This is not what they say it is . I made an appointment online. The moment I walked in the door…read more The line was all the way to the door. I was never greeted or asked about the appointment that I mad online. I had to stand in line like everyone else. The appointment made no sense.

Dropped off my iPhone at 11:30am for a screen replacement and was told it would take 1-2 hours. I…read morewaited nearby, only to get the pickup notification three hours later. When I returned, they had installed the wrong screen -- an OEM version that costs $200 more than the aftermarket screen I specifically asked for. Instead of owning the mistake, I was told to wait "20 minutes" for them to fix it, which turned into another 35. What should have been a simple repair turned into most of my day wasted because of their poor time estimates and careless error. No apology. No accountability. No effort to make it right. Take your business elsewhere.

In and out in ten minutes with replacement screen and new otterbox case. Raj was very helpful with…read morerecommendations & efficiently repaired phone screen.

I had a very disappointing and frustrating experience with this repair shop…read more The first time I went in for a battery replacement, I was told to come back in a couple of hours. When I returned, nothing had actually been changed. My phone still showed the exact same battery health (83%), and there was no system message indicating that any battery had been replaced. That was the first red flag. When I questioned it and asked the technician to open the phone in front of me, he refused and told me to come back the next day. That lack of transparency immediately made me uncomfortable. The next day, after insisting, the situation became even more suspicious. I was shown a battery that supposedly came from my phone, but it had specifications that didn't even match my device (wrong capacity, no Apple branding). That raised serious concerns about honesty and professionalism. At one point, when I stepped away briefly, the technician suddenly "completed" the battery replacement. This time, my phone immediately displayed a notification saying the battery was not recognized as genuine. That clearly showed that the previous visit, no replacement had been done at all. In the end, I requested my original battery back and had it reinstalled because I no longer trusted the parts or the service. Once reinstalled, my phone went back to showing the original 83% battery health, confirming that it was indeed my original battery all along. This experience felt misleading and unprofessional. A customer should never have to question whether a service was actually performed or not. Transparency and honesty are essential in this type of business, and unfortunately, that was completely lacking here. I would strongly recommend being cautious and asking to see the repair done in front of you if you decide to come here.

went in today to get my iphone 14 pros battery replaced and charger port replaced was very…read moreaffordable took one hour i'm pretty happy with my phone now this place was great

Be careful doing business with them. They were supposed to unlock my phone but only lasted 2 months…read moreunlocked. The unlock is supposed to be permanent not only 2 months. They didn't want to give a refund and they wanted to charge again to have it unlock again. Be careful. They will take your hard earn money and rip you off

I wish there was an option where I'm not able to put any stars. Let me begin my rant…read more.. My Samsung Galaxy S III screen broke and I called Monstrous to repair it. They told me that it will cost $125 and approx 5 hrs to repair. Initially I thought the time and price was fair but not great. Due to time constraints and the convenience of it being down the street, I obliged. Upon receiving my repaired phone, I noticed SEVERAL and I want to emphasize SEVERAL chips and scratches along the interior part of my phone where the glass fit. I brought this to the attention of my sales rep and of course he pretended as if he had absolutely no idea what happened. He proceeded by asking his repairman what happened and he acted as if he couldn't care less. Later I noticed dirt and dust underneath the glass and they just said, "well, you know...we have to find a way to repair the glass. I never noticed anything being there before." WOW. What a response. He eventually took $20 off of the repair cots. Nevertheless, avoid this place at all costs.

do not take your phone here for screen repair they will mess your screen up and when you take it up…read morethere to get it fixed they'll blame their bad work on you and will not fix their mistake! bad customer service and bad management

They did it again for me! Had an issue with my iPad and they fixed me right up! I can't see ever…read moregoing anywhere else!

From the owner: At Professional Phone Repair Service, we specialize in fast, reliable, and affordable phone repair…read moreservices in Duluth, Lawrenceville, and throughout Gwinnett County, GA. Whether you’ve got a cracked screen, battery issues, water damage, or software glitches, our certified technicians can restore your device quickly and professionally. In addition to expert mobile phone repairs, we offer a wide range of accessories and the latest smartphones at competitive prices. As your trusted mobile phone repair shop and accessory store, we’re committed to exceptional service and high-quality parts to ensure your device works like new. Visit our shop today for top-notch service or call us for quick repairs you can count on.

