Stopped by today because I have been getting emails saying I can upgrade my phone for free. We were…read morethe only customers in the store. The sales person-Mike- never got off his stool. Asked what we needed. I said I wanted to upgrade. He looked at my account and told me "since you only have a basic package it's not worth upgrading". Never asked me if I wanted to move forward- just made the assumption I couldn't afford to. Shameful poor service in a store that has had historically excellent staff. I have been a customer since the early 90s but after today actually considering whether I want to stay with Verizon if this is acceptable customer service for them.

Kelcey was very educated and made the process of updating my family's phones easy. Great service!read more

This is a small strip mall in Warwick, not far from all the other strip malls and large shopping…read morecenters of the area. There's a Verizon store, as expected, but they also have a CBD store, a Martial arts school, a nail salon and spa, a community work space, and much more. There's plenty of parking in front of each one of the businesses, making it easy for customers to get in/out. Right on Bald Hill road, this is a convenient location for many.

I went to the Verizon store located at 1200 Bald Hill Rd to add an International calling plan to my…read moreservice plan. After waiting for 20 minutes, the manager began to help someone who had walked in after I had arrived. I politely interrupted and informed Mike that I had arrived long before this customer he was helping. However, Mike did not seem to care and told me to " wait, and he would be with me shortly". After another 10 minutes passed, Mike H. finally turned his attention to me. I explained I was there to add an international calling plan as I was traveling out of the country for approximately 18 days. After allowing him access to my account, he refused to help me as the account is listed under my daughter and son in law at the same address as mine. HE REFUSED TO CONTACT MY DAUGHTER TO ASK PERMISSION TO ALLOW THIS TRANSACTION. I explained to Mike that on several occasions when I have visited this store for this same request, the service person contacted my daughter for authorization and completed my request. Mike told me that my daughter had to call Customer Service to complete my request! THAT's ODD- I THOUGHT MIKE REPRESENTED CUSTOMER SERVICE! I believe Mike was very rude (borderline belligerent ) to me and would never go back to this store again. I returned home and completed the transaction on the phone with a very pleasant agent. A very disgruntled senior citizen!

Great service. Jay took super good care of us. Above and beyond helping us get our new phones set…read moreup Alan

Aaron at Wakefield Verizon's was extremely helpful. He's always pleasant and respectful and…read moreknowledgeable.

Employees are dismissive and inattentive . Always on their phone don't acknowledge the customer…read more for five minutes .

Ben was incredibly proficient in upgrading our new phones! He answered all questions, was…read morepersonable, and made our experience as swift and efficient as possible. We had a great experience! Thanks Ben!

Cox sucks, haven't had cable all night, they fill you full of lies saying it'll be fixed in an…read morehour. That was 5 hours ago. They up their prices, and just flat out suck. Their shit breaks, then they want to charge you $75 for an asshole to show up at your house just to tell you that their equipment has failed even though it has nothing to do with you, they just make shitty products. Probably made in a sweatshop in Taiwan. That would not surprise me.

We went in to change a COX cable and internet package to a simpler, less expensive option…read more The lady working with us was very nice and she provided some options to get to the desired price point. She needed some help to get that in the system, but after a bit, she was able to get us what we needed. She was very nice and very friendly.

I love coming here when I'm in the area to get school supplies for my kids as well as to drop off…read morereturns from Amazon. Always get greeted and friendly people work here! I love the wrapping paper display they have with all of the employees animals! You can find great deals here as well!

I was on my way to the Walmart and I decided to stop at the Staples store to check on some…read morepadfolios for my sister, who likes to keep all of her documents and office stuff together and organized. They had a good selection, most of them were in the $20-40 range. Most times when I go to Staples is like a self service store...not many staff people around to ask questions, but at the same time, it allows me to take my time and do my research. Lots of parking !

My iPhone's glass cracked, and I needed it repaired. I was told that the sub-product would work,…read moreand I believed the sales representative, because in the past it had been successful. But this time it was a disaster. The screen was hot to the touch, the camera wouldn't focus, and the touchscreen wasn't responsive. I went back to Anthony, and he adjusted the replacement screen, but you can't fix a bad product. I ended up at Apple, and the Genius Bar pointed out how high the glass screen was above the phone. He said, That's not a good replacement. I paid Apple $415.00 to replace the screen. I paid Cellular Mobile $200.00. The lesson here is not to go to Cellular Mobile for repair. Ever.

