T-Mobile Sucks! T-Moble Sucks!…read moreThey were running an upgrade to the new iPhone back in December, and the manager told me I was eligible. I exchanged my iPhone 12 Pro for the 16 Pro, it was supposed to be an even exchange. When I got my bill, they were charging me $40 for the new phone a month. They would do nothing about it, although I was told they fired the manager who did the upgrade for me for doing things like this. They told me the only way I could get the phone for free was to upgrade to a different plan, which is $40 more, so I'm still paying for the phone in a different way. The new plan has free Netflix and Apple TV. I do not need those. I would never recommend T-Mobile to anyone. As I am looking at their reviews, lot of people have had similar problems with them.

T-Mobile is great!!!! Their prices are within reason and they are always looking for new ways to…read moreimprove. This company is very community/customer oriented and it shows with their involvement I've personally seen. Just today, I found out that they are offering internet/modem's so if your already wireless customer, why not add that to your package. I'm so glad that T-Mobile came to our town. Their service has been great!!!!

Best prices and service in Lynchburg for cell phones. The employees are all enthusiastic and ready…read moreto help. If you don't have Sprint, that's not a problem--they will help you with that. There is always a sale or special of some kind going on. If you have a phone that you're not happy with they can trade it in and probably get you out the door with no money down. While you're there say hi to Chris for me.

I used US Cellular for several years for cell phone service. I had set up automatic payment so they…read morecould deduct the monthly bill directly from my checking account. I recently switched to Verizon because their service continuously got worse and worse. It seemed like they were throttling my internet down whenever they wished. I would call them and complain and then suddenly my internet service would noticeably improve. After I switched to Verizon they had already scheduled a payment to come out of my bank account the following month. I figured they would cancel the scheduled payment and didn't give it another thought,but that wasn't the case. They took the scheduled payment anyway which left me with a credit of around $80. I called them and asked them when I would receive my refund and they informed me that I would receive a prepaid card in the mail that is accepted everywhere. Well needless to say this sent me through the roof. Why should I have to deal with a prepaid card? I need to put this money back in my bank account not use it to buy something. I guess it was really convenient for them to deduct my bill from my bank account but very inconvenient for me to have to deal with a prepaid card when it comes to my refund. THIS SHOULD BE ILLEGAL!!! They are basically forcing me to spend my refund instead of redepositing the funds back into my bank account. VERY PISSED OFF!!!!!! I will never do business with US Cellular again and I would suggest others avoid this business

My mother has your service and it is horrible. It is expensive and half the time it doesn't work…read more When my mom calls in they say it's her computer. I work for a large cable company and you do not tell paying customers that it's their equipment. You get off your butt and come and check the lines. Your customer service people pass the buck and they are inconsiderate of paying customers.

I stopped in at the Waynesboro Verizon Store to upgrade my wife's iPhone. Dara Titus was extremely…read moreknowledgeable and very helpful. My wife was nervous about losing her pictures but Tara made sure they were still there after the upgrade. I highly recommend this store and I will be returning in the near future to upgrade my cell phone. Thank toy!

I have been paying for two phones from October 2025 until April 23 2026 but I did not go and…read morecomplain until December2025. When I was told they could not do anything unless I knew the password or maybe it was remember something else. He said everything are "In the clouds" So I told him I wanted it disconnected that day.He assured me it would be. Well after calling every single month from from Dec. 2025 until April 2026.I went in April and talked to a woman who was not very friendly sitting in the desk on the right, had me in tears. All she could say was "You can leave now". She acted like she was not sure what she should do.So Dec. 2025 I paid $82.20 for one phone that worked, Jan. 2026 $82.18 for one working phone,Feb $112.50 for one working phone, $73.03 for one phone working. So April 3rd is when I went in to talk to the "uncaring" person who said I could leave now because I had tears rolling down my face, I told her to disconnect BOTH phones. They had been cheating me long enough. I even wrote a letter to Verizon about the trouble I have had and I even wrote a check to pay Aprils bill and told them do not take it out of my CC or checking acc. They did any way so I had to pay $35.00 to stop payment on the automatic payment on my check. My husband and I had been with them for 25 years or more and always had automatic payment. I wish I had never been with them after seeing hundreds and more of complaints about them. Thank you

This is the laziest most unknowledgeable store I have ever been to. This store does not care about…read morehelping you, just about selling products. I wish I had read reviews about them before going in, but I will NEVER use this store again. I wanted to trade in my S8 for a S24. I paid them to transfer the data from my old phone to my new phone. As they were doing the transfer they told me I had too many photos and it would take a long time to do the transfer. They asked me if I wanted to finish the transfer at home. I said sure because I'd already waited an hour for them to do the transfer and it wasn't even halfway done. They showed me how to do the transfer at home, but did not tell me I would need to bring the phone back to get the trade in deal, and I left. This mess up was on me, because I should not have left when I paid for them to finish the transfer. When I went back within the hour because I could not figure out how to get the phones to transfer they told me the transfer had been completed. But when I left they told me it was not done... Do they not know when the transfers are done? Not sure where the miscommunication happened on that one. When I got home my Verizon account said I owed $800. I specifically told the sales associate multiple times that I wanted a phone that would be free with my trade in. After driving back to the store and asking why my account said I owed $800 when I told them I wanted a phone that would be free to me, they then explained that it would remain on my account until I traded in my old phone. Why did no one tell me this when I left with my two phones?? Then, after getting the phone my google started saying I had no available storage. My email is saying I will stop receiving emails in a week. The problem is I have deleted stuff in my Google drive 3 times and it still keeps coming back. I was hoping they could help me with that, but I should have known better than to expect an ounce of care from this store. I learned through the Verizon in Waynesboro that when the Staunton Verizon turned on my phone's backup to transfer things from my old phone to my new phone they transferred EVERYTHING, not just the photos. I then went back to the Staunton store, explained the problems I was having with storage, and all the sales associate I spoke with told me was "that's run through google, we don't know how to do that." I responded with "A Verizon sales associate doesn't know how to turn off backup on a phone?" He responded with "That is run through Google." When I tell you these people are doing the bare minimum I'm not kidding. They also signed me up for Disney Plus and other services without telling me I would have to pay after the first month. If you want people who actually know what they're doing, because clearly the sales associates in Staunton are just there to do the BARE minimum and get as much money out of you as possible, I recommend Verizon in Waynesboro, VA. They actually took the time to try and help me. If there was an option to give 0 stars I would.

the woman who checked me in and helped me was very pleasant and helpful. my phone was not charging…read moreand she diagnosed the problem and provided a fix. I am now fixing my problem thanks to her. I find that the women who try to help are better than the men. thank you for getting me back to using my phone