I highly recommend VEG for anyone who is looking for an ER for their pet. Rylee, our family cat, had been a newly diabetic cat who was given Bexcacat to treat her diabetes. Unfortunately, the drug cause increase the risk of diabetic ketoacidosis (DKA) which is what she was hospitalized for. We had previously been here (6 weeks prior) for a visit due to straining causing blood in her urine and had appreciated how quick and attentive Dr. Donner was. At this time, we did not know she was diabetic but learned quickly she was dealing with a UTI. Fast forward 6 weeks, Rylee had started her medication from her vet and was doing poorly. We initially took her to an urgent care since it was a Sunday and we did not realize how severe it was. They let us know her ketones were really high and we needed to get her to a place that can monitor her 24/7, I immediately chose VEG. Rylee was taken care by a wonderful team (thank you Dr Donner, Dr To, and all the vet techs) but unfortunately things were not looking great. It was also hard seeing her get her blood drawn every 2 hours, having IV's on 3 out of her 4 legs, and we could tell she was exhausted. She went from being 10 pounds early this year to passing at under 8 pounds. She lost over 2 lbs in less than 2 months. We decided as a family to let go to rest forever 5 days later. On her last day, we were able to spend the entire time with her in a room (and the night prior), and even got to take her home for a few hours before we watched our last sunset together as a family. I will never forget how well VEG treated us and Rylee during this time. We ended up bringing her back to VEG where she spent her final moments with us and Dr Donner. It is never easy losing your first pet, but I am grateful to have had the team at VEG by Rylee's side. I encourage everyone to have an emergency vet chosen, and I am glad this was ours. read more

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Took my fur baby here on a weekday morning because he was yelping in pain every time he turned. It was nice that I was able to stay with my dog in the comfortable waiting room while they did initial assessments. The only time they took him away was to xray him. Otherwise, the assessment, the blood draw, the sedative were all done with me on the waiting room couch. I was there for about 4 hours since they had to wait for the xray room to be available and sanitized (an infectious dog was currently being seen in there), and for the sedative to kick in. However, the staff kept on checking in on us and updating me. They explained everything in detail, and answered all of my questions. There's even cookies, water, and coffee available while you wait. The only concern for some might be that the patient tables are placed around the big center room and they are all open for everyone to see. VEG is open 24/7 so that's another plus! read more

Veterinary Emergency Group - Waiting room - Emergency Pet Hospital Near Me - San Ramon, California

It's never a great moment when you have to take your pet to an emergency vet, but if you ever do, THIS IS THE PLACE TO DO IT! The entire staff and experience exceeded my expectations. Each person we interacted with was calm under pressure, seemed warm and thoughtful, and made my cat, Toast, feel very well taken care of. Our vet, Alex, had incredible bedside manner (think Ted from Schitt's Creek!) and really took the time to make sure Toast was okay. He also explained each part of our bill to us and helped us determine the best treatment plan for her. I would trust him with Toast's care anytime! Thank you to the entire team here for everything you did to make a stressful situation so so so much better. read more

Took my dog in for a ripped dew claw nail which was barely hanging on and they quickly removed it and Remi was finally out of pain.. Initially I got a huge bill but after speaking with Jason , the medical director expressing my concerns about the bill and not being aware that their facility is really for emergency care. He said most vets would have done it for free for their clients so He kindly refunded the bill and even expressed gratitude for me taking the time to chat with him and share my.experience. He truly not only cares about all the pets but also pet owners , which is amazing! it's great to know that there are people out there who care . VEG is lucky to have such a genuine caring medical director!! read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

We found out we had to put our beloved German Shepherd yesterday. The check-in was super efficient and the vet saw us in the lobby in less than 2 min. She brought an ultrasound machine and was able to accurately determine what was going on. She gave us the unfortunate news. The whole staff very compassionate. Thank you very much. read more

Veterinary Emergency Group - Moses aka "Big Pup" - Emergency Pet Hospital Near Me - San Ramon, California

