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    Verizon

    2.3 (43 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 week ago

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    Rosie P.

    This Verizon store is GREAT and Alex that works here is even better! He helped me and my mom so much with getting her new phone. He explained the pros and cons of all the phones we had asked about, and answered all our questions without the slightest hit of annoyance. He was extremely patient with us, and didn't pressure us into anything at all. You can tell that he is just a really nice guy in general. (Verizon boss.... he needs a raise!) We had come in the day before the new iphone4s came out, and just so happened that my mom was thinking of switching from the droid to an iphone. Once she decided to wait for the new iphone4s to come out, instead of buying the older version, Alex suggested that he could bill the account in the morning before the store opened, that way a phone would be guaranteed and we would not have to wait. Not only did he bill the account, he sent a text message when everything was ready for us to come it. Every other employee at the store seemed really nice, and very attentive to the other customers. Definitely my Verizon store of choice!

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    8 years ago

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    Verizon Customer Service

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    Page 2 of 2

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    Review Highlights - Verizon

    Joe offered first rate customer service and in doing so, assured the Colonial location of my loyalty.

    Mentioned in 2 reviews

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    T-Mobile

    T-Mobile

    (3 reviews)

    PLEASE DON'T GO HERE!!! THIEVES!!!!…read more The worst experience I've ever had at a store. Came in for an insurance/warranty replacement and they refused 2 times to replace my phone. First time they claimed the report was done incorrectly, they created a second report and the employee told me, ill make sure to mark it as totally damaged for you? What does that even mean? The phone was already damaged! Second time, they still say the report was done incorrectly and this time they are the ones that actually wrote it! Steve the manager is a narcissistic a hole surrounded by employees that have been told to lie and cheat. Just while I was wait, I heard at least 5 different stories on how this store has ripped people off and they were there fighting. One returned items to this store and store never processed it and this person was being charged for months. No resolution and wanted to open a 3rd ticket. I am not with this company all based on this one store. I'm happily a Verizon customer. They are definitely doing shady business at this location and I would strongly recommend T-MOBILE Corp to investigate. Enjoy the 2 phones you have now kept from our insurance claim.....

    Horrible service. Horrible sales reps. Completely unhelpful…read more T-Mobile is absolute garbage This location ordered me a replacement phone, I waited 3 days, and then refused to fulfill the replacement. "Just doing my job" is a convenient way to not actually do your job Embarrassing how terrible the team at this location truly is.

    Best Buy East Colonial

    Best Buy East Colonial

    (140 reviews)

    $$

    I had a really frustrating experience with Geek Squad, largely due to one employee--Keenan--whose…read morelack of professionalism set the tone from the very beginning. At my original appointment on April 7th at 5:40 PM, Keenan immediately came across as disinterested and dismissive. Before even properly assessing my issue, he brushed me off and said they might not be able to fix it anyway and that I'd probably be better off going directly to Apple. On top of that, I was then told the specific technician I needed was no longer there--even though the system allowed me to book that appointment time. So I was turned away entirely. I returned on April 15th, mistakenly thinking it was my rescheduled date. Despite that, the associate working that day was incredibly kind and tried to help me. She couldn't fit me in, but she made the effort and scheduled me properly for April 16th. She was a complete contrast--professional, helpful, and actually cared. When I came back on April 16th, I was once again helped by Keenan. The experience was just as disappointing. He had me sit and wait, and when he finally addressed me, he told me my AppleCare had expired the day before and that I'd now need to contact T-Mobile or go to Apple. This was extremely frustrating, because if I had simply been helped on my original appointment date, this would not have happened. What stood out the most was his attitude throughout both interactions--dismissive, unhelpful, and completely lacking any sense of urgency or accountability. It felt like he had no interest in assisting customers at all. This isn't a reflection of the entire Geek Squad team, as the associate I met on the 15th was great--but Keenan's behavior was consistently poor across multiple visits. Based on my experience (and similar feedback I've seen from others), this is something that seriously needs to be addressed.

    Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so with that being said let's begin!. We stopped here because I we left one of our devices at home and decided to visit this location to see what they had to offer us!. Success, we got what we wanted and left promptly! I would definitely recommend this establishment!.

    Verizon - mobilephones - Updated May 2026

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