Genuine human to human review, this place is terrible. 1…read more The guy doesn't know jack about what he's doing 2. Uses cheap parts and charges premium prices 3. Takes 3 hours for what apple can do in 45 minutes 4. Takes advantage of people who don't know better 5. Overall unpleasant experience I WOULD NOT recommend here, either go to an official store of your phone brand or any other service You're probably better off fixing the phone yourself than taking it to this guy.

DO NOT go here. They DO NOT guarantee their work/product. I would not recommend this business…read more Initially, the service was good. They didn't not have my style screen in the store so I waited to have it repaired by the next evening. The owner and his son stated it would be ready around 4 or 5. When I arrived the next day, everything went well. I had to wait a little longer than promised, but my phone was intact and functioning. However, a almost a month later the screen shows a green line that gradually gets bigger each day. I took it back and they would not replace the screen. Instead, they suggest I buy another screen free of labor fees. The son insisted I dropped the phone or caused damage, yet you see in the photos no damage occurred.

I just left this location and was very disappointed in the customer service, the young black kid…read morewith mini braids was rude and carries the title of manager, he has zero people skills and needs more training and demoted. The young man named Alexa should be the manager seeing as he helped me more than the rude manager, let's just say I am very disappointed in Verizon and this store!

First time at this location. I usually frequent the Centerville location in Snellville. I only…read morewanted to confirm the shipping status and add myself as an authorized user to my dad's account. When I arrived there were customers standing around waiting for assistance. The mgr finally asked what brought me in today. I explained the situation and he stated he would need a copy of the POA in order to add me as an authorized agent or user. I had the POA but had to wait for assistance. There were 5 customers ahead of me. So I figured they had all been helped and just waiting for their phone. 30 min turned into 90 min before someone finally assisted me. Other customers were getting aggravated that no one had come back to check on them. Most were requesting upgrades, accessories, and status of orders . From what I observed, there were 5 staff members working the floor. One was new so she had no idea what she was doing. She was signing everyone in and informed them the wait was approximately 90 min to 2hrs. Some left others added their name for call back. I understand every customer deserves your undivided attention but when you have a floor full of customers and there are only 5 staff members you must have a plan to assist your customers. No customer should be waiting 60 to 90 min before they're taken care of. After the first 6 customers were taken care of the mgr disappeared. Not sure if he was on break or lunch but he could have told us and that someone else will assist us. I asked where was the mgr bc he initially told me he would assist me. The new staff member just said oh he's in the back . So I asked another member to assist me. He pulled up my dad's account and added me to the account. Confirmed the delivery of his phone. I was told this location is the only corporate location in the area. Hopefully I will not have to visit this location again. They were all nice but customer service was poor. They need more ppl working the floor and maybe 1 or 2 to check you in. Again you should not have to wait 60 to 90 min. Please disregard the previous review as it's for the CENTERVILLE LOCATION.

Excellent customer service. Got my iPhone display fixed in under 20 minutes at a very affordable…read moreprice. Highly recommend!

I'm sorry it took me so long to write a review. I advised them of my issue and they gave a quote…read moreand fixed my iPad within two days. Replaced the charging port which had worn out after 7 years of hard use. Pleasant and friendly staff. Highly recommend!

I gave them my iPad 11/26/23 They had my iPad for a month…read moreand couldn't fix it . It was a simple issue that could have been fixed in hours. Everytime I asked for my iPad they said they didn't put it back together yet. When I finally recived my iPad today . Which is over a month later they couldn't fix it . And my iPad is in worst condition. I do not recommend this business.

I had spilled water on my laptop, took it in for repair. Shehzad promptly diagnosed the issue on my…read moreMacBook Pro, replaced the battery with a high quality OEM Apple replacement battery and had my laptop up and running like new in no time. When you want the best, come to the best! 5 Star service and best cell phone repair shop in the area.

Let's just say be ready to wait and when i say wait as in wait wait Wheww this location is under…read moreconstruction due to them expanding the store so it's limited space in the store and again a good wait time to be served. It took me coming here twice to get what i needed solved. Both days i came here i waited a hour to speak to someone . It's about a good 10 workers in the store and they all have tablets or laptops waking around with or at a table sitting down helping people. Long story short just wait till the construction is complete before you come here i think the store is almost ready

Wow. I was surprised by all the 1 star reviews. We were in and out in less than 10 minutes,…read morewelcomed promptly and taken care of right away. We went in to replace the remote. I guess it happens enough that they keep a boxfull by the front door.