LOST WEDDING DRESS AND RECEIVED SOMEONE ELSE'S!
I cannot recommend Executive Cleaners OR Victoria Cleaners after the experience I had with them. What should have been a simple process of cleaning and preserving my wedding dress and veil turned into six months of repeated mistakes, delays, and unnecessary stress.
Background: Executive Cleaners is owned by Victoria Cleaners. There was no manager at Executive for me to work with, so I was repeatedly sent to this Victoria location.
February 2026: I dropped off my wedding dress and veil to be cleaned and preserved after my wedding at Executive Cleaners.
March 2026: I picked up the preserved dress for the first time, only to discover that the inventory sheet did not list a veil in the box. The manager at Victoria Cleaners went back and forth with me for an entire week about whether the veil was actually inside. I was eventually asked to bring the box back so they could break the seal and check. There was no veil. I was told the dress and veil would be sent back to be properly preserved.
June/July 2026: I received a message that my dress was ready again. I went to pick it up at Executive and was told there was actually nothing there. Since I was moving at the end of July, I made it very clear that I needed my dress back before then.
Near the end of July, I finally received another call saying my dress was ready. When I arrived, the inventory sheet still did not list my veil. Victoria Cleaners contacted the preservation facility, which insisted that no veil had ever been sent.
I was then told to open the sealed box myself because the veil was probably inside and simply hadn't been documented on the inventory sheet.
When I opened the box, there was no veil.
And then I discovered something even worse:
THE DRESS INSIDE THE BOX WAS NOT EVEN MY WEDDING DRESS.
I had been given someone else's wedding dress.
I would have never known this if I hadn't broken the seal and physically removed the dress from the box to see and feel it. At that point, the manager was unable to locate my dress and had to involve the owner of Victorias and Executive.
Update as of August 2026: After all of this, the manager finally located my dress and mailed it back to me. I finally have my own wedding dress back!
After six months, countless phone calls, multiple mistakes, delays, and an incredible amount of stress, I finally have my own wedding dress back.
I also still have not received the reimbursement check for the preservation that I was promised back in March after the dress was incorrectly preserved the first time.
My wedding dress is incredibly sentimental to me, and having to repeatedly worry about whether it was lost, improperly handled, or potentially given to someone else was an experience I would never wish on another bride.
Save yourself the headache, stress, and hassle. I strongly recommend using another company for something this important. read more
