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    Vern's Hardware

    5.0 (1 review)
    Open 8:00 am - 5:00 pm
    Updated 3 months ago

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    7 years ago

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    Qualheim's True Value

    Qualheim's True Value

    2.8
    (10 reviews)
    19.3 mi

    Deborah really educated me on faucets. For $9 she guided me to a plumbing solution on which I was…read morein the stoneage. Thank you Deborah. Rick Skiba Legend Lake

    Paid $50 to tune up a chain saw, guy at the desk asked if I would like a call if it needs more…read morework. Of course I want a call if a $275 chainsaw needs additional money dropped on it or I would have bought a new chainsaw. After a week I stopped by the store to find out if the saw was done, clerk checked around and finally said, "no, it needed a part and it was included in the $50 that I already paid". After two weeks of waiting, finally got a call to let me know it's done, went into the store and Bob grabs the saw and starts typing into the register and comes back with, "that will be $54 and change". Told Bob no I will not pay that as I never authorized additional charges, Bob walks away with the chainsaw and said he will need to get it resolved with the staff. As he enters their back room you can hear them talking it over asking if their name is on it and so on. After waiting around 10 minutes to get on with my day, Bob comes around from the store area and said "he spoke to the owner and the owner is not budging on the additional charges". I asked Bob to get the owner on the phone so I could talk to them regarding the issue. Bob obviously either didn't talk to the owner or knew that there are laws that protect consumers Wisconsin Statue 423.205(5) [If the merchant has performed any services pursuant to a consumer approval transaction prior to its cancellation, the merchant is entitled to no compensation.] when it comes to matters like this. Long story short I proceeded to walk away after Bob threatened to call the police, which I should have asked him to do to actually resolve the matter however I proceeded to leave but stopped by the front service desk to ask if they had a manager available. The customer service person was very open and checked around to see what she could do however Bob ended up coming to the front end of the store with the saw in hand and asked me to follow him outside. I did walk out of the store with him which in turn Bob handed me the saw and asked me not to return to the store again. I acknowledged him and agreed it would not be an issue and I would never give the store a chance again based on his interaction and the service tech not providing the necessary quote prior to any service work above the money I had already paid. Got home with the saw and gave it a pull and it did start up and lasted approximately a dozen or so cuts into 6" tree branches. At which time it started to do the same thing it did prior to entering Qualheims. Lesson from this experience is that Qualheims does break the law with extorting people into paying additional fees without approval to charge the fees, Qualheims also does not fix the things that are broken like they say they will, and save yourself the money, time, and headaches of dealing with Bob because the guy just doesn't understand the law. Not to mention they did not torque down the screws they removed to access the carburetor they insisted they replaced. So now I have a saw that runs the same way it did prior bringing it to Qualheims and loose pieces that may be missing or still needs to be fastened because this business provides quality, professional services to their customers. If I was being petty I would have contacted my credit card company to fight the charges I've already paid however never going back to Qualheims was the best suggestion Bob could make and sharing this with the world may help Bob understand that his actions will forever be documented for everyone to know. If Qualheims is charging you for services that you never agreed to because they neglected or negated their responsibility to contact you to approve additional charges and will not return your equipment I would personally hire an attorney to resolve the issue in the future and sue for your property and attorney fees. There's a reason why the law above exists, its because of people like Bob and the owner of Qualheims(if Bob truly did make an effort to reach out to them).

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    Kimps Ace Hardware

    Kimps Ace Hardware

    3.7
    (7 reviews)
    9.3 mi
    $

    Could have taken the time on many occasions to say how great these folks are. I first bought my…read moresnow thrower here at least 7 years ago when it was "all the way across town" from me. The recommendation at that time was that it was THE place to go. Now I live close by and have had several great interactions with the knowledgeable, friendly and extraordinarily helpful staff of both the power equipment and hardware sides of the store. Last year we bought a zero turn cub and it was a huge purchase for us. From sales to delivery the process was easy peasy. None of that prompted my taking just a little time to write this. It is mid-winter, so the mower is not exactly top of mind. I received a recall notice from Cub Cadet and figured it would be something I would deal with in spring. A week or so goes by and I get a call from Kimps saying that my mower has a recall and asking when I can have it available for them to pick up to handle it. Wow, just wow. Thanks as always and if this helps anyone, please know that I have nothing but great things to say about this business.

    Very poor service from young man at front desk. He could not help with paint and was then very rude…read moreabout it. Someone else helped me and said the price was $8.99. When I went to pay he was very rude again and was charging me $18.99. I asked him to call the woman who said it was $8.99 and he got very angry and pushed some buttons and ultimately charged me $8.99 plus tax with a very bad attitude.

    Vern's Hardware - hardware - Updated August 2026

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