My dog became very sick and was taken to Veterinary Emergency Group (VEG) in San Jose. The very same day the SJ VEG wanted me to transfer my dog to the VEG in San Ramon claiming they had the right specialist for what was wrong with my dog. I noticed right away that the San Ramon was a better VEG. However, their way of treating my dog is by the symptoms rather than finding the root cause of illness. After 8 days hospitalized, my dog was deathly ill. Her red blood cell count was declining again. I asked them to do another blood transfusion to get the cell count back up but they refused. After spending nearly $30,000 between both facilities, my dog died at home 1.5 days after bringing her home, never giving me the opportunity to brining her to another specialist. The majority of the Vet Techs and similar workers were workaholics. they were truly dedicated. The VeterinarIans mostly sat at their desks, reading the Vet Tech reports and then writing their own reports based also on testing, such as blood and scans. I never once saw a veterinarian actually approach a crated pet to treat them, not even once. And I spent 8-10 hrs a day there for 8 days. if your dog has a physical injury, I see VEG as a 5star place for your pet. I watched a surgeon remove the leg from a dog with great professionalism and procedures. But it is not right to just treat the symptoms of a dog whose illness is not from a physical injury without finding the root cause. Neatly $30,000 got me 1.5 days at home with her. But I also must say that veterinary practices are turning to an open environment, and so had VEG. What this means is a pet owner can go back and stay with their pet in the triage area. That is an absolute wonderful thing for both the owner and the pet. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

Compassionate, thoughtful, caring, and smart. In an emergency situation with your beloved pet there is no other better place to go. We have taken our pitbull here many times and feel so confident they are doing the best they can everytime. The staff really seem to like their jobs.....the energy, the environment, it just radiates positivity, hard work and care. We have been very grateful for this place! Thank you VEG! read more

We had to rush my girl for an emergency c-section and the staffs went above and beyond to save mommy and puppies. I can't thank them enough for their tremendous effort and support throughout the process. They are amazing!!!! read more

We took our cat here for a small emergency at 12:30 AM and were immediately welcomed even though it was pretty busy. We drove 35 minutes (one of the further emergency vets from us) because of the great reviews and SO glad we did. The entire staff is extremely welcoming, kind, and helpful. Our vet was AMAZING, I believe her name is Dr. Caitlyn. She explained everything clearly and eased our worries instantly. The facility is very bright and clean. Personally, we liked how everything was out in the open during triaging (however it did look like there are private rooms when needed). We are so thankful to have found this place! read more

Excellent care and reasonable cost (as far as these things go). I've taken my dogs there, and now my turtle is getting the white glove treatment as it's being nursed back to health from an infection. read more

Veterinary Emergency Group - Not so easy to give a turtle an injection - Emergency Pet Hospital Near Me - San Ramon, California

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Veterinary Emergency Group is a god send. With most of the Veterinarians in my area booked three weeks out for an appointment and not open on the weekends, it's heartbreaking when your pet is injured or sick. Many advertise Urgent Care or Animal Hospital but don't provide that service. As you can see on my profile pics I have always had dogs and on rare occasions that there is an unplanned accident and you need a Vet right away. VEG opened a couple years ago and this was my first time in. My doggo woke up with a swollen eye and probably injured himself running through the bushes in the yard. As a pet parent it's your responsibility to help them. VEG is open 24/7 with a army of friendly caring veterinarians and vet techs. They were busy at 7:30 am on Saturday performing everything from a surgery on a cat to checking out my dogs eye. There were people and their pets from 40 miles away. The facility is high tech and the waiting room has coffee drinks and a TV that plays a Trivia game loop. Yes, services are pricey but if your going there you just want immediate care. The Vet checked out my dog's eye cleaned it and gave me some medication. Happy to say he's already better. Highly recommend VEG for any Urgent Care for your pet. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

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We took our son's dog in yesterday morning and the staff was so attentive and caring for both us and the dog. They assessed what needed to be done and communicated with our son and his wife and took fantastic care of our dog. We would highly recommend this group for taking excellent care of your pet. You provided fantastic care for all of us. read more

Always have an amazing experience here. Fast, caring and don't try to oversell services and testing.

