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    Vert life landscaping

    5.0 (4 reviews)
    Open Open 24 hours

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    1 year ago

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    TROSA Lawn Care - Weeds taking over our entire property and plants dead or dying.

    TROSA Lawn Care

    (24 reviews)

    We have used TROSA for four years. They are polite and easy to work with. Each crew has a…read moreno-nonsense boss. Their service includes trimming shrubs, fertilizing, aerating, leaf raking. TROSA hauls away all the debris. They provide and spread mulch every Spring. Most important, my wife and I get to know the workers and encourage and support them in their rehab program. They are supervised well.

    Eventually after another several no-shows in the beginning I called and explained how frustrating…read morethis treatment was and we are so close to Trosa, could they just come out. I must've sounded peeved because they came later that day and we FINALLY got our estimate and hired them. Their original landscaping/lawn maintenance was fantastic! We chose their full-service package that they included the quote for. Things such as weeding, mowing, edging, lawn aeration, fertilization & over seeding, mulching, leaf blowing, leaf collection & removal, debris removal & hauling including the plastic bags that tend to float through the air here and get stuck on things). Let me preface this by saying the team supervisor that came to our house has been great and our front yard WAS pretty much the envy of our neighborhood FOR THE FIRST SEVERAL MONTHS. Our grass looked fantastic up front. Which makes sense b/c they continue to spend increasingly shorter and shorter time here). The vast majority of the time in the front the front yard is what they spend their time on. Unfortunately our small treasure of a backyard isn't the case. When they first started our backyard looked much better and they even had great grass growing in an area of our back lawn that doesn't have perfect drainage (we'd been told by Trosa during our original consultation they would get someone out to do an estimate on a french drain & Trosa had said they'd get them out for one of the workers to come out to asses. We've called about multiple add-on services only to be told to email . However, when I've tried it hasn't worked. As the weathers gotten hotter this Summer things have been neglected more & more. We've tried calling and speaking to the on-site leaders but they haven't been very responsive. There are weeds growing all over, especially in flower & retaining wall beds. Our grass has disappeared and been replaced by weeds. 3 big bushes have died since Trosa cut the bushes back and I was told by their workers they never sanitize their tools (which means if 1 plant has a problem your potentially duplicating that problem on the next plants) in addition when I pointed out that the bushes they had cut died I was told by one of their workers that "they shouldn't have cut them at that time" and the best I got was a little "sorry". In the time living here, before we switched to Trosa those were extremely healthy, well grown bushes that I've had no trouble trimming with DISINFECTED TOOLS at a CERTAIN SEASON. Now they are completely dead and the other 2 look like they have some sort of disease now. They didn't even tell us and about the problem until we found the 3 bushes/plants completely dead as they are around the side of the house which we go to less then the main back. I feel as if they DEFINITELY should've made us aware so we could try to help save them and they definitely should be disinfecting their tools before use to avoid things happening exactly like this. Also, our retaining wall beds (which I checked before hiring Trosa) they would be able to weekly maintain & weed & was told they would weed every week and mulch regularly. Unfortunately that hasn't been happening on even a semi-regular basis. At this point the only times I've seen them pull weeds (we have Ring cameras) is in the front or when I'm LITERALLY STANDING POINTING TO THEM, actually pulling with them. I have an allergies & don't do well with heat so you have to imagine how frustrating it is to have done this 4 times now! I've walked them through what is and isn't a week so many times! I don't know what else to do, I keep getting promises from the workers that they are going to fix it. I was even told they would come 2x last week to fix the issue- NEVER SHOWED. I called a supervisor as a last resort last week & was told the only time they could get a supervisor out was at 9AM the 27th. After very little sleep, went & waited for them to show for 2 HOURS before I gave up. Later that day my husband received a voicemail simply stating "the supervisors couldn't make it to the appointment today" no apologies, reasons or attempts on their part to re-schedule. I could give so many examples but Yelp has a word limit. The backyard seems to be going backwards in time lately before Trosa did a pretty great job in both areas right around the Spring or Summer of 2020. We hired them on August 8, 2020 and it's amazing to see a yard look worse than when a landscaping company started with it after almost a year! I need to use the backyard for work sometimes. Trosa, if it looks like a weed just pull it, flag everything that's a plant with a big neon description sign in addition to the identification cards next to them? Trosa 100% needs MORE CONSISTENCY. They need a supervisor visit at least once a month and don't just look at the front year please! We're giving them a couple weeks and if it doesn't turn around we're done.

    Vert life landscaping - treeservices - Updated May 2026

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