I went in to inquire about Xfinity mobile. It was my 2nd visit and previously spoked with Jason…read morewho, yesterday, was out on break, so I spoke with Max. He explained everything and we decided to wait until our phones were paid off. The information provided made for a lot to think about over our current provider. He was very patient and helpful. They were very helpful both times I was there.

This is a review of the Xfinity service not the store. The person at the store was very helpful…read morewhen I returned the gateway device. On Thursday I was fed up with the poor signal my Verizon home internet was getting since moving into Regency 2 months ago. I did some quick research and thought Xfinity was a good solution. I spoke with someone on the phone to confirm that the supported home wireless. Satisfying my need I signed up and also switched my two mobile phones to Xfinity. This was a pretty easy task. They said the gateway should be delivered in a few days. Remarkably it was delivered at 9:30 pm that evening! I opened the box and the first instruction was to connect a coaxial cable! This is not a wireless home service!! The sales person at the store confirmed that they don't have a home wireless solution. I have now switched to T-Mobile for my phones and home wireless connection. I was with Verizon for over 30 years. They too lied about the quality of their home internet in Monroe and that if was going to improve in 2 months. Verizon Home Wireless was a good solution in Marlboro but not in Monroe.

Exemplary customer service. The manager and the sales rep were great. Patient, caring and…read morehelpful. Satisfied customer. DP

Will not go into details but agreeing with all the other comments and sentiment here. The employees…read morehere need customer service and cultural diversity equity and inclusion training. They were rude and dismissive. They made me feel guilty being in the store; the two employees made it seem like I was a burden on them. Customer facing service and support should be key to delivering any service or product - the 101 to any business small or large. So disappointed in verizon. I switched to verizon from T-Mobile and now will look into switching back.

I've been trying to order a screen protector for my Samsung Galaxy cell phone. I have coverage for…read moreunlimited screens. In the past I would just go to any T-Mobile and order it. When it would arrive I would bring it back and they would apply it for me. A few months ago I needed another screen protector so I went to a T-Mobile I've been to before and they stated I now have to call T-Mobile. So I called and they stated they do not have any due to the fact that my phone is old and would need to back order it. They said they would put the order in and keep in touch via email/text. In the past I have always received emails from T-Mobile when I ordered a screen protector and the tracking. A few Months past and nothing. I call back and the representative on the phone states they will not be able to provide a screen protector anymore however I'm still paying for the service. I decided to try another t-mobile location so I went to the store on rt 18 East Brunswick, NJ. When I walked in I was helped immediately by a man named Lorenzo or D'lorenzo (sorry if the name is wrong). I explained my situation and he said he could help me. He said he can just put the order thru and it will arrive at my home in 2-3 week. I also received tracking emails. This is how its been done since I owned the phone which is about 5 years. My screen protector just arrived and I couldn't be happier! Lorenzo clearly knew what he was doing! I will be returning to see him from now on with any/and all my cell phone issues! Great job Lorenzo!

A clean, well maintained and customer friendly T-Mobile shop…read more I've not had the opportunity to buy any stuff from this dealership since it's not too close to home but have been here few times for collecting the T-Mobile Tuesday perks. The pleasant staff make the checkout quick, straightforward and easy. Limited but dedicated parking space, so no complaints there.

Worst!!! Emails not answered…read more Calls unanswered Led me to believe they were a reputable cable company. Unreturnable Wish I could give zero stars

I hardly ever write reviews but hese guys gave me a solid deal and were friendly to deal with. I…read morewas surprised at how fast the equipment showed up. I had to call their support line and they were super helpful. I was hesitant because there were only a couple of reviews and usually I like to see some track record. I will revise my review if needed down the road.

We were assisted by Nyah yesterday. It was a fantastic experience. She went above and beyond to…read morehelp us with our problem! Justin helped her. They were both incredible! Thank you both for your help and support! Diane and Jack

The worst internet provider they are so bad they lock you out of your own modem so you can not log…read morethe signal levels to prove the my are terrible! I purchased commercial network gear so I can finally log my WAN port outages and it goes down 15-30 times per day which is way below any typical internet SLA they should be ashamed of themselves for charging over $100 month for service that is not stable for over 7 years! The technicians that come to repair intermittent issues also have no idea how to view and interpret a log file and also do not have access to the modems service logs!!! Total scam company the FCC should revoke their license as they are a scam company and a monopoly!!!!

