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    Recommended Reviews - Verizon

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    9 years ago

    This placed is packed with customers and not enough Verizon workers. Approx 45 minute wait if your lucky. Horrible service

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    T-Mobile

    T-Mobile

    (6 reviews)

    Terrible store. My adult son took his At&t iPhone to this store to trade in for new phone. I am the…read moreonly authorized person in my account allowed to make any changes to the plan. This store took the iPhone in trade and he opened a new service with them. I was never called for authorization of this transaction or trade in of a phone in MY NAME. They said they didn't need my permission as he was an adult. WRONG!!! I called T-Mobile customer service and they told me this was not their way of doing business and I should have been notified before the transaction was made. Told me they could not help and that I needed to have that store do the right thing. They did pay most of the remaining balance on the contract I had on the iPhone but only because I had no choice due to their refusal to reverse the transaction. To me that was pretty underhanded and is not T-Mobile policy. STAY AWAY FROM THIS STORE!!!! I would rate a 0 star rating if I could have.

    I do not recommend T-Mobile on Route 60 in Lakes Wales FL. Terrible customer service. I am a snow…read morebird and have purchased a home internet for last three years. Every year they will not let me return the home internet back to their store. They tell me I have to call customer service for a return, package it and send it back myself. T-Mobile customer service tells me they can do it but they won't. This year I found out I can return it to another store. So I took it to the store on US 27 in Lake Wales and they took it back with no questions asked. That's where I'll be taking my business from now on.

    Mr Phone Pro - Mr.Phone Pro Cellphone Repair

    Mr Phone Pro

    (10 reviews)

    Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

    This guys are the best and I fully recommend them , they put the customer service in high ,…read more This place fix my back of my iPhone that was crack , a couple weeks pass by and I notice my back was crack again , well this guys back up their warranty and redone my back screen as their good faith of their work , so definitely this guys are honorable and trustable and great people to build good clientele... You won't be disappointed to come here , they have fair prices and they back up their work ... Thanks for fixing my phone

    Verizon - mobilephones - Updated May 2026

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