Appreciate their quick response, whether they are able to help us or not remains to be seen.read more

Our real estate agent was the initial point of contact (since we were still under contract on this…read morehouse and in the waiting period until closing) and met with someone from TN asking them to give us a comprehensive review and estimate. They completed the estimate and cited 11 windows for replacement. We closed on our new home in May 2026, promptly called TN to schedule the work, and paid 50% deposit over the phone. We then waited for the glass to come in so they could complete the work. Our experience with Top Notch has been truly awful. The initial estimate was for 11 window replacements; since we have been working with them they have only cited 8 windows. When the glass came in and they came to install it we let them into the house to get started on replacing the windows. Two contractors arrived to our house an hour late. We asked if they needed anything and they said they didn't. We were in the house the whole time and assumed they would come and check in with us before they left to get an update on work completed. The two contractors who were in our house to replace the windows left after an hour and didn't check in with us or provide any explanations. We had to go through the house and do a visual guess which windows had been replaced. On top of that we received no follow up call from TN about the work completed or any scheduling to continue and finish the work. We had to initiate and follow up with TN customer service a week later to ask about the work and report back about the lack of communication and the contractors just ghosting us an hour into their work day. The customer service team had no idea what we were talking about. In their system they had the job listed as complete. There was no communication from the 2 person contractor team that it wasn't complete. When customer service looked into it more they said several windows had broken or were the incorrect size so they would need to order more. They didn't mention that the work was incomplete. A second time we had TN contractors come out and before they got started on the work we again asked that they come and check in with us before they left for the day and let us know what work had been completed and next steps. Again, the contractors did not check in with us and just ghosted, leaving us with no information about the work completed or what additional work needed to be done. They also told us they were only there to replace one window. When we checked to see what work had been done they had left wet caulk around the one window they replaced and did not tell us or leave a note. Again, we did not hear back from customer service about work completed or any follow up on the other windows cited in the original estimate. There were no follow up calls to discuss the timeline or what work had been completed. And again, we had to initiate contact and follow up on getting the work completed that was promised in the estimate. We reached out a third time to TN customer service and they sent out a field supervisor. The supervisor was 45 minutes late. He let us know that one of the windows they had replaced was installed backwards (they had only replaced the unbroken side, not the broken side). There are 3 windows in our primary bedroom with blue tape on them placed by the original person who completed the estimate. This blue tape was to let the contractors know these windows are some of the lot to be replaced. When this contractor arrived the windows still had the blue tape on them and had not been touched by the visiting contractors from TN. The field supervisor tried to convince us the 3 additional windows from the estimate with tape on them were not intended to be replaced - even though they had placed the tape there to signify needing to be replaced. Before leaving, the field supervisor said someone would call us in production the next day to talk about next steps for ordering glass for the still broken windows. That was 2 weeks ago and no one has reached out to us. In August they had still not completed the entire estimate. We received a phone call from customer service asking for the other 50% of payment on the invoice at that time. They are asking for payment for work they had not completed and for which we already paid half of the estimate, but 50% of the work was not even completed. We worked with Tahnie in CS to make it right, get the work completed, and the project closed. She sent two new contractors out to finish the work and they finally finished the work on Monday, August 31st. Tuesday, September 1st, Tahnie and TN, over a 72 hour period, contacted us 5 times over the phone, 3 times via email, and also called our realtor to inquire about the other half of our bill. This was the first week of school for our kids and we were dealing with all that chaos, but we were also surprised by the intensity of contact and communication when it had been so non-existent prior. We paid the final balance on September 9th.

This is a 5 Star company! I was referred to Keith and his business from a friend. Once I called for…read morea bid, he was out here within 2 days. His bid was 60% cheaper than my other 4 quotes!!!!! He educated me on the different windows, and once I chose what I wanted, they were ordered and installed with 3 weeks! I will only use him from now on!!!!!

I was incredibly impressed with the service, professionalism and customer service of Keith Watts,…read moreowner of CC Window Solutions. He came out to my home in Sammamish, and was knowledgeable, straightforward and honest. Seems I need a lot less work than I thought I did, and when/if I need something major done in the future, I will ONLY work with him directly. He's the man. Thanks Kindly, Keith. Virginia Agogliati

I had a new window installed by Rick. I was shocked at how quickly he finished! Removing the broken…read moreglass and window took the most time. Rick installed the window in just a matter of minutes. He was very professional, kind, and I will hire this company again for all future window matters. I received a lot of price quotes from multiple companies. The Window Guys had the best price, they responded faster than anyone, and I had a new window in just 3 days.

Awesome service! You won't be disappointed. The value unbeatable. Great Communicatorread more

We just had Express Window Services replace all of our windows and two large sliding glass doors…read more These had last been updated sometime in the 1980s and were all aluminum frame and badly beat up and leaking. It was a large job so we got four quotes, and Express Windows was the least expensive by a fair bit. In fact, we almost ruled them out because we thought it would be safer to avoid the cheapest option! But, they were also super professional, very flexible in working with us to put together the best package for our home, and were the only company of the four to proactively share details of our TPU rebate options (no one else even mentioned it!). The install took four days and they were extremely professional and respectful about wearing masks around our home and laying down dropcloths everywhere they went to protect our floors and furniture. I never saw anyone without a mask on, which we really appreciated as we had some anxiety about having workers in our home for four days during a pandemic. Finally - the final product is great quality. Our house is warmer, more aesthetically pleasing and QUIETER! We live next door to some extremely barky dogs and I was curious to see what impact new windows would have, so I downloaded an OSHA app to measure sound. With the old windows, the max barking level came in at 60.1 dB. With the NEW windows, the max barking level came in at 45.3 dB. 15 points of sound buffering! 10/10 would hire again.

