Dr. Kristie is everything you could want in a vet. She is kind and compassionate and patient. I've…read morebeen bringing Kona here for six years, since she was a puppy. I'm so happy to have found a low stress facility that is flexible with procedures and processes to make things less stressful for your pet. They don't have a waiting room so you go right to the exam room. You can also wait in the car until the vet is ready if your pet is particularly anxious at the vet. Additionally their exam rooms are very comfortable with couches and dog beds rather than exam tables and hard chairs. We love the staff and the clinic!

I've been taking my cat, Mango, to this veterinary clinic for a few years now, and I am still very…read morepleased by the care. I was originally waitlisted, and I am so glad that I held out to give this place a try. Not only is the Heal team amazing, kind, and very knowledgeable, they also provide an environment that makes my cat feel comfortable. I love their aesthetic of having furniture that looks like home and getting on the floor to do the exams. I think that probably mean so much to my cat and the other animals to have them meet them down at where they are most comfortable. Thank you Heal for taking such good care of my loved one. I 100% recommend you!!!

our dog was spayed here and was not given enough anesthesia for surgery. When she returned and Dr,…read moreCampbell took her into the back room,she was terrified,growled and showed her her teeth. Dr.Cambell said she will not put up her that and immediately wanted to put her down. She was a pure breed puppy only six months old. She is now 15 and the best dog we have ever had. She takes dogs in back room for blood work and shots,totally unnecessary. stay away from this vet.

Pet Haven Animal Hospital met my needs when my cat needed care. Scheduling an appointment as a new…read morepatient was easy and flexible! They had a comfy waiting area with cute animal themed decor and coffee/water for pet parents. The receptionists were not overly welcoming, but it was a cold Massachusetts day so maybe I can understand!! I met Dr. Campbell and she was detailed and thorough in explanations and was very friendly as well. Hopefully my cat only needs to come in once a year but I think she will be in good hands!

I would give this clinic zero stars if it was possible. To…read morebegin with, I inherited a family of small mammals (8) that were going to be set loose to fend for themselves. These sweet animals are only treated by vets who treat "exotic animals," (i.e., not a cat or dog) and there aren't many of these vets. I needed to make an appointment for one of them to be seen. The immediate situation was not considered an emergency, but could turn fatal. Making an appointment for my pet was not an easy task. I was finally able to get an appointment yesterday, for today (approx 24 hours ago). As life goes, life happened. I was not going to be able to make the scheduled appointment, I found out 1.5 hrs before. I called to apologize and wanted to reschedule, my pet still REQUIRED care. I was informed that because I am a new client and need to "cancel" my appointment (I asked immediately to reschedule), that Dr. Binder has recently stopped allowing this. There is the 24 hour cancellation policy(yesterday, when they called me to make the appointment), also my appointment slot could not be "filled in time". Time for what? To recoup that lost 'new patient' fee? I asked if they would please double check with the doctor. I called back (1 hr later) to find out the answer. As the receptionist had explained earlier, the doctor said "no." I stated "this is important." The response given was "THERE ARE OTHER DOCTORS!" (rudely) It was difficult enough trying to find a vet that could treat exotic animals, let alone trying to schedule an appointment! It is obvious that they are NOT concerned with the welfare of every pet. "Compassionate care for your fur family" Straight from their webpage OBVIOUSLY that quote is questionable, if not just FALSE. Do not depend on them to do the right thing for your pet!

This place has really gone downhill and I'm no longer a customer. I've (almost) never been treated…read moreso rudely by a business where I was the customer. The staff has turned over several times since I started going there in ~2017 (never a good sign), and the current staff seems focused on reprimanding their customers. They seem nice, until you share a concern or complaint, then they turn hostile. And, to be honest, the lead vet is a bit scatterbrained, her communication all over the map, and I have difficulty getting clear on exactly what's going on with my cats and what the plan going forward will be. When people use 1000 words, I find it difficult to get the main point. The facility is old (an old house), with small rooms and no visible modern equipment. If you have a mobility disability, even a sprained ankle, don't even think of going here. To go into the front door, you must navigate about a dozen stairs going uphill. I think there's a ramp in the back but I've never seen anyone use it, and you'd have to first find a parking space in the back (only two) and then make special arrangements to enter thru the cramped back room. If I were disabled, I would not want to be singled out in this way. And now I can finally tell Sammy's story. My sweet 3-legged boy was a client here in his later years and eventually diagnosed with lymphoma. As his symptoms progressed, I brought him to this vet for a sonogram (performed by a visiting vet, as they don't have the equipment). When I brought him home, his (one) back leg was injured, perhaps sprained, and he was dragging it behind him, using his front paws to propel him forward (THIS IMAGE WILL HAUNT ME FOREVER). The worst part was the diagnosis - the vet told me he had to be euthanized THE NEXT DAY. Taking their advice, I brought him back the next day for this to be done, but wondered how it had gotten this far with nobody realizing it. When I called Dr. B. a few days later, I tried to tell her about his back leg. I suspected that someone had loaded him back into his top-loading cat carrier without taking care to let him put the back leg down solidly (as he always did, for stability) before they dropped him in. I'm sure this was unintentional, but I wanted to let them know for future 3-legged kitties that this is important. On the phone with Dr. B, she IMMEDIATELY BECAME HOSTILE and shut down my concern within 3 seconds, saying in an angry tone "Well, that wasn't our fault!" I was so devastated, I just stopped and did not share this suggestion (until now). But I have never forgiven her for failing to LISTEN. And that's the main problem with this practice. They don't listen.

