I just left this location and was very disappointed in the customer service, the young black kid with mini braids was rude and carries the title of manager, he has zero people skills and needs more training and demoted. The young man named Alexa should be the manager seeing as he helped me more than the rude manager, let's just say I am very disappointed in Verizon and this store! read more

First time at this location. I usually frequent the Centerville location in Snellville. I only wanted to confirm the shipping status and add myself as an authorized user to my dad's account. When I arrived there were customers standing around waiting for assistance. The mgr finally asked what brought me in today. I explained the situation and he stated he would need a copy of the POA in order to add me as an authorized agent or user. I had the POA but had to wait for assistance. There were 5 customers ahead of me. So I figured they had all been helped and just waiting for their phone. 30 min turned into 90 min before someone finally assisted me. Other customers were getting aggravated that no one had come back to check on them. Most were requesting upgrades, accessories, and status of orders . From what I observed, there were 5 staff members working the floor. One was new so she had no idea what she was doing. She was signing everyone in and informed them the wait was approximately 90 min to 2hrs. Some left others added their name for call back. I understand every customer deserves your undivided attention but when you have a floor full of customers and there are only 5 staff members you must have a plan to assist your customers. No customer should be waiting 60 to 90 min before they're taken care of. After the first 6 customers were taken care of the mgr disappeared. Not sure if he was on break or lunch but he could have told us and that someone else will assist us. I asked where was the mgr bc he initially told me he would assist me. The new staff member just said oh he's in the back . So I asked another member to assist me. He pulled up my dad's account and added me to the account. Confirmed the delivery of his phone. I was told this location is the only corporate location in the area. Hopefully I will not have to visit this location again. They were all nice but customer service was poor. They need more ppl working the floor and maybe 1 or 2 to check you in. Again you should not have to wait 60 to 90 min. Please disregard the previous review as it's for the CENTERVILLE LOCATION. read more

Not only was the location spotless but the crew there at the time were phenomenal. George was pivotal in solving an activation issue that general customer service could not initially figure out. I recommend anyone in the area that needs assistance to visit this location without hesitation. read more

I've been really looking hard at switching my service from Sprint to Verizon. I walked into the store. The really young girl at the front asked what I wanted. Said I was looking into switching to Verizon but I had a few questions I needed to know about pricing plans, etc. Because I said I wasn't buying today. I might as well have walked out of the store at that moment. Between my age. 58. And wanting answers. They could have cared less if I wanted to switch to Verizon or not. If I'm going to make another 2 year commitment with a provider like I did with Sprint. I want some answers. I'm not making an on the spot buying decision which I know they want. Give me the money now attitude. This is a store I have no interest in going into again. Thanks for nothing folks! read more

Is amazing how much this people don't care about the customer. They are still on their phones and sitting down when you are asking them to help with your account and your line. Very sad. They look at me like like saying : you have no money, is not worth my time to help you. So sad and overwhelming when you a in need of a phone to work or call your family because you are stranded . Zero customer service read more

I had an appointment for today (6/1/20) at 11:00. I showed up, and was told my appointment was cancelled because they were cleaning the store. I saw every person just standing around! I guess that's how they do their Covid cleaning. I was going to buy either an iphone 11 Pro or Max out of pocket! Again, out of pocket in full! I wanted to hold both to see the difference in size. Oh well, maybe an Apple Store or Best Buy will appreciate my business. read more

Daniel was a very helpful and patient guy while helping me set up a new phone. It is not always easy to help an old dog learn new tricks.

I visited this store recently, after having a bad experience at the Tucker location, to get a sim card to activate a used phone I purchased on eBay. I was in and out of the store in about 40 minutes with a new sim card and an activated phone. However, three weeks later I received Total Mobile Protection plan details in the mail. I realized that this likely indicated that the in-store rep signed me up for a pay service without asking-I wonder if he got a commission. I called Verizon and they reimbursed the fee retroactively. The next time I need service I will be hunting for the unicorn of Verizon stores: the well-managed one. read more

I have been coming to this location for many years and always received great service. I will tell you this one bit of advice that most of the other reviewer's should have tried. Call customer service before going to the store if you are having an issue with your device. Verizon has no problem replacing faulty batteries, charger's or phones. I wish every company I dealt with had half the customer service support that Verizon has. read more

Sales guy was pretty rude. He was confusing when telling us what iPhone 6's they had and then said "let me tell you again," when I tried to clarify. Also let us know "no one has these" (around Atlanta)... Went to Best Buy down the street instead and they had just the one we were looking for. read more

Just bad. I called for some information and to schedule an appointment, and the guy wouldn't because he was not working the day I was free. This tells me two things: one, they do not care about taking care of the customer, and two, these people work off commission. I will never set foot in this store. On the other hand, call the Lawrenceville-Suwane store and they are super helpful. Good luck with this place if your looking for some real customer service. read more

This place is so unfriendly! This store decided to close early. Snow was forecasted but not present yet. The guy actually pulled the door closed as my husband was opening it to enter. Really? We will NOT us this store in the future. read more

Terrible. The store manager and Thomas Baker the associate were extremely rude and unhelpful. I went in with a battery issue hoping I could get a battery replacement. They did a battery test and proceeded to tell me it was my fault and the chargers fault not the battery. I stood there and tried to explain to them it was the B-A-T-T-E-R-Y! I used another 5 other chargers and it would not charge! They made me feel like I was an idiot when they were both in the wrong and when I needed an explanation they got smart. The more I tried to explain the more I got cut off! The manager says "Ma'am, I have the identical phone you have and my phone needs 8 hrs to fully charge." I proceeded to tell him mine was on the charger for 19 hours and never fully charged! From 9 am to noon the next day it went from 97% to 35% and I made two 5 minute phone calls! The rolled their eyes, they scoffed, got smart with me and flat out disrespected me. My family has been with Verizon Wireless for 10 YEARS!!!! And we have never had an issue with this store! When my contract is up, it will not be renewed! read more

When one of our phones began malfunctioning after an update, we went to this location to have it looked at and fixed. One of the employees rudely cut off our explanation of the problem and told us that, because they are a franchise, they could not help us with such product problems. So, my suggestion would be to not buy products from franchises since they evidently are not able to service the problems that develop with said products. read more

Wish you could give a zero! I ve had poor service several times from verizon on the phone and in person. The store on 124 is horrible...the personnel there are snotty and condescending to older customers. Recently i called the new store on 124 on centerville hwy needing help in getting my prepaid account number. I had been calling the *611 customer service number, as i d been told when i bought my phone, for hours and COULD NOT get thru to a human being. No matter what wording i used the recorded message kept cutting me off. It was then, out of sheer frustration, that i called the storein centerville. The man who answered was totally uninterested in my story (i ve been married for a long time. I recognize when a man s not paying attention to what you re saying!) He finally said that he couldn t help me...i needed to call customer service. (See what i mean..i had just finished telling him i couldn t get a person on the line!) Bad marks all the way around for verizon in my book. The biggest network doesn t mean a thing if you cannot get help when you need it! read more