I scheduled a 30-minute targeted massage with Angelique today because I was having a lot of…read moreshoulder tension. Not only did she provide a thorough and relaxing massage, Angelique kindly explained her process and where she thought the issue was coming from. She was very gentle in her approach (several check-ins with me when turning my head this way and that or when massaging the delicate and sore muscles in my neck) but at the same time very powerful. My boyfriend also saw her for a 90-minute massage and came home feeling much better. Added bonus- the heated massage table! What a treat. I would definitely recommend booking with Angelique! I will be back!

I wish I could give more than 5 stars! Angelique is a magician! I have been a regular customer for…read moreyears and I don't think I've ever found a better massage therapist. Sometimes my visit is just for a relaxing massage but other times I have a specific ailment and Angelique is able to adjust and adapt her services in order to direct her services to the area of concern! Her prices are very reasonable and she offers her clients the opportunity to join a club in order to receive discounts on future services. She's the absolute best!

I needed place that caters to women.It seemed like a salon for men. But I appreciate their response…read moreto me.

A few things: You said I booked a $25 beard trim. What I actually booked was a $32 (obviously,…read morebefore the reversal). I can show you the receipt. You said I was 11 minutes late. 11 minutes. Most dentists, doctors' offices, and social services offices provide a grace period of 15 minutes. That's a reasonable accommodation for traffic conditions. Even still, being 11 minutes late has nothing to do with me not having an empty chair when I got there. I could understand if it was 20 minutes. I arrived early to my 1st and 2nd appointments; and, the 1st appointment was good , which is why I booked the 2nd. I still waited 30-40 minutes before the second appointment began. On my 3rd appointment, I waited 10 minutes until the receptionist was off the phone just to be checked in and told that another barber would be completing my service. I said OK and was told he was finishing up. I waited another 10 minutes (while I read the reviews of the lounge) before I walked out. If we are talking about punctuality, I'll give you the 11 minutes, and you still owe me some time. I guess all those other people in the reviews complaining about your double-booking were 11 minutes late as well. You already stated in your own words, "To feel slighted is absolutely understandable and I will personally own that." There is nothing more to say after that. To accuse me of being condescending when all I am doing is telling my side tells me two things. #1, you don't know what condescending means. And #2, you don't know what accountability means. Lastly, I have never seen or spoken with a Lozell S. I spoke with a woman that day. I did not get her name. I was never asked, nor was I ever offered an opportunity to speak with the owner. If I had, I would have taken that opportunity. I am a reasonable person. I asked her if I could receive 50% back. She said no refunds. I said OK. She never mentioned a refund at all. I took it like a life lesson, and I left peacefully. I did not know I had been given a refund until after I left my initial review. Even then, I only asked for 50% back. If anyone says anything different, it is a lie. I did receive the deposit back, and it is appreciated. To anyone reading this: Read my comment carefully. Then read the response from the owner. Then ask yourself if you really want to take the chance of having to deal with this. A professional owner would have stopped at "To feel slighted is absolutely understandable, and I will personally own that." Instead, this owner would rather call the customer a liar in a Yelp review. Read the other reviews and ask yourself if you think I'm lying. This has been wild.

