CARMEN'S CLEANING SERVICES [in Waco TX] TOOK MY MONEY, DID NOT CLEAN…read more I really hate having to write a bad review but I don't want anyone else to lose $450 like I did because they saw only the easy-to-write positive reviews on Next Door and elsewhere. I hired Carmen's Services to do a deep clean move-in cleaning of an old house that was undergoing some remodeling in the kitchen. There were two bedrooms with small closets, a dining room, living room and cabinets in a small kitchen. All empty. There were a total of four ceiling fans with light kits, and vanity lights in the bathrooms. Nearly all switch plates removed, so only a couple of those often-grimy items were left to clean. All floors were brand new wood, so no "deep" cleaning required on the floors. No appliances to be cleaned. I called Carmen's and talked to husband/manager Dave Henschen. I explained that what I wanted was a deep clean [i.e. detailed] with sanitizing of all the surfaces, including walls, from ceiling to floor. When they came to do estimate, I showed them that the ceiling fans were really bad and some areas needed extra attention, like inside the kitchen cabinets, bathroom cabinets, and all horizontal surfaces such as baseboards and top of window and door trim. I showed them the accumulated dirt on fans. An agreement was reached that they could do the job the next afternoon [Thursday] for $450. That's a lot of money, but I knew it would cost me quite a bit to buy just the long-handled tools for wiping down the walls, plus other supplies, if I did it myself. And I really didn't have time to do it either. In the texted agreement I specifically stated that our agreement was for "all surfaces sanitizing in two middle bedrooms, two bathrooms, living room and dining room, including inside of all cabinets (including kitchen) and closets, and doors, and light fixtures. No appliances or kitchen counters and no blinds, just surfaces in windows." David accepted that as the agreement. Later that Wednesday afternoon they asked if they could start in the morning instead of the afternoon on Thursday. I said yes, and hurried to move a couple of chests and a day bed into the previously cleaned rooms and make sure there was nothing in the way of them reaching the walls, baseboards or ceiling fans, and all cabinets were emptied, so they could get to work the next morning. I gave them the access code to enter the house and was told they would be there about 9:00 a.m. I intended to be there at least part of the day to see the work getting done. But as things turned out, I didn't get there before David notified me at 2:15 that the cleaning crew was about finished. I got there as quickly as I could, and trying to be respectful of their time I did not take the time to move the ladder around and inspect everything closely. Carmen made a point of showing me the drawers in the kitchen and the vanity in the back bathroom, drawing my attention away from the fans and lights. The vanity cabinets appeared to be clean. I had been told that Carmen, her nephew and sister were the crew for the day and I couldn't imagine how three people could have been there for six hours and not done a thorough job, especially on the items I had designated as being of special concern. I did point out the dirty finger prints around one door knob and asked Carmen to clean it again,--which did make a difference. Her sister spoke up to say that all other doors had been cleaned. I quickly wrote them a check and saw them out, and I also left the house. Friday I went to install new light bulbs in the ceiling fans and as soon as I looked at the first fan I saw that it was almost untouched. The years-worth of accumulated dirt was still there, as it was on the other fans. The pictures I am posting show that I do not exaggerate when I say there appeared to have been nothing more than a rag dragged hastily over them, with no effort applied to reach the tight places. In the bathrooms the glass shades were all dirty, with the backsides almost entirely untouched. I was appalled that any professional cleaners would have left so much obvious dirt behind. I texted Carmen's immediately to tell them what I found and give them an opportunity to come salvage their reputation. I sent the pictures of the fans to be sure they could come prepared for what needed to be done. David came Saturday afternoon, with Carmen. He had a cloth in hand. He got on a step ladder and wiped off the fans, which was ineffective to remove the dirt from the openings on the fan motor housing. I asked if they had a vacuum or canned air to get the dirt out of the fan housing and some solution for sanitizing the surfaces. At that point he told me that obviously we had different standards, and WALKED OUT. Monday we discovered the medicine cabinets also had not been cleaned. I texted Carmen's and asked for a refund. Two days later, still no response. [Full review on Next Door Waco]

Carmen's services home cleaning saved the day! I had scheduled a move -in cleaning with another…read moreprovider and they never showed up. This definitely put a delay on my move in plans and experience . Carmen's services answered the phone and came out to provide a quote same day!! I was so lucky they had a spot available next day. The move-in cleaning was superb. I definitely felt the difference walking in alone. Would definitely recommend!