My 17 year old dog was having some nerve and stomach issues unexpected in the middle of the night. The emergency vet near me wasn't able to take in my dog and recommended here. Called and they told me to bring him in. They were so wonderful and the location was very clean. Saw how the staff not only treated us very well but were so amazing with all the other pets and humans there. Tons of compassion and very helpful. We left with my dog seeming better and even had them call with followups. Will definitely use them if we ever have any emergencies. read more

I do not recommend this VEG location. I brought my dog in for what I feared was bloat. VEG diagnosed him with bloat, a large blood clot, pancreatitis, low platelets -- the list kept growing. (The low platelets turned out to be caused by their techs cutting his nose with a tube, which led to heavy bleeding. )They continued to charge me for an overnight stay, blood work, and additional testing. I eventually made the difficult decision to take my dog home, despite the vets insisting he was "very sick and dying." Oddly enough, he seemed to improve at home. Two days later, I returned for a follow-up blood test. I also got a second opinion from another vet who believed my dog would be okay. They recommended doing bloodwork at VEG for quicker results. The VEG vet said everything came back healthy. It became clear to me that VEG was pushing unnecessary treatments and hospitalization. They wanted to keep my dog until surgery to transfer him to a specialist. Looking back, it feels like they were more focused on running up the bill than truly helping. Had I followed their guidance, I could've easily spent tens of thousands of dollars -- and my dog may have suffered from the overmedication he didn't even need. Thankfully, he's doing well now and is expected to live a long, healthy life. I urge others to get a second opinion before committing to any major treatment plans here. In my experience, VEG over-diagnosed and over treated. I do not trust their judgment, and I would not return. read more

Caring, compassionate staff during one of the hardest days of my life. Thank you Dr. Galusha and Mia at VEG, San Ramon, CA. I recently brought my feather baby girl (a parrot) to VEG in San Ramon. Parrots are incredibly delicate and exotic animals, so it's very important to me that she's seen by a trained avian veterinarian--not just a general vet. Birds are very different from dogs or cats, and not all vets are trained to care for them properly. If your parrot is sick or needs a check-up, an avian vet is the safest and most knowledgeable choice. It can mean the difference between catching something early or missing it entirely. She normally sees her primary avian vet, but they were closed when I noticed something was wrong. Her droppings were dark, and I feared internal bleeding or infection, so I rushed her to VEG. Dr. Galusha is one of the few avian vets at VEG, and I am beyond grateful that she was the one caring for my baby that day. She was professional, friendly, knowledgeable, and truly compassionate. She focused on helping my brave, fragile parrot feel better before jumping into diagnostics. My baby had fought PDD (Proventricular Dilatation Disease) bravely a few years ago--a serious and often fatal neurological disease that affects parrots' digestive and nervous systems. It has no cure, but she lived courageously with it. Dr. Galusha took that history into account and gave her the thoughtful, specialized care she needed. Even though it was a very busy Sunday, she checked on my parrot often, communicated with me throughout the day, and made sure I felt informed and supported. Most importantly, she treated my baby with the dignity of a human patient, not "just an animal." That meant everything to me. Toward the end of the day, Heaven decided it didn't want my baby to suffer any longer, and she passed peacefully. My baby and I both know that Dr. Galusha did everything she could, and we will never forget her care and effort. I also want to thank vet nurse Mia. I asked if she could trim some feathers for me to keep as a memorial. She did it so thoughtfully--placing the baby feathers in tiny glass bottles and the long feathers in a sealed bag. She even went the extra mile and gave me a little footprint in black ink on white paper. That gesture touched me deeply and meant more than words can express. Heartfelt thank you to Dr. Galusha and Mia for your compassion, professionalism, and kindness. My brave feather baby now rests in peace, flies freely in Heaven, and is no longer in pain. I will forever be grateful for the care and love you gave her in her final hours. read more

