I used US Cellular for several years for cell phone service. I had set up automatic payment so they could deduct the monthly bill directly from my checking account.
I recently switched to Verizon because their service continuously got worse and worse. It seemed like they were throttling my internet down whenever they wished. I would call them and complain and then suddenly my internet service would noticeably improve.
After I switched to Verizon they had already scheduled a payment to come out of my bank account the following month. I figured they would cancel the scheduled payment and didn't give it another thought,but that wasn't the case. They took the scheduled payment anyway which left me with a credit of around $80. I called them and asked them when I would receive my refund and they informed me that I would receive a prepaid card in the mail that is accepted everywhere.
Well needless to say this sent me through the roof. Why should I have to deal with a prepaid card? I need to put this money back in my bank account not use it to buy something. I guess it was really convenient for them to deduct my bill from my bank account but very inconvenient for me to have to deal with a prepaid card when it comes to my refund. THIS SHOULD BE ILLEGAL!!!
They are basically forcing me to spend my refund instead of redepositing the funds back into my bank account. VERY PISSED OFF!!!!!!
I will never do business with US Cellular again and I would suggest others avoid this business read more
