I wish I could leave 0 stars for the associates that helped me today. I bought a perfume from them where the sprayer was broken, and I wanted an exchange. she comes back with a new perfume just to tell me she couldn't exchange it due to the amount gone. (1/4 of an inch due to leaking). I asked to speak to a manager and she also did nothing for me. I was frustrated as this as an 80$ perfume. I asked for her name so I could call corporate, she said best I can do is give you my associate id number. once I had my notes out to take that down she refused. Well thanks for nothing Modesto VS and manager, "Jordan" (I heard the other employee call her that) my new perfume will be delivered in a week after calling your corporate office. read more

Always a wonderful experience at the Modesto mall store. A nice store that makes me feel special to go into and like I am treating myself. The ladies there are so sweet and helpful. Their selection is always full and up to date. Plus the best value since Modesto has a better tax bracket (ALways shop in modesto for best tax credit) They make shopping so easy and very attentive. I love VS and their under garments. I highly recommend the Modesto store. Treat yourself!!! :) read more

Victoria's Secret - Lingerie Near Me - Modesto, California

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I was at Victoria Secret in Modesto on June 20, 2025 around 10am-12pm and had a really great experience. I was struggling with my bra sizes and the girl in the fitting room was doing an exceptional job at helping me. She helped me understand my size and how it showed feel and look. I felt like everyone in the fitting room had her going back and forth with sizes for us but she never expressed how much of a hassle it was. She was very energetic and just eager to help us find the right product. I really wish I would've gotten her name I just know she was operating the fitting room on that date between those hours. I will definitely be going back and hopefully getting more of her help! read more

I have to admit there was along line, but it moved quickly. The sales lady was very nice & knowledgeable. The sale today was awesome by one get one free. read more

Victoria's Secret - I took advantage of the by one get one sale today - Lingerie Near Me - Modesto, California

The employees here have the worst attitude. They're only nice if they think you're going to buy something. Everytime I go in there to buy underwear and I leave because they are so rude. They need to let people look around without constantly badgering them about products. There was an employee named Taylor there I haven't seen in a while and she was genuine and nice but the rest of the staff is only focused on upselling you. Today whoever was at the front had the worst attitude problem when I told her I wasn't going to buy the underwear I was looking at . Is it management pushing sales that much or is it that they just hire mean girls? I really don't why it's so uncomfortable here. read more

I love the sales that they regularly have. More importantly, they do bra fittings which is very important to have a proper fitting bra. Most places no longer offer this. As we women age, gain weight, lose weight etc our bra sizes change and adjust. That said had a wonderful experience shopping for undergarments, and managed to pick up a wonderful scent called bombshell while at Victoria's secret. I was greeted upon entry, which rarely happens in this day and age. Once in line the line moved quickly and they made sure I had everything I needed. I also like the way they wrap up your purchases it makes it feel a little extra special. read more

Always a wonderful experience at the Modesto mall store. A nice store that makes me feel special to go into and like I am treating myself. The ladies there are so sweet and helpful. They make shopping so easy and very attentive. I love VS and their under garments. I highly recommend the Modesto store. Treat yourself!!! :) I absolutely LOVE their Dream Angel collection. read more

So as I've been in line now for 20 mins.... there were more associates on the floor badgering us instead of cashiering. The line is officially out the door. I'd have more respect for this store if they didn't wrap everyone's items in a million bags and tissue paper. When you only have 2 cashiers, that's not gonna get the line down. read more

Victoria's Secret - Lingerie Near Me - Modesto, California

I went into this store originally just looking for a gift for my friend's bridal shower but I left with an experience much greater than that. The girls who work here are all extremely helpful & great. I was originally greeted and helped the most by Cynthia who was absolutely amazing and went above and beyond any expectation I could have ever had. She left such a lasting impression on me that I actually felt compelled to search up the store and write a review! It's not often nowadays that you encounter such personal customer service. Cynthia was so good at her job and personable that I actually felt like I was talking to a long time friend. I am mom to a 2 year old and had been wearing a sagging bra from my post pregnancy weight loss for over a year. I ended up buying way more than I had planned but I left feeling a huge self esteem boost after finally finding bras that fit + more under Cynthia's guidance. Thank you so much for helping this tired, working mama get her groove back, you are so appreciated!! read more

