Apparently this store is under new management. Which is great! Jake and Evan could not have been…read moremore helpful and knowledgeable when we popped in for a new phone after dropping ours in the lake lol. Great selection of options. Awesome informative guys. No pressure. Straight talk. Highly recommend.

Great experience buying a replacement phone, getting a second for only the tax amount and also a…read moregreat transaction with DirectTV. The employees were super nice and knowledgeable. 5 stars for Sydney who was rerrufu

I went in to look at phones . The staff is super friendly. They have a big selection of phones …read more The value is standard for iPhones . The value is excellent in my opinion because I am a iPhone fan . They have a parking lot so parking is not an issue .

From the owner: AT&T, serving over 81 million wireless customersread more

My husband and I have been customers of this store since it was located on Broadway near Willows…read more The staff was, and continues to be, incredibly helpful and attentive to our needs at both locations. We've continued to keep AT&T as a carrier in large part due to the excellent customer service we received at this store. Can't remember the name of our representative but he was at both locations and is top notch! Theresa W

From the owner: AT&T, serving over 81 million wireless customersread more

Miles is an asset to this location. We didn't even land a sale be he stayed true to resolving my…read moremany concerns. I will be back August to purchase a new phone from him.

My daughter and I both wanted to upgrade our phones. After researching both Verizon (current…read morecarrier at the time) and AT&T we felt AT&T was the best deal. We had been previously to the Verizon store and the customer service, to say the least, was very lacking. We left there extremely disappointed. We then made an appointment at the Saco AT&T store with Maureen and were so pleased with their customer service. We were greeted when we arrived, and Maureen was wonderful. In addition, Ryan helped and we left the store two very satisfied customers! Two new phones and a new carrier; AT&T!

Only had one bad experience here, It was a lousy staffer…read more Other than that it's been all aces. They staff for the most part stays the same which is good. I like to build a good rapport when able, so I find it good. The interior is like any atat store open to change often. This store is a licensed branch not a franchise. Which makes a huge difference in service. Make sure you check what kind of store your going to before hand. Centered on the main road in windom. The store is easy to find. The parking for it is a bit weird but not complicated. If they have the remote control helicopter in store def give it a try. I've the staff take care of a lot a lot of People while I was being helped and they always where kind fast and helpful. They have a bill pay kiosk in store. For any bill transactions you might have. If you like atat or are a customer. Stop in and say hi.

id like to leave a great review for both Jake and Dejonn have been fantastic at the Windham store.read more

My phone wouldn't charge. I got in and out with within 15 minutes without having to pay for a new…read morephone and my phone works just like before now. 5/5 customer service as well.

They know their stuff, but they apparently have almost no employees. On a Thursday there was one…read moreemployee at 4 PM, and he was helping a senior woman choose a new phone. That could take a while. I left. There are ATT stores in nearby towns that do much better. Bring a book. Or the Bible. For reading material to while away the hours while you wait.

I have done business with the Gorham branch of this company since I switched to AT&T wireless…read more Brett and Walter have been helpful and pleasant to work with, and their assistance has been invaluable in guiding me through my transition from the old faithful flip phone to a smart phone. While nothing is as simple as the ads would have you believe, they kept me on the right path. I can now depend on my new phone as I used to with the flip, am learning how to take advantage of its many useful capabilities. Highly recommended business! Thanks, guys.

I had my phone in my right hand. My rabbit was looking especially handsome so I scooped him up with…read moremy left hand. I a) never "scoop" the bunny, and b) never do it with my left hand. Sensing my lack of confidence he began squirming (read: bucking like a bronco). In an effort to make him comfortable my phone dropped out of my hand... And the screen cracked. We knew AT&T would do nothing for us but having never experienced a cracked phone screen before, we went to see them anyway to ask their advice. Us: "Hi, we have a cracked screen and while we know you don't fix them we were wondering what you suggest we do." Angry Employee: "Well, we don't fix cracked screens." Us: "Umm, right. We know. We were just wondering what we could do." Angry Employee: "Absolutely nothing. And you're not up to switch out phones for a while unless you want to buy your phone outright. There's absolutely no way we would ever take your broken phone, so buying it is your only option." Us: "It's not broken." Angry Employee: "Right, but the screen is essentially broken. So unless you want to buy your phone outright, there's nothing we can do." (It's important to note that when I started talking to him directly, he only looked at and addressed my boyfriend.) Me: "Okay, well does AT&T have a preferred screen repair store?" Angry Employee (to boyfriend): "Pardon me?" Me: "There are like three screen repair places just in the mall, I'm sure people have come to you with broken screens before. Do you suggest one more than the others?" Angry Employee (to boyfrend): "I really can't help you. We don't deal with broken screens." Me: "But you've heard from other people which screen repair place is better than the others, right?" Angry Employee (to boyfriend): "Unless you want to buy your phone today there's absolutely nothing we can do to help." So, I've been thinking how you - the AT&T of the Maine Mall - can actually help. Here are just two examples of how customer service works the next time someone comes into your store with any question: 1. Don't be patronizing to your customers. 2. It's okay to go off script. Really, try it. These simple things may just help both you and the people who are coming to you - GASP! - happy.

