I've been going to Sera for just about a year now, and she never fails! Today I went from red to…read morebrunette, and she executed flawlessly. I absolutely recommend her

This review is for Sera…read more I completely understand that a stylist's time is valuable, and I know it's frustrating when clients are late. I also understand why my appointment needed to be rescheduled. My issue is not with the policy, it's with how I was treated. I was made to feel like an inconvenience from the moment I walked into the salon. I had a 12:45 p.m. appointment and called before leaving home to let the salon know I was running about 10 minutes late, which is their stated grace period. The receptionist told me she would let Sera know. At 12:56 p.m., when I was literally one minute away from the salon, I received a call saying Sera could no longer see me because I was late, and she had back-to-back clients. While I was disappointed, I understood. I asked if I could still come in briefly to speak with Sera because I wasn't even sure I needed a full highlight service, and the receptionist agreed. When I arrived, Sera immediately told me I needed to reschedule and seemed unwilling to discuss my hair beyond commenting that the back was "really dark" and explaining that she had returning clients scheduled after me. She didn't seem to know or care that I was a returning client. Sera had done my hair in February, and I came back because I had really liked her work. Not recognizing me in and of itself is not a big problem--I know a lot of people sit in her chair--but it made the interaction feel impersonal and left me wondering if she'd even prepared for my appointment. I was fully prepared to work with Sera and the receptionist to find another date and time that fit both of our schedules. Instead, both were unhelpful, dismissive, and rude. This experience was especially difficult because I have pretty severe alopecia areata that, thankfully, is now well controlled with medication, allowing me to grow most of my hair back. That said, I wore a wig for five years after losing most of my hair, so finding a stylist I trust is still an incredibly vulnerable and anxiety-producing experience. Every time I see someone new, I have to explain my hair loss and why I prefer a lived-in color that doesn't require overly frequent trips to the salon. I chose to return to Sera because I thought I had found someone I could continue seeing. Instead, I left feeling embarrassed, dismissed, and genuinely upset. I walked out of the salon, called my husband, and cried like a reprimanded little girl. I am a 35-year-old grown-ass woman. Policies are important, and I respect them. Kindness and professionalism are just as important. Had the situation been handled with empathy and respect, I would have happily rescheduled. Instead, I left feeling less like a person and more like a time slot or a dollar sign. It seems like Sera may have enough clients that turning one away isn't a big deal, but I was respectful, cooperative, and ready to work with her to find another appointment. I deserved that same courtesy and respect in return.

Loving my haircut! I've been going to the same salon for several years in Houston, so switching to…read morea new salon after moving away for university was a difficult decision for me. By chance, I came across Kamiya-A Salon while searching for a salon to get a trim before my trip to New York. Akiko was very accommodating, and my hair looks exactly how I wanted it! I will definitely be visiting again in a couple of months! P.S. There's a very cute doggo in the shop as well, so that's definitely a plus!

Akiko is the best barber I've ever had in my life. She showed me how hair styling is an art form…read more She has a gifted eye for aesthetics - the results look effortless and will make you feel like you're about to walk onto a film set. She's also just an extremely charming person. I feel lucky to have found her!

I have very fine, thin hair that often looks very flat, even after getting it cut. Jacqueline gave…read moreme my favorite haircut I've ever gotten that actually gave it some body and volume for the first time. A few weeks in, and it has never looked this good! Really great experience here.

WARNING: The issue here is not Metropolis's hefty price or poor service. It is how they handled a…read morecustomer who called ahead, acted in good faith, and was still told to come in without being given any additional information. I booked with Michael and, when work meetings ran over, called to explain I was running late and specifically asked whether I should still come. I was told yes. No one told me that my services or pricing would change. When I arrived, I was told I could only receive a basic haircut and a few face framing highlights, a small fraction of what I had originally booked. I said that was fine, but asked what it would cost. I received roundabout answers and had to ask three separate times before finally being told I would be charged $417, the price of my original, much more extensive service. I left without receiving any service and was charged $417. But the most upsetting part was how unkind the experience was. I work a demanding job in DC and was trying to handle the situation responsibly. I called ahead, explained what happened, asked what I should do, and followed their direction to come in. Anyone working in this city knows that meetings run over. I was not asking them to ignore their policies. I was asking for basic communication and consideration. Instead, I felt like I had to repeatedly push just to get a straight answer about what I was being charged. That lack of transparency, and especially the lack of kindness, was incredibly disappointing. There are plenty of professional, transparent, and genuinely considerate salons in DC. I will be going elsewhere.

