I can't say enough good things about this vet. They are super responsive, and show an immense…read moreamount of care for your pets. Dr. Fermoso has been especially excellent in the handling of our senior pup who just recently passed away. We will certainly return to this office if we decide to adopt another pet in the future.

My dog had his annual checkup this morning, and we were assigned Dr. Jennise Fermoso. Dr. Fermoso…read moreentered the exam room and asked me how I was doing. When I asked her back, she sighed, stated it's been a rough week, and shared that her kid has been sick and subsequently got her sick. I asked her if she was currently actively sick, and she responded, "Yeah, but it's just a little cold." Her demeanor was lighthearted, and she chuckled at points while sharing this information. Surprised, I asked her if she had a higher quality mask she could wear, as she was wearing a loose surgical mask and we were in a small, enclosed space. She eventually, briefly, wore an N95 when circling back. Thinking of other clients and patients who would unknowingly come into contact with her while she is very likely still contagious, I recommended that she continue wearing the higher quality mask. She responded with, "O.K., thank you." in a flippant and condescending tone on her way out of the exam room. I touched base with the front desk staff and asked if it was possible to add a note to my file that my dog never be seen by Dr. Fermoso again. The staff member said yes, absolutely, and apologized, the latter to which I replied that it wasn't the staff member who did anything wrong. The staff member was kind and helpful, updated my dog's file, and wished me a better day ahead. We take our pets to Pets First to be seen by those who take science and patient care seriously. The dissonance of being infected through close contact, acknowledging the hardship it has created, and then heading into work to cavalierly perpetuate the same cycle by potentially infecting others is not behavior patients and clients should be forced to deal with when seeing a medical professional. Dr. Fermoso is not a veterinarian I would recommend to anyone hoping for quality care for their pets, and her actions imply a wider culture of acceptance within the clinic that cause me to question the integrity and trustworthiness of Pets First overall.

It's taken me a little over a month to write this review. I brought my 15 yr old cat in for care in…read moreJuly. His mother had passed away 3 months prior, and his eating had markedly diminished. Dr. Ojala was his treating veterinarian and, frankly, was as informative AND compassionate as they come. In addition to his grief, Milo had a host of medical issues. This determination necessitated tests and bloodwork, but no exams, labs, or workups that would have been unexpected for an elderly cat who was slowly deteriorating. I was given a number of options and never felt pressured into making any treatment decisions that weren't in the best interest of my cat. Additionally, after Milo's cat scan, Dr. Mistar immediately followed up with my cat's results, when Dr. Ojala was out of town. She sent very detailed emails, clearly written, explaining my cat's diagnoses and his treatment options. She also made herself available to answer any of my questions and to discuss options. I recognized, even at the time, that she did not have to do that. I really appreciated the time she spent communicating with me, recognizing the news she was sharing was grim. I ultimately decided, several weeks later, that it was in my Milo's best interest to let him go. South Loop coordinated my cat's transition. Dr. Ojala was with my son and me, as we said goodbye to our dear Milo. I can't say enough how much I appreciated the South Loop team. About 2 weeks ago, I received a personal, handwritten note from Dr. Ojala sending me her condolences about Milo. It was kind, beautiful, and unexpected. I am saving that card with my cat's keepsakes. If I'm at a point when I can take another cat into my home, his veterinarian care WILL happen at South Loop Animal Hospital.

I recently adopted a puppy to assist as my husband's service dog and Walked in to visit this clinic…read more to see what services they provide. The place had a fresh scent, was very clean and uncluttered. Customer service was fair and parking is private (no-pay & metered street parking available). They do not offer pet care packages for new or existing clients for any preventative care, and they do not offer upfront quotes for basic services. The receptionist was really helpful but kept providing me low-cost options as if I was insisting the prices were high. I was slightly offended and let her know I live across the street and did not need lower prices. I just wanted to know if they provided quotes for services upfront if I knew what vaccines I needed for my puppy. I am unsure if I was pre-judged or misunderstood so I did not make it past the initial interaction to review the services.

Our beloved family cat started having some dental issues that we soon discovered were caused by an…read moreaggressive form of cancer. Despite being an inconsistent patient over the years, WLVC re-established us quickly and delivered incredibly attentive, compassionate, research-driven care during her final weeks, with an on-staff insurance specialist handling all the claims paperwork for reimbursement. I am so grateful for the patience, kindness, and professionalism of everyone who dealt with me while I was repeatedly an emotional mess in their office. I could not recommend this practice more.