Came in to fix a cracked and water-damaged iPhone 15 Pro Max and left the store with a cheap screen…read morethat was promised to be compatible with 120 HZ, but it wasn't. Oh, and it also fried itself before I could even leave the building. When told there was no warranty available for a water-damaged phone, I simply asked if they could take another look at it, and left with again-- a new cheap screen that didn't fill the phone correctly and was not compatible with 120Hz refresh rate, a ruined front selfie camera that needs full room light to work, and down $300. At least it didn't fry itself out the door again! Ended up purchasing the new 17, knowing I have a ticking time bomb as a device.

Sebastian at Best Buy was super helpful. He went over my laptop options and helped get us on a…read morefamily plan for Microsoft. The guy working the entrance was really kind too and made sure he went someone over to help. When we were leaving he was thrilled to see the we were leaving with what we came for!

I went in to this Best Buy location looking to purchase a iPad seeing I carry their credit card…read more On entering I was greeted and asked if I could be directed to anything I might be looking for. I said no thank you as I have purchased from this location before. I went straight to the dept and I noticed a gentleman helping a customer, he stood next to me and did not ask if I needed assistance. Two other gentlemen walked by as I just stood there and not one asked if I needed assistance as the third person was walking by I finally said excuse me can I get some help, he said I'm sorry I work in the back but I will get someone, he went up to the front and sent an associate to me. This young man was helpful unfortunately they did not have in stock the iPad I was looking for but he did give me other options to purchase. This was not a good experience this time around

This place is a 'mixed bag' as far as trying to write a review. The store is large, wide, clear…read moreaisles and has a generous amount of parking out front. There is plenty of stock in many areas. Social media influencer in need of a light ring? They have those. Need office furniture? They have a pretty big selection. Files? Paper? Laundry detergent? Canned air? Basically most everything you could want to organize or run a business is here. Five stars for inventory. The other side of that coin is there is no one available to help. You have to wander around the store and hope you stumble upon what you are looking for. Yes, there are signs, but under what category do you shelf a 'ring light' for example? Is the water cooler under 'water' 'cooler' 'office equipment'? One person was working the print area. We didn't bother them, they were busy. The one person at the register was surly. We all have bad days, but this person was not an example of customer facing professionalism. Didn't speak unless absolutely necessary and that was just the spiel corporate tells them to say. We needed a large cart to move a box from the back of the store. He just pointed to the regular shopping carts. At check out there was no interaction other than 'do you want insurance'. So zero stars for customer service. Not a big deal. They have a nice selection and if we are looking for something they carry we'll stop in again. It just would have been nice to share a bit of friendly interaction with a fellow human being but, whatever.

I had created some posters for the business online and was just picking them up in store. They were…read moredone rather quickly and they looked really good, I did indeed love them and the quality of them was very good. But Luca (hope I spelled it right) was working the printing services area. I picked up my posters and I had asked him how much would he charge to laminate my uncle's obituary card, he quickly grabbed it and took care of it. I really appreciated how he handled it with care and told me don't worry about the cost that he would take care of it, this means so much to me as this is important to me and I didn't want it to be damaged. Luca was very sweet and left a lasting impression on me. I really hope Luca gets some praise for making my day and for being so kind, but also being a great employee. Making sure I loved the posters and showing them to me and also doing that favor for me with my uncle's obituary. Lucas customer service was on point and I appreciate it so much. I will for sure be doing ALL of my printing services for the business from now on, here! All thanks to Luca!

Loved my experience here I walked in and had a question. Immediately the young adult was able to…read morehelp me instantly. While looking around the store it took a while to see what I'd like to buy but the games I seen instantly brought me back to my childhood. I bought 2 Funko pops a Jason Voorhees one and those tiny mystery ones, The Jason Voorhees one said #1 on the box I was curious so asked. Immediatley the young man was able to help me being very kind, patient, and helpful. My experience here was great everything was worth every dollar and I will be coming here again.

Hell yeah I love this place. The only issue I had is that during trade in anything day in December…read morethey refused to accept my roof shingles, bricks, a portion of my door, wood, rocks and did not give me a single credit for it. Overall this place is satisfactory and if I could I'd live here