Over the moon about the experience and the outcome! I have been getting my hair done in LA for 30…read moreyears, so moving to DC and finding a new stylist was exciting and nerve-wracking. Frankie came highly recommended by a colleague, though, so I decided to meet for a consult. He listened, asked great questions, and provided a really welcoming environment. He also made fabulous suggestions for the color and supported the collaborative process as I worked through what I was looking for and needed in terms of a fresh look and pop. I went back a couple of weeks later for color and cut. And the result MADE ME SO HAPPY! He is an artist with color, cut, and working with clients to give them a look and feel they need. If you are looking for a FANTASTIC stylist, do not hesitate! Call Frankie at The Studeo right now!

I'm a new client and I can't recommend Frankie enough. I reached out and got a same-day…read moreconsultation. One week later, I got my piece and my first cut in. Frankie is extremely skilled, works efficiently, and makes the environment relaxing and friendly.

Adriana is a star at what she does! She is skilled, pleasant and calm. I love her services.read more

Unimpressive. I went in for a fix of a cut I had gotten the previous day at Eden. The first picture…read moreis what I wanted. The picture of me in the red is what Eden gave me, the picture of me in the grey is what Michael Anthony did to fix it. The picture of me with the camera is my own fix. I cut it myself with no training. Judge for yourself who got it closest.

I was able to book a blow out with Grayson the same day. He was attentive and gave me a smooth blow…read moreout that lasted for multiple days!

I absolutely love this place--do yourself a favor and book your next appointment with Dayna. I've…read morebeen seeing her for years for both color and cuts, and she never misses. Her blowouts are next-level and somehow last me a full week every time.

Amazing experience! Shaneya was my stylist and was so understanding of what I wanted and was very…read moreskilled. Definitely will be coming back!

Holy. Sh-t. !!!!!!…read more I can't find enough superlatives to describe Enders and the Burrow team. Enders (in collaboration with Ryan) fixed my hot hot HOT mess of a "balayage" (for which I paid $$$$) basically on the fly, in a fraction of the time, at a small fraction of the cost. Jarrell at the front desk is amazing. More adjectives: cool, high-energy, positive, perfectionistic, artistic, welcoming, amazing playlist. Best salon by far in my 8 years in DC!! My only regret is not finding them sooner.

James is an incredible stylist. I have been struggling to find a new look and decided to give James…read morea try after reading so many positive reviews about his work. He did an amazing job after asking thoughtful questions about what I like/don't like and talking to me about the shape of my face, the texture of my hair, etc. No wonder clients who have moved away from D.C. return for haircuts with him.

Looking for perfect layers? You've come to the right place…read more Santos is an absolute genius when it comes to layers--nobody does it better. I've trusted Santos with my hair for over 20 years, and I wouldn't go to anyone else. He knows exactly how to bring out the best in your look every single time.

I love Heather so much! I've been looking around for a good hairstylist in the DMV area and I'm so…read moreglad my friend recommended her! What I like about Heather is that she really cared about your hair and your routine. She'll take time to ask you what you want and will listen to your thoughts and concerns. I also have problems with my scalp and Heather took the time to describe the hair routine I should be doing to fix that issue. As someone who knows nothing about hair care, it's so nice to have someone tell you what to do lol. Highly recommend Heather if you're ever in the area!

I have been going to Heather for years and she is still the best! Great experience and always happy…read morewith my cut.

Selma is the best! First time at Salon Revive and she was detailed about the process, pricing and…read moreaftercare. Definitely recommend.

This is the MOST PROFESSIONAL Beauty Salon in Washington DC. They handle all hair types and they…read moreeven have a Color Bar. The ladies here do a wonderful job with hair care. They have excellent customer service and they cater to their customers' needs. Overall, they keep a really good time schedule and they make sure that you're in and out in a certain amount of time that they tell you as the estimate. I do also appreciate that they respect their customers time by doing this. I love that they have a point of sales system where you can pay by tap and that they don't really handle any cash, which is a good sign. Overall, this is the best hair salon in DC that I'm aware of. I trust them doing my hair, my daughter's hair, and I have referred people to come here. Thank you ladies!