Vibes was recommended by a family member. During the first visit, the customer service was great. Practically, everything on the menu was available so ordering went smoothly. We had a large order and their payment system was down. None of this was an issue because I had cash. While waiting, the music selection was great and appropriate for all ages. The food was great and this experience alone would earn five stars.
Unfortunately, it's the subsequent visits. After the first time, Vibes was out of many things on the menu. It's unfortunate but understandable. I had something specific that I wanted and yet it was unavailable. I asked for something else and that was unavailable. I eventually found something which was ok. My other family members found alternatives too. Something is always missing from the order and/or you get a regular sized portion one time, scarce portion the next time.
As other reviewers stated, it's the attitude. I'm not sure what happened to the guy with great customer service but they need him back or someone similar. The worst attitude comes from the cook. When he's not cooking, I think he's listening to the orders so he can begin prepping. This is a good thing. If you're trying to decide on an order or asking about menu items that are unavailable, he stirs at customers as if he is disgusted with them. His body language comes across as if everyone that walks in the restaurant knows the menu by memory as well as what's available and unavailable. If he's overworked, management needs to figure out how schedule him for more breaks and work on his nonverbal behavior towards customers. He acts upset that customers chose Vibes to patronize. If menu items are unavailable, I recommend putting signs up somewhere and being patient. Hopefully, Vibes can improve the customer service and how often they order menu items. read more