entire three bedroom house and quoted me $300. My primary concern was the kitchen and dining room floor and they claimed in texts that they cleaned the kitchen floor but they absolutely did not and I have dated photos showing that. The only parts they completed were the fridge which I had already mostly cleaned, the microwave, and the stove which I told them I had already completed as well. They didn't touch the freezer which I hadn't done, and the stove was just old and maybe looked like the grills weren't clean but they were. The only thing they got done that wasn't already nearly completed was the living room floor and microwave. I really appreciated the work they did in the living room, it was so helpful as we were moving and helped us have somewhat of a fresh space to move into, but that's all they did. They had a family emergency and couldn't finish which is totally understandable and I get why they were unable to come back and complete the job. However the owner then asked for payment and said we should look elsewhere with no clarification on an adjustment to the quoted price. When I asked she said she wanted me to pay $275. My major concern was the floors in the kitchen and dining room which I made very clear. They went through my entire house and swiped dust with their fingers making notes about how the previous cleaners missed so much yet somehow thought it was reasonable to nearly charge me the full quoted amount when they only completed one room themselves. I told them I wouldn't be paying that since they didn't even complete half of the work. I paid $150 instead and that was it. Very disappointed, they were so kind but I do really feel like the owner was trying to take advantage of us. I absolutely do not recommend and do not trust them.

They left me feeling like I would use their services again. Such a relief to find someone who…read moreunderstands what I want. Everything was in its place, they organized everything and made use of all un used space. Thank you for your service. I most definitely would use their services again.

They were very professional and genuinely good people. They came quick after I requested their…read moreservice for a clean out after a big move I had. They showed up immediately got to work. They do an amazing job and they are always willing to help you. I will highly recommend them to anyone, they are of great value when cleaning up places. I appreciate them alot.

Munachi did an great job tearing down a building on my property and cleaning it up! There was no…read morestress in the entire process as this was not a small project. I highly suggest reaching out to him and his crew for your needs.

Started out right with the inspector Wade Ott. Very professional knew exactly how to solve my…read morefoundation problem. Everyone ,especially Melony ,the Office Manager, were very professional and accomodating.Melony made the whole process seem flawless even during down time due to the rain. Juan,the crew foreman ,was easy to talk to and kept me informed of the progress. Jana, the President of Advanced was by far someone who knows what she is doing. If i have another building that needs TLC and a job done right the first time, Im going to call Advanced.

I am so happy with the work they did leveling our cottage and they did it at a fair price. We got…read moreseveral estimates and theirs was competitive. The only negative is that they didn't ask us to have the gas shut off before their visit (we didn't know a gas line was in their way). They came out, raised the building a few inches and then had to return to finish when we arranged with the city to have the gas shut off. Our cottage had a huge 5 1/4 inch slope in the back corner which caused a HUGE dip/slant from the bedroom to the bathroom. It's now repaired. The leveling caused some cracking in the drywall which was expected. We can now move forward and finish the work we need done on the inside. The crew was great, very polite and cleaned up well after their work. They drilled into our concrete pebbled patio but filled it in and did a good job to "match' the finish on our concrete. Attaching a photo of the fill in work--you can see it has been repaired but it's not an issue for us.

Joe came and gave us a great estimate. Listened to our concerns and answered all questions we had…read more The day they arrived the crew were very knowledgeable and did quick quality work. We would definitely use them again and will recommend them if anyone is looking for a good spray foam company.

Joe and his crew are very knowledgeable. Showed up on time all 3 days and did excellent prep work…read moreand did a excellent job on my shop with closed cell spray foam and painting. Cleaned up well and left me happy with a good product. I would recommend him to anyone looking to get an area insulated.

I received excellent customer service. The carpet cleaners acted in a professional manner, on time,…read moreand informed of places I could go kayaking since I am new to the area. I will definitely contact this company again. Thank you.

Sent them 2 area rugs to clean. One came back fine. The other one was a mess! I took it to a place…read morein Dallas that specializes in area rugs and they said the rug wasn't rinsed properly. All the dirty water was still in the rug. I will not use them again for my rugs.

Junior did very well with my project. He was able to determine what the issue was very quickly and…read morethen fix it. He did a great job!

Professional work, courteous and punctual. Very reasonable price for repairing two light fixtures…read more Would highly recommend him. I will definitely call him again when needed.

These guys are the best in the business. Sent the quotes right over. If you value quality of…read moreworkmanship and product. They have it! Did the work as scheduled, (4-5hrs). Ran very long gutter, right in front of me and two years later, everything looks brand new. We got 325' of steel gutter -6" downspouts -work great. Installed perfectly leveled. Accommodated all changes on the job right away. Never said no to anything we asked. Very professional. Can't beat the price. Recommend them to anyone that wants the job done the first time.

Originally was pleased with the product but the after installation customer service was completely…read morelacking. I can't recommend.