Got here to exchange my old non-compatible extenders with new ones. The rep at the store seemed…read moresharp and focused just about work and not care for any pleasantries. She just answered to my questions and was not really willing to share any additional info. What was awkward being around in the store during this transaction was the silly argument she and another store associate who complained about not being able to go for lunch and how he was starving as he couldn't leave for lunch until she did. They just couldn't stop the mud-slinging at each other until a customer left. Wish I had gone at a different time and not been a spectator of their nice lunch debate.

This is likely my last month with optimum. I have been without internet and cable in New Brunswick,…read moreNJ for 2 days; I lost a day of work because of this unreliable service. For 2 days I have heard several different stories about the issue but there has been no official statement of an outage. It is hard watching industries die but with this level of service there is no wonder. Still no word on the internet so still not working.

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

Showed up the store several minutes after scheduled opening to find a locked door with an employee…read moreinside who paid me no mind until I had to tap on the glass. At first he just shook his head no which gave me no information. After a minute or two I tapped again and he told me they'd be open in two to three minutes. It was also raining outside and there appeared to be no reason he was not opening the store. Once I got inside I addressed the employee politely and asked how he was doing. He twice just replied what can I help you with. The return of my equipment and pickup of a router was quick but the employees unprofessional and rude attitude was unnecessary. I'm not even asking for someone to be overly nice but to be rude to the first customer of the day for no reason speaks volume

We are cutting the cord. There is no need to fund a billion dollar company that provides shoddy…read moreservice. In the 2 months we've had FIOS, channels freeze on a weekly basis, screens shut down, and customer service replicates the overall service -- useless and broken. One person out of many was able to restore our service within half an hour, which begs the question if she could do it, why couldn't any of the others? They were horrible the first time we had them, and haven't changed. We pay to have the convenience of TV, not to wrangle the remote, call technicians, and be held hostage by overpriced services.

I purchased a $75 Verizon prepaid hotspot device expecting a simple, standalone WiFi option --…read moresomething I could manage independently without needing access to the main account (which I'm only a family member on, not the account holder). I was told that once I used up my prepaid data, I'd receive an email prompting me to renew or purchase more GB. That sounded convenient -- until it wasn't. I returned to this Verizon store frustrated but expecting a quick top-up. Instead, I was told I needed to verify account info, which defeats the whole point of getting a separate prepaid device. If I wanted it tied to the main account, I would've gone through that headache from the start. I lost it when -- the employee asked me to physically open the back of the device to access info. I have nerve damage in my right arm and I was already triggered by having to be there... so I walked out. At activation, all I had to do was pay. But now that I actually want to use what I paid for, I'm being dragged through verification steps defeating the goal of convenience. I'm absolutely certain there are more options out there. I left that store saying I'd rather throw the device in the garbage. And honestly, I still might. Do better, Verizon.

Went today to pick something that I ordered online . First of all, verizon has some really good…read moredeals online . Have never seen such offers with T-Mobile or ATT. I switched to Verizon and it's the best decision I made . Nice service and super good customer service . This location was excellent . When I went in I saw so much crowd and was thinking it's gonna take time .. but saw so many VZ employees inside . There were atleast 4/5 employees helping customers .. I had to login to one of their terminals , and I got assisted in 4-5 mins . Loved their service . Il surely recommend this location to others..

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows…read morefrom all the major networks On Demand. It's fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here. But they do have a deal here tv and internet for like $69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Had cable and was told if I switched to fiber, it would run better and be cheaper…read more... So untrue, been member over 30 years and last few years not sure what has changed but they are going down hill fast. Fiber goes out 2 to 6 times a month, have had techs come out and few days later same problem. I would give them a 1 star but they use to be good a few years back and such a shame they can't get it right. And if you call them out you will be charged a service fee $85+ what the heck!!!! Might be time to shop around for a better service such a shame :(

Customer service is HORRIBLE!!!! Service was installed on November 3, 2025 hasn't worked since. But…read moreI received a bill already. Technician was suppose to come to the home from 3pm-4pm he calls at 4:58pm to say he just received the call. This carrier is ridiculous . The quality of service from the account manager all the way down to the call center is poor. If there were another carrier in the area they would do better........ I would not recommend a dog to OPTIMUM

Con-Men..Worst customer service imaginable. The Parlin NJ office is bottom of the food chain. Good…read moreluck speaking to someone there & not jumping over the counter

Optimum will do anything possible to not allow you to cancel. Including disconnecting me after 45…read moreminutes on the phone and asking me to hold for final confirmation. No care for customer and length of relationship. You are only worth your next month's payment to them.

30 minutes for them to tell me to sit down for a 5 minute process. Super rude and unprofessional…read more Don't go here.

Hours are posted incorrectly - they close at 7. And if you try to call by clicking the number on…read morethe Yelp page, you may get through or sometimes you'll get "your call may not be completed as dialed" or something.

I thank my Comcast Superviser for his great service @ my HOME!…read more They rush all their work! For their next Job! Really where is the customer service!! Note to all :

they do everything in their power to keep you from speaking to a human being. You're either in…read moretheir automated system for an hour (and get nowhere) or you're texting with somebody who hasn't got a clue for ages (and get nowhere). They refuse to put you on the phone with a human being. The most infuriating company on the planet! The worst customer service I've ever experienced! I literally switched from them just because it was so horrific to deal with this company. no somebody I know got it and they were dealing with the same horrible issues. They're paying for a service that doesn't work and they cannot get a hold of anybody to help them fix it. So I thought I'd come leave another review so people will stop using this horrible service until they get human beings working for them.