The sales reps need to be trained better at this store. Or they might be lying on purpose to make more sales. My phone died and I went in just to replace my phone. Spoke with Chris. He convinced me to switch plans and said that it would include any travel out of the country. I told him I was specifically going to Europe. He said it was included. He also sold me a galaxy watch. I specifically told him that I want to keep the Fitbit ap and he said that it will still work. It did NOT. Now I had to go in and return it. I had to pay a $50 restocking fee. I went back into the store and spoke with another rep, Mariel. She help me switch to a tablet, but said it wasn't in stock and to come back 2 days later. I came back, and found out that it was sent to Cypress. Had to wait another 3 days for it. Finally, when I went to Europe, Verizon was charging me roaming fees! I called them up and they said my plan did NOT include out-of country data, and they said the charges stand because I didn't sign up for the right plan. Isn't that what the sales rep is for? I asked them for the manager's contact information but they wouldn't give it to me. So now I have to put the whole store on blast on Yelp. Do yourself a big favor and go to another store. They aren't trained properly. read more

After 7 1/2 hours spent online trying to add a line for my daughter and two agreements with Verizon that they refused to honor, I went into this store to try and get help. Jason refused to help me, saying he was only there to sell phones. Update: I wrote Verizon as requested below and they did not respond other than to send me a satisfaction survey read more

Depending on who you see, customer service either competent or COMPLETELY INCOMPETENT.

I've been a loyal customer for years but the additional charges they seem to add randomly is outrageous. They have added charges that were mistakes and I had to push to get refunded. Not interested read more

Sal was awesome! Super fast, informative and friendly. Helped me sort through my options. read more

Verizon - Sal - Mobile Phones Near Me - Long Beach, California

This place is horrible, do not even go to this place. They are not even a Verizon store and do not honor anything even if customer service sends you there. We waited for almost 2 hours, and they couldn't help me with anything, they did not want to honor Verizon customer service request. Sal act like he could care less about the customer needs. Never had service so low budget and poor service. read more

I up dated my iPad. The salesman was very helpful with money saving tips and helped me set up my purchase so that there was no loss of my content during the transfer. I highly recommended this Verizon Store and the friendly and efficient personnel. read more

Called this Verizon retailer spoke to Carlos... Pretty condescending.. I called asking why the promotions he was telling me about were different than the ones online... He said he didn't know what I was talking about and basically lost a sale. As someone who has worked PR and sales he did nothing to gain my business. I called another retailer and they were more than happy to explain in detail what they could do for me to get me the promotion offer. Sad bc this is my local Verizon store. read more

Sean and Sal are sooo friendly and helpful. Nice quiet store. They helped me save money and also texted me when my new phone came. They also fixed my old phone with ease . Would return and recommend read more

Verizon - Mobile Phones Near Me - Long Beach, California

All good things come to those who wait. One of the positive factors about small stores is you tend to get better service. The negative is you gotta wait your turn. Once I was called up, all of the attention was focused on my needs. This is especially true about their employee Kristopher. The guy has a great personality, has a fabulous sense of humor all of which is overshadowed by his customer service. Just wanted to thank you for all of your help. read more

I'm giving this retailer 5 Stars only because of their employee Cristian B. We have a relative that was unable to make a prepay payment on his Verizon phone so we walked into the 2nd Street store. There were two employees, no other customers- I explained our situation and the other employee gave a list of reasons why they couldn't help us. He literally walked away from us. Cristian went to his computer and immediately found a solution. He was so helpful and understanding. We were able to get the phone activated and left very happy customers. This review could have gone the complete opposite way if Cristian's coworker had his way. read more

Just had a truly amazing experience at this location with Mohammed. I came in and bought an iPhone X and had my wife's phone transferred to my old phone. Mohammed quickly and very skillfully accomplished this task and he also reviewed my account to make sure I was getting the best price for my plan! Mohammed and the whole crew there are very efficient I was very pleased with the amazing customer service displayed throughout the store just a delightful experience! Mohammed is number one in my book!!!!!!!! read more