These guys are the best in the business. Sent the quotes right over. If you value quality of…read moreworkmanship and product. They have it! Did the work as scheduled, (4-5hrs). Ran very long gutter, right in front of me and two years later, everything looks brand new. We got 325' of steel gutter -6" downspouts -work great. Installed perfectly leveled. Accommodated all changes on the job right away. Never said no to anything we asked. Very professional. Can't beat the price. Recommend them to anyone that wants the job done the first time.

Originally was pleased with the product but the after installation customer service was completely…read morelacking. I can't recommend.

Here I am giving the benefit of the doubt, because Bryan just started work on our major master bath…read moreremodel. I am supplying all material and he is doing the labor. Yesterday was "demo day" and boy was it ever. He started promptly at 8am and other than lunch did not leave until after 5pm. Amazing work as well as his worker Reuben. Demo'ed the shower, removed a separate tub, removed all the old tile, cleaned it all up. Oh, and removed all the old wall paper. Of course, they protected the floors where they had to remove all the debris as well as protected all the major items in the bedroom (beds, dressers, etc.) with plastic. So, for the first day, truly exceptional work in my opinion. Would highly recommend based on the work so far. Will update as work nears completion. My wife and I have built a million dollar custom home in the past and it is reassuring to see such professionalism. Update: day of completion. Bryan and Reuben finished the bathroom snd did a splendid job. They cleaned up well after themselves and left all in a great state. My wife and I are very pleased with their work, their timeliness each day, their overall professionalism as well as their ethics. The price paid was the price agreed upon with agreed extras along the way. We plan to use them again for two other projects in the future. We highly recommend them both. 2nd update: 3/11. After completion we noted that cleanup was less then perfect. Also, there was one full tile on the floor as you walked into the bathroom that had not enough mortar under it between the tile and the floor. How do I know? Every time one stepped on that tile it sounded hollow. All the other floor tiles were perfect. I called Bryan to tell him of this and gave him the choice to repair it when it failed or repair it now. He came out the next morning and took immediate responsibility for everything and even did a better job of cleaning. He also saw (on his own, without me telling him) of a place in the shower that needed RE-grouting. He did all this humbly and gratefully. He also reminded me to call him when I wanted he and Reuben to spend a Saturday putting flyers on doors for my campaign (I'm running for City Council in Woodway). He totally volunteered at no charge when he heard I was running. He has an amazing work ethic.

I had an outdoor building that needed lots of work - some panels replaced due to termite damage, a…read moredoor lock, a ramp, trim around door and 2 windows replaced, and painted. Bonfils gave me a fair price, came on time and finished on time as promised, only made me pay 1/3 up front and rest when job completed, and did amazing work - looks very good now. This man is passionate about his work and gave us several good suggestions - would recommend without reservation.

Started out right with the inspector Wade Ott. Very professional knew exactly how to solve my…read morefoundation problem. Everyone ,especially Melony ,the Office Manager, were very professional and accomodating.Melony made the whole process seem flawless even during down time due to the rain. Juan,the crew foreman ,was easy to talk to and kept me informed of the progress. Jana, the President of Advanced was by far someone who knows what she is doing. If i have another building that needs TLC and a job done right the first time, Im going to call Advanced.

