I had a great experience with Verizon. The staff was helpful, patient, and really knew their stuff. They walked me through my options, answered all my questions, and made sure I left with exactly what I needed. The service felt straightforward and honest, and the pricing was fair for the quality you get. Everything was set up quickly, and the whole process was smooth from start to finish. I'd definitely recommend Verizon for anyone looking for reliable service and knowledgeable support. read more

Logan is an amazing Tech. We came in today as we were experiencing some difficulties with our phones. In a matter of minutes Logan did some great troubleshooting and devised a plan for us to follow so that we could perform our own testing to see if there was a performance improvement. So far so good stay tuned. read more

I never post harsh reviews but my experience was horrible! Had to visit so many times to do a simple new phone purchase (screwed that up and added it to the wrong line which caused major issues), and trade in (they sent me to apple when there wasn't even an issue other than the one they created!). The only reason it's not 1 star is because Alex was actually very helpful when he was available. read more

Terrible experience! This store treated m mother-in-law poorly because she isn't proficient in English!

I was greeted right away and waited only a short period of time. My salesperson was Ennis and he was great! He was patient and explained everything to me. He didn't try to sell me any extra products that he didn't think I needed. I purchased a replacement Ipad and he was great about transferring the data over from the old to the new(I did pay for this service). The process took a long time but it was worth it. I also noticed that several elderly people came in around the same time I did and I felt like they were treated with respect and patience by everyone that they encountered in the store. I did also notice that they went out of there way to help with additional concerns they had. Keep up the good work! Thank you! read more

53 minutes ago I was trying to switch service from T mobile to Verizon.This guy his name is Kerry(african American dude) I don't remember his name exactly.He giving me attitude when I ask questions and making stupid jokes with me.He was so unprofessional and ignorant person ever.He shouldn't treat any costumer like this .He was trying to kick me out from the store with no reason.He acted like he own that verizon store.I had really bad experience today. read more

Down right awful. I bought a Christmas present for my mom a new phone. Who ever works there messed up my order called my mother (after it said in the file this is a gift do not contact) and blew her surprise. Then while talking to Stephane on the phone she didn't care about what occurred and was very short. I would not l recommend this location to anyone. read more

The absolute worst they literally only care if you're buying something they offer no technical assistance whatsoever unless you're buying some thing and they are very happy to upsell accessories, but do not care to help literally every time I've had an issue with service or my phone I've had to troubleshoot it myself I do not recommend Verizon at all and the store is absolute trash. read more

Awful customer service. Went to upgrade my phone and the associate made me look up the device I wanted on my app- she wouldn't "go into the back" to search. Said we have to do it through the app, and declined to assist in any way. Horribly rude and an overall terrible experience. Never shop here. read more

Horrible service from for staff members on a snowy day with no other customers. Came in to discuss my bill and waited for over 20 minutes. Was greeted at the door but wasn't offered to sit down, he sat there looking at his iPad not telling me anything he was doing, finally said he had to go back to print out the bill and I sat on the counter for over 20 minutes. Ridiculous. Nobody else in the store offering to help, I don't think the guy even made eye contact with me the whole time I was there, let alone acted friendly or shared what he was doing. Seemed like the staff felt put out that I even walked into the door. This isn't the first time I've experienced poor service at this location, but this was definitely the worst. read more

Worst service at a Verizon store in more than a decade of being a Verizon customer. The man who got me signed in was not friendly, and before he finished the process he told me twice that if they have the phone I want in stock, they will not be able to help me set up my phone or transfer any of my account information. I knew there would be a considerable wait since it was the day after Christmas, so I decided to go onto my Verizon account and see how far I could get in the order process on my own. I got pretty far and was pleased that in "My Offers" there was an $800 trade in offer that a Verizon salesmember from another store told me would be available to me. Before I could complete the transaction, my name was called, so I decided to abandon the order and work with the sales staff assigned to me. Shekita was already helping another family with their 3 new phones, so she was somewhat distracted and impatient with me when my phone wouldn't confirm her access to my account (kept getting an error). When we finally got through that, she told me the $800 trade in offer was NOT available to me because I didn't have an unlimited plan. I tried to explain that both the salesperson from another store and the upgrade offer in the my verizon app said otherwise. She insisted I was wrong and I couldn't convince her otherwise. She didn't offer to check on it, she just told me to read the fine print on the offer. So I left. Then I sat in my car in the parking lot and started over in the app, where I DID get the upgrade offer and I successfully placed my order. In light of the worker shortage in America right now, I know customer service is taking a big hit, but this was seriously one of the worst experiences I've had in a long time. I've always had good customer service from Verizon, so this was unexpected and extremely disappointing. read more