Ran in really quickly to grab an Apple Watch Series 7. Everyone was friendly and positive. They didn't have anymore watches so they ordered one for me and told me they would call me when it came in. I got a notification on my phone that the watch came in Wed - Thursday atoll no call so I decided to pop in and yup it came in but no call to let me know. All in all I got what I needed. Just would have been nice to get the call to pick up as soon as it came in. I'll be back in the future read more

this is not a real Verizon store so they're unable to help. don't waste ur time driving over

I had an appointment to transfer my phone information from to the other. I made eye contact with Jason and let him know I had an appointment to which he replied "okay". The rest of the interaction was as simple, benign and unhelpful as that initial introduction. I needed help and he he was, seemingly, irritated to be the one to have to help. The little information he provided was done so with more attitude than I expect at a store that's meant to help people with issues just like mine. I left and went to a different location. The transfer was actually really simple and I was able to get help elsewhere. read more

My wife and I came into the store to add her to my wireless plan. Sal helped us out and he was great. Super knowledgeable and happy to answer any questions we had. We even ended up keeping him after closing (sorry dude!) but he took good care of us. Thanks again sal! read more

Preordered the new iPhone and went in today to pick it up. Misha helped me both times and was extremely relaxed and chill throughout the whole process. Made it incredibly easy and he was incredibly knowledgeable for my questions, questions by other staff members and other customers. Best experience at a phone store ever. read more

Would not recommend going there. Terrible customer service. Two guys with mullets were working with other customers, which is totally fine. But the complete disregard for a new customer coming in and not even saying "hello" or "we will be right with you", is frustrating. I took my business down to 5th street and received immaculate customer service. These two guys could learn a thing or two from downtown. read more

So impressed with Sal who helped me get my new iPhone 8. He not only got me the phone I've been wanting, he cut our monthly bill in half! We have four phones and Sal was able to change up our plan dramatically. He was also so very polite and helpful. He made me feel like he was glad I was there. That I wasn't just causing more work for him. So impressed. Thanks, Sal! read more

I usually hate going to Verizon stores bc they're so busy and unorganized sometimes but I was pleasantly surprised walking in to this one and getting greeted immediately! My parents both had phone issues and it got addressed within a few minutes. Freddie the manager was so great. My parents don't speak much English usually I have to translate but he communicated so well w them I didn't even have to do anything. He also made them feel so comfortable and laugh with his nice, warm personality. He was super patient w them and helped them with fixing their phone and then setting up a new phone for my mom. It's not everyday you get a great manager that is patient, nice, helpful, smart and experienced. Thank you Freddie for taking the time for us, It really made me feel like there are still such great people out there! Thank you! read more

Based on decades of experience with Verizon, I never thought that I would be writing a review of a favorable experience at a Verizon store. But I am... I had the most wonderful experience at this store this morning with Sal. He knew exactly what the problem was with my phone and he was able to fix it as I waited. I admit that the problem was simple. So simple that I'm embarrassed about not figuring it out on my own. But Sal was super kind and helped me understand how to diagnose/fixit myself in the future. I was welcomed here and treated like a human, not just an account. I'm still in shock and can't believe how wonderful my experience was at this store. This store is now my go-to store. I live much closer to another Verizon store but in the future I will drive farther in order to come to this store. I still can't believe how great my experience was with Sal at this store. read more

Always receive wonderful accurate friendly solutions to every problem I presented. Will be my first stop in the future if I need help again. Ask for Mohamed!!! read more

Mohamed and Michele are the epitome of what customer service should be. I was greeted with a smile as soon as I walked in and their attentiveness to my issue was genuine. Within a few minutes I was back on track and enjoying the rest of my Holiday weekend. P.S. They even humored an older gentlemen who was "just hanging out" ... who does that anymore?!? I love it. read more

Great service here, and easy parking in back!! Thanks guys!! Inventory was great too!

