Chris and Yonel helped me for over an hour after closing to get my service squared away. We were on…read morethe phone with AT&T customer service for at least an hour before anyone picked up...then another 40 minuite waite. The store was exceptionally helpful, but AT&T helpline is the worst i have ever encountered with any company. However, both Chris and Yonel were very understanding and helped me get the 37.00 internet deal that was about to expire that day. Both employees were very knowledgeable and understanding willing to go above and beyond to help you get you the correct service.

ATT told me $69 senior rate for internet and phone. They installed internet and billed me $55 for…read moreinternet and $80 for phone. They shut off my phone when I complained. It Took me over 90 minutes on the phone to cancel. They don't let you cancel in store. They wont give you pin to unlock and transfer phone in store. My conclusion the current ATT is deceptive and LIES a lot ! Most of the ATT phone help barely speaks english.

great experience from the moment you walk into to this store. the owner, tomas greeted me and asked…read moreme if i was henry who had just called. after asking me my how long i intended to have this phone, i told him i wanted to use this phone for the next couple of years. he said some customers just want a new oem glass to maximize the trade in value and others wanted a genuine apple glass. after installing both types of glass, i chose the apple screen. tomas was very respective of my time and answered all my questions. he showed me phone cases that are uploaded with ones' own pictures. no high pressure sales at all, but just a very knowledgeable technician and business owner. a great guy and and a very satisfied customer. henry r.

Very good customer service , and fast. He told me my iphone may be beyond repair because it had…read morebeen dropped from high up .... Then had it fixed in less then ten minutes with a new screen and didn't charge extra for missing screws. 100% recommend to anyone to come here !

I found this place on offer up because they offer new phones at a fair monthly price. The staff was…read moresuper nice and the services was quick and fast. They have a variety of products and electronics, the store was well organized with everything in place. I will definitely be back for another phone. HIGHLY RECOMMENDED!!

So it happened as it usually does...First I cracked the back of my iPhone X, then recently cracked…read morethe front.. I went in to this place after seeing an ad on Facebook for financing a phone. It was simple, straight forward with no denying credit check and no renewing contracts with carriers or hidden fees on the wireless bill like when financing with the carrier. I was approved for a certain amount and it happened to be less than the price of the phone. Not only was I able to get an upgraded, new in-box phone, I was able to use the rest of the financing to get the X fixed to pass to one of my children. This saved me hundreds... if you want a new phone or need phone repairs this is the spot. Welcoming environment and personable staff. No more could be asked.

We have been using the cell phone service long time, I called in May trying to save money and one…read moreCustomer Service Rep. changed my plan telling me it doesn't affect the current plan only hot spot than we didn't use, also she said didn't affect the free text message and rooming in Latin America. Long story short she lye, my plan it was totally different, so I call in June when I received my bill and talked with a Rep. again, and asked him to change the way I asked for, he said he will change that and this month I received and increased of $100 in one of my lines. Called again and I asked to be transfer to a supervisor, her name Lisa Leon, that she didn't even help, after 20 minutes of waiting she said I changed my plan, and I accept the changes she did... she didn't even stop talking when I try to talk. She doesn't event try to help only talk and talk. I asked for the recorded to be sent to my email and her answer it was go to the office and asked for..... that was the answer of that person. How that person is a supervisor when her customer service is the worse. Remember asked for another person to be really help.

Very clean store with incredibly professional employees! This will always be my go-to location…read morewhenever I need assistance with my AT&T account.

I have to say this is the best MetroPCS I've ever been to the people behind the counter are always…read morefriendly and helpful even if you come in late like I did to pay a bill like a dummy Sebastian you're the best

From the owner: Switch today & enjoy America's largest 5G network.read more

Took my brother in law there to change his phone. He had visited another location and they were so…read morerude, he walked out. JJ was so nice at this location, not only did my brother in law get a new phone, but I switched carriers! Definitely recommend this location and JJ!

PLEASE DON'T GO HERE!!! THIEVES!!!!…read more The worst experience I've ever had at a store. Came in for an insurance/warranty replacement and they refused 2 times to replace my phone. First time they claimed the report was done incorrectly, they created a second report and the employee told me, ill make sure to mark it as totally damaged for you? What does that even mean? The phone was already damaged! Second time, they still say the report was done incorrectly and this time they are the ones that actually wrote it! Steve the manager is a narcissistic a hole surrounded by employees that have been told to lie and cheat. Just while I was wait, I heard at least 5 different stories on how this store has ripped people off and they were there fighting. One returned items to this store and store never processed it and this person was being charged for months. No resolution and wanted to open a 3rd ticket. I am not with this company all based on this one store. I'm happily a Verizon customer. They are definitely doing shady business at this location and I would strongly recommend T-MOBILE Corp to investigate. Enjoy the 2 phones you have now kept from our insurance claim.....

Horrible service. Horrible sales reps. Completely unhelpful…read more T-Mobile is absolute garbage This location ordered me a replacement phone, I waited 3 days, and then refused to fulfill the replacement. "Just doing my job" is a convenient way to not actually do your job Embarrassing how terrible the team at this location truly is.

The whole experience was amazing Dwayne was wonderful, very easy transition from start to finish ,…read moremade sure are phones where working right before we left the store . We live in apopka and I will be returning back all the time .

This store is trash! The customer service is horrible! The manager isn't helpful at all! They act…read moreas if you're an inconvenience by asking for help!!! Never go to this store!!!

I had a really frustrating experience with Geek Squad, largely due to one employee--Keenan--whose…read morelack of professionalism set the tone from the very beginning. At my original appointment on April 7th at 5:40 PM, Keenan immediately came across as disinterested and dismissive. Before even properly assessing my issue, he brushed me off and said they might not be able to fix it anyway and that I'd probably be better off going directly to Apple. On top of that, I was then told the specific technician I needed was no longer there--even though the system allowed me to book that appointment time. So I was turned away entirely. I returned on April 15th, mistakenly thinking it was my rescheduled date. Despite that, the associate working that day was incredibly kind and tried to help me. She couldn't fit me in, but she made the effort and scheduled me properly for April 16th. She was a complete contrast--professional, helpful, and actually cared. When I came back on April 16th, I was once again helped by Keenan. The experience was just as disappointing. He had me sit and wait, and when he finally addressed me, he told me my AppleCare had expired the day before and that I'd now need to contact T-Mobile or go to Apple. This was extremely frustrating, because if I had simply been helped on my original appointment date, this would not have happened. What stood out the most was his attitude throughout both interactions--dismissive, unhelpful, and completely lacking any sense of urgency or accountability. It felt like he had no interest in assisting customers at all. This isn't a reflection of the entire Geek Squad team, as the associate I met on the 15th was great--but Keenan's behavior was consistently poor across multiple visits. Based on my experience (and similar feedback I've seen from others), this is something that seriously needs to be addressed.

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so with that being said let's begin!. We stopped here because I we left one of our devices at home and decided to visit this location to see what they had to offer us!. Success, we got what we wanted and left promptly! I would definitely recommend this establishment!.