Nice location And right on route one.. very close to residential areas .. had been optimum customer…read morefor more than 10 years and went back to return my router after I cancelled my services. It was a smooth process . The lady there was helpful. She took all stuff but optimum charged extra for one of those components not returned . Had to call them and get the issue resolved. .. lots of parking outside . Nice andd spacious inside .. good experience overall. 4 stars .

In my recent dealings with Optimum, I had two very different experiences with customer service on…read morethe phone and with the representative in the Edison, NJ store. 1) PHONE CUSTOMER SERVICE EXPERIENCE - 1/5 stars. This was a very bizarre and unsettling sequence of events. I called to change my Internet and TV to a different package. I was quoted $140 for this specific package, but informed that the price could not be changed until I visited the store and returned my cable boxes to exchange for a streaming box. Seemed simple enough. When I got to the store, I was informed that I also needed to bring my internet router for exchange, because the current one was not compatible with the new package. I drove all the way home, secured my router, and brought it back to the store for exchange. When I called customer service at the store for them to change to the $140 package, I was informed that that was the correct price, but the change would only be made after I installed the devices at home and called them back. I followed these instructions. The streaming device installation went smoothly, but the router I was given was an incorrect router. After hours on the phone with IT and customer service, I was told I would have to go back to the store and get a different router. This was the third time I was heading back to the store in the same day. I went back, got the correct router, and brought it home for installation. After everything seemed perfectly installed, I called customer service to change the price to the previously quoted $140 package. This is when things started to get beyond frustrating. I was told that there was no such package and that there were no notes on my account depicting these discussions. How could this be possible? I had just been in the store with a representative, who heard the $140 quote and quoted me the same in person. Now, after following all of the instructions, visiting the store multiple times, spending hours on the phone, I was being told that this deal no longer existed? I decided to take a break and call Optimum the next day because it was too stressful. The next day, upon calling I continued getting told that the deal did not exist. Very frustrating and unprofessional experience. Felt completely like a bait and switch situation- "do this and you'll get this price" but then you do what is asked, and Optimum doesn't follow through. Horrible!!! 2) IN STORE EXPERIENCE - 5/5 stars. Andres P. at the Edison, NJ store was incredibly welcoming, helpful, and attentive from the start. He calmly guided me through the steps, and when things started to go awry, he told me he could assist speaking to customer service and would have my back. He had plenty of notes documented on my account and confirmed everything I had shared to customer service. Andres really knows how to deal with clients. He is thorough and makes you feel like he really cares. I am 100% sure that if it wasn't for his help, the deal would not have been pushed through. He verified everything and stood by my side on the phone when explaining the situation to customer service. Thank you so much to Andres P. for his dedication!!!

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

Showed up the store several minutes after scheduled opening to find a locked door with an employee…read moreinside who paid me no mind until I had to tap on the glass. At first he just shook his head no which gave me no information. After a minute or two I tapped again and he told me they'd be open in two to three minutes. It was also raining outside and there appeared to be no reason he was not opening the store. Once I got inside I addressed the employee politely and asked how he was doing. He twice just replied what can I help you with. The return of my equipment and pickup of a router was quick but the employees unprofessional and rude attitude was unnecessary. I'm not even asking for someone to be overly nice but to be rude to the first customer of the day for no reason speaks volume

We are cutting the cord. There is no need to fund a billion dollar company that provides shoddy…read moreservice. In the 2 months we've had FIOS, channels freeze on a weekly basis, screens shut down, and customer service replicates the overall service -- useless and broken. One person out of many was able to restore our service within half an hour, which begs the question if she could do it, why couldn't any of the others? They were horrible the first time we had them, and haven't changed. We pay to have the convenience of TV, not to wrangle the remote, call technicians, and be held hostage by overpriced services.

If I could leave 0 stars I would! Horrible customer service! All the people working there have…read moreNasty attitude and do not want to work. They made me go back and forth three days for a phone exchange. The last day they told me the service was down,I then called customer service and he clarifies service was never down. Today I went to a different location and what Difference! Will never go back there again!

