Pet Haven Animal Hospital met my needs when my cat needed care. Scheduling an appointment as a new…read morepatient was easy and flexible! They had a comfy waiting area with cute animal themed decor and coffee/water for pet parents. The receptionists were not overly welcoming, but it was a cold Massachusetts day so maybe I can understand!! I met Dr. Campbell and she was detailed and thorough in explanations and was very friendly as well. Hopefully my cat only needs to come in once a year but I think she will be in good hands!

our dog was spayed here and was not given enough anesthesia for surgery. When she returned and Dr,…read moreCampbell took her into the back room,she was terrified,growled and showed her her teeth. Dr.Cambell said she will not put up her that and immediately wanted to put her down. She was a pure breed puppy only six months old. She is now 15 and the best dog we have ever had. She takes dogs in back room for blood work and shots,totally unnecessary. stay away from this vet.

DO NOT TAKE YOUR PET TO THIS CLINIC. My true rating is 0 stars, but Yelp doesn't allow that…read more It is the most unprofessional, poorly-run veterinary business I've ever dealt with. Last year, my older dog was suffering from (what we later found to be) an anal fistula. At Winchester Animal Clinic, Dr. Alisha Martin misdiagnosed him as having a ruptured anal gland and put him on two different rounds of antibiotic over a course of weeks. Because of the incorrect diagnosis, the antibiotic treatment did not help. I continued to try and reach Dr. Martin to understand why it wasn't healing, what it should have been looking like, etc., and the office staff continuously brushed me off and told me she "couldn't talk" or "was at a different clinic location" that day. After calling on 3 different days, I finally got a receptionist to walk over to Dr. Martin and speak with her about my concern. Instead of chatting with me over the phone, Dr. Martin cursed me out in the background ("Why the F*** does she keep calling? Does she have the f***ng cone on him? Is she giving him the pills? What the F*** does she want me to say?"), unaware that the receiver of the phone was uncovered and I could hear everything. When I confronted the receptionist about it, she apologized that I heard it, and then said "Dr. Martin had a stressful surgery to perform this morning." Could you imagine your primary care or ped doctor behaving in this way? Could you imagine getting cursed out for wanting to talk to the doctor? I asked to speak to the office manager. Hours later, the "manager" called me back and apologized - then offered me a "discounted re-exam." I told her there's no way I'd let Dr. Martin near my dog ever again. Dr. Alisha Martin NEVER called me back to apologize for her rude, unprofessional behavior...or to even inquire about my dog's condition. She simply did not care, which is not indicative of a good doctor. All along, my dog suffered with a painful anal fistula which then required an ER visit to Mass Vet Referral Hospital. There, we dealt with an intelligent, communicative, and helpful vet named Dr. Victor Caudal, who correctly diagnosed and treated my dog's anal fistula. For primary care purposes afterward, we switched to Bulger Veterinary Hospital and Dr. Libby Holman. Again, a vet who wants to help your pet in a kind and compassionate way - and willing to SPEAK TO THE CLIENT to plan and share details. I highly recommend these two vets. They are worth the extra drive if your dog has serious health problems. And, to be honest, they are light years above and beyond the horrific business that is Winchester Animal Clinic.

I brought my dog for a lepto lyme vaccine and was told to come back in 3 weeks for a booster…read morevaccine but was not offered an appointment. When I called later, I was told the only available appointment was 6 weeks from the date of the last visit and that it had to be an appointment with the vet. I asked if they were sure it had to be a vet appointment and couldn't just be a tech visit and they insisted it had to be a vet visit. When I arrived for the appointment, the representative at the clinic told me 6 weeks was too late for a booster and that I would need to pay for both a new vaccine and a new booster. I explained to them that I had not been offered an appointment in office and was only offered an appointment 6 weeks out when I called later. They refused to give any further explanation. They state it was there policy and would not escalate me to any one else. They would not look up the name of the person I spoke to on the phone. They would not tell me the last name of the manager. The in office manager in the office was dismissive and walked out of the room, leaving the person at the front desk to "handle" me. They also did not weigh my dog at my first visit because they said the scale was broken. They would not weigh her 6 weeks later because it is apparently still broken.

Great staff! Everyone was kind, respectful, and informative, but most of all, they treated my dog…read morelike he was their own. Ryan made sure he stayed as calm as possible, and when he started getting stressed, he took the time to pause and discuss other options instead of just pushing my nervous little guy further. That meant so much to me. I really appreciated learning that sometimes things can wait if it means avoiding extra fear and stress for your pet. Thank you to everyone in Watertown for such thoughtful and compassionate care!

I had a really great experience here. Giving 4 stars because I don't have anything to compare it to…read moresince this was my first time at the vet. The bar was set high! Ambiance is lovely. Calming for me and my pet. The doctor and assistant were amazing and answered all my questions. All the people working here were extremely nice. First exam (117$) was free with their code when I booked online. The exam room had treats and wand toys for my cat to play with while we waited. Parking lot across the street, not a far walk for my cat who doesn't like being in her carrier for long. Great vet experience as a first time cat owner. I will be coming back.

Very nice staff and we even get magazines to read while we wait. The surgery for my cat went well,…read morealthough we got a cone for her but she didn't like it so we had to go back and get that blue thing you can see on her in the photo. But she likes the blue thing, and she's recovered quite well. Staff is nice and it doesn't smell bad.

