We travel on Vonlane a few times a year, and our experiences have all been great! Today the…read moreattendant from Houston to Austin was so awesome. Her name is Sai (sp?) and she greeted us with a smile that was so uplifting! She came by several times with the many offered amenities and just made our trip a pleasure. I would honestly rather take Vonlane than fly! Can't wait for our next Vonlane adventure! Also kudos to the driver who left on time and made sure we had a safe trip!

Update on Vonlane…read more When the news of an arctic front was coming to the hill country in TX last week, my wife and I were in Houston for work. We had intended to fly back that Wednesday but when the weather turned bad, we had to get back to the hill country. We cancelled our Wednesday flight and booked on Vonlane that day, Monday. They were conveniently picking up passengers at the Galleria at the Hyatt on Sage Rd. The ride was great - my wife was able to work on her laptop until her battery ran low, by then pretty close to San Antonio. The reason for this review is not about the ride. Their coaches are first class so the ride is always great. In our haste to get out and get to the hill country, I forgot my leather hat where I sat. I realized that I forgot my hat while in an Uber car so I called Vonlane customer service. I told them about leaving my hat in the coach where I sat. The person I talked to was very responsive and she was going to check on it. The next day, I was told that they did find my hat and with the ice storm and everything, I could not reclaim my hat until today, Sunday! I was told that today would be a good day to pick it up so I did! The Vonlane coach was there, knocked on the door and told the person that answered that I was there to reclaim my hat. They said they had it and brought it to me! Of course, I gave a tip to the crew because I was glad to get a favorite hat back! Overall, the customer service of Vonlane went above and beyond what I thought it would be. I never thought I'd see my hat again but when they handed it to me today, it was wrapped in plastic with my name, phone number and other data to identify who I was. What a service! Thank you Vonlane!

Very clean, organized, and spacious sitting area…read more Muy limping, organized, y com mucho logarithmic para sentarse

I am writing this review to share my experience connected to a trip that began at the San Antonio…read moreGreyhound station. On March 3, 2026, I boarded Greyhound Bus Route US1160 traveling from San Antonio to Austin. The boarding process itself was relatively straightforward, but a serious issue arose after my trip when I realized approximately one hour after arrival that my suitcase had been left in the secured undercarriage compartment of the bus. Because the undercarriage luggage compartment is locked and controlled exclusively by Greyhound personnel, the bag remained in the company's custody while the bus continued to its final stop in Dallas. I immediately submitted a lost property report while the bus was still in transit and was told the investigation would take approximately 7 business days. It has now been about a month without recovery of the suitcase or a clear explanation regarding what inspection procedures were conducted once the bus reached its final destination. The suitcase contained electronics, clothing, and personal items, including limited-availability apparel that cannot easily be replaced. Additionally, during the claims process I requested a reasonable communication accommodation due to a disability that affects my ability to process complex written communication in high-stress situations. I requested phone communication to ensure effective participation in resolving the issue, but communication continued primarily through email, making the process significantly more difficult. When asking questions regarding Emotional Support Animal (ESA) policies, responses at times felt dismissive when simply seeking clarification. Given that many travelers rely on Greyhound as an affordable transportation option, clearer procedures and more consistent customer support would greatly improve the experience. I hope Greyhound improves: * lost property handling procedures * communication transparency * accessibility-related communication practices * customer support responsiveness I am sharing this experience so other travelers can be informed and so improvements can be made to help prevent similar issues in the future. Documentation of the timeline and claim communications is available.

Not ADA compliant. I am an autistic adult. I have an autistic service. Was told by staff that my…read moredog was not service and began to make illegal statements ref my protected class. I attempted to get help from the greyhound ada line, also customer service. No one could get me a person in the bus station. Returned inside to get name of manager. Refused name and help at ticket counter. Security Glen Davis said I had to leave, refusing help. Called San Antonio police as last effort for assistance. They were no help to him telling him I could try back after lunch. Maybe they would be there. Standing on the side of the building in full meltdown waiting on police. Still no assistance. Filing Grievance with company, will contact attorney if needed. Investigate please. I have had problems with them in past but not to this extent.

Goes crazy, one of the main transits downtown. You can charge your phone inside but shhh, not for…read morelong until the security finds out you not riding a bus and just there to use the plugs. lol bathrooms are frequently cleaned, don't let them catch you trying to brush your teeth or comb out your hair in the sink area... they'll get on yo ass.

Viva Via! This is a great new multi-modal transportation…read morecenter, located on the west side of Downtown! This place has some works of art that showcase the character of the San Antonio west side, with murals, sculpture, and mosaics. The place is huge, with lots of places to sit and read, and wait for your bus. The departure points are clearly displayed, with signs showing the estimated time of arrival for various bus routes. There's an air conditioned waiting room where you can get out of the sun and have a seat and wait for your bus, with drinking fountains and restrooms. There's plans to put in a small coffee shop, but that hasn't materialized yet. This is normally a rough side of downtown, but there's a healthy police presence here to make sure that things don't get too rough. I was happy to see that there are plenty of places to relax, and lots of bike racks also! I've heard that there are plans to ultimately offer a rail service out of this plaza, but we're not there yet.