Waited for 3 weeks for my replacement window to come in. I made myself available for an already…read moredifficult to schedule install appointment. The team showed up on a Wednesday morning to install and said glass got damaged in transit. That same day they claimed a trim piece was missing on our window and wanted to charge us an additional $158 to replace. For a $1, $2 item maybe? NOTHING has changed on our home since our consult and estimate was generated. Another appointment we made ourselves available for. We sent an email expressing our shock and frustration with that estimate and declined the outrageously priced trim piece. We asked for an update for our new glass. I followed up on Friday after 0 reply. I was told the owner would call me back. That didn't happen. I woke up Monday morning to an EMAIL from the receptionist saying they decided to refund my money and quit the project. Zero explanation. Zero apology. I called for an explanation and was met by an insensitive woman who offered zero apology for wasting my time. Now I am back to square 1 with the window needing replacement. This was a complete waste of my time.

Window blew in and I had to get it replaced. Had a couple other windows I figured I'd get done at…read morethe same time. Glen was out the morning after I called, straightforward with the assessment, and swift with the quote. Had my windows in less than 2 weeks after that -- installed in only a few hours and looking great. Smoothest work I've had done on my house, by far.

This is my second time using Glen to replace some windows in our home. Every time it is a dream. He…read moreis honest, collaborative, communicative and seriously one of the best contractors I have ever worked with.

Look no further for an honest and excellent window replacement company…read more This is the second time I have used them in 14 months and as before they were incredibly prompt, still competitively priced and did an outstanding job of getting a large floor to ceiling broken picture window out and replacing it. There was no mess for me to clean up. They came out for the estimate immediately and were on time. They were on time for the replacement, too.

Justin came out to estimate the repair. His crew installed the new part the next week. Great…read moreservice and reasonable cost.

Estella & Bernardo…read more Our home project began with redoing our second-floor bedroom balcony, which turned out to be a dry deck balcony that required a roofer. The quotes for this were more than expected for such a small balcony. Our home is 27 years old with LP siding and we decided to get bids to have our siding replaced as well and make a substantial investment in our home and within our projected budget. Bids were secured for the balcony and the siding from several contractors. We met with Leo Redford of AMPRO Builders who let us know that they could do both projects and within our budget! AMPRO Builders received a good BBB rating, good reviews, and we were very impressed with Leo's knowledge and professionalism. Leo gave us some ideas for the exterior of our home that we really liked and hadn't thought of before and we moved forward. Leo maintained communication with us throughout the three-week project and conducted a few walk-through inspections and addressed any miscellaneous concerns we and/or he may have had. Our home looks totally new and different with a greater street curb appeal. We are very satisfied with the experience we had with AMPRO, Leo Redford, and foreman Nester and his crew. We highly recommend AMPRO.

I wrote a review here last year in February and it was glowing; however once this company gets your…read moremoney in their pocket, they could give two sh*** about any follow through. The crew is wonderful, but the Superintendent, Leo Redford is a plain money rubber for his boss Rob. It's really too bad. Just a follow through on a gift certificate, and black matte stove paint, because they painted my stacks without asking, is like pulling teeth. Mind you, my roof is supposed to have a 50 year warranty. Please don't use this company, go somewhere else to spend your hard earned money! Sad and pathetic, for customer service! 2 thumbs down!

We installed Milgard windows when our house was built thirty years earlier. The seals on several…read morewindows had broken and they developed an interior fog. At the time of installation the windows had a lifetime warranty. Milgard stood behind the warranty without complaint and repaired the windows in an efficient manner. I am very satisfied with the service their provided.

They are very good at what they do! Very conscientious about doing a great job for you! They do…read moretheir best to get their work done quickly and efficiently but will answer questions you have.

I never could get a consult as they kept coming up with excuses for canceling or delaying our…read moreappointments. First appt was set for a Sunday in February and they called an hour before the appt to let me know the consultant's car broke down and he couldn't make it. It just happened to be an unusually nice day and I was suspicious. I decided I was not going to use such an unreliable company because I felt someone could have come out in his place, or he could borrow a car if it was that important to him. A couple months go by and I'm ready to go forward on my window replacement project so I thought I would give Window Nation another chance and scheduled them as part of my three quotes. Both the first two companies were right on time for the appts, then along comes Window Nation calling 15 minutes before our appt to let me know that the consultant is running late because of traffic and he will be about a half hour late. The was the last straw for me. I wouldn't have chosen them anyway at this point because they were so undependable that getting them here to do the work would probably be a hassle too. I told them to forget the appt they would just be wasting my time at this point. I would never call the again for anything!!!

This is not a reputable company. I got their information at a Seattle Center home show (my first…read moremistake - the "show" was very small and felt like walking through an email spam folder, as various booths cat-called to try to get you to come over to their booth). I had one of their representatives comes to my house and give a bid. Their rep was a very nice young guy. After I signed a contract however, I heard nothing for weeks. I tried unsuccessfully for some time to get any response. Finally I received an email, and it generically stated that they were unilaterally cancelling our contract. I've asked for an explanation as to why, but nobody will respond. There are lots of other installers out there - stay away from these guys. By the way, their sales documents highlight the 2 founders (brothers?), but this company was actually acquired a few years ago by an investment firm. So this is far from being the locally owned family business that they portray themselves as.