Customer service lacks. I have stopped shopping at this particular location because of it. Wish there were more 'competing' boutique places so I can try them. Unfortunatly not many. I stopped buying here once I became pregnant and came in for nursing bras...they don't have them! They don't carry them????? its a undergarment store? Sorry I guess Nursing bras are not sexy enough to carry! read more

I went in today because I needed to buy some bras in the proper size, I lost a significant amount of weight and have been having trouble being able to try things on due to Covid closures. I went in on 9/18 and was helped by a lovely lady named Cynthia. She spent time with me trying on bra after bra and kept bringing me options until I found the perfect fit. Customer service has fallen by the wayside lately and I really appreciated Cynthia helping me so much and taking the time to pull so many options for me! Thank you again! read more

Today we waited in line for over 30 minutes and they didn't even have what I needed. I understand the COVID restrictions, but they had a circle of girls on the floor talking for 10-15 minutes. Imagine if they used those girls to go out to the line with iPads and streamline service and if items are out of stock, placed orders through the iPad and handled simple customer service issues. The manager could care less and just made the excuse that her team was pulling back stock. So ridiculous! read more

Star helped me pick a new strapless bra today! She was soooo helpful & totally pleasant to talk to! She helped me get in & out of there super fast with exactly what I needed! read more

I will cringe if I ever have to go back to this Victoria's Secret. I'm not sure if it was everyone's first day on the job or what. I was able to locate my bachelorette gift by MYSELF without ever being acknowledged by the staff of the floor (which turns out is where most of the staff was located). Because then when I went to check out there was ONE girl, who was clearly new as she had no idea how to change the receipt roll, to help the mounting line of disgruntled customers. I didn't really start getting irritated until a customer walked up to.... I'm not really sure but just happened that another employee showed up to help the lone warrior. She decided to help.... Her. The girl who has waited two seconds while the rest of us continue to get expanding varicose veins. Finally. My turn. It felt like hours but was probably a solid 20 minutes. I get the new girl. I spoke loudly because I wanted others to hear. I said," it's really not fair for you to be handling all of these people yourself when there are so many other people on the floor handling panties. In fact, this line was longer but many abandoned their lip gloss and thong purchase as the wait is just unbearable." Two sales associates come out of the back, which I can only assume was the break room. "Crystal", tried to diffuse the situation by laying into me that there is nothing that can be done due to staffing issues. She said a few other curt things to me. What is the point of folding underwear if everyone is just throws them in a pile on the display because they are fed up with terrible customer service, long lines, and rude employees? read more

Crystal (the store manager) and Isabel were seriously amazing. I had mentioned that I didn't have a very good experience at the Sacramento VS last week when Isabel asked me about the last time I was sized. She sent me back to the fitting room where Jasmine had given me the fit bra to try on. Crystal personally came back to help me because she heard about my experience in Sacramento. She had told me that she wanted me to have an amazing experience this time and told me she was going to give me 20% off for Sacramento falling short! I couldn't believe it!! She seriously went above and beyond for me. She asked me what had happened and I had told her my mom was upset as well and she threw in a complementary perfume for my mom. I didn't have any expectations to begin with, but if I did, Crystal definitely exceeded them! Thank you so much! read more

I stood in line for a total of 30 minutes to exchange an item for a different size. The lady does the exchange for the same item and size, I needed a different size. I check my bag and the same size I came in with was in my bag. I had to wait in line again, checked the size of the item I was holding to do another exchange to make sure I got it right. I hand her the medium and says I need to exchange the small for the medium. Another lady comes up and says "she wanted the medium" I'm preoccupied with my toddler and assume I'm good to go. Get home to find out the medium is not in my bag, it's still a small. HOW? Honestly I've been in retail for 14 years and worked in clothing before, it's not that complicated. Now I have to make another trip, but not back to this location. Oh and all the mediums were in the small drawer and all the smalls were in the medium drawer. read more

I checked out their half yearly clearance, and there was ample bras, help, and boobs. My only complaint is that their prices were often mismarked, in that the same style of bra would have different prices; reflecting a 1 to 4 dollar spread. The sales staff was accommodating though, and would immediately give you the lower priced boulder-holder. Seemed like a nice store. read more

