I had my phone in my right hand. My rabbit was looking especially handsome so I scooped him up with…read moremy left hand. I a) never "scoop" the bunny, and b) never do it with my left hand. Sensing my lack of confidence he began squirming (read: bucking like a bronco). In an effort to make him comfortable my phone dropped out of my hand... And the screen cracked. We knew AT&T would do nothing for us but having never experienced a cracked phone screen before, we went to see them anyway to ask their advice. Us: "Hi, we have a cracked screen and while we know you don't fix them we were wondering what you suggest we do." Angry Employee: "Well, we don't fix cracked screens." Us: "Umm, right. We know. We were just wondering what we could do." Angry Employee: "Absolutely nothing. And you're not up to switch out phones for a while unless you want to buy your phone outright. There's absolutely no way we would ever take your broken phone, so buying it is your only option." Us: "It's not broken." Angry Employee: "Right, but the screen is essentially broken. So unless you want to buy your phone outright, there's nothing we can do." (It's important to note that when I started talking to him directly, he only looked at and addressed my boyfriend.) Me: "Okay, well does AT&T have a preferred screen repair store?" Angry Employee (to boyfriend): "Pardon me?" Me: "There are like three screen repair places just in the mall, I'm sure people have come to you with broken screens before. Do you suggest one more than the others?" Angry Employee (to boyfrend): "I really can't help you. We don't deal with broken screens." Me: "But you've heard from other people which screen repair place is better than the others, right?" Angry Employee (to boyfriend): "Unless you want to buy your phone today there's absolutely nothing we can do to help." So, I've been thinking how you - the AT&T of the Maine Mall - can actually help. Here are just two examples of how customer service works the next time someone comes into your store with any question: 1. Don't be patronizing to your customers. 2. It's okay to go off script. Really, try it. These simple things may just help both you and the people who are coming to you - GASP! - happy.

I stopped into the ATT store in shear frustration after spending 1 hour on the phone with ATT call…read morecenter. I am a longtime ATT customer, and was ready to stop all my business with them. I went into the ATT store to vent, so they knew what sort of frustration I was feeling. I was steaming mad. Cody calmly went through my problem, said he needed a little time to get manager assistance. Within 20 minutes he had my account all fixed. Cody was a hero. He saved a customer.

I came in to this store having issues with my 5-line account, Nik was super helpful explaining…read morethings and fixing every single thing possible, I am one of the satisfied customers, highly recommend this store!

Things are getting better at this store. I wanted to get a Samsung Galaxy S8+ from a store and not…read moreonline. When I entered the store I was greeted politely by Tim Farr. We had a pleasant conversation about what my needs were. He was friendly and knowledgeable and what he didn't know, he would research. We went to the display where I made my decision between models and he went to get a few phones for my inspection. No pressure, no tactics, just straight answers to my questions. He transferred my data from my old Samsung phone, checked to make sure everything migrated and spent some time going over my phone so I would be a it familiar with it before I left. As far as customer service is concerned, this guy rocks. In fact, when other customers entered the store, they were greeted by other associates. Everyone was polite and welcoming. The store was clean and well stocked. There is no reason not to come here and get your AT&T products.

My husband and I have been customers of this store since it was located on Broadway near Willows…read more The staff was, and continues to be, incredibly helpful and attentive to our needs at both locations. We've continued to keep AT&T as a carrier in large part due to the excellent customer service we received at this store. Can't remember the name of our representative but he was at both locations and is top notch! Theresa W

From the owner: AT&T, serving over 81 million wireless customersread more

I never bother to write a negative review. English isn't easy, and I would prefer to say something…read morenice. But there is definitely something wrong with AT&T specifically this location on Marginal Way from their representative to their store manager and to their DISTRICT MANGER. For me to know that a district manager exists, I have gone through the AT&T cycle -- on around 10/4 (with marginal way AT&T) - 11/25 (with marginal way AT&T) - 11/25 (with Maine Mall Rd AT&T Corp.) - 12/10 (with marginal way AT&T) - 12/11 (with marginal way AT&T) - 611 (escalation department that never existed) - 12/12 (with marginal way AT&T) -- now greeting the district manager that doesn't want to talk about the problem. And to know that I'm not their only victim just makes me feel worse. From someone I know in person to this AT&T's recent reviews, I should not have TRUSTED AT&T (but I don't read the news). From the representative to their manager, they act like they know a lot about AT&T then start the blaming game when problems come up (in my case, it adds $493.83 for my bill this October). They run you in circles, blame AT&T corp. lies about having an escalation department but doesn't want to direct you there. And they say their district manager probably would do the same thing which is nothing. And he did nothing. This place is hopeless. I don't think for over a decade of being an AT&T customer I have any problems until I come here. It just isn't worth it for this one time experience I have with AT&T but I'm definitely not coming back here again. Trust them until they offer to kick you out of their store. I don't know if they mean it but they have said it. I have AT&T for over a decade now. There used to be an AT&T at 211 Marginway only a minute or two from this new location. Great, friendly, and very knowledgeable people. Just one store lasts us for more than a decade. I don't know why this new location has the photos of the previous location. It's definitely not the one. Give them a chance and see if they might treat you any better. Unless problems come up, there should be no problems.

It looks like no one has reviewed them in a while, so let me be the first to review their new…read morelocation and team! To start, every time I go in, I feel well taken care of no matter who is working, even if there's a wait, I know I'm waiting because they truly seem to take full care with every single customer issue and try to make sure that the experience is as pain free as possible, and I greatly appreciate that. Even better, the parking is way better than the old place!!! All around 5 stars, I couldn't recommend them more!

I am on the screen protector program ($10 replacements for life) and they don't know how to ring it…read morethrough at this location. They have the screen protectors there, but the worker Kai doesn't know how to ring it in even though he is aware of the program. He asked his manager and she said there's nothing she can do about it. Only option is to drive to another town and try there.

From the owner: AT&T, serving over 81 million wireless customersread more

I have been having a serious issue with my gaming pc tower. Based on reviews here, I called…read moreBrady's Computer Services to get a cost and time estimate for a full diagnostic of the system. Even though I called during the posted buisness hours, there was no answer and it went to voicemail. I left a detailed message including my name and phone number, and asked to be called back. No one ever called back. I called the shop the next day, once again it simply went to voicemail. I left another message, but again no one had the courtesy to return my call. I call for a third time, this morning, an it yet again just went to voicemail. I gave Brady's three chances and they failedd epically. I called another shop here in Portland, The People's Geek, they answered the phone right away, listened to the issue, and gave me both a cost and time estimate right then and there. Obviously, they are interested in doing business whereas Brady's Computer Servies apparently does not want any business. Fair enough, I won't give them any.

From the owner: Brady's Computer Services will come to your Home or Business to address all your computing needs. I…read moreprovide Computer Repair, Hardware and Software Support, Data Recovery, Wireless Networking, Consulting, and many more quality services. Slow Computer? Wireless Not Working? Printer not Printing? I can help.