I got annoyed when one of the employees the "black dude" while setting up my phone took my plastic screen protector off I feel like I got a refurbished phone to and that they lied it was new. read more

After switching 5 lines over and being told there would be no activation fees, Verizon went on to charge me activation fees on all five lines. The sales rep at this shop told me to come back if I was charged and they would fix it. Needless to say after multiple phone calls, in person visits and texts they didn't fix it and I ended up with hundreds of dollars in activation fees. I thought I would support a neighborhood store, but I'll be taking my business elsewhere in the future. read more

Used to have excellent service. Been a customer here since they first opened. Walked in today to ask a question. Sales person finished with his customer as I was standing there and walked to the back. He could see me standing there as he talked to another gentleman. At one point, that gentleman stepped out of the back room, looked right at me and stepped back into the back room and carried on his conversation with the sales person. Never again will I give them any business. They obviously don't need it if they can ignore customers standing right in front of them. The other two sales people were busy with customers, yet they didn't even bother to acknowledge me. Must be new management. This would never have happened in the past. read more

I have the worst phone luck. The guys at this Verizon site have helped me every single time.

No stars due to extraordinarily bad customer service. I purchased a phone from this store (note they are not a company store) about three weeks ago. About a week ago I was having trouble connecting to the internet, voicemails were not showing etc. I worked with Verizon support for about 4 days. Their end conclusion was I needed a new SIM card or a new phone. They asked that I go back to the store. I made an appointment with the manager and went into the store. He ran tests and his end conclusion was that the phone was malfunctioning and that I need a new phone..now get this. He wants me go to the Apple store and get a new phone from Apple. What? I explained to him that I bought this phone from you and I paid you 900.00 for it. I would prefer to get the new phone from you. He says you are out of the 14 day window and at best he can give me a refurbished phone. Wow! I have been a Verizon customer for over 30 years. I have stayed with them because I thought they were the best. It is more important to me have the customer service than to pay less. In 30 years I have never asked for any accommodation. I am checking into AT&T and T mobile now. I cannot see continuing this relationship. I am going to say this store will take your money but they are not going to help you when you need it. Go to the store on Bellflower you will be better off. read more

Come here for all your Verizon needs the Crew is AWSOME!! Chris is very helpful! Thanks "C" read more

VERIZON is definitely the best coverage to get and this store is the best place to get it. Every time I've gone in here since I first opened up my account and switched back from a competing carrier, I have had a great experience. There's always plenty of people that are ready to help and work quickly. They are smart and friendly and a fun group. I had and insurance claim recently and needed to transfer over my information to a new phone. Adrian took care of me and was extremely helpful to get everything switched over perfectly. Can't say enough good stuff about these people in the store. read more

Great help by Sal. helped damsel in distress who lost password to iphone, couldn't open phone, email box was 100% full. Took time with husband to craft workaround at remote location and cleared email box, received link to reset. Took lots of time. Very grateful. Previous bad experiences with this store led to Apple & Verizon company stores out of area. Very Happy will shop there now. Sal should be allowed to conduct classes for a fee as beta test for store to conduct educational classes for cellphone users needing help as technology changes. Partner with restaurant across the street for space during empty hours.......SCS read more

Whoever the guys are in your store today 10/28 from opening to closing today are EXTREMELY rude and not helpful whatsoever ever. I'll get my new phone at a different location, mind you I'm local and my family always buys from this store. Never again. read more

Micheal was a great employee! He confidently helped us with an issue with our phone and we walked out knowing what to do next with our phone and he didn't try and push sell, which was great. Happy trip to Verizon today read more

Love the staff. Freddie, Sal, and Sean are the best! See them for anything and everything Verizon!

Beware of any "free gift" they give you. I'm stuck paying $10 a month for 24 months because a tablet was "free" with my new phone.