Came in here because I got a $10 Off Coupon in the mail & was overdue for a comfy bra. The store was really crowded so it was hard to squeeze around people and find what I wanted. Thankfully a Sales Girl came over and saved me lots of time! By convincing me to get measured in the dressing room, she saved me from getting the wrong fit and style all while going out and grabbing everything I asked for for me so I didn't have to navigate around a crowded store with my small child in tow. In the end, I found a perfect fit, saved $10 plus got a free undie and even got to keep the $10 Off to reuse! Only downside is that the checkout took longer then I hoped, but as I said it was crowded when I went in.. read more

Nice store, good selection however you will have to wait in line for 40 minutes. I'm not exaggerating. I've been to this location twice and both times the customers had to experience brutally long lines. I'm usually fairly patient but when it takes a better part of an hour to check out, it ruins the shopping experience. To the Victoria Secret management, if you're going to be open, have the respect for your customers to properly staff your stores. read more

I went into the pink store, I was greeted by 3 different women who worked there, one being the manager. All very friendly and super helpful. Shout out to Andrea for going to the back to see if they had any of the Halloween underwear. Not once but three times total. Amazing customer service and super happy, easy going atmosphere. Stood in line for about 20-25 minutes, which wasn't bad since it was busy. The line moved fast and I think it's because the people working at the registers were hilarious, very sweet and enjoy their job!! Thank you so much Zalma and Will !! I told the manager how impressed I was with the customer service, I meant every word. I will definitely be going back !! read more

Shopped VS in Modesto with a friend that needed to return bras and Fernando was awesome, he helped her from the moment we walked in the door! His customer service was impeccable, I would definitely look for him if I needed assistance Great job Fernando read more

The cashier that helped us place an order was very rude and cut me off in the middle of me telling her my zip code because she said she knows it already cuz her grandmother lives in the same town I do and then she proceeded to tell me that it's "such a shitty place to live"... are you kidding me?!? I'm so offended by this rude comment that I will never go here again! If this is how a business is going to treat me and make me feel just because of where I come from then I will never come here again! Nor will I recommend anyone I know and advise them to steer clear of this particular location! Cashier#3073650 till#1006 trans#4967 Store#50356 4:12pm 2/9/17 reg#005 read more

This store is big and has everything you may be looking for, but make sure you have someone wait in line while you look because you'll be spending more than half an hour in line. And once you actually get to the line you'll have to share the associate with another customer. I find this very disrespectful. I should have all your attention now that I have been waiting in line for so long. Attending two people is just taking longer. read more

I have done business with this company for a long time, but very disappointed recently. I returned a defective item to the Modesto store in December that they told me I should receive in February. A long time, but at least I knew. As of the middle of March, I had not received it. I called, apparently it got overlooked and they said they would ship it out. I received it the third week of March, but they shipped the wrong size. I called again and spent 20 minutes on the phone and was treated rudely, no apology at all. Apparently (hopefully) I'll get what I paid for 3 months ago. read more

Anna here was super nice. She's bubbly and talkative and she provides excellent customer service. Her suggestions are also amazing. She definitely loves working here! read more

Fernando and Vanessa was absolutely incredible at this store. They saw I was in need of assistance and guided me through getting the perfect gifts. I really appreciate them and their assistance. Thank you guys! read more

This is the first time I had been to this location and it was the best experience I have ever had shopping for bras. There is something truly special about the staff here. I could tell they were very busy but they all made sure I was well taken care of. Amanda in particular has a gift with the public! She is absolutely incredible and has full knowledge of the product. She actually has made my whole life better by making sure I am fully stocked with bras that fit perfectly. It may sound extreme but it has boosted my self esteem and has made very happy! Jasmine was also very helpful and great can't leave that out! Super personable and helpful. It's not often that I'm still thinking of sales associates the next day! Thank you so much ladies! read more

Not from the area, decided to stop by this Victoria location on my way home. This review is for jasmine who gave me the most amazing customer service & great attitude. Loved my shopping experience. I wished I lived local because I would be coming back because of her loving, smiles & amazing assistance she provided me! You sure a princess girl! read more

Hiya, I really don't shop here. I'm not built right for this kind of shopping. I just wanted to be the first person to yelp it. lmao. I do have a friend who shops at Vickie's place and likes the place cuz she keeps going back to buy more stuff. So if she says it's good then it's good. I trust her judgement. read more

To be honest, for my age I far prefer VS over Pink. However, I feel like the employees here don't take me seriously because of my age. NEVER have I been greeted by a worker at this store, asked if I needed any help, or if I was doing okay. From one retail worker from another, treat all customers of all ages with the same regard! read more