I took my first trip on MegaBus from San Antonio to Dallas a while back. Sure, you can get there…read morequicker in a car, but the amount of time on the bus wasn't too much longer. It only took us 5 hours and 25 minutes to get from the pickup point in SA to the drop off point in Dallas. Since COVID times, rider attendance is down, so they don't seem to be using the double decker buses with the tables facing each other. It was a standard Greyhound type bus contracted out of Kerrville, but we were able to sleep and watch Netflix on their free WiFi, and take advantage of their power plugs. Both 110V standard plugs for laptops, as well as USB charging ports. The bus even had a restroom for the 5 hour trip, and the bus was clean and in good shape. Tickets from San Antonio to Dallas are only $32.54 - one way (including taxes, fees, etc.). You just can't beat that with a stick! Keep in mind that they will make a stop in Austin to drop people off and board additional passengers. The driver announced that it would be a 10 minute stop, but it was closer to 30 minutes. Regardless, we still made it to DFW ahead of schedule. Pickup and drop off spots: San Antonio - just a big old parking lot. No indoor waiting area, so don't show up too early. Austin- it looks like they have an indoor facility but it was closed by the time we got there. Dallas - drop off - located at Fuel City, which is a popular food and party place on late Saturday nights. I hope I don't have to use this service again any time soon, but it's good to know it's there if you need it! I would use it again if necessary. Good value!

Waited for 20 minutes before the bus was supposed to arrive, and over an hour after the bus was…read moresupposed to leave, and the driver never showed up!!Waited along with 15 others. Agent on the phone will not reimburse us for our ticket? TALK ABOUT FRAUD!!! Disputing the charge with my bank at AMEX, and consulting an attorney for further investigation against this company despite it's illegal and unethical practices in its "terms and conditions".

Went to the gimbler park and ride today in san antonio to attend the rodeo. We've done this many…read moretimes before and have always been satisfied. Today was the worst day we've ever had, with them waited for over 30 minutes for the buses to arrive. They never did another company had to come and rescue everyone, not to.Mention the fact that it was cold and rainy outside. Seems like people don't wanna work anymore. They don't want to show up for work. They're lazy, whatever their problem is. They need to have more respect for other people. Especially when they're in the service industry.

This place is decent but some of their employees are definitely NOT!!! One in particular that…read moredrives after 12 pm. His name is Tony always has a cap and mask. SUPER RUDE!!! A University Hospital employee ambassador was trying to load 2 ppl. One with a walker and one with a stroller and small infant. In front of all the ppl standing in line with rude voice telling ambassador he doesn't take anyone if ppl are on shuttle. Employee responded with you didn't tell me before. He growls back everyone knows that!!! UH emp responds I didn't know and he again rude says YOU DO NOW! The girls were upset by the way he was acting and are planning to report him to protective services. He should not be working at this hospital!

Good price & a good trip. Stopped to get snacks & use the restroom, even though there was a…read morerestroom on the bus.

I purchased a ticket for the 5:30am bus from SAT to Katy, TX. I arrived at the bus station at…read more5:12am, where I was told travelers must arrive an hour prior to departure and the bus had already left. I read all of the fine print on my ticket and the website and do not see this information anywhere. I contacted Tornado to request a refund but did not get a response, so I contested the $50 charge through my credit card. Tornado replied to the claim by responding that I boarded the bus which I absolutely did not. I have proof of a roundtrip Uber ride to the Tornado Bus Depot and back home that morning beginning at 4:55am, and proof that I drove to Houston later that morning. I am disgusted at their dishonesty, and will continue to pursue this until I obtain my refund.

Our conductor Sara did a fantastic job! Very friendly and knowledgeable thanks Sara. Too bad it…read morewas raining.

If you're wondering what to do in San Antonio, then take this trolley tour…read more If you want to see it all and hear the history, then take this trolley tour. If you like gardens, museums, history, and cuisine (Mexican, Greek, BBQ), then take this trolley tour.

Corey, the owner answered the call within just a few rings. He gave me the best price and his…read moreservice was excellent. I will be glad to rent from Lonestar Party Buses again next time , for it is was so much fun. Thank You, KJ

All-around excellent. Process to reserve the bus was straightforward and we got a great price. The…read morebus showed up to our address on-time and he (Allan, great driver!) also was able to accommodate a schedule change during the night out. The bus was laughably large for our 10 person group but that was actually more fun. It was clean, spacious and the sound system was excellent. Will definitely contact Lonestar again to book in the future.