Just got my new iPhone today and Sal was a hugeeee help! He answered all the questions I have very polite and patiently! He put a lot of time to helped me out with the phone back up and stalling and explaining stuff. He's also very friendly. We have a little nice chat while waiting for my phone to back up. So glad I got my service from him! Best customer service I have ever had at Verizon so far!! Thank you Sal! For your amazing work!! :) read more

Help a girl out. Justin helped me with my broken car charger. I wanted to make sure it was not my phone or if it was my car itself that was not allowing my phone to charge. But today I finally got the answer it was the charging equipment and not my phone or my car. read more

I was shopping for iPhone X on Verizon website looking to upgrade my older iPhone, found a great deal on Black Friday, but all iPhone were sold out, so i called this store and spoke with Sean, and specifically asked him if i can get the same exact deal That i found online , and he said yes, we can get you the phone with same deal that's offered on Verizon website, got to the store and asked the first available salesman if Sean is available, and it was him that i was talking to, and for some reason ,he knew exactly who i am and went to the back and got my pone, i was so impressed at this point, Then everything went down hill , as he was working on the upgrade on his iPad i kept asking him questions about pricing just to make sure everything match the numbers on Verizon website, My first question was: how much is my monthly payment going up ? he said about $25, that was the first red flag , since i should be paying and additional $20.83 every month for 24 months, when i asked him why is it more then the listed quote on line, he said: i added the warranty to your plan, He should have asked me first, i did not want it, i wasted so much time going back and forth to get him to remove it. I asked him if they can ad more megabits to my personal hot spot, and he recommended the mobile hot spot with 22 gigabits a month for additional $20 a month, he went and picked one up to show it to me, but the price was out of my range, so i told him i'll pass, but i don't think he ever listen to anyone , he started scanning the device like i wanted to purchase it, and again i told him i have to pass. long story short, towards the end he said $200 is due today, (another red flag) it should have been $85 (sales tax on the iPhone only) here's how the conversation went : (First, before i get started, Sean kept trying to insult my intelligence and BS me about everything) Me:Why $200? the only thing that i should be paying for today ( according to the black Friday deal online ) is the sales Tax! Sean:Yes, but you have to pay sales tax on the full price of the device. Me: i already know that, the sales tax on $899.99 is $85 not $200 Sean; umm, you're getting a case for the phone. Me: 1- i did not ask for a case, 2- the case is about $20, are you charging me $115 for a case? Sean, no , it for the bundle! me: what bundle? i'm only buying the phone! Sean, umm umm , it's for the mobile hot spot device. Me: i told you i don't want one. Sean: Umm, it's for the warranty. Me : i already told you many times that i do not want a warranty! At this point he realizes he can't outsmart me, so he asked the store manager ( that was standing close to us and listening to our conversation) if he can have a word in private with him, and the manger said: i already know what you're going to ask, the answer is NO! and the manager walked up to me and said, you have to bundle, and i told him i already spoke with Sean earlier on today and i was very specific about the details on Verizon online and he said that i will get the same exact deal that's online, then the manager said: we are not familiar at all with the online deals! it's black Friday today and if you wanna buy the phone at discounted price , then you have to bundle and spent $200 otherwise there is nothing i can do for you . ( how unprofessional, not to mention it's illegal ) Guys, Do your homework first before you visit this store, ask questions, you won't realize that you've being scammed till you start getting you fist couple of bills, then if you call them back, they will tell you that there is nothing they can do at this store, you have to call customer service to correct it, all they care about is adding stuff to your pan without your knowledge and getting payed, so so sad. Just for the record, The Black Friday deal was $400 off of iphone X Now i have to wait for another great deal like this one(if any popped up) I will definitely call the Verizon headquarters and complain about this store and also file a complaint with BBB, everybody else should! Update (11/28/2018) I receive a reply from Carla this morning asking me call to get more details about this review ( even tho I gave all the details In my review and I was so specific about what happened on the day I visited that store) so I called twice the number that she provided, the phone rang for about 20 times but no one picked up, not even a voice message or an option for me to leave her a massage, What is that tell you?! Run away from that store people. I just remembered few years ago when I upgraded my phone at a different store, I was scammed also, they added bunch of services to my plan. read more

I'm giving MINDY 5 stars bc she went above and beyond helping us with our phone dilemma. She is very honest and won't hide extra fees or info to make sure you know you're getting the best deal. She's very sweet and quick to help. Great job Mindy! read more