A to Z is a great local business. This guy is a genius with fixing phones and charges a fair price…read more Don't think you can DIY it. Just take it in and get on with life. I've bought used phones online and have had problems. It's just not worth it, even if you can save a few bucks up front. It's better to go with A to Z and have a local person on your side.

I called to get a quote on a cell phone screen repair. He gave me a quote, but when I got to the…read morestore, he increased the price. How can you trust a business whose owner is dishonest?

I wish there was an option where I'm not able to put any stars. Let me begin my rant…read more.. My Samsung Galaxy S III screen broke and I called Monstrous to repair it. They told me that it will cost $125 and approx 5 hrs to repair. Initially I thought the time and price was fair but not great. Due to time constraints and the convenience of it being down the street, I obliged. Upon receiving my repaired phone, I noticed SEVERAL and I want to emphasize SEVERAL chips and scratches along the interior part of my phone where the glass fit. I brought this to the attention of my sales rep and of course he pretended as if he had absolutely no idea what happened. He proceeded by asking his repairman what happened and he acted as if he couldn't care less. Later I noticed dirt and dust underneath the glass and they just said, "well, you know...we have to find a way to repair the glass. I never noticed anything being there before." WOW. What a response. He eventually took $20 off of the repair cots. Nevertheless, avoid this place at all costs.

do not take your phone here for screen repair they will mess your screen up and when you take it up…read morethere to get it fixed they'll blame their bad work on you and will not fix their mistake! bad customer service and bad management

**Update to 11/28/18 Review**…read more T-Mobile restored my faith in customer service last month when they resolved a miscommunication issue I occurred while switching to T-Mobile One! The way a company deals with unsatisfied customers reflects on their core values and ethics! T-Mobile truly does care about the satisfaction of customers and when you reach out to them about your concerns they respond promptly with genuine willingness to help and make things right, as best they can. I can now say that switching to T-Mobile One was a great decision! I'm satisfied with my coverage, the price and time every T-Mobile agent/employee took to allow me to experience my magenta moment

CHARGED FOR ACCESSORIES DECEPTIVLEY - I'm writing this review as a customer of probably 20 years…read morewith several lines and I'm familiar with certain practices, but this deception is a new one. I came to the store to specifically purchase a certain phone but it wasn't available so I told the representative I would buy online. The representative responded with something to the effect of "why order online when we can give you this "bundle package" and you can get a phone immediately. I asked what the bundle package was and he stated it was a screen protector, phone case, and wireless battery charger. As a person who is very much appreciative of free stuff and since the GB wasn't a huge factor for me, we proceeded with the purchase. As a side note, I knew I was going to purchase this certain phone so I had already ordered a screen protector and case previously and I already had two wireless chargers at home. We proceeded with the purchase...THIS IS THE IMPORTANT PART..... during the purchase I was concerned about the amount of the taxes related to the down payment and he moved the screen around so that I could see how the amount was calculated, and no where on the screen were said accessories that I was to purchase. We completed the transaction and he installed the screen protector and mentioned something like "you will have lifetime screen protectors as long as you maintain the insurance". I immediately stated that I didn't want the insurance and at no point was asked if I wanted it. He said, okay I can take off but I told him no worries I'll just call customer service to remove (as I stated earlier, I'm familiar with certain practices). He put the receipt in my bag and I went to my car. Once I got to the car, I took the receipt out and was about leave and call customer service to cancel insurance and noticed that he charged me for the accessories. I immediately went back in the store, let it be known that I was aware of the deception and that I wanted my money back. He said something to the effect of "I gave you a good deal and didn't charge you a down-payment". I responded with that was not the "DEAL", you deceived me, and I want to return everything including the phone and I don't want to pay a restocking fee. Long story short I returned everything I purchased and was still charged a restocking fee even after I spoke with the manager on the phone and explained the situation. I'm deeply dissatisfied with the service at this location and I'm not sure if I'll continue with my service at T-Mobile.

I completely messed up my phone by accident and was in desperate need of a new phone so i came to…read morethis store and let me tell you not a ounce of disappointment at all the employees were very nice and helpful, Mikey was the one that had gotten me a new phone and he was very good at his job 10/10 outstanding service he even hooked me up on the trade in deal I would say get this guy a raise asap if possible. Before going into that store i was upset but when i left it, i was truly happy truly wonderful people i feel they don't get enough credit honestly. If you are ever in desperate need if a new phone this is the place!

Great service. Walked in the door 30 mins prior to close and expeditiously helped me with my phone…read more Courteous and friendly staff.

Installed bands on Smart Watch at no charge. Staff member was very nice and helpful. Folks need to…read morevisit and come to appreciate what I experienced.

Ew. I should have taken the 1-star review seriously . I just wanted a silver wedding band resized…read more(made bigger). The guy said he couldn't do it without adding silver, and that it was better to replace it. They tried selling me a bunch of very cheap looking stainless steel and hollow silver wedding bands. When I said I didn't want them, they said they could make the ring bigger, but it would cost $80 - the entire cost of the ring. So I left, went to a small jewelry stand I happened to come across in Northlake mall, and the man there re-sized it perfectly for $30 and was professional and straightforward. I definitely wouldn't go to Flawless Jewelry & Phone Repair unless you know exactly what you need done and how much it should cost, and don't mind dealing with sliminess.

In and out in ten minutes with replacement screen and new otterbox case. Raj was very helpful with…read morerecommendations & efficiently repaired phone screen.

I had a very disappointing and frustrating experience with this repair shop…read more The first time I went in for a battery replacement, I was told to come back in a couple of hours. When I returned, nothing had actually been changed. My phone still showed the exact same battery health (83%), and there was no system message indicating that any battery had been replaced. That was the first red flag. When I questioned it and asked the technician to open the phone in front of me, he refused and told me to come back the next day. That lack of transparency immediately made me uncomfortable. The next day, after insisting, the situation became even more suspicious. I was shown a battery that supposedly came from my phone, but it had specifications that didn't even match my device (wrong capacity, no Apple branding). That raised serious concerns about honesty and professionalism. At one point, when I stepped away briefly, the technician suddenly "completed" the battery replacement. This time, my phone immediately displayed a notification saying the battery was not recognized as genuine. That clearly showed that the previous visit, no replacement had been done at all. In the end, I requested my original battery back and had it reinstalled because I no longer trusted the parts or the service. Once reinstalled, my phone went back to showing the original 83% battery health, confirming that it was indeed my original battery all along. This experience felt misleading and unprofessional. A customer should never have to question whether a service was actually performed or not. Transparency and honesty are essential in this type of business, and unfortunately, that was completely lacking here. I would strongly recommend being cautious and asking to see the repair done in front of you if you decide to come here.

Thank you for a great experience. I posted before a negative comment because of an uncomfortable…read moreand rude experience I had with one of the store clerks but upon returning to pick up an item I was stunned. The clerk was friendly, patient, and notified me of a wait in retrieving my item and spoke a friendly salutation on my way out. I wanted to just let them know that their courteous service was noticed. Thank you.

8/10/2021 We have done a lot of buying and pawning at Cash…read moreAmerica, this location for 13 yrs or more. Today we went in to sell some scrap gold. They have a sign that says We Buy Gold. Guess what, the person of color who helped us took the 2 items and told me they were not gold so of course they would not want them. I knew for certain both items were 10K We went to another Cash America who check both items , verified they were 10K and we were paid almost $100. Some people are just to lazy to do their job and I hope if any of you go to this Cash America you have better service than we did