T-Mobile Sucks! T-Moble Sucks!…read moreThey were running an upgrade to the new iPhone back in December, and the manager told me I was eligible. I exchanged my iPhone 12 Pro for the 16 Pro, it was supposed to be an even exchange. When I got my bill, they were charging me $40 for the new phone a month. They would do nothing about it, although I was told they fired the manager who did the upgrade for me for doing things like this. They told me the only way I could get the phone for free was to upgrade to a different plan, which is $40 more, so I'm still paying for the phone in a different way. The new plan has free Netflix and Apple TV. I do not need those. I would never recommend T-Mobile to anyone. As I am looking at their reviews, lot of people have had similar problems with them.

T-Mobile is great!!!! Their prices are within reason and they are always looking for new ways to…read moreimprove. This company is very community/customer oriented and it shows with their involvement I've personally seen. Just today, I found out that they are offering internet/modem's so if your already wireless customer, why not add that to your package. I'm so glad that T-Mobile came to our town. Their service has been great!!!!

Best prices and service in Lynchburg for cell phones. The employees are all enthusiastic and ready…read moreto help. If you don't have Sprint, that's not a problem--they will help you with that. There is always a sale or special of some kind going on. If you have a phone that you're not happy with they can trade it in and probably get you out the door with no money down. While you're there say hi to Chris for me.

I used US Cellular for several years for cell phone service. I had set up automatic payment so they…read morecould deduct the monthly bill directly from my checking account. I recently switched to Verizon because their service continuously got worse and worse. It seemed like they were throttling my internet down whenever they wished. I would call them and complain and then suddenly my internet service would noticeably improve. After I switched to Verizon they had already scheduled a payment to come out of my bank account the following month. I figured they would cancel the scheduled payment and didn't give it another thought,but that wasn't the case. They took the scheduled payment anyway which left me with a credit of around $80. I called them and asked them when I would receive my refund and they informed me that I would receive a prepaid card in the mail that is accepted everywhere. Well needless to say this sent me through the roof. Why should I have to deal with a prepaid card? I need to put this money back in my bank account not use it to buy something. I guess it was really convenient for them to deduct my bill from my bank account but very inconvenient for me to have to deal with a prepaid card when it comes to my refund. THIS SHOULD BE ILLEGAL!!! They are basically forcing me to spend my refund instead of redepositing the funds back into my bank account. VERY PISSED OFF!!!!!! I will never do business with US Cellular again and I would suggest others avoid this business

My mother has your service and it is horrible. It is expensive and half the time it doesn't work…read more When my mom calls in they say it's her computer. I work for a large cable company and you do not tell paying customers that it's their equipment. You get off your butt and come and check the lines. Your customer service people pass the buck and they are inconsiderate of paying customers.

I went to this store in Waynesboro, on Friday the 16th of August, as I had business in Waynesboro…read more I live in Charlottesville, VA and I have been a Verizon customer for many years. I have had numerous issues with the stores and personnel/management at the Charlottesville stores. I had just switched from an iPhone back to an Android and was having some issues that I couldn't fix. I went in and spoke to a lady named Tiara (unbeknownst to me she was the manager) and she was awesome! Answered all my questions and took the time to make sure that I knew everything I needed to know. I thought this level of customer service at Verizon was gone. I was so happy to get the answers I needed and leave with problems corrected instead of me having to worry about how I was going to fix them on my own. I highly recommend this store, ask for Tiara, and I am sure her staff is well qualified too. After the way I was treated in the Charlottesville stores it is worth the 30-minute drive for me to go to the Waynesboro store and speak to people who really want to help me when I am having an issue or needing to upgrade my phone(s). Thank you, Tiara, for great customer service! From a grateful long-time customer, +Fr. P. Robert Hanley

Apparently, a 4 digit account PIN number is only way to pick up a phone at this location. A 4…read moredigit pin that I've never needed before these last 20+ years with Verizon. When I asked if there was another way to verify the account is was given a flat 'no', so I left and I'll cancel my order and have it shipped from anywhere but this location.

This is the laziest most unknowledgeable store I have ever been to. This store does not care about…read morehelping you, just about selling products. I wish I had read reviews about them before going in, but I will NEVER use this store again. I wanted to trade in my S8 for a S24. I paid them to transfer the data from my old phone to my new phone. As they were doing the transfer they told me I had too many photos and it would take a long time to do the transfer. They asked me if I wanted to finish the transfer at home. I said sure because I'd already waited an hour for them to do the transfer and it wasn't even halfway done. They showed me how to do the transfer at home, but did not tell me I would need to bring the phone back to get the trade in deal, and I left. This mess up was on me, because I should not have left when I paid for them to finish the transfer. When I went back within the hour because I could not figure out how to get the phones to transfer they told me the transfer had been completed. But when I left they told me it was not done... Do they not know when the transfers are done? Not sure where the miscommunication happened on that one. When I got home my Verizon account said I owed $800. I specifically told the sales associate multiple times that I wanted a phone that would be free with my trade in. After driving back to the store and asking why my account said I owed $800 when I told them I wanted a phone that would be free to me, they then explained that it would remain on my account until I traded in my old phone. Why did no one tell me this when I left with my two phones?? Then, after getting the phone my google started saying I had no available storage. My email is saying I will stop receiving emails in a week. The problem is I have deleted stuff in my Google drive 3 times and it still keeps coming back. I was hoping they could help me with that, but I should have known better than to expect an ounce of care from this store. I learned through the Verizon in Waynesboro that when the Staunton Verizon turned on my phone's backup to transfer things from my old phone to my new phone they transferred EVERYTHING, not just the photos. I then went back to the Staunton store, explained the problems I was having with storage, and all the sales associate I spoke with told me was "that's run through google, we don't know how to do that." I responded with "A Verizon sales associate doesn't know how to turn off backup on a phone?" He responded with "That is run through Google." When I tell you these people are doing the bare minimum I'm not kidding. They also signed me up for Disney Plus and other services without telling me I would have to pay after the first month. If you want people who actually know what they're doing, because clearly the sales associates in Staunton are just there to do the BARE minimum and get as much money out of you as possible, I recommend Verizon in Waynesboro, VA. They actually took the time to try and help me. If there was an option to give 0 stars I would.

the woman who checked me in and helped me was very pleasant and helpful. my phone was not charging…read moreand she diagnosed the problem and provided a fix. I am now fixing my problem thanks to her. I find that the women who try to help are better than the men. thank you for getting me back to using my phone