This certainly has been a trying spring and summer. Ryan initially came out on an emergency pipe repair on the weekend. He did a great job and recommended a water remediation company to dry out the house. Since the house is 30+ years old with copper pipes and we have acidic water he recommended a whole house repipe. I also mentioned the water heater was 15+ years old. He gave me 3 options and I chose to repipe, replace the water heater, and to consider the neutralizer next year. Materials were ordered and the crew worked hard completing the whole house in three days. That's quite a feat in a log cabin as nothing is easy. They were very professional, courteous and did a great job as always. Two weeks later I called them back for a slow storm drain after the July 2 hour storm which dumped 3.75" of rain.. They scoped it and located my problem. Now I can sleep soundly and get new floors installed without worry of them being ruined. read more

Vern's Plumbing has done good work for me twice in the last couple of years. But the last time, raising my hot water heater on a 3-inch box (that I provided) so the drip pan would have fall to the floor drain if the HWH leaked, was not an entirely good experience. The plumber was assertive about not putting the bricks back under HWH. My research found that it's a recommended practice to set the HWH on bricks though it could be done either way. I wanted the bricks back where they were. It was resolved after I spoke with his supervisor and the work was completed to my satisfaction. The price they charged was exorbitant ($1,340.05...and 5 cents!!!) but I accepted it because I just wanted it done. I thought I'd found my go-to plumber but after this experience, I'm not sure I'd use them again. read more

Please, read all the 1-star reviews on this company before moving forward. We believed we hit the jackpot with all the 5 star reviews when hiring Vern's Plumbing. In all of our years of being a homeowner, we have never delt with anything compared to the situation Vern's Plumbing has delt us. Here's the story... On 4/30 we called Vern's Plumbing to install a new 3 way stop and single straight stop valve for our kitchen sink and dishwasher. We paid $253.17 to have this work done. So far, so good. No complaints here. A couple days after this install, we noticed our hot water pressure from the kitchen sink was virtually nothing. The water was coming out about as wide as the size of your pinky finger while on full blast. My wife and I did not have a water pressure issue prior to Vern's Plumbing coming to our house otherwise we would have had them look at this issue while in our home. The regular water pressure while on cold is just fine so not a dire emergency. There is only no water pressure when the water is put on 'hot'. We called Vern's Plumbing to let them know about our issue which was not an issue prior to their plumber touching our plumbing. The lady service manager at Vern's Plumbing said "no problem, we'll send someone over to check this out by the end of the week. On 5/15, who we believe is the owners, son came over and inspected the sink issue with my wife while I was out on business. My wife rang my phone all afternoon to tell me about the situation which I was unable to answer. When my wife and I finally talked, she said that Vern's Plumbing had their hands in the air and was removing themselves from the situation stating this was not caused by them. My wife mentioned that this was not a problem until Vern's Plumbing touched our plumbing otherwise, we would have had them look at this situation as well. Again, the plumber in our house put his hands in the air and said, "this is not my fault'. The plumber then proceeded to tell my wife to file a claim with Delta the faucet manufacturer and 'TO NOT MENTION THAT A PLUMBER HAD TOUCHED ANY PLUMBING OR THE FAUCET and that if we did, Delta might not honor their warranty. This is a flat out lie. Vern's Plumbing caused this issue to our faucet from their plumbing/work. This was not an issue prior to Vern's Plumbing touching our plumbing. If it was a prior issue, we would have had the plumber address this while in our home. My wife and I honor integrity more than anything and by hearing this come from who we believe is the 'owners' son', this was very disappointing to hear. I received a call at 9:40am from the lady service manager on Friday, 5/16. The conversation was cordial as I could 'hear her kids screaming in the background' figuring she made this phone call from her residence. I finally asked the service manager if she was aware of the situation at my home which she replied' yes, I am'. I told the service manager things inadvertently happen and that we are sure that the plumber broke our faucet on accident due to faulty plumbing. I made mention once again that this was not a problem prior to their arrival. The service manager, like the plumber, removed herself and Vern's Plumbing from the situation as well by throwing her hands up at the situation stating 'this is not our fault and that this was likely due to old fixtures'. We made mention once again this was not a problem until their plumber touched our plumbing. Again, Vern's Plumbing put their hands in the air and removed themselves from the situation. The Service Manager, like the plumber, told us to file a claim with the faucet manufacturer but like the plumber in our home said, not to mention that a plumber had been in the home while filing the claim. We then realized this was not a good situation. Being asked to lie on any business's behalf goes against everything we stand for as a family. I first said 'ok' but then after talking with my wife about this situation, we 100% decided we would not 'lie'. Once it was determined that neither one of us was going to see eye-to-eye on who caused this situation, we finally made Vern's Plumbing an ultimatum. My wife and I will get the new faucet at no charge to Vern's Plumbing, all we ask is 'for Vern's Plumbing to install the new faucet at no charge'. That's it. I did not demand Vern's Plumbing get me a new faucet. I did not yell. I did not scream. All I asked Vern's Plumbing to do was to make things right. We now have to buy a new Faucet which was brand new and installed in 2022. Then, once the faucet is received, we must pay a plumber to install this new faucet. This is going to cost us several hundred dollars and all of this due to Vern's Plumbing making an inadvertent mistake. I feel like our request is fair since Vern's Plumbing did not want to make the situation right. Update: Our credit card company sided with us. We were given a full refund. Stay away and spread the word. Terrible read more