WARNING!!! See attached pictures…read more Technology: old Wire job: Horrible wires covered with wire molding? Wtf??? So ugly!!! Service: Friendly but even the installer knew it was old out dated crap! Full notes sent to AT&T: Your technology is ridiculously old gigantic and you have running exposed wires that are covered by square moulding. It's ugly and does not look streamlined or technologically "clean" i would have refused the install had I come home early to see your outdated equipment but unfortunately my partner assumed I had approved it. I am a power yelper and will post photographs of the "huge" system and terrible wiring job I completely disappointed but unfortunately do not have the time to invest in having this removed and a better newer system to be installed. As for Scott the installer he was very nice but agreed when I noticed the huge system in my closet and complained that the cable was hideous! I couldn't even fully shut my closet door wtf?

We had it installed 3 days ago. 2 door sensors, 7 window sensors, a smoke alarm, keypad deadbolt,…read moreand an outdoor camera. $55/month. Free install. Free equipment. We added two more smoke alarms for $50/ea. 2 year contract. It disarmed itself overnight after the first day. It wouldn't arm itself again. Camera stopped recording and live view was disabled. We were told it was a software updated on THEIR system. THEIR software update on THEIR system bricked OUR installed system. Wat. We couldn't log onto the website portal and the app has been useless for over 48 hours now. They don't offer credits for down times but since we were new customers they oh so kindly offered a $30 credit. Their update was supposed to take 12-24 hours but we're almost at day three and we still have a non functional alarm installed. I have a feeling this happens a lot. Not happy and we'll be cancelling before the short 14-day trial period ends.

This is the worst service. I live in a "luxury building" where this is offered as a quick way to…read moreconnect to the internet. It's satellite service and drops service repeatedly--anytime there's a fucking cloud or light rain. Your streaming services will make you think you have dial-up. There is no way to transfer service online if you move to another unit. They make you call their number and wait times are 30 mins + for them to tell you there is nothing they can do. I've called about the spotty service and they "reset the router" for the building. I had two accounts because I had 2 apartments in the same building. When I cancelled one account they cancelled both without consulting me. This was in the middle of a work day. They would not reconnect my second account without me paying a fee even though this was their istake. Get a cable internet service. Andrena is not worth it.

Best bang for your buck. Can run multiple devices and streaming services with no issues. Easy set…read moreup and responsive customer service!

My husband went to this store yesterday to buy my son a iPhone XR 10 for his Birthday and the…read moresalesman convinced him to buy the iPhone SE and managed to tell him it was the same phone. Never mentioned that it was final sale. When my son got the phone it was obviously the wrong phone and he was very upset just like I was. We went to buy a XR 10 why tell him to get the SE instead. Less than 24 hours we went to go exchange it for the correct phone and the manager Cassandra will not exchange it for us. She was very rude to my husband and to myself on the phone. I told her to explain to me why we would not be able to exchange it for the correct phone and her only respond was I can't. I am not happy and will NEVER return back to this store . The customer service is HORRIBLE Amelia Rodrigues

PLEASE STAY AWAY FROM THIS STORE!! (June 4, 2023). Due to the application problem on my phone, I…read morewent to the East Brunswick MetroPCS store to pay my bill in person. Since my phone line was suspended, I didn't have a chance to make any calls. I entered the store and waited for my turn. When it was my turn, I explained the situation. I was told that there is a service fee to take the payment, but that I can pay cheaper with the machine outside. When I went out, I saw that the machine was out of service. I went back in and said I wanted to pay the regular rate. The employee was not looking at me, he was cleaning the watch on his wrist. I asked 3 times and got no answer. I was completely ignored when I made myself clear. When I asked if there was a problem and why he won't respond to me. He said "Get out of here" and kicked me out. I said I wanted to see the manager. He said he was the manager. I asked for his name. "Get out of here," he shouted again. My kids were waiting outside and my phone was still suspended from service. I called the police and explained the situation. I went back to the store accompanied by the police and was able to get service in this way. I'm a 45-year-old person who always tries to be nice, and I'm so sorry to be put in this situation. It is unacceptable to have such people working in our community. I've been a 12 year customer of Metropcs and I can't believe what happened.