Trying to impress a certain lady in your life? Victoria's Secret isn't the go-to bra/underwear/lingerie place it use to be. Everything is getting cut back including the quality of the material used, bath and body selection, and the availability of gift boxes. Even the surprise rewards is getting trimmed and remodeled. The quality of the material has been going downhill and if you complain too much they put you on a monitored ban list so you can't get a refund on the purchase you're complaining about and future purchases (also, cautionary side note, they use an umbrella company to monitor consumers so it can affect you at other retailers including Best Buy). These bras use to have a lifetime guarantee because they were so pricey. My gel lined bra exploded while I was wearing it and stained my blouse with oil. The store and customer service refused to acknowledge it because it was purchased over thirty days ago. Victoria's Secret use to have bath gels. When they were initially phasing them out, they sent some of the scents over to Bath and Body, now they're completely phased out. The hair products have been reduced and removed as well. Popular perfumes that's been around for over a decade were also phased out. The only explanation I can imagine for this is that the profit margin wasn't big enough for the company. Now the only thing left on the shelf are the cheap, crappy mist and perfumes. Gift boxes use to be available year round but now it's only available during Christmas. My little cousins (10, 12, 13) wanted to get their mom a just-because gift last week. The cashier squeezed the lotion and mist into a small store bag. It ripped on the sides and she proceeded to tell us that this was their gift bag option. I may have rolled my eyes at her but held my tongue because the girls didn't know any better. One of the best thing about Victoria's Secret was their Secret Rewards Program. You didn't have to buy anything in order to get a Secret Rewards Card. They'd send you a surprise card valued anywhere between $10-$500. I've only ever got the $10 rewards card. You don't have to use the full value of the card but it's only good for one transaction so the remainder is forfeited. The new version of the rewards program requires you to meet a minimum $$$ purchase requirement in order to qualify, and once you get your rewards card, there's another minimum $$$ purchase requirement in order for you to use the rewards you just earned. Essentially the new rewards program is just a discount system, not a real rewards system. read more

Fun store. Awful employees. Maybe if you walk in modeling there lingerie you'll grab there attention so they can help you, otherwise, good luck as the employees are usually too busy checking themselves out in the mirror or just purposely ignoring you because you aren't sexy enough. Even the gays here are very rude half the time. Otherwise, pretty good selection and love the store now after the remodeling. read more

Of all my years shopping with Victoria's Secret, the employees from here have never treated me right. I have many friends and associates who say the same as well. Once in a blue moon I find a very helpful and sweet associate. I've had it. My last encounter was with a Lady named Envy I believe. I thought she was one of the helpful ones until she gave me attitude for asking a simple question and walked away after her smart remark. I've had enough from the employees there. read more

Customer service was terrible. The checkout lacks all organization and the employees possess no sense of service, work ethic, or politeness. Next time I plan to go somewhere else. read more

I've been overdue for a new bra so I decided to come here because the only place I get my bras are from VS. I came here wanting the bombshell. Luckily one of the girls advised me to go to the fitting room and try on all the bras that was my size. Went in and tried the bras and once I tried the bombshell, I did not like it. Luckily I found a bra that I liked. The ladies that worked in the fitting room was really nice. They kept checking on me to see if i was doing good or if i need more bras to try on. Seriously, if it wasn't for that lady that persuaded me to try on other bras besides the bombshell, I would've been unhappy. read more

I hate this VS location. Yes, their customer service sucks. Some of the associates completely ignore the customers and instead spend time chit-chatting and trying on makeup. read more

Isabel is amazing ! She knew what she was talking about and helped me pick out three perfumes. She made my experience excellent.

I would give this a zero if I could, it was my first time at the location and wanted get my chest measured. I was taken to the back where it was the changing room, there wasn't too many employees working at the time so the girl that was helping me out was going back-and-forth between me and helping other customers and it took her over one hour to show me 2 to 3 bras. I feel like they need to build a bigger staff so they can help out their customers. read more

I was in this store today with my husband ( he has shopped here for me before ) and the ladies there kept ignoring me. I had to finally go find someone to help me and it made me feel like because I am black that they did not want to wait on me. My husband went looking as well with the same results, I don't like being treated like this after all my money is green read more

Don't bother with this business if you want to work for them. I called to check up on my application was on hold for over 30 minutes. Then hung up. They are unprofessional I wouldn't bother with this company read more