Veterinary Emergency Group (VEG) was our third emergency room stop this last Sunday following my 10yr old corgi suddenly falling ill, showing signs of extremely pale gums and shaking. Earlier x-rays and blood work from another ER vet suggested the possibility of a mass on her liver, which had likely ruptured and caused internal bleeding. The previous vet advised that the mass was likely cancerous and recommended euthanasia, as they believed she was suffering. To determine the extent of the bleeding and assess whether the mass had spread, an ultrasound was needed, which was unavailable on a weekend. Calling in an emergency radiologist was not possible. I called four hospitals before being referred to VEG, who had a radiologist available on a Sunday. We decided to rush Gracie in to get an ultrasound to better understand what we were dealing with. VEG was aware of her critical condition and checked us in online while we were on the way. As soon as we arrived, we were taken back for the ultrasound. Dr. Eryn Del Monte performed the ultrasound and allowed me to assist in holding Gracie to help keep her comfort during the imaging. Dr. Del Monte concluded that the mass was localized to one lobe of the liver and showed no signs of metastasis. She was optimistic that the mass appeared to be operable. The first good news we got all weekend. After the ultrasound, Dr. Melissa Ogg ordered chest x-rays to check for any evidence of the mass spreading to the lungs. The results came back clear, which gave us hope that surgery was a viable option. Dr. Ogg then referred us to IronHorse Vetcare for emergency surgery. She sent us home with Yunnan Baiyao, an herbal supplement, that quite honestly brought my dog back to life. Her gums regained some color and she was able to stabilize the internal bleeding she had been experiencing. Long story short, VEG is a huge reason that we still have Gracie today. She's recovering well after her lobectomy, and I'm so happy to report that the biopsy came back benign. Dr. Ogg and Dr. Del Monte gave us the hope and strength we needed to fight for our girl, where other vets had given up on her. I will forever be grateful for their efforts and clear dedication to their profession. They continued to check in for daily updates on Gracie's recovery and were her biggest cheerleaders along the way. 5 stars is not a high enough rating to describe my experience at VEG. In any future emergency, this will be the first place I turn to. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

VEG is a wonderful veterinary hospital and I would highly recommend it. They are fast, thorough, the facility is very nice, they have state of the art equipment, staff is kind and does not make you feel rushed. Prices are reasonable for an ER. I brought my dog in because her health was unexpectedly declining, she was very lethargic that day and her regular vet could not see her for a week. I called and they said I could bring her in, they text me a simple form to fill out so they had her information when I arrived. I was expecting to wait hours since it's an ER, but I was seen right away. A nurse took her vitals and weighed her. They apologized for being busy and had us take a seat. My dog is reactive to other dogs, so they moved us to a very nice, private room. Within 5 minutes Dr. Perkins came in, took her history and began an exam. She recommended an ultrasound, came right back with the machine and started. She then had a cardiologist come in for a second opinion. She recommended an x-ray, text me a quote, I signed and they came in a few minutes later to take her. She came back shortly, the Dr came in a few minutes later to discuss results. She said they sent the x-rays to an independent radiology group for a second opinion and would have results within an hour. Unfortunately we did not have good news - aggressive cancer - but Dr. Perkins spent time explaining everything, showing me the x-rays, discussing all options and outcomes and answering all questions. She did not recommend treatment and said we should go home and make her last days special. I was crying and they said someone would come in to take care of payment so I didn't have to go out into the lobby. Someone came in to show me the bill, took my credit card and came back. I was told I could take all the time I needed, but we were ready to leave and they let us out through a side door. I was emailed my receipt as well as a detailed report and copies of x-rays, also sent to my vet. The base cost for the ER visit was $225, which was not unreasonable. Her many tests were an additional $765. We spent 24 hours with her and unfortunately she started taking a turn for the worse and did not want her to suffer. So we called Saturday evening and they said we could bring her in. As soon as we arrived they greeted us and took us back to a private room. She had to be euthanized, and although it was extremely hard for us, they made it very peaceful. They let us have all the time we needed with her, they were very gentle and kind. We made all the arrangements and payment without having to leave the private room. We chose to have her cremated and put in a beautiful box with her name on it. It also came with a clay paw print. They called me a week later to pick up her ashes and paw print. The cost for the appointment and cremation was $800, which was reasonable. VEG made a very difficult situation as easy as possible and we are thankful for them, especially since our regular vet did not figure out she had cancer. It could have been a much worse experience without VEG. read more

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Friday night and we notice an abscess on our cat in a not so awesome place. Our normal vet could not see us, so they recommended VEG. Called gave the info, said bring her on in. Pre-warned that there were critical cases ahead of us, so there may be a wait, but an abscess does get high priority. Very welcoming staff, put us in a quiet waiting room. Doc came in within the stated 5-10 minutes. Said she would be back as soon as she could. We were in/out within 75 minutes. Do not remember a time at our regular vet we were taken care of that quickly, even with an appointment. Great place if you have an emergency/urgent need. read more

