Carlos was outstanding, nice, knowledgeable and very patient! Other staff members were very helpful as well.

The guys working here were very nice and gave me a promotion that sounded amazing! Apple Watch and iPad service for $10/month with a free watch and free iPad. What they failed to disclose or tell me was all the fees would bump my bill to $140/month. This month my Apple Watch fee went up even more. I didn't read the tiny fine print and was scammed. They told me there is no difference between their store (authorized retailer) and a Verizon store, but according to Verizon, there is, and their store can add random fees to your bills. If you work with these guys, don't trust their word, read everything in detail, including the entire fine print legal contract. My total costs: $20.42 for my Apple Watch (I was not aware that this price would go up during my contract term) | iPad: $11.70 | Phone service for iPhone 14 Pro: $107.97 This is the cost for trading in my old phone too. I'm trapped in this contract for now but plan on switching carriers after this. The shadiness rubbed me the wrong way. read more

Great customer service from Misha and Carlos! Super helpful, patient, and clearly knew their stuff. They took the time to understand our needs and helped us build the perfect cell plan with our phone upgrade. The whole team at this location was friendly, professional, and knowledgeable. Highly recommend stopping by if you want great service without the pressure. read more

Piss poor customer service period. I traded in an old Eight plus and was told to keep the old phone in case of any issues. Turn it in within 30 days they said. I phoned this store and was on hold forever. I took the option for them to call me back. The call never came ! I walked to the store and was told that they couldn't help me unless I had Trent minutes for them to charge it CUSTOMER service with a frown ! read more

Best service I've ever had. New phone, new watch, disconnect a line due to my husband's death. The attentive and thorough service are stellar. Carlos is just remarkable. I was just dreading the whole process, but it went by in a flash. Overheard the other reps advocating for their customers also. The service, selection, and value just cannot be beat. read more

Absolutely fixed my problem! I was in trouble and in a hurry. Fast and gracious. Sean at Verizon Belmont Shore is the best!

This AUTHORIZED RETAIL STORE is a scam. They offer all these promises and say "it'll get taken care of" "don't worry about it." It's 3 months later and they still haven't resolved the issue. They have the nerve to tell me I'm supposed to pay AT&T and they'll reimburse me the 800$ they owe me for paying off my phone with them as a promotion for switching carriers. 3 months later and they haven't resolved this so called issue. WHATS THE ISSUE!? Yall said you were gonna pay off my phone , and lied ??? For what a sale? SCAM SCAM SCAM SCAM SCAMMERS ! No one ever returns my damn calls either . They say they'll call back DANIEL. Haven't heard from you. Liars all of them. The manager wouldn't even come out to speak to me directly. Guess customers with issues aren't worth his time . read more

Worst company on earth. No help, just a circle of frustration, overcharging, by outs, messing up a simple account and can't get one person that doesn't just go around in a circle of frustrating incompetence. I canceled my account and they still are charging me when they said it's all closed and no response or help. A total nightmare, dishonest and illegal and incompetent. read more

We were there Friday and I was helped be a guy named Shawn. He gave excellent service. He was polite, efficient, and he went out of his way to look for ways help us as Verizon customers. When we were leaving, I commented to my husband about how good he was and my husband goes. Oh yeah, I've had him before. He's always like that. read more

the customer service is very good. They are polite, and informative and their intentions are good. THAT SAID They told me I would get gift cert for the 3 phone lines I opened because I was switching from AT&T as well as a verizon promo that gave me $1000 credit per trade in I gave them discounting your bill over 3 years. After 5 weeks I got my new bill. I only got one $1000 discount for one phone, the other one was only $500 and zero for the third phone. I ABSOLUTELY was told it was $1000 per phone more than once even them saying yes you can return ANY OLDER Model for $1000. Went in they made phone calls and said they will take care of it. 3 weeks later they told me they corrected the second trade in but can't find the third.....as for the gift certificates they said it takes a minimum of 6-8 weeks. Yesterday I went in to check...no record of third phone, they still hadn't completed the second $1000 back. They said they would call with gift cert update. I did not get call so I went back again today. I was told thely would call as soon as they found out. 15 min ago I get a call from "corporate" I need to fill out seperate paperwork to submit when I bought the phone. NO ONE TOLD ME THAT AT ALL UNTIL TODAY. And guesse what happened now...I bet you already know, the phone call was to tell me that its too late I am beyond the deadline for my gift certificates. Surprise Suprise..... read more

