I wanted to use their 'bring your own device' plan, but was told at another US Cellular office that…read moreit was not compatible with their network (despite their website compatibility checker saying it would work.) Shonda Hall at the Wards Road store checked it and was willing to give it a try. She was able to make it work, transferred all my data and I am all set with my new phone. Going in, I had been prepared to camp out as long as needed to get the transaction completed, but she had me back out of the store within 45 minutes. (This process has generally required at least 2 hours when I've gone through it before.) Shonda did an awesome job for me -- Highly recommend!

David Dudley is the most amazing sales agent. He has helped me so much and I will forever go to the…read morewards rd store because of him. Unfortunately, they are definitely understaffed and that is extremely frustrating waiting a damn hour to talk to a sales associate.

I was sold a damaged desktop computer and was essentially called a liar when explaining the damage…read morewas not caused by me including a condescending "now be honest with me" line. I was a loyal Best Buy customer but now I hope to see them go the way of Circuit City. Amazon.com wins again.

It's sad when you are a loyal customer for probably 30 years and you take a product back for the…read morefirst time every and they will not honor a return or refund because I bought the product 4 months ago when on sale for wife's birthday in February and I have had it to long. She only used the product for 21 days. No more Best Buy for me

Just a heads up to everyone with the Verizon app. When you pull in the parking lot you will receive…read morea push notification to check in online before walking into the store. DO NOT do that. I checked in on the app, saw I was the next person in the queue, and waited for a text before walking in. When I was greeted I was told I was unable to be moved to the "front of the line" because people walked in before I walked in. I pointed to my phone and said I had been waiting in line already, and that I checked in before they walked in. She saw on her iPad and my phone that I was next in line but said I would be placed at the bottom of the queue. I watched at least 3 groups of individuals walk in after I checked in and I was not willing to wait for them to be helped considering I already waited in my car for 10 minutes so I left. It was very frustrating considering every other business where you check in online, you get placed in line based on the time you check in. The walk-ins after you are placed behind you in the queue. Don't send notifications to follow the app check in process if it's not honored in the store.

Absolutely awful. The guy who helped me(last name rivers) was on TikTok the WHOLE time he was…read more"helping" me. Then he told me he had to leave for lunch break and he wasn't even finished transferring me old phone to new phone. Not sure why he's even working there. not to mention my new phone didn't even activate until the next day and still hasn't been working right. Safe yourself some time money and sanity by just doing it all online, they are all useless and just trying to get commission

The staff at this location was incredibly professional. I came back four times as a result of…read moretechnical difficulties, in large part because of their helpfulness.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lynchburg store today.

My experience was excellent! My phone was locked up. The sales associate looked at it. Resolved the…read moreissue! In and out in 10 minutes!

The location has a large inventory. I purchased two batteries for a cordless phone. The employee…read morehelped put the batteries inside the phones. The batteries would have been much cheaper on Amazon. $20.00 vs $6.99. But I wanted a battery that I could purchase that day. The employees were nice.