It is such an awful experience to have a sick dog. We were referred here by our regular vet, and were very impressed by the care and attention we received right when we walked in the door. They communicate directly with you as things are happening. You don't wait in some awful room and wonder what's happening. I like the big open room - I felt l like I was participating in the care of Cassidy and we were allowed to stay with her - which means a lot. The staff is knowledgeable, efficient, and compassionate. Dr. Ogg is especially wonderful. Unfortunately, our dogs disease ran it's course and we had to return there last night to put her down, but the staff at VEG were wonderful to us in that terrible moment. I hope you do not need an emergency vet, but if you do, this is the place to go. read more

I'll get to the point: if you want a quick walk in, great service, experienced vets and technicians and a clean facility, this is the place. The facility is in a plaza but it is definitely big enough to see many animals. There are many beds available as well as a big waiting room. They offer coffee, snacks and water (for humans) and have doggie treats available! There's even a TV that plays trivia and some small tablets on the walls for the kids to play on. There were multiple clean bathrooms as well. I first visited here back in 2022 for an emergency for my elderly rabbit as they were the only 24/7 emergency hospital that took in rabbits! I've called at least 10 other places that didn't take rabbits despite their website saying overwise so VEG San Ramon has my gratitude. Our rabbit was seen and diagnosed right away and we were able to get the necessary treatment within less than an hour which is needed when treating small and sensitive animals like bunnies. I had never forgotten their quick service and kindness since! We ended up visiting again because our puppy was experiencing an allergic reaction after a small hike - likely a bug bite or sting on his snout. Worried that it might clog his airways later on, we made a dash to the VEG without hesitation. I was able to call them requesting a walk-in, they just asked me for "Reasons for visit" and texted me a short survey to check in. I filled it in on the drive over and was seen right away after walking in even though there were other patients in line. We were put into a waiting room and the vet saw him right away. The vet who saw Bear was so kind and energetic. She diagnosed him and ordered him shots. Our dog is a yelper and skittish with shots but the technicians were troopers (we were asked to bear hug and scratch him so it was a group effort) and were still able to give him his injections! Everything worked as expected and our pup's swelling improved within 20 minutes! Had a very happy puppy on the way home. They are not cheap by any means but if you want to give your pet a good experience and want them to be seen by people who care, that is something to take into consideration. Seeing how my pets had a good experience, I was always happy to pay the bill. Thank you so much for seeing my babies and taking good care of them! read more

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If I could give zero stars, I would. I brought my severely injured cat to this vet, expecting urgent and competent care. Instead, they failed to properly evaluate the severity of the wounds, skipped necessary steps, and dismissed my concerns. Instead of prioritizing my pet's health, they seemed rushed and indifferent, offering minimal treatment that did nothing to address the real issue. Because of their negligence, my cat suffered far more than necessary. I had to seek care elsewhere, where it became clear just how inadequate their assessment was. A vet's job is to provide thorough and compassionate care, and this place did the exact opposite. I would never trust them with any animal again. Avoid this place at all costs if you actually care about your pet. These are images are before and after taking him to this place his leg wound is now worse!! read more

Veterinary Emergency Group - This is after their care, which did nothing but worsen the wound! Horrible Experience - Negligent and Unprofessional - Emergency Pet Hospital Near Me - San Ramon, California

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Dear VEG Team, I just wanted to take a moment to express my deepest gratitude for everything you did for our rescue boy, now named Smudge. I found him stranded on the freeway, having laid there for two days, and I truly feared he wouldn't make it. Thanks to your incredible care, compassion, and expertise, he received the amputation he needed and was also neutered--both procedures that have truly changed his life. Smudge is thriving and continues to await his forever family, and none of this would have been possible without your dedicated doctors and staff. Your team worked within our budget and treated him with such kindness and professionalism, showing that animals are truly your first priority. Because of your exceptional care, I confidently recommend VEG to everyone I know. You are an amazing group, and I am so grateful for everything you've done to give Smudge a second chance at a happy life. Thank you from the bottom of my heart. Lisa Lacy Scruffy To Fluffy Cat Rescue read more

Super caring staff and what an amazing concept to have an open space for you to stay with your pet the whole time. Dr Melissa Ogg was amazing. She explained everything, gave me all the options and was compassionate. I hope I'll never need them again, but if I need an emergency vet, they will be my first choice! read more

