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Services - Victory Cycle Works

Bike repair and maintenance

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5 years ago

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6 years ago

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12 years ago

Nick has a new shop up in Burnt Hills. He is now offering full training and coaching services along with his expert skills as a mechanic.

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Catskill Bicycle Supply - Exterior view of Catskill Bicycle Supply Co. in downtown Catskill.
 347 Main St.
 Catskill, NY 12414
 US

Catskill Bicycle Supply

(4 reviews)

(Back Story) So my review starts with a "Bad Dad" moment…read more Accidentally let my son's bike fall out of my open hatch on my car while backing up this morning and ran it over. Derailleur (yes, that's how it spelled, thank you Google) was completely twisted, cables crushed and slight bend to derailleur hanger. My son rides daily and how would I tell him when he came home from school that the bike was wrecked. (Start Review) I called Catskill Bicycle Supply shortly after they opened. Spoke with Lee on the phone and he said to bring the bike in and he would look at it. They were open on a Monday which doesn't happen a lot in rural New York which was nice. I brought the bike in and he took a quick look and told me a few things he saw and asked me to leave the bike and he would get back to me with an estimate. I left expecting to hear from him later in the week. Shortly after noon time, I had a text with a very reasonable and detailed estimate from them. I gave them the green light to make the repairs and again made an assumption that I would here from them by the end of the week at the earliest. Two hours later, Lee texted that my son's bike was ready for pick up, exactly four hours after being broken. They were able to squeeze in the repairs while waiting for parts on other repairs and explained that a two hour turnaround isn't the norm but they knew the kid would be sad without his bike. Can't thank them enough for the great service. Now the quandary, do I tell my son of what transpired since 8:30am today or just park the bike? Tips: Located on Main Street Catskill conveniently with street parking. While this was a service visit, their bike's for sale looked pretty amazing. Was in and out so quick, I never got any photos.

Lee & Mountain at Catskill Bicycle Supply Company are tops! I was ALL over the map looking to get…read morea pair of e MTB's for my son and I. I wound up buying a pair of AWESOME Norco VLTs (SO mush fun!!!) which, to Norco's credit they will ONLY sell through dealers. RESIST the direct to consumer route-DON'T do it!!! Catskill Bicycle Supply provided fantastic, personal service, customized the suspension, bars, etc. and dialed our bikes in to the tee for us! And... it was a better deal than any of the direct to consumer options out there and with REAL (awesome) in person people to support the bikes!!! We were SO pleased we bought a 3rd e MTB, a (hardly) used Specialized that they also dialed in for my wife.

Velofix - Albany - Time to get those skis tuned for your first trip to the mountain!

Velofix - Albany

(9 reviews)

They get 2 stars because the fellow that comes out to fix your bike is very nice and so is his dog…read moreDot. However, I'm still stewing and frustrated that my bike is still broken after being charged $250 for a tune up and a tire replacement and being nice didn't fix that. The front tire wobbles after being replaced, the bike is very very hard to peddle to make it move forward, the brakes aren't tight and the front brake doesn't grab the front tire so it's useless, and they put a sticker on my bike. As stupid as the sticker part sounds, how would you feel if every mechanic threw a bumper sticker on your car? Why haven't I called them to re-look at the bike? I don't want to spend at-least another $250 to have them come "fix" the bike. The bike is old and they knew that coming in to this. It needed a total overhaul, which I was very clear about and I thought we both understood this. I'm very disappointed and frustrated that I still need to invest more money into this bike to have it fixed.

I find Karl to be reasonable in that he comes to you and it's guaranteed express service! Is he…read moreexpensive, probably a little more than local bike shop, but he's local too.. just a roving local! IF you prefer to leave your bike at the shop and not ride for a month in prime riding weather, yes, you can save some $$. IF you prefer to do it yourself, yes, you can save some $$ - youtube can show you how to do most things, I am just not bothered to get manicured nails re-done. I like Karl to succeed, yes it cost a little more, but he is okay with me watching, teach me how to do simple maintenance, how to ride better, and within 2 hrs, I have my bike back and riding off into day... I like not having to drop my bike off and never seeing it for 3 weeks, and if I ask to watch the repairs/maintenance I usually get the excuse, no customer in the back, so I can't even be sure it is being worked on, only to trust that it is.

Victory Cycle Works - bike_repair_maintenance - Updated May 2026

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