We brought our puppy here after she decided a dryer sheet, paper towels, and who-knows-what else…read morewere acceptable snacks. Puppies are truly something else. I was extremely anxious and worried that whatever she ingested could seriously harm her. From the moment we arrived, the team was more than supportive. They saw her immediately, reassured us, and after scans confirmed she'd be okay, walked us through everything calmly and clearly. The staff was warm, welcoming, and genuinely cared. They even fell in love with her, which helped ease my nerves. What truly set them apart was the post-visit care. During recovery, being able to email back and forth with the doctor including sending photos of anything questionable was a game changer. Responses were quick, thoughtful, and reassuring. We have a regular day-to-day vet, but this is now officially our puppy's ER/Urgent Care.

This is my cats vet and I'm live bringing them here. They are very understanding and listen to your…read moreconcerns. Very affordable as well.

Carmen L was instantly kind and caring and attentive as soon as I waked in for my cat Hercules…read more Thank you Carmen for your important help! And Jesse at the cat desk and Sheila at the dog desk are just as kind and hard working. This clinic is wonderful bc they have staff who actually listen and care and they have a separate section for cats and dogs in case of anxiety for your fur babies. It's clean and they have treats for cats and dogs. They also have a nice drink station with water and hot beverages. Since it's a teaching hospital I really like that they care about learning and keeping up with the best practices. There is free parking and you look for the orange signs to park on the right spots. Hercules thanks you. At age 15 he is still kicking but I want him to be his best for many more years.

I really like this vet, and have been going to it for about a year now. I had brought my new kitten…read moreat the beginning of the year for vaccines and whatnot. He is an extremely shy cat who curls up into himself out of fear. The vet and vet techs are always super gentle with him because of how fearful he is. I had him neutered at this location without issue, and the price was reasonable. I have also taken him in for anal gland expression and it was a quick tech visit, so only $32. They were able to get me in on a weekend. One thing I like in particular is that they have their own parking lot. It is small but most places around that location you have to find street parking. This clinic is also responsive via email, and has helped me order flea meds through Chewy. I will continue to bring my cat here and also consider having his teeth cleaned next year, because their prices are fair and their staff is friendly.

I've been bringing my pets here for years probably at least 10 at this point and have continued…read moremaking the 45-minute drive because I trusted them. I understand that prices have gone up everywhere over the past few years, but the increases here feel significant. I recently found a 2021 receipt showing the exam fee was $65 and it's now $88. Nail trims are now an additional $19, which used to be included at some point, and my recent visit for an exam and routine vaccines totaled $300. Unfortunately, it's just no longer affordable for us, so we'll be looking elsewhere.

My cat recently had an Echo for a heart murmur . They were excellent and all my pets go to them . I…read morelove the Front Desk staff and the Drs ( my fav is Dr Alvarez) !!

We used to be big fans of Family Pet while they were still locally owned and operated, as well as…read morewhen Dr. Ken Goldrick was around, but once they sold to Thrive (a private equity owned company), everything went downhill. I no longer trusted them with my pet's care for a variety of reasons and we've since moved on. One of them being that some staff members don't seem to have much expertise or knowledge. When we brought in our cat when she had been ingesting some flakes of chipped paint in our old apartment, the tech insisted an x-ray, which seemed rather overboard (and very costly) to us. We were also told she needed tooth extractions, meanwhile we took her for said procedure at our new vet and she didn't end up needing this at all.

I wanted to get a second opinion as my dog Tobi was getting weaker and weaker after his first blood…read moretransfusion a month ago. I already consulted our general vet and they mentioned it was due to the medication he was on that was making him this way. I just felt like something wasn't right and wanted to see another doctor just in case. I searched around online for the closest one to see if they would schedule us in on the same day but alot of places were not taking in any new patients. I called right when they opened and I believe I spoke with Dr. Beauchamp and explained what was going on with my boy. I was very grateful that she was able to squeeze me in on the same day. Dr. Beauchamp and their team provided such respect and care to my boy. They took a look at him and told me that he did not look well and was needed to be admitted to the hospital right away. Everything was explained to me very thoroughly and answered all the questions I had. Unfortunately, there was alot of complications going on with him that day and he didn't make it. I am extremely thankful that Dr. Beauchamp followed up with me via phone call to see how he was and did not charge me for our first visit. If we were ever to get another pet, I will be 100% taking them here.