Dr Jarbeau is great,so caring and wonderful with your pet.He does not order all unnecessary test…read moreunless they are needed.Prices are very reasonable there and their whole staff are very through and kind.Also Dr. Rosenblatt. is wonderful as well,she loves the animals and really cares about the owners life and health.She does not order test unless they are necessary.She is excellent in preventive care and vitamins.We have been there 15 years with Bambi,who is doing very well,strongly recommend both of them.David,manager,is the best.Dottie!charlie and Julie,Bambi Leighton with sincere gratitude.

Completely amazing staff. We'll never go anywhere else. We switched to Kindness two years ago after…read moresome bad experiences with large veterinary companies. They are compassionate, knowledgeable, and kind. A+!!!

I switched vets when my dogs symptoms continued to get worse and she was diagnosed with congestive…read moreheart failure. Very disappointed that NAH did not pick this up or encourage further tests to diagnose.

Nice people, but all about money. Excessive fees. A regular wellness exam, pushed two not…read morerequired vaccines with follow-up near $500.00. Can go to a clinic for vaccines for $40.00.

Says free because they dont charge for diagnosing but may have to pay for whatever your pet needs…read morecould be $40 or less or more.

This has been my 3rd attempt to get my dog scene on a Wednesday. Today I arrived at 12:29 ( an…read morehour and a half after they opened ) and the sign said that they were not seeing any more pets today.There were only 7 folks with their pets still to be seen. They advertise that they are open from 10-4. Perhaps for Wednesdays they need to state that they are only seeing 20 pets and then they are done. Very disheartening as I left work early to get there.

We brought our set-in-his-ways, 13-year-old cat to Dr. Singh, and could not be happier at the…read moreoutcome. Our kitty was diagnosed with hyper thyroid about two years ago, and has been the vet a LOT in that time. Like most cats, he doesn't like leaving the house, interacting with strangers and certainly kicks up a fuss when someone tries to take his blood or give him a shot. We also moved recently, so we tried out a different vet that didn't work out well at all, so we were as stressed out as the poor cat. Usually after a vet visit, he'll sulk, hide and hold a grudge for at least six hours, but after visiting Dr. Singh, he was totally chill. My husband went on the actual appointment, but he said that Dr. Singh was reassuring our cat that he is loved, and that his calm demeanor really seemed to soothe everyone. We're relieved that our favorite friend is in excellent hands now, and would recommend Akaal to any pet owner, but especially to those who have cats who are a bit difficult.

Dr. Singh has been my vet for my first and now second dog. When my first dog was on her last legs…read moreon 6/21/15, I called him and we made an app't for that afternoon, a Sunday! I came with two other friends and one friend's dog. We kept my dog's company while Dr. Singh put her down. I learned that animals know when they are going to die. I did what native Americans allegedly do; I breathed my dog's last breath.

We had to bring our 5-year-old, 15-lb Pomeranian to the clinic after he started gagging and…read morevomiting bile--possibly from eating something questionable around Central Square. From the moment we called ahead to say we were on our way, the staff were incredibly responsive and ready for us when we arrived. They quickly assessed the situation, diagnosed the issue, and carried out the necessary procedures. The clinic itself was very clean, welcoming, and well equipped. Dr. Estes explained everything clearly--what was happening, the prognosis, and what we should do next. The techs / nurses--Kim Nguyen, Kendra Baker, and Jennifer Ducharme--were also wonderful: professional, patient, and very caring. They were attentive throughout the entire process while our Pomeranian was undergoing sedation, and you could tell they genuinely cared. I'm sure they see situations like this every day, but they still treated our dog with the attention and care he needed. Small things like that matter. These are clearly very capable people who could work in many different fields--including human medicine--but they choose to care for pets, and it shows. I would absolutely recommend this clinic and would return again if needed. My one tip: call ahead so they can prepare for your arrival.

My daughter's 2 year old hamster was hobbling and could barely stand on her paw and we were…read moreextremely worried. She hadn't been eating, drinking, sleeping, peeing, or pooping. She needed immediate care, and many places were closed by that time. It was about 9pm, luckily VEG ER was open, we called and brought our hamster 15 minutes later. They immediately jumped into action checking her symptoms and seeing whatever they could do to help her. Eventually, we were told that she had Urinary Tract Infection, we were offered a few solutions, but one of the main veterinarians who was helping, gently told us the likely outcome. We were able to say goodbye to the hamster, and my daughter got to hold her up to almost the end. They led us into a room so that my daughter and I could discuss next steps, they gave us time and they were very understanding. When we received our pet in her urn, we also received a handwritten card with the signatures of all the VEG ER employees who were telling us that they were sorry for our loss. It was a very sentimental time, and we appreciate everything that VEG ER did for us. If anything every happens to your pet, I recommend VEG ER because of their kindness, also, they are open 24/7 so there is always someone there to help you and your beloved companion.

Above & Beyond surpassed our expectations. I recently had surgery and was unable to walk our two…read moreDogs. They were referred to me by Belmont Pet store. All the staff are warm and friendly. they came when they said they would, each walker was kind , warm and friendly. I had to add an extra day of walking on short notice and they accomadated me. In short they were great. Will use them exclusively going forward

We have now been using ABPS for 18 months, and we continue to be very impressed with their service…read more Krystal has been exceptional. Our dog loves the team, the structure in her day, and the exercise. Our dog recognizes the sound of her specific car door she loves her so much! ABPS is one of the best things that happened to us since moving to the area.

An excellent veterinary practice, I have four dogs two of which have anxiety that receive care…read morehere. METROVET has been very compassionate and patient with my two older chihuahua girls who have anxiety when it comes to seeing the vet. I would definitely recommend bringing your fur babies here! 10/10

The staff at this animal clinic were great with caring for my chihuahuas. Didn't like that I had to…read moreprepay for a visit I had to reschedule due to the orange line delays. Now my pet insurance will not reimburse me for the visit.