Based on the last two visits.... We stopped in to add our daughters to the account. We spent about an hour and a half in the store figuring things out. At the end of it I was lead to believe I would have unlimited data at the beginning of the next cycle. NOPE... today is the first day of the new cycle... still working on the old data plan. I returned to the store to figure things out... now I'm waiting in a store roasting in the heat. Why no A/C Verizon? Why am I here on my own time because you guys can't take care of things on your end? I do my part... use your service and pay premium prices.... When are you going to give premium service? read more

The customer service here is pretty good yet it is advisable to make an appointment prior to arrival. This store gets unbelievable packed with customers to the point of it being standing room only. The main reason for this is because this store is the "only game in town." Again, set an appointment prior to going in. read more

Frustrating. Bought a screen protector for my phone from this store a little over a year ago. I went in to get it replaced and they told me I have to go to the mall. Why didn't they tell me this when I bought the screen protector? It was either pay $44 for a new one or go to the mall for $10. Not cool but worth sharing so other people don't waste their time with poor corporate policies. Huge miss Parker Verizon store! read more

I was helped by an employee named David. He was helpful, patient, and offered me the right products. I will be going back!

So grateful for good people, between Shekita in store and Sheila via Verizon online we TOTALLY handed a dreadful situation and COMPLETELY restored my account. Wake up without cell phone service and you'll know the gratitude I'm talking about. Again Shekita @ the Parker location can handle even the worst situation!! Best customer service experience I've ever had in a Verizon retail store. No exaggeration. read more

I went in after calling Verizon as I was trying to upgrade my phone. The first guy said no problem but I'm off in 4 minutes. Than another guy comes up and nope go on app call Verizon like wtf I came to the store give me some customers service. Terrible experience. read more

Sorriest worst excuse for a service company. NOBODY ever answered over a dozen calls to port my number to my new account. Left on extended holds that exceeded 5-7 min. 2 chat sessions with their "coaches" who cannot even access the account and made absolute no effort to escalate or resolve the issue. When I was finally fed up and went back to the store to cancel the account and return the equipment after waiting an hour was rushed through at the last minute then they had the unmitigated GALL to charge me a $50 restocking fee when THEY could not offer the MINIMAL effort to get the new account started. Sorry piss poor company from top to bottom. read more

Outstanding Customer Service. I went into the store having to do something I HATE, replace a phone. I was able to get helped by AJ. First thing was his smile, it's great to be helped by someone who shows that they are happy to be there. He was able to help me with my phones, passwords, and transfers. (Which these are things that I am totally clueless about being that I always just save and don't remember them) He transferred all my numbers, Pictures, Apps, etc which saved me ALOT of time. All of the sales reps were very professional as well. There was a guy that was not so nice to the manager and she handled the situation very professional about the situation. I would definitely recommend to anyone who has Verizon. read more

Went to this location on a Saturday to ask some questions, saw the 50 people already in the store and decided it just wasn't worth it.

I am not a Verizon customer but was recently looking to replace my current provider due to poor coverage at my home. When I went into the store, I was originally greeted by a gentleman named Eric who put me on the list to be helped. Frankly, the man that ended up helping me was not helpful. I asked if there was any way that I could find out what type of service I would have at my house (other than coverage mod which are not accurate). The first guy said he couldn't help me unless I was a Verizon customer. Unsatisfied with his response and demeanor, I asked to speak to someone else and eventually spoke to Eric again. At this point you may be wondering why I rated them 5 stars? They get 5 stars because of Eric! He went above and beyond in trying to help me with my issue! He had a phone provisioned for me (may have been a trade-in) and asked me to come back in the morning to pick it up. I came back and he let me borrow the phone for a few hours to test the signal in my home. Turns out, not even Verizon has decent signal where I live in Parker. I returned the phone to Eric that evening and thanked him for his help in clarifying my situation. I'll end up putting up a signal booster instead of switching right now. When my contracts are up at my current provider, I will likely be headed to see Eric and transfer our 7 lines of service because of this experience. read more