I needed a simple Stubout from an existing gas line for my gas grill. I have a borescope and through the fireplace I could see the black iron pipe was easily accessible beneath the deck and would require 6" of black pipe and a tee joint and shutoff valve. Easy. Max cost for a job like this would be $500, tops. Small towns, $300 or less. I was told the job needed to charge 4hrs minimum, which isn't uncommon for a small job. The parts were estimated high at $150 and the permit was $100. Then I was told there might need to be drywall work, so they quoted me worst case unnecessarily with the possibility of it being $300 less if that wasn't the case. Quote: $2153. Or around $1800 if it were less complicated. I don't know what plumber charges $400/hr for an apprentice or journeyman level job, but this was crazy. $200/hr would have been crazy and $1000+ cheaper. I ended up doing the job myself for $60 in material with a basic pipe wrench, sealant and 2hrs of my time including a leak check. I don't know if this job was too small for them or if they saw the house/neighborhood and thought they could charge more. Just be sure to get more quotes if you're not familiar with what actually needs to be done and don't be afraid to walk away. They were responsive and Chris was friendly, but that doesn't justify charging 4x a reasonable price. read more

Our water heater died around 8am. Called Vern's and Chris was here by 10:30. He confirmed it wasn't worth the repair cost since it was 12 years old and we agreed to install a new one. Chris was back by 1pm and we had a new hot water heater by 3pm. Chris and his team were professional, knowledgeable and kind. I highly recommend Vern's. read more

I don't normally leave reviews (and I'm a month or so late with this one), but it was great reviews that led me to this company. Our well pump and pressure tank both went out. I had a few big name companies from the area come out and they gave us astronomical quotes. I found Vern's plumbing, gave them a call and within an hour Chris and Brett were at the house. They were very professional and told me exactly what we needed without all of the extras like the other places. I was given a worst case estimate and a this is probably what it will be price. The worst case estimate was half of what the other companies had quoted. It was later in the afternoon so they came back first thing the next morning and started on the job. Within a few hours they had us back up and running. The final price ended up being cheaper than what the technicians originally thought. I was so grateful for their professionalism and attention to detail throughout the whole process. I truly felt like they cared about me as a customer and did not try to take advantage of me in a bad situation. If you are anywhere near the Warrenton area I highly suggest that you use this company. read more

Would highly recommend this company. They quickly responded to a problem we had, and had the issue fixed in a very short time. Truly appreciate the professional work they provided. Couldn't have asked for better service! read more

Really good company with a great team. They installed a whole house filtration system for my well water. They knew exactly what I needed, had the parts ready to install within a couple days, and did very clean job of putting in the system. Thorough in explaining things, answering all questions, giving me things to watch for and when/how to maintain the system. 10/10 across the board. Only plumbers I'll hire for my home. read more

Tony and his colleagues have earned my trust over various visits for leaky toilets, showers, repairing outdoor water, fixing water hammer noises in pipes. He brings honesty and integrity to each visit, offering facts and options for me to make better-informed decisions. He is never "salesy" but instead treats his work as a service to fix issues. He's punctual, responsive, respectful, and solutions oriented. What's more, we've had the same positive experience with other technicians, such as Matt, from Vern's too. To Tony, Matt, and the office team at Vern's, thank you for helping us! read more

Very helpful with a mystery leak we had beneath our kitchen sink. Several other plumbers could not diagnose the source, but Vern's did. The technicians were patient, knowledgeable, and committed to fixing our problem. read more

Very fast a friendly service. Got the job done in minutes. No mess left behind to clean up. Reasonable prices and reliable . Explained everything clearly and made time for our concerns. I can not recommend this company enough. read more

Very fast and courteous service by Tony. We had a sink leak, and 4 hours after making the call, problem solved. I'd recommend this company to anyone. read more

Today I had the pleasure to deal with Vern himself. I would like to acknowledge the fact that this man is a Class Act! I would recommend him highly to anyone! read more