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    Xpectavet

    4.1 (12 reviews)
    Closed 8:00 am - 8:00 pm

    Services - Xpectavet

    Pet physical or wellness exam

    Pet vaccinations

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    11 years ago

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    10 years ago

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    9 years ago

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    Review Highlights - Xpectavet

    James Bascharon is very caring when it came to handling my dog, who I might add is not the easiest to treat.

    Mentioned in 2 reviews

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    GoodVets West Loop

    GoodVets West Loop

    (80 reviews)

    West Loop, Near West Side

    DO NOT GO. We have been going to good vets for 2 years. After Dr.Beauchamp left we really only…read morecontinued to go because of convenience and it's a huge regret. My dog was neutered 1 week ago. Since then he has had complication after complication. 1st a bad reaction to a prescribed medication causing him to diarrhea blood for days- when we went in to address his diarrhea and dehydration there was an attempt to sell me on a fecal test for Giardia when this was CLEARLY a reaction to the medication. Then the Dr "FORGOT" to give him fluids for dehydration and sold me 3 cans of food to take home to help him. Luckily, I looked into the ingredients of the food further and realized that it contained chicken which he is allergic to. No comment at this appointment on the state of his incision. 2- Luckily because I am a nurse myself I continuously assessed his incision site and noticed that there was a severe hematoma starting to look black. I immediately called the vet to let them know that the tissue was beginning to look necrotic and he was an increased pain. They requested a photo- I sent the photo for an opinion and they NEVER RESPONDED.. 3-We went to the emergency vet they said that the incision looked extremely abnormal and that we should follow up with our vet bc he will likely need a second surgery. 4- We go back to the vet because I followed up 2 DAYS after the picture was sent and Dr asks if I WOULD LIKE TO SEE A QUOTE FOR A LASER to try to bring back life to the dying tissue. Due to my pushback, they did the laser for free. I still walked out paying $85 for more pain medication because it is now required since he's having ongoing pain due to this complication. The doctor then stated that if the tissue does not get better, he will definitely need another surgery which I am sure they are thrilled to charge me for. Not only is this place an extreme money grab, half of the staff is rude and the bedside manner is CRAZY. I brought my dog in because he was clearly in pain and one of the vet techs was grabbing his cheeks, smooshing his face around aggressively saying how cute he is when he's VISIBLY uncomfortable. I'M SO THANKFUL THAT WE DECIDED TO GO WITH A RECOMMENDATION FOR HIS NOSE AND PALATE SURGERY BECAUSE I'M CONFIDENT THAT IF WE HAD SEEN A RANDOM SURGEON AT THIS LOCATION , WE WOULD'VE HAD WAY WORSE COMPLICATIONS OR ACCORDING TO OTHER REVIEWS MAY HAVE LOST OUR DOG. Save your money and go somewhere that isn't private equity and actually cares about their patients not just $$$$$!

    They Watched Me Cry, Knew I Was Struggling, and Still Tried to Trap Me…read more​Rating: 1/5 Stars ​Review: I am a 60-year-old woman and a lifelong animal lover who has spent my life rescuing and caring for cats. I recently worked incredibly hard to rebuild my life and my credit, finally qualifying for a $1,000 CareCredit card to ensure my cats, Red and Ollie, had the medical care they deserved. I came to GoodVets Polaris because I was completely fooled by their advertisements of being "affordable," "transparent," and "budget-friendly." ​I feel utterly humiliated, belittled, and financially violated. ​I was honest and vulnerable with the staff from the moment I walked in. I told them at least four times that I was struggling financially. I actually started crying in the office because I was so devastated to learn my cat, Red, has stomatitis; I felt like such a failure for not getting him in sooner because of his pain. Instead of showing an ounce of empathy or offering a referral to a low-cost clinic, they handed me a $300 bill for two shots and an exam. A single rabies vaccine was $84--a 500% markup over the $15-$20 charged by actual community vets in Columbus. ​The true cruelty, however, was the "treatment plan" they handed a sobbing woman: $2,735.51 for Red's dental surgery. ​I balled my eyes out all the way home, apologizing to Red and promising him I would do anything in my power to find the money so he wouldn't suffer. I felt defeated and hopeless. It wasn't until I got home and did my own research that I found the truth: The Columbus Humane Essential Care Center provides this exact surgery for a flat rate of $300. ​If they were actually "Good Vets," they would have seen a woman in tears and said, "We are a boutique clinic and might be outside your budget, but please call the Humane Society." Instead, they stayed silent and tried to drain every penny of the credit line I worked so hard to earn. They don't care about the animals, and they certainly don't care about the people. They are a predatory corporate machine. Shame on you for watching me cry and choosing a 500% markup over a simple referral.

    Xpectavet - vet - Updated May 2026

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