I worked with Sal yesterday. He was so helpful and very knowledgeable. If you visit this location, I'd definitely wait to work with him or an associate he recommends. I went back today and spoke with Mariel. She was not knowledgeable, but very nice. It'd be worth it to wait and work with someone more knowledgeable. 10/10 work with Sal and you'll have a great experience and get all the help you need. read more

amazing experience. great job Carlos so easy and great service very much appreciated would recommend

After 7 1/2 hours spent online trying to add a line for my daughter and two agreements with Verizon that they refused to honor, I went into this store to try and get help. Jason refused to help me, saying he was only there to sell phones. Update: I wrote Verizon as requested below and they did not respond other than to send me a satisfaction survey read more

I had a pretty terrible experience here, and later learned they are a third party retailer and not Verizon corporate. If you're set on Verizon, at least go to the bellflower store or any another corporate location. read more

Horrible service. This isn't a real Verizon store so they will lie and tell you anything to buy a phone. When something goes wrong they pull out the terms of service and want to charge you all kinda crazy fees. You ask to buy one phone and they only have the most expensive one in stock. BEWARE WATCH YOUR BILLS!!! read more

If I could leave 0 stars I would, DO NOT GO TO THIS STORE. The girl Mirel is horrible, she does not know anything. She tries to sell us extra accessories that were not needed. They are so unorganized and lack communication. We were quoted 120$/ mo to combine our phone plan and it turns out the bill is actually 230$ there were all these extra fees and hidden charges that were of course not explained even after confirming that the total would be 120$/month! On top of 300$ to just leave the store! These people are a rip off! Is this a phone store or did we enter a car dealership lot and get blindsided?!? Don't go here! Go to Apple or do your business elsewhere. read more

misha at the Verizon store did amazing and would recommend this store to anyone. he took his time to help me.

Depending on who you see, customer service either competent or COMPLETELY INCOMPETENT.

I've been a loyal customer for years but the additional charges they seem to add randomly is outrageous. They have added charges that were mistakes and I had to push to get refunded. Not interested read more

Sal was awesome! Super fast, informative and friendly. Helped me sort through my options. read more

Verizon - Sal - Mobile Phones Near Me - Long Beach, California

This place is horrible, do not even go to this place. They are not even a Verizon store and do not honor anything even if customer service sends you there. We waited for almost 2 hours, and they couldn't help me with anything, they did not want to honor Verizon customer service request. Sal act like he could care less about the customer needs. Never had service so low budget and poor service. read more

I up dated my iPad. The salesman was very helpful with money saving tips and helped me set up my purchase so that there was no loss of my content during the transfer. I highly recommended this Verizon Store and the friendly and efficient personnel. read more

Called this Verizon retailer spoke to Carlos... Pretty condescending.. I called asking why the promotions he was telling me about were different than the ones online... He said he didn't know what I was talking about and basically lost a sale. As someone who has worked PR and sales he did nothing to gain my business. I called another retailer and they were more than happy to explain in detail what they could do for me to get me the promotion offer. Sad bc this is my local Verizon store. read more

The sales reps need to be trained better at this store. Or they might be lying on purpose to make more sales. My phone died and I went in just to replace my phone. Spoke with Chris. He convinced me to switch plans and said that it would include any travel out of the country. I told him I was specifically going to Europe. He said it was included. He also sold me a galaxy watch. I specifically told him that I want to keep the Fitbit ap and he said that it will still work. It did NOT. Now I had to go in and return it. I had to pay a $50 restocking fee. I went back into the store and spoke with another rep, Mariel. She help me switch to a tablet, but said it wasn't in stock and to come back 2 days later. I came back, and found out that it was sent to Cypress. Had to wait another 3 days for it. Finally, when I went to Europe, Verizon was charging me roaming fees! I called them up and they said my plan did NOT include out-of country data, and they said the charges stand because I didn't sign up for the right plan. Isn't that what the sales rep is for? I asked them for the manager's contact information but they wouldn't give it to me. So now I have to put the whole store on blast on Yelp. Do yourself a big favor and go to another store. They aren't trained properly. read more

Sean and Sal are sooo friendly and helpful. Nice quiet store. They helped me save money and also texted me when my new phone came. They also fixed my old phone with ease . Would return and recommend read more

Verizon - Mobile Phones Near Me - Long Beach, California

All good things come to those who wait. One of the positive factors about small stores is you tend to get better service. The negative is you gotta wait your turn. Once I was called up, all of the attention was focused on my needs. This is especially true about their employee Kristopher. The guy has a great personality, has a fabulous sense of humor all of which is overshadowed by his customer service. Just wanted to thank you for all of your help. read more

