Wyatt C is what went well. Customer service at this location is always good. They have a good…read moregroup of people who are patient and always willing to help out! Good job, people! Keep it up.

Asst. Store Manager, Will S., is an exemplary leader who consistently provides the BEST IN INDUSTRY…read morecustomer experience, through his high level of professionalism, knowledge, courtesy and kindness. I will bring all my mobile phone business to this store and specifically to Will. HOW LUCKY IS CELLULAR PLUS +VERIZON TO HAVE A LEADER OF THIS HIGH CALIBER WHO TREATS CUSTOMERS CONSISTENTLY IN A MANNER OF EXCELLENCE. He solved my pain points and goals, numerous and repeatedly, and the entire customer journey was flawless. See Will S. and you too will leave a happy, satisfied customer and feel valued. THANK YOU WILL S.

We have done business with this store for over 11 years. But today, the experience was the worst…read more the rep was dismissive, rude, and disrespectful. I asked a question and asked the question again, and because I could not understand the response of we don't carry or have that accessory, when I bought it there twice.. I was asked to leave the store and would not be helped.. This rep was so disrespectful I told don't every talk to me that way.. Kayleigh you need to be fired.. and yes we will call corporate and yes we will talk to the manager Business Manager you need to contact us Immediately

Went to Verizon today Ty fixed my husband's flip phone. He is an older guy and only needs to use it…read morefor locating his wife while out shopping. Like a walky talky.

I went in to get a new phone and Barbara helped us. She was so nice. She explained everything to me…read moreand made sure I understood it. I am one of "those" people who tend to ask a lot of questions. She was so patient and kind. It was my birthday so she gave me a discount on my phone cover! That was a wonderful surprise. If I go to a Verizon location it's always in the heights. I have only had positive experiences there. Who ever is hiring for that location knows what they are doing. A perfect example, Barbara.

First, I was completely ignored by Brandon when I entered the store, while he assisted customers…read morewho arrived after me. That alone set the tone for a very poor experience. More importantly, I came in following explicit instructions from Verizon to return my 5G Home Internet equipment. The store refused to accept it, yet I am still being charged $1,200 for equipment they claim I haven't returned. On top of that, I'm being threatened with service disconnection for not paying a charge that I've actively tried to resolve. How can I return equipment when your store refuses to take it? This level of service is unacceptable--unhelpful, unprofessional, and completely lacking accountability. I am confident the store could have assisted but chose not to. After 30 years as a Verizon customer, I am beyond frustrated. The way I was treated, combined with the lack of coordination and knowledge across Verizon, is both infuriating and deeply disappointing. No one seems willing to take ownership or resolve the issue. This experience has seriously made me reconsider continuing service with Verizon. Do better--both at the store level and as an organization.

Chelsey provided exceptional customer service. She was very clear and helpful with instructions. I…read morewould highly recommend her for your cellular needs!

Chelsey Was so wonderful to work with. I placed an order online but something got messed up. She…read morewas very helpful in fixing the issue and getting the order straightened out l.

THE STORE EMPLOYEES ARE SO FRIENDLY. They are so nice especially Katie she is so nice and very…read morefunny and has an amazing personality. I loved making conversation with her while I was upgrading my phone and she was so helpful. Matt is also very helpful too. And all the employees have a good chemistry together and they all seem to love where they work. My experience at this store was amazing. I would definitely come back.

Came to this store at 10:05 am.on Thurs, April 30. There was only ONE person there to help…read morecustomers. I was in a line of several people. The lady who had come in first was purchasing something for $40. But that wasn't the worst of it. After all of us had waited for 30+ minutes already, the worker offered the lady an "I help you, you help me" deal, and told her if she'd just take about "10 minutes" to fill in a credit application and get "pre-approved" he would COMP her the item and it would "look good for him" with his bosses! SO WE ALL STOOD THERE WAITING AN ADDITIONAL 10+ MINUTES WHILE SHE DID THIS!!! I hope that this sleazy practice does NOT look good to his bosses! What an awful customer service practice! I could see it if there was no one else waiting in line, or if she could move off to the side and take care of the credit application while the worker helped the next person in lineI could possibly think this was okay if there was no one else waiting in line, or if she could move off to the side and take care of the credit application while the worker helped the next person in line, but that was not the case. Come on t-mobile, you can do better than this!

Josh Miller was excellent, he explained my new phone to me. I think I'm going to be very happy…read morewith Cricket

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Billings store today.

Fast, friendly and skilled. I've had great experiences with them in the past. I would recommend…read morethem to anyone.

Best place you possibly go!!!!! They know what they are doing. My phone had a cracked screen took…read moreless than a hour!

I woke up to an unexpected $500 charge from Spectrum. After a long wait, a rep told me it was…read more"unusual" and couldn't explain it, so he refunded me. Later in the same call, he said it was from international data roaming during a recent trip to South America. My wife and I used Wi-Fi the whole time and forgot data roaming was even on. Spectrum claimed they warned me via email, but I receive dozens of promo/spam emails from them monthly. Their email didn't clearly state I'd be auto-charged $500 once a certain threshold was reached, which feels deceptive. Since the rep already refunded it, he said I'd be recharged next month. I called again to dispute it and spoke to a rep who laughed when I asked for a supervisor. A manager told me I'd also be charged $585 unless I upgraded to an unlimited plan -- so I paid $40 just to avoid that. Still, I was told the $500 charge would remain. On a third call, another rep told me I wouldn't be charged the $500 at all, but instead, $50. By now, I had received three completely different answers. The inconsistency is unacceptable. While checking my account, I saw I'd been charged for premium TV services I don't use and a Roku device I already own -- something that has happened multiple times in the past. Then I checked my Internet speed. I've been paying for Ultra Internet (advertised at 700+ Mbps) but only got around 120 Mbps. Even after downgrading to a 500 Mbps plan, I still get the same speed. On top of that, the Ultra plan price jumped from $60 to $130/month over time, without any clear explanation.

Spectrum's online shop for a program only leads you to a phone number to call. And then once you…read morecall the Spectrum internet deal is internet plus two mobiles which only one is posted. Starlink: here we come!