Deborah really educated me on faucets. For $9 she guided me to a plumbing solution on which I was in the stoneage. Thank you Deborah. Rick Skiba Legend Lake read more

Paid $50 to tune up a chain saw, guy at the desk asked if I would like a call if it needs more work. Of course I want a call if a $275 chainsaw needs additional money dropped on it or I would have bought a new chainsaw. After a week I stopped by the store to find out if the saw was done, clerk checked around and finally said, "no, it needed a part and it was included in the $50 that I already paid". After two weeks of waiting, finally got a call to let me know it's done, went into the store and Bob grabs the saw and starts typing into the register and comes back with, "that will be $54 and change". Told Bob no I will not pay that as I never authorized additional charges, Bob walks away with the chainsaw and said he will need to get it resolved with the staff. As he enters their back room you can hear them talking it over asking if their name is on it and so on. After waiting around 10 minutes to get on with my day, Bob comes around from the store area and said "he spoke to the owner and the owner is not budging on the additional charges". I asked Bob to get the owner on the phone so I could talk to them regarding the issue. Bob obviously either didn't talk to the owner or knew that there are laws that protect consumers Wisconsin Statue 423.205(5) [If the merchant has performed any services pursuant to a consumer approval transaction prior to its cancellation, the merchant is entitled to no compensation.] when it comes to matters like this. Long story short I proceeded to walk away after Bob threatened to call the police, which I should have asked him to do to actually resolve the matter however I proceeded to leave but stopped by the front service desk to ask if they had a manager available. The customer service person was very open and checked around to see what she could do however Bob ended up coming to the front end of the store with the saw in hand and asked me to follow him outside. I did walk out of the store with him which in turn Bob handed me the saw and asked me not to return to the store again. I acknowledged him and agreed it would not be an issue and I would never give the store a chance again based on his interaction and the service tech not providing the necessary quote prior to any service work above the money I had already paid. Got home with the saw and gave it a pull and it did start up and lasted approximately a dozen or so cuts into 6" tree branches. At which time it started to do the same thing it did prior to entering Qualheims. Lesson from this experience is that Qualheims does break the law with extorting people into paying additional fees without approval to charge the fees, Qualheims also does not fix the things that are broken like they say they will, and save yourself the money, time, and headaches of dealing with Bob because the guy just doesn't understand the law. Not to mention they did not torque down the screws they removed to access the carburetor they insisted they replaced. So now I have a saw that runs the same way it did prior bringing it to Qualheims and loose pieces that may be missing or still needs to be fastened because this business provides quality, professional services to their customers. If I was being petty I would have contacted my credit card company to fight the charges I've already paid however never going back to Qualheims was the best suggestion Bob could make and sharing this with the world may help Bob understand that his actions will forever be documented for everyone to know. If Qualheims is charging you for services that you never agreed to because they neglected or negated their responsibility to contact you to approve additional charges and will not return your equipment I would personally hire an attorney to resolve the issue in the future and sue for your property and attorney fees. There's a reason why the law above exists, its because of people like Bob and the owner of Qualheims(if Bob truly did make an effort to reach out to them). read more

I went there to buy mice and they were all sick. Two of the mice I bought had a puss ball hanging off their necks. I bought 5 mice none of them lasted more than 3 days before dying. The last time we bought them there was even a dead one in the tank where they keep them. read more

Can't buy anything online, No selections on things shown. All you see is where the store is located.

This is one of the finest hardware stores you will ever shop at! It is obvious that the owner takes pride in every little detail for the customer. The selection of items is excellent. The floor staff go out of their way to help you! Shawano is lucky to have such a store with a full variety of items and helpful, friendly staff. Check it out and see for yourself! read more

Everything is higher prices than other places. I would have given lower review but they do have a big selection with products that are normal not stocked. -they did not have my motorcycle key and was told to bring in my own keys and they will cut them for $1.99. So I had to special order some, went to have 2 keys copied and the guy copied the same key for both spares and they charged me $2.99 to cut each key unlike the $1.99 I was told earlier. They don't stock them and I have to order a new key again so I can get the 2nd key copied correctly this time. Not happy with this place and will minimize going here for anything. read more

Took a saw there to be repaired they claimed the piston and cylinder was shot, brought it some where else for second opinion found out there was nothing wrong with pistion and cylinder. Don't be fooled by small engine shop. Cost me 65 dollars and nothing was wrong with it. read more

I went to this place once and will not go back again! I was looking at the plants outside with my service dog and a woman who works there started talking NOT to me but to my service dog! The employee was coming toward me NOT to ask me if there was any I would like help with buying but she was coming up to me because she was talking to my service dog and trying to PET my service dog. My service dog was clearly labeled with 5 signs that read the following WORKING Do Not PET DO NOT Distract Service Dog. Psychiatric Service Dog. When I told her Do Not pet my service dog she said why does it bite? I said NO Because she is a service dog! She left without saying another word in a huff. I will not spend a single cent at a place that doesn't train their staff to respect people who have disabilities and their service dogs who assist them. read more

Great people here. Staff go out of there way to make sure you have what you need. Highly recommend. Also free popcorn wooooohooo lol. Seriously great place to find what you need. Thanks. read more

This is a great store. Locally owned with helpful and friendly staff. They have a nice stock of hardware and household products. During the summer months they have an excellent garden store as well. read more