I am pregnant and have chronic migraine, so my mom wanted to do something nice for me and purchased…read morea massage for me as a gift. We looked at a bunch of local spots and were drawn towards Heavenly Healing Hands because the reviews for prenatal massage were so promising. I also prefer to support local businesses over chains like Massage Envy or something like that. My mom paid for the massage and was instructed to have me text Donna to schedule my appointment, so I did. And this is when it started to get weird. I have the texts saved from this, I'm not trying to sabotage anyone's business, but I wish I would've known this before selecting this place and my mom lost her money. 1) A day before the appointment, I got a text that she had a family situation come up and had to reschedule. So, we did. 2) Then, the week we rescheduled for, I got strep throat (I work at a school, it was going around). I immediately went on antibiotics and texted Donna to reschedule for the following week. However, she asked me to wait at least 3 weeks to schedule because she claimed that antibiotics "don't always work" (?). So, whatever, I rescheduled a second time. 3) Then, when that appointment was approaching, she texted me to reschedule again because she "stepped on a nail and injured her foot" (she gave a very detailed description of how and why it hurt). I rescheduled... again. 4) Then, when the next appointment was approaching (this is now months after my initial appointment was supposed to be), she texted that she injured her hand and that we'd need to reschedule but that I'd "get priority." At this point, I just kindly asked that we get a refund and cancel my appointment. She didn't respond. I proceeded to text over the next few weeks every few days asking if she received my message and when we would get a refund. Unfortunately, she continued to not respond. I'm now thinking this is a scam, and not a real business... I'm super disappointed and feel awful that my mom paid for nothing. Am I the only one this happened to? None of the other reviews seem to mention an issue like this.

I found Donna very accommodating and felt I got a great massage overall…read more She really listens and tailors the massage to meet your needs. And it is quite a beautifully put/together space, with special lighting and music.

Idk how ANYONE could leave L&G a bad review. I've been going for years and NEVER once have I had a…read morebad experience. Is it pricey? Yeah because they're Aveda trained. You want a cheap, shitty haircut? Go to great clips or best cuts. You get what you pay for. Haley is my girl.

I took my son here for a massage. We have had massages here in the past. This time we had a new…read moremassage therapist and let me tell you. It was the worse experience. It made myself and my son so uncomfortable that we left after the consultation got very weird. I am thoroughly disappointed that nobody from management called me. This was on Sunday and it's Thursday evening. Ladies and gentlemen used to be the place to for supreme experience and top notch service. Sad to see it's a place I would prefer not to return. Extremely disappointed.

Terrible communication and very unprofessional . It took 4 months to get an appointment after a…read morefamily member paid in advance for us to get a massage. She never answers the phone or replies to text messages. I prefer her partner ....

Would strongly recommend AGAINST booking with Latoya. Communication is awful and customer service…read moreis at an all time low. I respected her answering machine when I first tried to book and she was grieving for the death of a family member but never heard back from her and by the time MONTHS later she finally did respond to me she told me she could no longer honor the PREPAID Groupon because she "Doesn't work for free". The refund process has been long and unending and has been a massive inconvenience. Please consider looking elsewhere for your massage unless you enjoy terrible communication and customer service. Latoya, I'm disappointed and wish the best for you in future business, unfortunately, it will NOT be coming from me.

I recently moved back to Cleveland and my daughter-in-law recommended this salon. Over about 6…read moremonths, I have had mostly good experiences with manicures and pedicures. The vibe is pleasant and I am always offered a beverage. However, I had one bad experience with a manicure by "new talent". She didn't round the corners of my nails and they were sharp; the polish started peeling on some nails after only 4 days. There is a lot of turnover of staff there and I have not had consistency.

Great service. Great haircut! Well worth the 20 minute drive! Thanks Alex and crewread more

I have had a great experience with Dr. Angela at Shaker Women's Wellness. I came to her with some…read moreabdominal and lower back pain that lingered long after an extensive series of successive surgeries. She was able to help give me some significant, acute relief and has worked with me on more long-term solutions, including a wonderful recommendation for a physical therapist. She is warm, engaged, and keen to help. The office offers a various array of services to help with whatever your wellness needs might be; I'd recommend them to anyone who is in need of body work.

All the 5 star reviews are true! Dr. Angela is amazing and delightful!…read more After hurting my back at the gym, I called Shaker Women's Health and Dr. Angela answered the phone. She booked my appointment for the next day. Dr. Angela greeted me when I walked in early. Her smile is as gorgeous and ready as everyone says. She's incredibly nice. She took me right away even though I was pretty early. She listened to me carefully and really paid attention to my concerns. Then she gave me a treatment that WORKED! I'm soooooo much better today! Enough said!!! Her rates are very reasonable and she takes insurance. I plan to see her regularly when I'm here in Cleveland.