Let's just say be ready to wait and when i say wait as in wait wait Wheww this location is under…read moreconstruction due to them expanding the store so it's limited space in the store and again a good wait time to be served. It took me coming here twice to get what i needed solved. Both days i came here i waited a hour to speak to someone . It's about a good 10 workers in the store and they all have tablets or laptops waking around with or at a table sitting down helping people. Long story short just wait till the construction is complete before you come here i think the store is almost ready

Wow. I was surprised by all the 1 star reviews. We were in and out in less than 10 minutes,…read morewelcomed promptly and taken care of right away. We went in to replace the remote. I guess it happens enough that they keep a boxfull by the front door.

I just left this location and was very disappointed in the customer service, the young black kid…read morewith mini braids was rude and carries the title of manager, he has zero people skills and needs more training and demoted. The young man named Alexa should be the manager seeing as he helped me more than the rude manager, let's just say I am very disappointed in Verizon and this store!

First time at this location. I usually frequent the Centerville location in Snellville. I only…read morewanted to confirm the shipping status and add myself as an authorized user to my dad's account. When I arrived there were customers standing around waiting for assistance. The mgr finally asked what brought me in today. I explained the situation and he stated he would need a copy of the POA in order to add me as an authorized agent or user. I had the POA but had to wait for assistance. There were 5 customers ahead of me. So I figured they had all been helped and just waiting for their phone. 30 min turned into 90 min before someone finally assisted me. Other customers were getting aggravated that no one had come back to check on them. Most were requesting upgrades, accessories, and status of orders . From what I observed, there were 5 staff members working the floor. One was new so she had no idea what she was doing. She was signing everyone in and informed them the wait was approximately 90 min to 2hrs. Some left others added their name for call back. I understand every customer deserves your undivided attention but when you have a floor full of customers and there are only 5 staff members you must have a plan to assist your customers. No customer should be waiting 60 to 90 min before they're taken care of. After the first 6 customers were taken care of the mgr disappeared. Not sure if he was on break or lunch but he could have told us and that someone else will assist us. I asked where was the mgr bc he initially told me he would assist me. The new staff member just said oh he's in the back . So I asked another member to assist me. He pulled up my dad's account and added me to the account. Confirmed the delivery of his phone. I was told this location is the only corporate location in the area. Hopefully I will not have to visit this location again. They were all nice but customer service was poor. They need more ppl working the floor and maybe 1 or 2 to check you in. Again you should not have to wait 60 to 90 min. Please disregard the previous review as it's for the CENTERVILLE LOCATION.

Wow wow wow! Probably the best customer service I have ever…read moreencountered. Milt told me right from the beginning that his service was not the cheapest I could find for what I was looking for. He then proceeded to give me a lot of advice on what I needed to look for and how NOT the be taken advantage of when dealing with other internet providers. Thank you so much!!

Highly recommend Atlantic Nexus!!! If you're looking for an internet service provider where you…read moreget amazing customer service, then you've found them. I've been on the phone with Milt, the owner, and Liz...at 10pm because they were trying to help me troubleshoot a WiFi issue with my router. Milt could have waited until the next day to call me back but wanted to ensure I was up and running. He'll tell you what you need, why, and make sure you don't pay too much. Give them a call...you'll be really glad you did.

Horrible customer service from sales reps that don't give a shit. Called to confirm a specific…read morephone was in stock and was told they have plenty. 30 minute drive later, I was told they don't have any in stock. Straight up lied to me. Will be cancelling my plan.

First of all been a customer over 25yrs. At that time it was Cingular…read more I'm in today for assistance on my new phone. Upgraded 2 days ago for the 13. Yeah I know the 15 coming out later this month but I refuse to pay $2k for a phone. Sorry not sorry... Kia assisted me on the purchase 2 days ago. She was very sweet, knowledgeable and helpful. She went over every option to get me the best deal and discounts. My current plan was better than the ones offered. So I kept the current plan. Today, the Assistant store mgr Brian assisted me. He was great! He had just finished with a customer when I walked in. Actually I met him a week ago when I came in regarding a possible upgrade. I did not get his name . Like I said just needed help removing an annoying pop up. He asked that I do a review while charging my phone. So here I am If you're in need or considering upgrading, drop in to this location off Hwy 124 in the Target plaza next to Applebees.

I just give the 5 star to this store because the stone manager she was so good on her work she…read morehelped me a lot, The only thing i don't like because I call apple because my bands from my Apple Watch a tiny piece they broke so I call apple to see if they cover the warranty the one I bought, so I wait long on the telephone line end finally she told me they're covering the bands she told me to brig the old ones, so I went to my appointment the guy he was there make me wait for one hour , I just came from work I was tired, end when he finally come he told me i can't replace the bands I explained it to him he was so rude I understand if can't is fine Why does he have to act so rude? He is name is MAURICE guy very rude

was browsing for a computer for a va education program, bestbuy introduced me to ist computers and…read moreplease read below ist computers sent me the wrong unit, take forever to receive a response, can not leave a review on best buy so i will warn people here. the computer they sent was wrong and what makes it worse was that i needed this for a veteran educational program and now will have to exit due to this issue. the fix was for them to reimburse $300 to make up for their mistake. the mistake was they forgot to put 16 gb of ram and oh yeah the terabyte hard drive. how are they a company? they are known for doing this. you would think bestbuy would not advertise them as a partner. i hope your business closes! everyone if you buy from here check you hard drive and ram! make sure it is the amount you have agreed to at the time of purchase! josh, thanks for letting me know that you signed off for the day as you are the one you told me to reach out to you. bestbuy won't let you put the review on their page unless its positive no resolution! business as usual! returned the unit, they know that i returned it due to using their shipping label but i will end up waiting over a week for a refund. found a better deal on newegg way to go best buy!! veterans read my warning, this company does not care of there mistakes!

I completely messed up my phone by accident and was in desperate need of a new phone so i came to…read morethis store and let me tell you not a ounce of disappointment at all the employees were very nice and helpful, Mikey was the one that had gotten me a new phone and he was very good at his job 10/10 outstanding service he even hooked me up on the trade in deal I would say get this guy a raise asap if possible. Before going into that store i was upset but when i left it, i was truly happy truly wonderful people i feel they don't get enough credit honestly. If you are ever in desperate need if a new phone this is the place!

Great service. Walked in the door 30 mins prior to close and expeditiously helped me with my phone…read more Courteous and friendly staff.

I was switching internet providers from cable to a hotspot. After trying different sets of…read moreinstructions I decided to get help. Called one well known national nerd like help company and their pricing was ridiculous. Via Yelp I found Eric! On-time. Efficient. Patient. He understood what I wanted, made it happen, and double checked my Nest connections. His price was very, very reasonable.

Great service fast & efficient solutions will recommend…read more Great service fast & efficient solutions will recommend

FINALLY A kind gentleman named Colton in Broken Arrow Tulsa, Oklahoma came out in 40 min fixed what…read more6 men could not fix in over a month. Thank you so much. Ask for Colton to fix the mess left.

The service was spotty at first. After many calls and service calls, they got it straightened out…read more I cancelled on 5/5 2026. They have continued to bill me. I called 2 weeks about this and was told to wait for the final bill. Today I was billed again! Plus 15 dollars. Now I try to call and their system recognizes my phone number, tells my the account is closed and hangs up on me. I can get no where trying to ask a question. My advice, GO STARLINK!!!!!