1. Versatile Real Estate Company

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Waco, TX

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Versatile Real Estate Company

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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Key Real Estate Services - Key Real Estate Services

Key Real Estate Services

(2 reviews)

Malisa and her husband are awesome! We have worked with them on several properties and they are…read morealways incredible. Prompt service and professional attitudes. I really enjoy Malisa's fresh take on the industry and it makes her listings stand out. Hope we continue with them for years to come.

I texted Malisa at 9:19 AM after a second night without air conditioning, simply stating: "out…read more[sic] a/c is still broken *our" She replied: "Was someone there yesterday to let them in" to which I replied "yes, they cane [sic] and said the problem was with the unit outside *came" She said: "Ok then they are working on it" I replied: "okay thanks" I called On Point at 9:49 AM but there was still no update from them either, not even an ETA, just that they would "definitely" be out to fix it by the end of the day on Thursday, July 20th. I texted Malisa back ten minutes later "do you have an eta of when it will be fixed? it's been almost 36 hours and we have pets" She said back to me: "When they get the parts" I said, naturally: "do you know when that will be?" She says: "Could be a week" This is when I grow agitated: "that is unacceptable. you cannot expect us to live without air conditioning for a week. please have some empathy" Her response: "I am not in control of ac people or part ordering we did our part called in service request unfortunately you have to wait" I asked her: "can you get us a window unit?" Her response? "In the state of Texas I am required to provide heat not ac" I texted Chantel at 10:03 AM "do you have an eta of when our a/c will be fixed? it's been almost 36 hours and we have pets". No response. I called On Point again at 10:54 AM on Thursday, July 20th but they still had no updates for me, simply telling me that the delivery truck still had not arrived but that she is sure that it will still be fixed at some point today, July 20th. I then get a text from Malisa saying "Do not call the ac people and bug them. They do not answer to you they answer to me and we are working on getting issue fixed. I will let you know when they will be out to repair. Btw you need to refresh yourself on the pet policy. I don't care what it is if it is not on the lease you are in violation of your lease." My response was "I called and Spoke with Chantel two weeks [sic] and she said you told her to tell me to bring the pet fee with next month's rent *two weeks ago" and then I sent her a screenshot of the text message I sent Chantel on Friday, July 14th at 11:39AM reminding her of that conversation. Ms. Spivey: "You will need to update the pet agreement so no you just can't add to rent. Let me know you will be in on the first to update forms" I replied: "I will be in on the first" and she said "You can bring with rent but you both will need to initial changes" and I said "okay I will let [redacted] know, thank you" I then asked her "the a/c people are saying it will be fixed today so I'm wondering why you said it would be a week?" (see above where she says "Could be a week") Her response was to send a screenshot of our own conversation we were having just a few hours ago and then says "I said could be a week. I'm not in charge of their schedule. They said it should be in today but they don't know if it will be in delivery truck. I'm being realistic with you" I replied: "I've had two nights without any sleep and am not in a very good mood and am not going to discuss this any further. I will be in on the first with my $750 rent and $500 pet fees" Her response? "Good glad you understand now" I am unsure of what else I can do on my part. When I call On Point, they call my landlord and complain that I'm "bugging" them. When I talk to my landlord, she says "in the state of Texas I am required to provide heat not ac." I am now trying to fall asleep for the third night in a row without air conditioning and am at a loss. The only thing I know is that I hope this experience doesn't happen to anyone else, and the only way I know for sure that this won't happen is if you choose to rent elsewhere.

Campus Realtors

Campus Realtors

(26 reviews)

I am extremely impressed with Campus Realtors. I have rented many apartments in Houston, Dallas,…read moreand Waco and I have never worked with a company I trusted so much. My first impression of this group is that they are friendly, fair, and not out to take advantage of their clients. My boyfriend and I were in a bind a few months ago because our lease (with Waco Loft Living - I don't recommend leasing from them, btw) was ending and we needed a temporary place to live while we were searching for jobs outside of Waco. Basically we needed a month to month lease but no one would offer anything less than a three month lease. We tried five different companies and they all said no...that it was against company policy. My boyfriend went into the Campus Realtors office, explained his situation, and they promptly said "sure we can work with you". We were able to get a great place for the time period before it was scheduled to be leased again. Basically that gave us about two and a half months to find a job (which we were able to do in about one month). And the best part is that we didn't have to pay a bunch of extra money because we had two more months in a ridiculous lease. We lived in the Hunt Club apartments which were great. Granted they were older and the kitchen could use a little bit of an upgrade, but I really enjoyed my time there. When we moved in there was already a new washer and dryer (which I loved) and the place was extremely clean. The water heater needed to be replaced pretty badly and so we went and talked to Campus Realtors about it. They said sometimes it can take a couple of days to get the owner to approve the replacement of such an expensive appliance, but they would go ahead and do it and get approval later. We had a new water heater the next day! Amazing!! For students who are new to the rental experience I highly recommend Campus Realtors as well. They make renting easy and they are not aggressive about payments. Just really nice, friendly and honest people.

Rented from Campus for two years and had problems with management almost every time we had to…read moreinteract. They failed to put work orders through in a timely manner, toured our apartment without letting us know beforehand, and threatened to call the cops because we were still in the driveway when they came to do move out checks on our row of apartments. They were rude at every step of the way. We LOVED our apartment but hated the management. Also if you're reading this Elizabeth, you suck.

Versatile Real Estate Company - realestatesvcs - Updated October 2026

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