This vet misdiagnosed my dog which resulted in her painful death the very next morning. I have since researched and spoken with other vets who have told me that her symptoms necessitated further tests, which she didn't receive. We were told that she would be fine and that they were "almost 100%" sure of it. She as diagnosed with THC ingestion when in fact she was in distress from heart failure. Now, my soul mate is dead and she didn't get any help at all, or any chance to live longer, and we, her family, didn't even get to say goodbye. This vet stole all that from us. Our lives are shattered and our hearts are broken. I would give 5 million negative stars and a lot worse than that if I could. read more

I would like to start off thanking Dr. To for her compassion and understanding for initially accepting to treat my daughter's fur baby Bella Allen. Bella had developed Pyometra and was on the verge of losing her life. We can't thank Dr.To enough for agreeing to treat our fur baby and Dr. Alex Gascoune who performed the lifesaving surgery, the Nurses, Heather & Grace, along with the Receptionist Liz Blaire for their warmth and care of Bella. The whole team who treated and interacted with my daughter Dezerie and her baby Bella were top Notch Professional's; my daughter and I are thankful that our Father God in Jesus name placed these wonderful people in our lives at the right time to bless Bella with a lifesaving surgery that will allow us more time to Love her. Both my daughter and I would highly recommend Veterinary Emergency Group in San Ramon for care of your beloved fur baby. read more

My Chihuahua recently couldn't eat or drink, so I took her to VEG San Ramon for a check-up. I waited in the lounge for about 40 minutes before finally seeing the vet. The veterinarian suspected that she might have a neurological issue preventing her from eating. I asked if it could possibly be related to her teeth, but he said no, that wasn't the case. The response already made me feel doubtful about their practice because as the primary reason for not eating, a basic common sense may be due to teeth issue. After that, the vet took my Chihuahua for bloodwork and tried to feed her some boiled chicken, but she still refused to eat. The bloodwork came back completely normal. Vet then prescribed Entyce (an appetite stimulant) and sent us home, telling us to observe her for a few days. The total bill was almost $1000, which only included blood works and couple doses of Entyce, not a small amount. Over the next few days, I did notice that Entyce helped a little with her appetite, but it was just a temporary fix. The real root cause was never addressed, and I felt like the money I spent there was wasted. If it wasn't for my pet insurance covering part of the bill, I honestly wouldn't know how to deal with it. Eventually, I took her to my regular vet, who discovered the real issue her teeth. She ended up having 16 teeth extracted, and now she has completely recovered and is eating and drinking normally again. I strongly do not recommend bringing your pet to VEG San Ramon. From my experience, it feels like they hire fresh graduates with limited experience, which increases the risk of misdiagnosis. The only positive thing I can say is that they do allow you to stay with your pet during the visit, so the owner doesn't feel stressful. Ultimately, this place needs to hire veterinarian with relevant experience to prevent misdiagnosing patients. read more

Had to bring my 12 year old chocolate lab because she was having a seizure. By the time we arrived, they were already waiting for us. The immediately attended to out dog Susan and kept us informed about her condition. I can't say enough about their amazing service they provided for our dog. We are grateful to have such an amazing team in our community. Thank you. Eddie read more

Veterinary Emergency Group - Our dog Susan - Emergency Pet Hospital Near Me - San Ramon, California

I WANT TO START BY SAYING THANK YOU DR. NINA! Thank you for saving marshmallows life! My cat had dental surgery, and a tooth extraction. Everything was fine before the surgery. Four days later, he stopped eating and drinking and then I took him here to see what's going on! Turns out he became anemic and needed intensive care! I hospitalized him and left him with a great group of people that truly care about animals! Very clean place and professional! I was able to be with him in every step! They constantly reassured me that he is going to be OK! They were also realistic about the different outcomes that might come into play! Yes, it is a very expensive place but you for sure get what you pay for! I swear if I had more money, this would be the only place I would bring my cat to be seen at! read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

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My dog was attacked by two shepherds the other day. I brought Kilo, and Dr. Casa and her team were prompt and took excellent care of him! He's recovering and getting better each day! Grateful for this place and their team! I highly recommend VEG!! read more