Called to get an dental care estimate to compare pricing to a different pet hospital and was…read morerefused even a rough estimate without bringing her in to get me to pay for a full another general exam that she already took at the other pet hospital. Lady on the phone was nice though. No experience with their actual service.

Otti was diagnosed with inflammation of the eyes, most likely irritated by ingrown eyelashes. Dr…read moreCzapor as usual gave him a thorough eye and vitals check. Prescribed eye drops with antibiotic and steroids. In just one day I see a big improvement in the redness of his eyes. CSR Claudia texted an early greeting to see how he was doing. Really appreciate that extra TLC. Thank God for Metropolitan Veterinary team. We will enjoy the holiday weekend much better now.

Constantly trying to upsell. Very corporate. The vet was unwilling to give her opinion unless she…read moregave my Dog $400 worth of tests. She spent a total of three minutes with my dog, Wrote a prescription because I insisted and charged me 200. For three minutes. Most of my time was with a very nice who vet tech Who is probably only making slightly more than minimum wage. There is a lot going on about how Private Equity is buying out vet practices and 'corporatizing' them and my experience at this vet really exemplified this. The whole point is to run up the bill with a lot of tests and then tell you they are offering 'superior' care.

I can't say enough great things about this Vet! Dr. LaFave and staff are incredible. I had to put…read moremy sweet boy of 14 years away and received so much understanding and support! It was very hard for me, I sent my family and we were all grateful for their kindness. And I received a card in the mail and all of the staff signed. It really touched my heart.

We took our cat here for his annual checkup since we're new to the neighborhood and couldn't have…read morehad a better experience! The staff was incredibly gentle with our chunker and very friendly and informative about everything they were doing. Prices are also very reasonable for a vet in the city. Thank you for taking such great care of Deuce!

I'm giving 5 stars for the doctor, front desk lady must be however his jealous gf, she won't let…read morepeople book an apt. Tells you straightforwardly without even checking, nothing open for 6 weeks, it's like a getting a cold shower. Love dr Silverman though 100%

I don't know if there is new ownership or new management, but this place has gone down hill. I had…read morebeen coming here for at least 3 years, my dog has been on Proin for over 7. My refill ran out and they made me schedule an appointment. In the past my vetinarians had no problem giving me a few pills to hold my dog over until her appointment so she didn't wet herself. But this time they didn't do that. So I went to my appointment the very next day (less than 24 hours after my call) which was scheduled for 2:30pm, we got there early. At 2:46pm I asked the receptionist if they knew when someone would see us, they simply said no, without even trying to find out. At 2:53pm the Manager Manny came in to say someone would be with me shortly but it wasn't their fault because I was early, they somehow had me scheduled for 3pm even though I showed them my email confirmation for 2:30pm. I was finally seen after more than 30 minutes of waiting. After I spoke to the vet who did not seem to know my dogs medical records, they thought the scar on her leg was from an ACL surgery (which she never had), it was from cancer. They were over 30 minutes late and couldn't even read her medical records! Then the vet knocked a glass jar on the ground and tried to move us to another exam room before sweeping it up, I actually had to hask them to clean the broken glass on the floor before letting my dog walk through it. Then towards the end of the exam I noticed a sign on the wall obstructed by fake flowers and a dog treat jar that stated exams are recorded with video and AI is used to assist them, and if you want to opt out of the AI you had to let them know prior to your exam, but you can't read the warning until your exam has already started. When I asked for the video to be deleted the veterinarian said I should have said something before, when I pointed out the fact that I didn't know about the warning until the exam had already begun she got upset, raised her voice and said they'd delete it amd ahe stormed out of the exam room and slamed the door. I asked the incredibly rude manager Manny who I could reach out to about my experience, he sais it was a corporate owned facility. Like that was an excuse to be unprofessional and rude. I would never recommend this place! Edit: Village West Vet corporate tried to blame me in their response to my negative review. They were rude, unprofessional, unsafe and uninformed. They told me I couldn't receive my prescription until bloodwork was done. After I left I noticed I didn't have blood work paperwork, yet I had my prescription so I called back. They said it could take up to 48 hours to get the results, yet had no problem sending me home with a controlled substance which cost much more in their office than online through Chewy. If you don't won't to deal with a corporate owned vet with no feelings in the West Town area of Chicago, I recommend Ukrainian Village Veterinary Center, owned by Dr. Danylo Butenko, DVM, CVA, an independent vetinarian.