We showed up thinking that our phone order would be ready but no one in the store had any record of it. David was our representative and I cannot say how rude, condescending, and patronizing he was. He kept telling us the same thing even though we didn't understand. And we told him we were not understanding and could he explain it on our level. He told us multiple times to "let him finish" talking and he gave me the "hand" signal to stop talking. I'm sorry, but I'm in the retail business as well, and I have NEVER treated someone the way David treated us. read more

Just got off work spent all of last night trying to get my husbands new phone setup!!!! I walked in the door and was greeted by the rudest man I've ever been around. I have 9 devices on my Verizon account just moved from CA and I loved going into the Verizon. I've had this wireless carrier for 13yrs. I was advise by the same man we can't help you. I explained I've been with Verizon for over 13yrs he had the never to turn it all around and make it about him!!! He advised I've been with Verizon for 15yrs. I'm so tempted to take all of my devices elsewhere!!!! I've stayed with Verizon because of how good there service has been!! So rude!!! Don't go into this store thinking they will help you!!! Jackie read more

I had the best experience at this store! We just switched from Sprint to Verizon, (they bought out our contract!!!) and went in two days ago. The associate we worked with was Greg. He is newer, but did a fantastic job! He was knowledgeable about the products, and directed us according to what we wanted, not according to what would serve him. He was very patient while we explained what we needed, and he did a great job finding us a plan that would be within our budget. It did take a little while, because Greg was still training, but it was an honest mistake and he was very kind to us. To be fair, we did have a small negative experience with Frank, but that seems to be the norm! After our visit to the store, the owner of the stores called us because he had heard our visit took longer than usual. I thought that personal touch was extraordinary! I also got a text two days later from the store manager. Their old reviews are terrible, but they are clearly taking steps to dramatically improve customer service, and it shows!! Thank you Parker Verizon for getting us out of the clutches of Sprint! Truthfully, we didn't save money, but we got high-end phones. Customer service is worth more than money! I will be happily going back! read more

I've had the same experience as Jese S at this location. It's the only one in Parker, so they're the only gig in town and they know it. Aside from being busier than a one legged man in a butt kicking contest, the staff is definitely not as qualified or informed as you may be accustomed to. Some of the times I've come in for help or to fix their mistakes they've kind of had this scratch-their-head-and-say "yeah, boy, about that.... Uh... yeah." I tried to get my work number transferred over to a Verizon phone and it took over an hour, which was far too long to be standing (they don't have any place for the legions of waiting customers to sit) watching a guy click and type away on his computer. I have to go back to fix another one of their mistakes regarding insurance on my family plan, and I'm not looking forward to it. read more

My poor mom went into this store to pick up a Verizon SIM card after switching from T-Mobile. They were INCREDIBLY rude and aggressive and refused to give her a SIM card because her name wasn't on the account. My sister was able to pick up her SIM card from a different store without a problem, they just texted me the link to verify it. My mom called me while at the store and I told them that both customer service and another store had told me the verification link would work to verify her identity. When I told the workers that they got incredibly obnoxious and started yelling over the phone. They even repeatedly tried to GRAB MY MOM'S PHONE to talk to me after she told them not to touch her phone. I am SHOCKED and appalled that Verizon would have employees like this. I feel so bad for my mom and seriously cannot believe she had an experience like this. I wish I would have been there because she did not deserve to be treated like that. The employee was an African woman with a very long name that my mom can't remember. She needs to be fired and this store needs to hire less rude and aggressive employees. read more

I guess first impressions are everything. Came into store today, granted it is a Saturday and the store is PACKED to the gills (Not sure why) looking to possibly move my 5 lines over from At&t. The nice African American lady smiled at me which was nice but some other guy came up with iPad to take my name. I told him that I was looking into new service and asked how long the wait was, he said about 30 min at which time I said I'd come back BUT asked if they had any pamphlets or pricing material which he responded "Nope, all online.". I thinking, really, you have nothing to give to new customers? Basically what you're saying is wait in our line and we'll get to you when we'll get to you? Here's the problem, most of the people in there were EXISTING customers with problems. Why not have one or two employees helping possible new customers while others take care of existing? I was never offered anything else but a "Check our stuff online" type attitude. I walked out not to return. Funny thing is, I went over to T-Mobile and there were about 5 people ready to help. Went to Sprint and another two people and decided to go to Costco and got all the info I needed. Listen, I understand that it's busy and you're tired of dealing with people but why not give me your card, tell me a good time to come in etc? A little goes a long way here. read more

