My experience with Via Roma at Crossgates Mall was extremely disappointing. The level of customer service was unacceptable, and what made the experience even worse was the misleading information provided regarding the store's return policy.
As a paying customer, I expect a business to operate with honesty, professionalism, and transparency. Unfortunately, my experience reflected none of those qualities. Customers should not be given inaccurate information about return policies, especially when those policies directly influence purchasing decisions.
What could have been a simple and pleasant shopping experience turned into an unnecessarily frustrating situation. The lack of professionalism and accountability was particularly disappointing.
I strongly encourage prospective customers to exercise caution when shopping here, ask detailed questions about the return policy, and get everything in writing before making a purchase.
Customer service and integrity should be fundamental to any business. Unfortunately, Via Roma fell significantly short of those expectations. Based on my experience, I would not recommend this establishment. read more