Loved it here I would like to return for my treatments. I…read morewill be going back for dysport

No. At least, NO for me. I had disappointing experience. I…read morefeel bad that it's a first review and it's a negative review... But, I wasn't happy with my experience. Let's start from the beginning. I got the certificate from the fundraiser; it was worth 100$. I knew this spa from Brecksville location which I didn't like either. I thought that I will give a try for the second time so I booked the appointment. When I called, I specifically asked about facials. The front lady said 3 options and I chose Vitamin C facial- 125$. Now, let's stop for a moment. What do you understand by word "facial"? When I think about a facial, I imagine cleansing, opening pores, massage, serum or mask and at least 45-60 minutes experience. Again, this is how I understand a word "facial" or what I had received in the past. I came to the spa that was located in the plaza. The place was clean, modern and elegant. However, the vibe of the place was cold and unfriendly. No one greeted me, no one noticed me- I took papers on my own and started fill out. Next, my Aesthitician or maybe I should call her a technician called me and we left to the room. The lady, Shawna, was nice and talkative. She told me to lay down but said that I could stay in the sweater bc the facial was just for the face. The beginning of the facial was cleansing. I need to admit the product that Shawna used was enjoyable and soft. After the cleansing, the lady put Vitamic C mask (she called it a mask). I had the mask for 10 min. I just lied there in the silence with the music in the background. The mask had tingling effect. After 10 min, Shawna removed the mask; however, she never changed the gloves so I still had unpleasant tingling while she put cream and serum on my face. Then, she said: "we are done". Yeaaa... 18 min total... and I was lighter on 125$ lol. Ok, so why was I dissatisfied? First, it wasn't facial but acid treatment- my face was swollen all day and next day too. I wasn't prepared for it and nobody even explained that the facial was actually acid procedure. Def ask questions before coming to any service, otherwise you will be disappointed. Second, all what Shawna did it was application of the product... I could do this at home! She didn't do anything that I couldn't perform by myself. The last one was time. This procedure and experience wasn't worth 125$ for 20 min. Nope. I had better experience for less money and longer time. And now, I still need a facial because I hadn't received it. I put two stars for the interior and friendly aesthetician. One tip- if it happens that you will visit this place, check in on yelp and you will get 10$. However, I do not recommend this place or any of their locations. It was my second time and 2nd time disappointed. Response to the business owner: Thank you for you comment. The first time, I visited the spa in 2018, so it was 2 years ago. Between 2018 and now, I went to so many places that it's hard to remember all. And yes, I had never returned. But this time, my bf bought me a coupon at the fundraising, so I decided to check out this location. The problem is that the services that your spa offers don't say exactly what people will get. I was misled by the lady on the phone when I booked the facial. I asked specifically about the facial, nothing medical, but just a simple facial. She had never mentioned about time frame or that "the facial" was actually acid treatment. And, I believe that those two are two different procedures. The first time when I came, I had 2 stimulating facials, what actually happened to be mechanical facials or facials done by the machine. Then, I was misled by the name too. I regularly go to all kind of places, and I do have what to compare with. Plus, I'm yelping since 2012 and I know how hard is to find a good place for the service or to get a decent food. I write honest reviews about my subjective opinion with objective observations. These reviews help people to decide where they want to go and what experience they may get. In all my reviews, I state my final opinion if I would recommend the place to someone or not. I didn't say nothing negative about the technicians that were nice the first time and the second time. The same with the interior, it was elegant and modern. However, the atmosphere wasn't friendly same as your comment back to me. In the end, I did not sign any policies that would say something about taking and posting the pictures.

Brooke is amazing!! She makes my brows look amazing every time she has ever done them and we are…read moregoing on ten years. Her facials are the best I have ever had. She has given me the most amazing suggestions on how to keep my skin looking it's best. I highly recommend her to everyone I know! Thanks Brooke for keeping me ageless and beautiful!

Brooke does a fantastic job of keeping my brows looking perfect! She's quick to get back to me…read morewhen I need to schedule an appointment, and she's detailed and meticulous. Highly recommend!

Wow! Fantastic & newer Aesthetics office in town featuring high end services that give exceptional…read moreresults! From the moment you walk in, you are greeted by a friendly face & the luscious decor. Halei (Nurse Practitioner) was very personal, attentive, & informative during my free consult to address my skin care concerns! Ultimately after my consult, I went with the CO2 resurfacing service (the Gold Standard in Laser Resurfacing!) Wow did this treatment make my skin glow!! Halei did an exceptional job making sure I was comfortable throughout the treatment. She was also accessible for any post treatment care questions. If your thinking about resurfacing services to reduce fine lines, sun spots, etc., I HIGHLY recommend the CO2 service by Halei at Serenity Med Aesthetics!! If you're looking for lashes- then Hannah (Lash Expert) is your girl! Her room at Serenity Med Aesthetics is so cozy & inviting. She offers a variety of lash volumes & styles. I went with the "classic" lash set & I loved their subtle flirty! I've had lash extensions many times in the past & I was very pleased with the high quality product used & retention of the lashes! With good care, my classic lash set lasted me a ~3/4 weeks before any noticeable shedding (even with my natural lash regrowth)! They really focus on every detail at this office! From the ambiance the minute you walk in, throughout your personalized consult, to the exceptional services provided! I highly recommend both Halei & Hannah at Serenity Med Aesthetics!