Last Monday I brought Lilly my 1.5yr old female Doberman in to Concord Animal Hospital fo begging r…read moreDr.Aubert to remove a large mass that was on her side. The mass was larger than expected but Dr.Aubert did an excellent job removing it & stitching up the large area! It was done so cleanly that I'm confident there will be minimal if any scarring! To say that I'm satisfied would be an understatement! I even received a follow up call the day after the surgery just to see how Lilly was doing. I would highly recommend Concord Animal Hospital and especially Dr. Aubert & her staff for quality pet care!

Nothing else to say but absolutely fabulous. They are professional, trustworthy, dependable…read more.. love love love! And the prices are super reasonable. From the first consultation to the first visits, it was fantastic... and our cats somehow warmed up the minute they met Cheryl... even one that never comes to strangers. When we were out of town they text us and sent photos, cute little messages, it was great. I recommend them 100% and would happily provide a reference! I would give more stars if possible... and that is not something I can usually say.

TLK is absolutely spectacular. A favorite on Angie's List, we were referred to TLK by family who…read morehad used them and raved. We are new to the area and needed to find someone to house-sit our cat while on vacation. TLK essentially provided great pet care and house sitting all in one. They took in our mail, made our house look 'lived-in' while we were gone, and even watered our garden and hanging plants. Oh yeah, and they cared for and entertained our cat :) I would strongly recommend TLK to anyone.

very rude and i made an appointment twice and they said i didnt my cat was about to die and they…read moredidnt take him

My dog has gone to them for the past few years. They have always been a fantastic team....my husky…read moreis quite a handful. The front desk is helpful and responsive. The vets and vet techs are wonderful!

If you're a DINKWAD (double income, no kids, and a dog) millennial, crazy dog parent like I am,…read morethis is the only review you need to read. As an overly protective (psychotic) dog parent, I really did a lot of homework before enrolling our (at the time) 5 month old Bernedoodle Cooper in day school. I read a lot of positive reviews and few that were concerning to me. I requested a call with one of the owners to give them a chance to speak to the negative reviews before I made a decision. Hannalore answered all of my questions (primarily regarding "disliking doodles" and use of tools) and I felt very comfortable with her responses. Following that conversation we enrolled Cooper in day school and immediately saw improvement in his attention span, ability to understand commands, and leash manners. The staff was always super friendly, sent report cards with photos and videos, and always offered me advice and info on what he worked on. I was (and still am) over the moon with how much my little guy enjoys his time there. To be fully transparent, like any good relationship, we did hit a snag. A tool was used on Cooper that I did not consent to and like the Papa Bear I am, I was furious. I requested to speak with the owner who used the tool (Corey), and I expressed my displeasure. Now, I'm not an experienced dog trainer, so I don't think I know more than these amazing professionals, I do however believe in consent. When I spoke with Corey, I told him that a tool should never be used on a dog without consent from the owner and if Cooper was to come back, I would need to see a change in their policy to ensure that consent would ALWAYS be given before a tool was used. Corey completely understood and (as a small business) was open to suggestions for improvement - no excuses, no backpedaling, and full accountability. With that response, and the implementation of consent for tools, I was completely satisfied sending Cooper back to day school. It's now been over a month since that snag and I can confidently say I am beyond thrilled with how this was handled and the care and training my Coop is receiving at BFTD. Mistakes happen, but the fact that this amazing place was honest and open to a change in their policies is something that really sets BFTD apart from other places. I can 100% say if you're crazy like me, stop your search - you've found the place for your pup. All of the staff are amazing, but I would like to give a special shout-out to Becka and Thaloa who go above and beyond the call of duty and send me videos and VERY detailed report cards so I can continue the work at home. I can officially say my 7 month old pup is better behaved, knows more commands, and has better social skills than most dogs twice his age. I'm writing this review because finding a place to trust with your fur baby is scary, and you never know what you're going to get. But BFTD has done an amazing job with Cooper and I hope my experiences make you feel comfortable with them being a part of your fur baby's life too!

I'd advise against this organization. I attempted to work with them awhile back and was put off by…read morethe rude, arrogant owner of the place I also did further research on the owner and my gut instinct was right. My interaction with the owner after discussing my dog's needs was such a negative experience that I was surprised she was actually in this business. I guess being kind is not a requirement to "train" dogs.

It took me a while to write this because losing a pet truly feels like losing a family member. We…read morehad the privilege of working with Dr. Mary from Honored Hearts while our beloved cat, Mila, was battling cancer, respiratory distress, and diabetes. Mila was on morphine for pain and steroids to help her breathe, and throughout it all, Dr. Mary was there for us every step of the way. She checked in daily, came by frequently with medications, and always made time to see Mila in person. When it was time to say goodbye, I cannot stress enough how incredible Dr. Mary was -- not only with Mila but with our entire family. Her compassion, kindness, and gentle nature made an unbearable moment just a little more bearable. If you are caring for a sick pet, I cannot recommend Dr. Mary and Honored Hearts enough. She is a truly special person, and we are forever grateful for the care she provided to Mila and to us.

Dr Mary is an Angel. She is kind, compassionate and just gets it. I knew we were in good hands…read morefrom the first communication. She gets what a tough day it can be for people and does everything she can to help make it better. She texts you updates of her eta. She truly cares about you and your pet. So grateful I found her and would highly recommend her. Don't think twice about booking with her, you will thank yourself after for having someone make a tough day a little brighter.