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This is hands down , the best medical care I have ever received . There is absolutely nothing more I could of asked for . This was excellent service from beginning to the end. They really made going to the ER The best situation you could ask for . They even brought blankets , cookies, water . Really nice To offer theses extra things. They did an amazing job with the surgery I was blown away by the level of care and expertise that this clinic has and I just want to thank everyone All the veterinary technicians,staff, nurses , everyone was very awesome here ! Especially Dr Michael and Molly and the directory. Thank you all so much for every thing. read more

The people here are dedicated to giving your pets the best care possible. Visited another location that wasn't too helpful for our bunny that has e. Cuniculi, We came here, as they previously helped out other rabbits and they did not disappoint. They gave us the meds we needed, checked out his vitals and even shaved some of his hair, and cleaned up some areas he was having trouble grooming while sick. They empathize, and make effort to help you and you pets. Really enjoy the people here and what they do for animals. Thank you everyone you are rockstars read more

Obviously, no one ever wants to be in a position where they have to take their beloved pet to the ER, but if you ever find yourself in such a situation, there is no better place I could ever recommend. This is, hands down, the best medical care I have ever received. There is absolutely nothing more I could have asked for. Last week, I brought my Muffin (my sassy rescue kitty who's been with me for almost the entirety of my medical career) here after she got into a scuffle with our dog. My friend had placed a VEG magnet on my refrigerator door a few months prior, with rave reviews about how quickly they were able to take care of her very curious bee-eating dog, saying "I hope you never have to use this, but if you need to, I'd recommend this place." I called them in a panic and got there ~20 min later. They'd already sent me a link to check in but I didn't notice it due to said panic. They took us to the back right away and did a quick assessment + started her on oxygen to stabilize her. Muffin sustained bilateral pneumothorax and was eventually intubated + underwent 2 repairs. She went into cardiac arrest when they tried to see if she could breathe again on her own. They were able to bring her back and managed to extubate her + remove her chest tube and wean her off her pain medications to oral meds and she was able to be discharged to come home with me -- all this in less than the span of the most heart-wrenching 48 hours of my life I've had in a very long time. Every step of the way, they explained their assessments with me, what they were planning to do, what they expected to happen + what might happen instead (e.g. not-so-ideal vs worst case scenarios), and answered any and every question I had. I got to be next to her for almost the entire time (minus the surgery and CPR portion, very understandable). They also gave me the time and insight I needed to make incredibly difficult decisions. For some time, they were worried about pulmonary lacerations, which would've required a specialty surgeon, so they called multiple hospitals everywhere in case she'd need a transfer, but they were thankfully able to stabilize her and she was able to recover right where she was at VEG. They set up a private room for us to stay in so we'd have a place to nap while we were there and got me tea, cookies, coffee, blankets, and even found a phone charger for me to borrow since I'd left home in such a rush. (Thank you, Petra + Rachael!) They checked in with Muffin often and also with me to make sure I'd eaten/was taken care of as well. All the vets, nurses, vet techs, and staff were absolutely phenomenal but I wanted to specifically mention Dr. Dewlaney for her surgical expertise and compassion, Dr. Fabelo for talking me through what to expect and dealing with what a wreck I was, and Dr. Reinhart for the smooth transition/handoff and calling so many places for us, just in case Muffin might end up needing it. Also many thanks to Sheila for checking on Muffin and sending me photo/text updates when I finally convinced myself to go home/stop living at VEG. (I'm really sorry that I wasn't able to get everyone's names, but please know I really appreciate you all!) I hope in my heart of hearts that none of my pets will ever need emergency services again, but there is no better place to receive care and words cannot describe the amount of comfort I felt just knowing that Muffin was in the hands of the best of the best. I can never thank you all enough! read more

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I brought my baby girl Luna in on a whim after calling. She's been experiencing constipation. I saw Dr. Melissa Ogg and she was awesome. Very kind and gentle with Luna. The estimate for the procedure was out of my budget but she still provided help so my baby could at least be more comfortable until I'm able to afford the procedure she needs. Thank you Dr. Melissa Ogg and the 2 nurses that helped take care of my baby. Everyone I spoke to, from the phone to in person, has been so nice, kind and empathic. Thank you guys for easing my anxiety and making this visit one to remember (in a good way of course). read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

