Spectrum Cable and WiFi are a necessity for me. The worst part is everything is working fine. I…read morewoke up to a red and blue flashing light. At 3am I had a lengthy conversation with a very nice Spectrum Employee. She couldn't resolve the issue by phone and I had to make a service call appointment. Then I am at the gym and get a text the problem is resolved and I can cancel my appointment. I waited to get home to make sure and naturally it was still flashing. I again called and was told "as long as everything was working ignore the lights." "Or, keep my appointment." I'm keeping the appointment. Frustrated I searched Spectrum Website and learned it's most likely the battery in the modem. Who knew there's a battery inside??!! The two representatives sure didn't. I realized it myself when I read it next to the light on the modem. At this time, except the flashing lights, the other two indicator lights stopped working this afternoon. My daughter thinks the technician will replace the modem. I hope so! A battery installation costs $60! I really don't know if I can recommend. I do know people that have Verizon FIOS and they have issues too. All these companies are frustrating!

Cable pixelates!! Bill is outrageously high for what you get, which is ALWAYS, consistently lousy…read more TO BE VERY CLEAR: I do not recommend Spectrum Cable!!! You will get EMPTY PROMISES, with a BIG BILL, no matter what!! Spectrum tells you that you will have a high speed wi-fi, BUT, you won't!!!! And, after you pull your hair out from their empty promises, and you decide to do a phone call, (some people say they would rather have a root canal, than have to call the cable company) the Spectrum people will tell you that they see you're not getting the speed you should have, they will say one moment, and they'll probably push some button and say give it a moment claiming that the speed will be higher. From my own personal experience, you get a bunch of empty promises, and lies as far as speed on your Wi-Fi. The cable always pixelates!!! it's just awful that the bill is going to be three figures and when you pay the bill, don't be surprised if two weeks later they tell you your new bill is ready. I feel like I pay every two weeks BECAUSE I DO!!!! and it's adding up to $400 a month and I don't get anything fancy!!! I only get aggravation! this is my least favorite company. And that's why I plan to cancel my cable with this company. I will just keep the Internet. I have bought Roku. I will plug it in and see what happens. I just can't take these high bills anymore. I'm sick and tired of it. Empty promises, empty promises!!!!! READ MORE, is what I will do. Books, articles, newspaper, magazines!! The money goes out to them. Service is crappy for me. And my neighbors! And a few people that I speak to who have been foolish enough to be fooled by thinking they will get a lower rate on their phone bill. Do not even get me started!!! (Suckers!!!). If there is cable trouble you're going to have problems with your telephone service. You want a telephone line you can depend on because you may be in a situation where someone's life depends on that phone call. so don't think you're saving money. I would not recommend getting phone service from this company. Heck I don't even recommend getting cable service from this company. You know, the public can comment when the license for this cable company is up for renewal. Just saying!!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Your Wireless is an independent dealer associated with Verizon. The nice young man I spoke to today…read moregave me a lot of good information. The employee that assisted me during COVID Shelter in Place still works here on Tuesdays and Saturdays. I told him my experience at the Verizon Store on 86th Street this week. He said they hear that about them a lot! Last night when I received a email from Verizon about a change to my account I realized something. If the employee at the 86th Street location had looked up my current plan I may have been entitled to a discount through my daughter's employer. The account has always been in her name and I am an authorized family member. Well I certainly learned a lesson. I have no regrets. BUT you can be sure if I need another phone I will come here first!!

A very poorly managed store that is constantly understaffed. Although they are not completely…read morerude, the staff there does not go out of their way to assist their customers. Very disappointed with this location

Ryan and his team are awesome! Ryan has assisted me on my personal and business account- he is very…read morededicated and has incredible customer service. Very kind and patient. I won't go to anyone else! I had several issues with our account managers for our business account and ryan fixed the issue like it was nothing!

Verizon is after me again. They want me to buy more data. It's all my Yelping! I've got until…read moreSeptember 21 and half my data is already used. Besides the fact that I think I should get unlimited data I think Yelp needs to start paying for my data usage if I need to pay for it! It's a lot easier posting from the business. I have a lot of error messages from home when I post to Yelp. I'm unhappy with Verizon giving new customers better deals than someone like me. My daughter and I are customers for over 25 years. Still I get a tiny discount because the account is in my daughter's name and mine and her employer gets her a Verizon discount of $5 off the phone line! Three stars.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Verizon on 86th Street did greet me when I came in the door. It was a greeting that didn't give me…read morea warm welcome feeling. We got down to business and after discussing what I wanted something told me I would be happier going to the Apple Store. Unless I have a billing issue I think I'll avoid going to any Verizon Store. Even better I'll call them!

This is the worst phone company I have ever dealt with in my life. After this month I will be…read moreleaving this company. I have only been with them a year and some change and none of my experiences are pleasant. Nobody want's to do their job. I have been with a no service on multiple occasions. I hope this company goes down.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Visited this Spectrum location for the first time and was satisfied with the results. I exchanged a…read morefew older cable boxes which were in need of an upgrade and the rep was more than helpful. We even went over ways to lower my monthly bill which I took advantage of. He didn't try to hard sell me on a plan I didn't want or any extras as he listened to my needs. Even when I got home and had a problem synching up the remotes to the boxes and TVs he gave me advice over the phone which helped fix the problem. Good stuff.

Spectrum is getting an increase in stars for providing more great channels in my basic cable…read morepackage. I'm certainly glad I haven't needed to visit this location recently. My equipment is still working fine. I do dislike having to download apps for additional channels like Max and Disney and others. My iPad has more content than I can watch in a lifetime. If Spectrum offers cable TV and WiFi in your apartment building I recommend you consider it. All the cable companies are about the same in my experience. Sometimes you win and sometimes you lose!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

I came into this Spectrum location and noticed that only two customers were being assisted. I…read morechecked in at the kiosk as instructed, expecting the wait to be relatively short. While my mother and I waited, we observed several employees standing around chatting and joking with one another rather than assisting customers. After about 15 minutes, another customer walked in and was asked if she had a reservation. She said, "No," and was told to wait. Less than two minutes later, she was called ahead of us, even though we had already checked in. At that point, I honestly felt like I should treat this like a DoorDash or Seamless delivery, leave the cable box on the floor, take a photo as proof of delivery, and walk out. That's how disorganized the experience felt. The service was extremely disappointing. There seemed to be no awareness of the waiting customers, no clear process for serving people in order, and very little urgency from the staff. This experience fell well below the level of customer service I expected.

Here to return some equipment. Lucky to have this long time location close to me on the uws. It's…read morebeen renovated since the last time I was here so everything is relatively clean and accessible.