Employees are not trained well enough! Some very…read moreknowledgeable others not so. Lots to learn but seems they're more focused on selling product and collecting bills instead of assisting someone with a problem or issue. Just pass you a number to call and may not even be a correct number

They keep closing early!! This is the second time but Yesterday specifically 9/7/23 I pulled up to…read morethe store at exactly 6:40PM check the cameras..The door was locked but the hours on the door stated they close at 8pm..I saw 3 female workers inside. Two black females & one white or hispanic I'm not sure but I saw them taking the cash drawer to the back when I pulled up so I called...they didn't answer the first time as I'm literally looking at the employees so I call again..I see the white or his hispanic female answer the phone..I ask why they are closing early & she proceeded to tell me that they have been closing early due to training..so if you are closing early for training why not put a note?? 3 store employees & everyone is doing training at the same time? I highly doubt any training was going on..Do better T-Mobile! Customers expect the T-Mobile stores to run at business hours posted on the door! Training shouldn't require the store to close over an hour early!

do not buy any phone from a guy name ray! he sold my mom a lie. went home to find the monthly bill…read more$132 a month i will upload photoes of the bill upon request!.. My mom was willing to spend $50 a month. This guyys said oh yea your mom phone free on us deal bundle with your home internet.. NONE OF THAT HAPPENED.... SINGLE LINE PHONE LINE WITH PHONE PAYMENT PLAN FOR 36 months and her monthly bill is $132 she has been on a prepaid plan for last 5 years she wanted to go post paid thanks for the experience RAY OCEAN SPRINGS!

This is the worst location I've been to. They sometimes close 2 hours early for no reason, thus…read morewasting people's time driving there. They hang up on me when I call to inquire about the hours the next day as though it's my fault they intentionally leave early (I was being polite because I always give the benefit of the doubt because I don't know if they had an emergency or something). I would recommend driving an additional few minutes to go to the D'Iberville location. I had one useful associate help in the past, but it's gone downhill the last year.

Stopped in 12/2/21: Super friendly staff! I was in a time crunch after work and needing to get kids…read morefrom day care. He got me in and out with 20 mins! I will def be back... hopefullt no time soon though!!

Came in this morning (4/30) around 11 am needing to get my new phone set up. For the life of me I…read morecannot remember the sweet girls name that helped me I just remember her name began with a 'K' ‍. She was so friendly and helpful, she's an asset to this company for sure! Great service !

Yes, i went there friday morning . They just opened to have my phone switched over to my own…read moreaccount .The employee had an attitude right off the bat . She acted like she didnt even want to be there . I forgot my id in the car and that made her even more annoyed . In the end i didnt get the probkem solved . Im glad i dont have to deal with them again ! If you

Horrible business account support. Manager doesn't care to help fix issues created by Verizon…read more Sales associate seemed helpless. 38 calls to Verizon and no solutions. This is insane.

We were helped immediately upon arrival by Tricia, who spent time with us and walked us through…read moreeach plan and each phone we were looking at. :) She then allowed us plenty of time alone to deliberate and decide, and then helped us eagerly every step to set up our service. She made sure our number transferred, phone was set up, and that we had everything we needed. Store was very clean and looked well-staffed with happy employees! Good job to the district for making sure their people seem taken care of.

I was extremely happy with the service provided. Ed, a very pleasant young man, greeted me when i…read moreentered and helped me through several questions. He did not give generic or memorized standard answers. He provided proof that was easy to understand and factual. I would most definitely recommend seeing Ed if you have questions about your Tmobile questions.

Everything they told me was untrue. I asked for a 5g upgraded phone & data plan over my former one…read morewhich was 4g. They said they had a free 5g phone & blazing fast 5g data plan but unknown to me I instead got a 2&3g downgraded phone that couldn't get 5g but they kept saying I had it. I asked for monthly pay & no contract but got roped into 2 years because if I left before then, I would have to pay a huge way overpriced lump sum at once. Then, after I was unable to use the 2&3g phone at all in a year, because 2&3 g was being shut down, is when I found out from another Co. the phone I got from T-Mobile was obsolete 2&3g but still had to keep paying their overpriced plan for another year & buy another phone which I got unlocked from Best Buy a 5g pixel but still could only sometimes get 1 bar because of nearly dead zone at my address, but they kept saying I had their blazing fast internet at my address. When I proved to them the poor to nonexistent 5g, they kept saying they were making upgrades in my zone for nearly 2 years. So to have reliable service, I had to keep my old mobile co, while still paying their twice as high plan or have my credit ruined or pay for overpriced lump sum. I am writing this on my other plan to be sure I have a connection to finish. I still have a few more months before I can finally get out of this bait & switch scam Co. for good. Hope they don't continue charging me after I cancel like they have done to others. There is even more lies & stuff but they deserve a -5 instead of a 1 star.

I broke the screen on my phone by dropping it. uBreakiFix had the part in stock and fixed the phone…read morewithin 30 minutes. Everywhere else said it would take 7 days just to get the part and wanted more for the repair. I highly recommend uBreakiFix. I wish I had known about their friendly and outstanding service before I drove around to the other places.

Excellent service. Missy and Chase were very kind, knowledgeable and helpful…read more I will always return to this site for my electronic service needs.

Chase at Wireless Wizard in Diberville is the BEST! He is knowledgeable and friendly. He fixed my…read moresons iPhone in a timely manner for an affordable price. I'd definitely recommend Wireless Wizard for all your device repairs.