VEG is the only vet ER we will take our furry family members to in an emergency. A year ago we lost our most loved family member, our cat Obi. After 16 beautiful years together, Obi's health started to fade and we took him here to try to save his life. The staff here were not only warm and understanding but they did everything they could to prolong his life and give us every option to make Obi comfortable until the very end. I wanted to specifically thank Dr. Perkins, Dr. Powell and Dr. Alex for their time, attention and genuine care. I mean, they REALLY love and care about your furry family and about you! You can't find a better vet ER than VEG. We won't go anywhere else for our furry family. read more

Veterinary Emergency Group - Obi - Emergency Pet Hospital Near Me - San Ramon, California

I wanted to write a review for the service we received tonight from Dr Alex G, and Katie. Our dog Luffy has glaucoma and his left eye and he has had a flareup over the past three days resulting in high eye pressure. He's been wincing in pain and very lethargic tonight we came in at 10 PM and were seen very quickly where the providers took the time to calm our dog down, even though he's very stressed and will rumble when he's meeting new people. On top of that, they confirmed the reason why he's wincing and having the flareup was due to a small ulcer on his left eye. We sadly were giving him the wrong medication which they quickly corrected and provide provided us with new medication. We live in Martinez and drive out of our way to come to this location due to the great experiences we've had here as opposed to the Pleasant Hill location. We thank you, Dr. Alex and Katie for taking care of our boy tonight. read more

I do not recommend this veterinary group. They now have turned into money scammers. I had a doctor tonight not give me a heads up about an extra sedative that she added that was different from the original quote. I only saw them give him one shot so not sure when the second one was administered. It would have been easy for her to say this is what we suggest that is different from the quote. After all I was right there during the procedure. When I saw the bill at the end I asked why she added more money and an additional sedative during a simple procedure. She stated that "most people don't care if an extra couple of hundred dollars are added to their bill when their quote is already more than $1000." I couldn't believe my ears. After going back and forth with her on this she said that she would minus the charge but had a severe attitude about it. Another problem that I had with this location is one of the nurses that assisted whom was extremely uncomfortable with my dog. She shouldn't be an ER vet nurse if she doesn't like pit bulls. The other nurse was just fine with my dog and so was the doctor. I use to like them but now they have changed for the worse. read more

SO happy we got referred to VEG. Sadly, our dog got attacked by coyotes and we had to find care to stitch her up and guide us through recovery. They took us in the same day. I swear as soon as you walk in, it feels like one big happy/helpful family. The space itself is open concept, with a waiting room that has a very relaxing tone for those who are stressed (VERY calming for the animals). Our dog is very selective with who she lets around and who can pet her. The staff did such a great job at making her comfortable and letting her know she's in good hands. Every single person who interacted with us helped us in so many ways. We were able to pick up our dog after a quick surgery, and couldn't be happier with the service here. Very much worth the hour long drive! Thanks Dr. and team! You are all AMAZING. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

VEG you deserve nothing less than 5 stars all around. From every single employee, Doctor, technician checking in to checking out, my husband and I are impressed. Thank you for getting my Senior Dog the quick help she needed and placing her in the Oxygen Chamber. Thank you for also the kindness towards even me on a personal level. I sincerely appreciate every little bit of today for the rest of my life! Princess is resting well at home, she ate her food right when she got home and drank a lot of water. I highly recommend everyone coming to VEG for any emergency needs for your pet as you can stay with your pet at all times or just trust them to do everything to save your "family" member. read more

Veterinary Emergency Group - Comfortably sleeping when I came back to her - Emergency Pet Hospital Near Me - San Ramon, California

I brought my guinea pig Michael in to be seen today for hay poke in one of his eyes. It was my first time going to an emergency vet and I was so pleased with the care that he received. It's already difficult to find a vet that treats guinea pigs, much less an emergency one that's open 24/7 and has good care. I was able to call ahead and get ahold of a doctor to confirm that he should be seen (the whole phone call only lasted a minute!) before making the 1hr drive. The facility is clean, well staffed, and the doctors/techs that helped us were friendly and professional. If we ever have an emergency again this is where we will be going. read more

Veterinary Emergency Group - My guinea pig Michael waiting to be seen - Emergency Pet Hospital Near Me - San Ramon, California