My mom's stair lift suddenly stopped working on Sunday. I called Midwest Accessibility at 10am…read moreMonday morning and spoke to Jenny. She said that they were only working a half a day due to the holiday but they won't go home until my mom was taken care of. I received a call from Kyle and he will be here by 11am. I couldn't tell you the last time I received such outstanding customer service from a company. Kudos to Midwest Accessibly!!!

One of those deals that when they think you're a lifelong customer, the price got real nutty. Like…read more$1800 to come to my building and tell me "the bottom of the elevator is flooded." When I asked them about it, they didn't return my email. Moving on.

I am a resident of the CrossKeys condo community in Cincinnati Ohio…read more . ThyssenKrupp has been paid in full thousands of dollars for work on our elevator. They insisted upon payment before they would allow us to use the elevator. They promised that they would return the following week and complete the job. Missing plate on the previous floor indicator, key access to the garage, doors not operating correctly and the like. Our contact, Marc Gockenbach has been not forthcoming on his promise to return to complete the job. I think they are exhibiting a very unprofessional side of their organization, and I'd suggest that anyone thinking of contracting with this company should give serious consideration to this incident. If they get our problem resolved this week, I'll be glad to post here again.

Fantastic customer service! Came to provide an estimate on our residential elevator and ended up…read morecompleting the repair on the spot...and at no charge! That's just unheard of these days! Will be recommending them to a number of commercial property owners I know!

Just a heads-up for anyone looking at the new homes in Oakley Foundry Park that were part of…read moreHomearama Cincinnati -- most of them have elevators installed by Custom Elevator Company. I originally had my elevator installed by them too, but when it stopped working and I called for service, they told me they no longer handle residential elevators -- only commercial ones now. I ended up using Executive Elevator out of Louisville, and they did a fantastic job! Super professional and easy to work with. So for anyone buying one of those homes, just keep in mind that Custom Elevator requires a yearly service agreement if you ever want them to come back out for maintenance or repairs. Hopefully this helps someone avoid the surprise I had!

I have waited for almost 2 weeks for the "service" person to come out. Not at all the story I got…read morewhen I was told a non-performing chair lift would rate high on the priority of service. After 4 phone calls, I threatened to call the BBB and guess what? They were here right away. I cannot go up and down steps so my laundry and litterpan sat for almost 2 weeks. The fellow that came said he was the only person who was certified to work on chair lifts. That's funny because he had to call for help. Then he had the audacity to present me with a bill which I refused to pay. I got a call from the owner who told me I was no longer their customer. If you want rude sales people and poor service, this is the company to deal with. I echo the comments in my 7-22-22 review. Same sorry company over a year later.