Spectrum offered to pay my cell phone for a year then 25$ a month. It works just as well as my 75$…read morea month bill from Verizon

If you show up in person and expect customer service be aware that you have to 'sign in' and they…read morewill call your name. Much like the DMV and similarly efficient. The worst part? There's no way to know about this and you can stand around a long time waiting for someone to enlighten you. My suggestion to whoever is responsible for this business is toFIX YOUR SIGNAGE!

We have done business with this store for over 11 years. But today, the experience was the worst…read more the rep was dismissive, rude, and disrespectful. I asked a question and asked the question again, and because I could not understand the response of we don't carry or have that accessory, when I bought it there twice.. I was asked to leave the store and would not be helped.. This rep was so disrespectful I told don't every talk to me that way.. Kayleigh you need to be fired.. and yes we will call corporate and yes we will talk to the manager Business Manager you need to contact us Immediately

Went to Verizon today Ty fixed my husband's flip phone. He is an older guy and only needs to use it…read morefor locating his wife while out shopping. Like a walky talky.

Chelsey provided exceptional customer service. She was very clear and helpful with instructions. I…read morewould highly recommend her for your cellular needs!

Chelsey Was so wonderful to work with. I placed an order online but something got messed up. She…read morewas very helpful in fixing the issue and getting the order straightened out l.

Wyatt C is what went well. Customer service at this location is always good. They have a good…read moregroup of people who are patient and always willing to help out! Good job, people! Keep it up.

skye and Aron did a great job helping with my confusing situation much appreciate! thank you guys a…read morelot

It has been 2 plus years since I have had charter. The service was less than dependable as they…read morewere always having providers issues. The install should have been the tell all. The tech installing was by far unable to do so. Yes it was cold. The ground was hard and he struggled with the trench. He choose to run the cable above ground to the house saying they needed to come back after the ground unthawed to properly trench the cable. I totally get it. Watching him made me cold. When it did get nicer no one called to schedule. I had to make the appointment. The next tech was mad because the first tech could not do it. He was noticeably upset. His trench was less than acceptable. Some spots he was only in the ground a couple of inches. There was a sprinkler he choose to only go around at a depth of maybe 2 inches. Found that while replacing the trenching he had done. I had to retrench the line better than 3/4 of it because of the terrible job by the techs from Charter. I honestly believe those kids do not even work there today. I am sharing this today because charter has hired a new collection agency and they are requesting my last month of service to be paid. $85 to be exact. I say pay me for my labor to finish your clown techs attempts to install you terrible example of internet service and we will call it even. 2 years after the fact....LMAF...if one of your customer service managers calls me i will square up when we figure out what my install fee is......

I woke up to an unexpected $500 charge from Spectrum. After a long wait, a rep told me it was…read more"unusual" and couldn't explain it, so he refunded me. Later in the same call, he said it was from international data roaming during a recent trip to South America. My wife and I used Wi-Fi the whole time and forgot data roaming was even on. Spectrum claimed they warned me via email, but I receive dozens of promo/spam emails from them monthly. Their email didn't clearly state I'd be auto-charged $500 once a certain threshold was reached, which feels deceptive. Since the rep already refunded it, he said I'd be recharged next month. I called again to dispute it and spoke to a rep who laughed when I asked for a supervisor. A manager told me I'd also be charged $585 unless I upgraded to an unlimited plan -- so I paid $40 just to avoid that. Still, I was told the $500 charge would remain. On a third call, another rep told me I wouldn't be charged the $500 at all, but instead, $50. By now, I had received three completely different answers. The inconsistency is unacceptable. While checking my account, I saw I'd been charged for premium TV services I don't use and a Roku device I already own -- something that has happened multiple times in the past. Then I checked my Internet speed. I've been paying for Ultra Internet (advertised at 700+ Mbps) but only got around 120 Mbps. Even after downgrading to a 500 Mbps plan, I still get the same speed. On top of that, the Ultra plan price jumped from $60 to $130/month over time, without any clear explanation.