I purchased a $75 Verizon prepaid hotspot device expecting a simple, standalone WiFi option --…read moresomething I could manage independently without needing access to the main account (which I'm only a family member on, not the account holder). I was told that once I used up my prepaid data, I'd receive an email prompting me to renew or purchase more GB. That sounded convenient -- until it wasn't. I returned to this Verizon store frustrated but expecting a quick top-up. Instead, I was told I needed to verify account info, which defeats the whole point of getting a separate prepaid device. If I wanted it tied to the main account, I would've gone through that headache from the start. I lost it when -- the employee asked me to physically open the back of the device to access info. I have nerve damage in my right arm and I was already triggered by having to be there... so I walked out. At activation, all I had to do was pay. But now that I actually want to use what I paid for, I'm being dragged through verification steps defeating the goal of convenience. I'm absolutely certain there are more options out there. I left that store saying I'd rather throw the device in the garbage. And honestly, I still might. Do better, Verizon.

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

Optimum delivered us an Extender 6 during Wi-Fi setup and that didn't work with our type of modem…read more Customer service asked us to return at this location since this was close by our home. As you keep driving towards this place on a bumpy road, you start to wonder if you are on the right route. They have a deserted parking space that also caters to Optimum's training center. The waiting didn't take longer and when our turn came up, we walked towards one of the counters before being called. The customer service person at the counter sharply called out saying we were coming in out of turn, which we felt could have been little softer. The other person who attended to us quickly got the replacement sorted out and sent us our way.

Had cable and was told if I switched to fiber, it would run better and be cheaper…read more... So untrue, been member over 30 years and last few years not sure what has changed but they are going down hill fast. Fiber goes out 2 to 6 times a month, have had techs come out and few days later same problem. I would give them a 1 star but they use to be good a few years back and such a shame they can't get it right. And if you call them out you will be charged a service fee $85+ what the heck!!!! Might be time to shop around for a better service such a shame :(

We were assisted by Nyah yesterday. It was a fantastic experience. She went above and beyond to…read morehelp us with our problem! Justin helped her. They were both incredible! Thank you both for your help and support! Diane and Jack

The worst internet provider they are so bad they lock you out of your own modem so you can not log…read morethe signal levels to prove the my are terrible! I purchased commercial network gear so I can finally log my WAN port outages and it goes down 15-30 times per day which is way below any typical internet SLA they should be ashamed of themselves for charging over $100 month for service that is not stable for over 7 years! The technicians that come to repair intermittent issues also have no idea how to view and interpret a log file and also do not have access to the modems service logs!!! Total scam company the FCC should revoke their license as they are a scam company and a monopoly!!!!

So thankful for everyone at this location. The employee who helped me was knowledgeable, patient,…read moreand made excellent recommendations. I am so pleased with everything I purchased and I love my new phone! Thank you, team.

They really got a bad costumer services dont help people at all . Really bad store i went to the…read morestore to see if they can help me out because my phone was lock and then he told me that there its nothing they can do... but i said can you go on my account because costumer services through the phone said that i have to go to the sotre because i forgot the pin and he not even wanted to help me with my account..... he was a short guy

I thank my Comcast Superviser for his great service @ my HOME!…read more They rush all their work! For their next Job! Really where is the customer service!! Note to all :

they do everything in their power to keep you from speaking to a human being. You're either in…read moretheir automated system for an hour (and get nowhere) or you're texting with somebody who hasn't got a clue for ages (and get nowhere). They refuse to put you on the phone with a human being. The most infuriating company on the planet! The worst customer service I've ever experienced! I literally switched from them just because it was so horrific to deal with this company. no somebody I know got it and they were dealing with the same horrible issues. They're paying for a service that doesn't work and they cannot get a hold of anybody to help them fix it. So I thought I'd come leave another review so people will stop using this horrible service until they get human beings working for them.