If I could give -5 stars I would. These people are scam artists. This is the third time I went in to find out about cost of adding lines, data, etc.. and they severely misquoted what I would actually be paying. They weren't even close. Being that I expected a similar issue from my two previous meetings I asked the agent to triple check the charges. He assured me what the costs would be, even wrote them down. Of course when I received my bill from VZ it was severely higher. Taxes and fees were already factored in so it wasn't that. The agents on the phone have always been amazing and solved any issues I had, but this store and their people are a joke. Enter at your own peril. Buy online and always deal with phone agents. read more

40 minutes still waiting....and the same two associates have been with the same two people. It's disgusting. One guy has handled three people since I've walked in. Pathetic. read more

I honestly despise going to Verizon in general. It's usually a several hours long, stressful, event. Yesterday was an entirely different story. We were literally greeted at the door by a smiling, welcoming face. That was the face of Amanda. We had a damaged phone, a huge time crunch, and tons of questions. I'm not kidding when I say, Amanda had our issues solved in mere minutes, and with basically zero effort on our part. She was so kind, personable, knowledgeable, and efficient! We cannot recommend her enough! read more

HORRIBLE service from Marissa at the Parker store. Not concerned about answering any questions about our plan. Only wanted to get rid of us and get to the next sale. Looking into changing carriers so I never have to deal with these people again. read more

Went in because my phone was not working. They said it was the internal hard wear and that I needed to purchase another phone. I felt hurried and rushed and I ended up purchasing another phone. They wouldn't help me set up the new phone they just gave me paperwork on how to set it up and told me that they were not allowed to set up phones anymore. WTF? What good are they then? So I went home and tried to set up the phone myself which they assured me was relatively simple and anyone could do it. Well, guess what I couldn't do it. My brand new phone that I just purchased didn't work. I could get internet access but not make any phone calls. I ended up going to the park meadows store for help and it was like night and day. They set up my new phone for me, discussed my options, let me sell them back my old phone etc. My advise to others is do not go to this store. I've been to the others in cherry creek, park meadows and Colorado blvd and they are not all like the store in Parker. read more

I came in for service support on a waterproof case I'd purchased weeks before. Version Staff member, David, was very helpful with answering questions, looking up my purchase information and giving good advice. I left with everything I needed to have, problem solved. David was patient and didn't seem to mind working with someone who wasn't even buying anything today. He surpassed all expectations, and mine are high, for customer service. I'm also satisfied with Verizon's mobile service plan for $40 prepaid for 30 days when I'm in USA. I may come and go, but my phone number stays the same, even when my account goes quiet for 4 months at a time. Minutes and data are generous, basically unlimited. I'm a happy Verizon customer. Thank you David. read more

One word, LUKE. I came into this location beyond frustrated due to having phone problems. We rely on it for absolutely everything and I was having a existential crisis that day. Walked in an was immediately greeted with a smile. Luke did a great job at making me feel at ease, and assuring that he was working on a solution to my problem. Really enjoyed the human to human experience with Luke and I have now made this a designated Verizon for all my needs. read more

Marissa was beyond rude with our experience in the store. She has no customer service and honestly shouldn't be dealing with customers at all. We will be switching to another cell phone provider after this encounter. read more

Was at this store to upgrade 2 phones and add the third for my daughter ! And was help by Franky wow was greeted with an attitude this person had no customer service skills no knowledge of the product and deals they have and you are representing Verizon ! I bet your CEO will be happy to find out you are sending his paycheck to his competitors . read more

Absolute worst customer service experience of my life. Nothing more can be said about the truly horrendous interpersonal skills of the management team. Happily switching to another carrier as a direct result of this experience. read more

I want to give this place 0 stars, but that's not possible. ive lived in parker for so long, and time after time I try to go in for help on something with my phone. Ive come to realize that they don't care for anything unless its taking your money or your service. Not how they can benefit you in anyway ever! I will only go to the cherry creek store, because they're employees actually care about your needs!! Get outta here, get new management!! read more

Highly disappointed in the customer service. I have had a couple of minor issues with my phone and the few times I come in a trying get service they have been unable to do nothing for me. Why am I been a loyal customer to Verizon when they can't do jack for me ? read more

Very satisfied with the service I have received every time I've been in this store. Yesterday, David R. (Parker store Sales/Tech) went out of his way to solve a technical issue I was having with a phone. His knowledge and professionalism of not only Verizon, but my phone is impressive. My wait time was not excessive, and every tech had a customer. My experience has been the service has exceeded my expectations. read more