Wish I could give it zero stars. All about promised follow up and service and so very friendly at the time of the sale. Big hype on selling us a water rite water softener that was supposed to also supposed to do the job of an acid neutralizer by correcting the PH levels. Were assured we did not need an acid neutralizer with this water softener and that it would be evident because we would no longer see blue and discoloration in our sinks, showers and tubs. Never happened. In fact, the tank blew out within the warranty period. Screaming Eagle refused to honor the warranty even though we had made consistent calls for help when the system was not working properly, requesting them to check the settings and find out why it was requiring several bags of salt per month. Promised several times they would come out to the house but never showed.
When the system finally blew we were told it was because the salt tank was empty when they arrived. It was several days afterwards and why would we add salt to a broken system? We also reminded them about our previous messages and calls regarding the system requiring excessive salt, but they didn't recall. Asked about the promised warranty and were told we had to call the manufacturer. Called the manufacturer who agreed to replace the tank with confirmation from Screaming Eagle, but that never happened and the warranty expired soon after.
We spent $7000 on this system because we have two disabled and medically complex children, one on a feeding tube, and both in wheelchairs, and we wanted their drinking water to be safe. We had to mostly buy bottled water anyway, even when the system was working because of the overabundance of salt in the water. We also had to pay plumbers twice to dislodge the salt from our faucets twice, and our pipes were getting pinholes and leaking due to acidic water. Their response was "Don't recall that you requested an acid neutralizer." Really? Screaming Eagle did not contact the manufacturer to advocate for us and offered no further assistance. The warranty expired and we have a blown water softener sitting in our basement with no way to remove it as we are in our 70s and disabled. read more