I'm giving this retailer 5 Stars only because of their employee Cristian B. We have a relative that was unable to make a prepay payment on his Verizon phone so we walked into the 2nd Street store. There were two employees, no other customers- I explained our situation and the other employee gave a list of reasons why they couldn't help us. He literally walked away from us. Cristian went to his computer and immediately found a solution. He was so helpful and understanding. We were able to get the phone activated and left very happy customers. This review could have gone the complete opposite way if Cristian's coworker had his way. read more

Just had a truly amazing experience at this location with Mohammed. I came in and bought an iPhone X and had my wife's phone transferred to my old phone. Mohammed quickly and very skillfully accomplished this task and he also reviewed my account to make sure I was getting the best price for my plan! Mohammed and the whole crew there are very efficient I was very pleased with the amazing customer service displayed throughout the store just a delightful experience! Mohammed is number one in my book!!!!!!!! read more

Ran in really quickly to grab an Apple Watch Series 7. Everyone was friendly and positive. They didn't have anymore watches so they ordered one for me and told me they would call me when it came in. I got a notification on my phone that the watch came in Wed - Thursday atoll no call so I decided to pop in and yup it came in but no call to let me know. All in all I got what I needed. Just would have been nice to get the call to pick up as soon as it came in. I'll be back in the future read more

this is not a real Verizon store so they're unable to help. don't waste ur time driving over

Preordered the new iPhone and went in today to pick it up. Misha helped me both times and was extremely relaxed and chill throughout the whole process. Made it incredibly easy and he was incredibly knowledgeable for my questions, questions by other staff members and other customers. Best experience at a phone store ever. read more

My wife and I came into the store to add her to my wireless plan. Sal helped us out and he was great. Super knowledgeable and happy to answer any questions we had. We even ended up keeping him after closing (sorry dude!) but he took good care of us. Thanks again sal! read more

I had an appointment to transfer my phone information from to the other. I made eye contact with Jason and let him know I had an appointment to which he replied "okay". The rest of the interaction was as simple, benign and unhelpful as that initial introduction. I needed help and he he was, seemingly, irritated to be the one to have to help. The little information he provided was done so with more attitude than I expect at a store that's meant to help people with issues just like mine. I left and went to a different location. The transfer was actually really simple and I was able to get help elsewhere. read more

So impressed with Sal who helped me get my new iPhone 8. He not only got me the phone I've been wanting, he cut our monthly bill in half! We have four phones and Sal was able to change up our plan dramatically. He was also so very polite and helpful. He made me feel like he was glad I was there. That I wasn't just causing more work for him. So impressed. Thanks, Sal! read more

Would not recommend going there. Terrible customer service. Two guys with mullets were working with other customers, which is totally fine. But the complete disregard for a new customer coming in and not even saying "hello" or "we will be right with you", is frustrating. I took my business down to 5th street and received immaculate customer service. These two guys could learn a thing or two from downtown. read more

I usually hate going to Verizon stores bc they're so busy and unorganized sometimes but I was pleasantly surprised walking in to this one and getting greeted immediately! My parents both had phone issues and it got addressed within a few minutes. Freddie the manager was so great. My parents don't speak much English usually I have to translate but he communicated so well w them I didn't even have to do anything. He also made them feel so comfortable and laugh with his nice, warm personality. He was super patient w them and helped them with fixing their phone and then setting up a new phone for my mom. It's not everyday you get a great manager that is patient, nice, helpful, smart and experienced. Thank you Freddie for taking the time for us, It really made me feel like there are still such great people out there! Thank you! read more

Based on decades of experience with Verizon, I never thought that I would be writing a review of a favorable experience at a Verizon store. But I am... I had the most wonderful experience at this store this morning with Sal. He knew exactly what the problem was with my phone and he was able to fix it as I waited. I admit that the problem was simple. So simple that I'm embarrassed about not figuring it out on my own. But Sal was super kind and helped me understand how to diagnose/fixit myself in the future. I was welcomed here and treated like a human, not just an account. I'm still in shock and can't believe how wonderful my experience was at this store. This store is now my go-to store. I live much closer to another Verizon store but in the future I will drive farther in order to come to this store. I still can't believe how great my experience was with Sal at this store. read more

Always receive wonderful accurate friendly solutions to every problem I presented. Will be my first stop in the future if I need help again. Ask for Mohamed!!! read more

Great service here, and easy parking in back!! Thanks guys!! Inventory was great too!

Mohamed and Michele are the epitome of what customer service should be. I was greeted with a smile as soon as I walked in and their attentiveness to my issue was genuine. Within a few minutes I was back on track and enjoying the rest of my Holiday weekend. P.S. They even humored an older gentlemen who was "just hanging out" ... who does that anymore?!? I love it. read more