I went here because I bought a Groupon & I'm so happy that I did! I had the most relaxing facial…read morewith Victoria K. She took her time, was very attentive and the products they use were great. They smelled amazing too. I will definitely be back. I highly recommend!

Jen, Jen, Jen! (and Kathy ) but my experiences here have mostly been with Jen. I drive 45 minutes…read moreto get here, why? They are professionals. The place is absolutely beautiful, clean, warm and inviting. The desk ladies are calm in the face of a storm (me!), organized and laser focused. Upstairs is for full on plastic surgery, downstairs is for non-invasive (laser hair, ultherapy, micro needling, cool sculpting, etc.) Jen is my girl, she and Kathy are incredibly knowledgeable, professional and HONEST. This place is pricey so it is best to sign up for emails to get notifications on upcoming specials. I highly recommend Docere.

Tommi is the best! She discussed my options with me in great detail. I decided to trust her…read morerecommendations & go with Dysport vs Botox. I was a little unsure but open to the change. It was the best decision!!! Tommi has truly helped me turn by the hands of time. I am forever grateful for her guidance & recommendation. Not only that, she is lovely, kind and professional! Highly recommend! It's worth investing in yourself at the hands of Tommi!

The Providers and entire staff are so welcoming and kind. I love everything I have had and will be…read morereturning! I highly recommend!

Yelpers, I was…read moreunable to make it to my appointment and forgot to call. My servicer text me to make sure I was okay and that blessed my soul. I have never been here before but her peaceful and concerned message to me warmed my soul. If her character is this kind normally, imagine her environment! I wish I could have made it but am hopeful I'll be better able to financially pay for it next time. It's only $25 but gas prices are so high that I find myself choosing to get a $1.00 gallon of water instead of the normal $3.49 pack of like 20. I will be returning though, I have to experience this atmosphere. You should too!!

Today I had my first ever Brazilian wax. My appointment was with Kathy and she was absolutely…read morewonderful. There was no time to think about what was being done. Warm, cozy and inviting is her space. I will be back.

I am a total skincare junkie and Joyce knows how to rock a facial! I have had many facials at some…read moreof the area's finest spas and although some of them might have been a tad more luxurious, none of them have had Joyce's technique. The staff is exceptionally friendly, they use great products, and are beyond knowledgeable. In addition to a moisturizing facial I also had a little dermabrasion work done. My skin looked more radiant than usual and also was much smoother to the touch. One of the biggest differences that I noticed was Joyce incorporated hot stones and massage into my service which really upped the game. If you are seeking a great skincare service and also like to be pampered, check this place out.

Courtesy of Joyce, I had the best facial ever yesterday, super comfortable surroundings and very…read moreinformative. My skin looks amazing, Thanks again Joyce!

Very relaxing atmosphere, professional and great service! Dermaplaning facial is my favorite, but…read moream going to be trying more of her services

fantastic massage! Great environment and service!! I would definitely recommend to anyone in the…read moreAkron Canton area!!

I had a free consultation today, and have never had any sort of cosmetic procedure/injections…read morebefore. The office is clean and bright, and the associate at the front desk was very nice and friendly. I had my consultation with Kaylee, who was so kind and informative, making me feel very comfortable and educated on the whole process. I ended up trying a bit of Botox and got a lip flip, and the whole process was very minimally painful and so quick! I'm excited to see the results!

I was a member and received mock laser. The settings were not high enough to produce any mends and…read morethe service cost more than $550. I asked for a refund, they told me to FLY back here and try to reschedule. Which I did reluctantly. I moved to Colorado right after that procedure. I tried to reschedule when I was in town visiting my folks which was extremely difficult when it was cancelled by bio and then the rescheduled with the same provider that I asked not to see. So, I asked again for a refund since it is not reasonable for me to fly there and then have a cancellation and try to deal with flight delays. They agreed to send me a check and I gave them my address. That was over 2 months ago. I never received the refund check. I have called VIO three times since then and left a message for the manager with the receptionist and once on the machine. They DO NOT CALL ME BACK. I've been nothing but patient and kind and I don't appreciate being lied to. This is incredibly expensive procedure I do to minimize my melasma. But, it has to be done correctly. VIO is the only time I have had this done incorrectly and I have had MoXI at least 15 times at other places. You need to call me back and send the refund check. This is your last chance or I have to leave reviews like this and make a better business bureau complaint. Your choice. Do the right thing, Please return my call and send the check that was promised to me.

I LIVE to get a facial here ! Amy J is amazing at what she does. I can't recommend her enough.read more

Horrible experience. I was basically ghosted. I had originally scheduled an appointment for 11…read moreo'clock on Saturday but I decided Thursday evening I wanted to change it to 9 o'clock so I looked on their site there's a 9 o'clock available I call her and I get her answering machine so I left her a message asking if she could cancel the 11 and schedule me for the 9 o'clock asking to call me back if she was able to do that and I just went ahead and booked the 9 o'clock online. So I get there Saturday morning and I see there's a sign that says call when if you have an appointment and will let you in so I call all of his answering machine again I look at the window it doesn't look like there's anyone in there so I wait a few minutes and still get her machine. So I just left with no facial.