I stopped into the ATT store in shear frustration after spending 1 hour on the phone with ATT call…read morecenter. I am a longtime ATT customer, and was ready to stop all my business with them. I went into the ATT store to vent, so they knew what sort of frustration I was feeling. I was steaming mad. Cody calmly went through my problem, said he needed a little time to get manager assistance. Within 20 minutes he had my account all fixed. Cody was a hero. He saved a customer.

I never bother to write a negative review. English isn't easy, and I would prefer to say something…read morenice. But there is definitely something wrong with AT&T specifically this location on Marginal Way from their representative to their store manager and to their DISTRICT MANGER. For me to know that a district manager exists, I have gone through the AT&T cycle -- on around 10/4 (with marginal way AT&T) - 11/25 (with marginal way AT&T) - 11/25 (with Maine Mall Rd AT&T Corp.) - 12/10 (with marginal way AT&T) - 12/11 (with marginal way AT&T) - 611 (escalation department that never existed) - 12/12 (with marginal way AT&T) -- now greeting the district manager that doesn't want to talk about the problem. And to know that I'm not their only victim just makes me feel worse. From someone I know in person to this AT&T's recent reviews, I should not have TRUSTED AT&T (but I don't read the news). From the representative to their manager, they act like they know a lot about AT&T then start the blaming game when problems come up (in my case, it adds $493.83 for my bill this October). They run you in circles, blame AT&T corp. lies about having an escalation department but doesn't want to direct you there. And they say their district manager probably would do the same thing which is nothing. And he did nothing. This place is hopeless. I don't think for over a decade of being an AT&T customer I have any problems until I come here. It just isn't worth it for this one time experience I have with AT&T but I'm definitely not coming back here again. Trust them until they offer to kick you out of their store. I don't know if they mean it but they have said it. I have AT&T for over a decade now. There used to be an AT&T at 211 Marginway only a minute or two from this new location. Great, friendly, and very knowledgeable people. Just one store lasts us for more than a decade. I don't know why this new location has the photos of the previous location. It's definitely not the one. Give them a chance and see if they might treat you any better. Unless problems come up, there should be no problems.

It looks like no one has reviewed them in a while, so let me be the first to review their new…read morelocation and team! To start, every time I go in, I feel well taken care of no matter who is working, even if there's a wait, I know I'm waiting because they truly seem to take full care with every single customer issue and try to make sure that the experience is as pain free as possible, and I greatly appreciate that. Even better, the parking is way better than the old place!!! All around 5 stars, I couldn't recommend them more!

I came in to this store having issues with my 5-line account, Nik was super helpful explaining…read morethings and fixing every single thing possible, I am one of the satisfied customers, highly recommend this store!

Things are getting better at this store. I wanted to get a Samsung Galaxy S8+ from a store and not…read moreonline. When I entered the store I was greeted politely by Tim Farr. We had a pleasant conversation about what my needs were. He was friendly and knowledgeable and what he didn't know, he would research. We went to the display where I made my decision between models and he went to get a few phones for my inspection. No pressure, no tactics, just straight answers to my questions. He transferred my data from my old Samsung phone, checked to make sure everything migrated and spent some time going over my phone so I would be a it familiar with it before I left. As far as customer service is concerned, this guy rocks. In fact, when other customers entered the store, they were greeted by other associates. Everyone was polite and welcoming. The store was clean and well stocked. There is no reason not to come here and get your AT&T products.