I am so happy with the work they did leveling our cottage and they did it at a fair price. We got…read moreseveral estimates and theirs was competitive. The only negative is that they didn't ask us to have the gas shut off before their visit (we didn't know a gas line was in their way). They came out, raised the building a few inches and then had to return to finish when we arranged with the city to have the gas shut off. Our cottage had a huge 5 1/4 inch slope in the back corner which caused a HUGE dip/slant from the bedroom to the bathroom. It's now repaired. The leveling caused some cracking in the drywall which was expected. We can now move forward and finish the work we need done on the inside. The crew was great, very polite and cleaned up well after their work. They drilled into our concrete pebbled patio but filled it in and did a good job to "match' the finish on our concrete. Attaching a photo of the fill in work--you can see it has been repaired but it's not an issue for us.

Jason, Matt, Bailey (sales) and Alex plus his crew did an amazing job on our hardi board siding,…read moredoors, windows and hand rails and decks. The cost was fair. This team is excellent in communicating via text email phone calls. Alex and his team painted using sherwin Williams paint and cleaned up behind themselves.

So glad I decided to entrust Yellow Rose with the painting of my home. Jason and Jeff were…read moreexceptionally professional from start to finish. Competitive pricing, excellent customer service, high quality paint (Sherwin Williams), and clean crew. I am not a local and they were my eyes on the job always keeping me up to speed on the progress and sending me photos. They provided me with a sense of ease knowing everything was going to turn out well which it did. I cannot wait to see it in person. Just referred them to my realtor and neighbor.

In August I posted on Facebook looking for cleaners and this company reached out to me. I thought…read morethe owner was so sweet and completely trusted her to finish the job the previous cleaners didn't. They did a walkthrough of the entire three bedroom house and quoted me $300. My primary concern was the kitchen and dining room floor and they claimed in texts that they cleaned the kitchen floor but they absolutely did not and I have dated photos showing that. The only parts they completed were the fridge which I had already mostly cleaned, the microwave, and the stove which I told them I had already completed as well. They didn't touch the freezer which I hadn't done, and the stove was just old and maybe looked like the grills weren't clean but they were. The only thing they got done that wasn't already nearly completed was the living room floor and microwave. I really appreciated the work they did in the living room, it was so helpful as we were moving and helped us have somewhat of a fresh space to move into, but that's all they did. They had a family emergency and couldn't finish which is totally understandable and I get why they were unable to come back and complete the job. However the owner then asked for payment and said we should look elsewhere with no clarification on an adjustment to the quoted price. When I asked she said she wanted me to pay $275. My major concern was the floors in the kitchen and dining room which I made very clear. They went through my entire house and swiped dust with their fingers making notes about how the previous cleaners missed so much yet somehow thought it was reasonable to nearly charge me the full quoted amount when they only completed one room themselves. I told them I wouldn't be paying that since they didn't even complete half of the work. I paid $150 instead and that was it. Very disappointed, they were so kind but I do really feel like the owner was trying to take advantage of us. I absolutely do not recommend and do not trust them.

They left me feeling like I would use their services again. Such a relief to find someone who…read moreunderstands what I want. Everything was in its place, they organized everything and made use of all un used space. Thank you for your service. I most definitely would use their services again.

I called SRT when a pipe burst in our home. They were great. Devon Hunt lead a team of…read moreprofessionals to fix our problems with great care and expertise. They were on time, on budget, and now they are on my speed dial. We highly recommend them to anyone needing help with their home!!

Company was very prompt!!! Did an excellent job!! Couldn't ask for a better company to do…read morebusiness with. This is a five star rated company!!!!

I received excellent customer service. The carpet cleaners acted in a professional manner, on time,…read moreand informed of places I could go kayaking since I am new to the area. I will definitely contact this company again. Thank you.

Sent them 2 area rugs to clean. One came back fine. The other one was a mess! I took it to a place…read morein Dallas that specializes in area rugs and they said the rug wasn't rinsed properly. All the dirty water was still in the rug. I will not use them again for my rugs.