Erica was incredibly helpful with doing a device change for me. However, I was rudely interrupted…read moreby another sales person, who invaded my personal space and persistently asked personal questions making me feel uneasy. After I had told him he was annoying and to please stop he continued and got closer to me.

I live in Denver, 820 miles away from a 5-acre ranch in Montana that belonged to my wife's parents…read more After they passed, I became the one managing the property--and every trip up there is emotionally and logistically overwhelming. On one visit, I loaded my Jeep with old electronics--CRT TVs, surveillance gear, laptops--and headed into Great Falls. That's when I met Matt at Mr. T's. I blew a tire right in front of his shop, and without hesitation, he helped me unload everything and swap the tire so I could get to a nearby shop--right across the street from where my wife's grandfather used to run Bud Hayes Auto Service. I still have one of his old promo keychains. That moment hit me hard. Matt didn't just take the tech--he took a weight off my shoulders. He recovered data from six old laptops and mailed me an external hard drive shaped like a cassette tape. That detail alone told me everything I needed to know: this guy cares.

Absolutely terrible experience. I would give zero stars if I could…read more From the moment I walked in, this place was completely unprofessional. The owner was actively yelling and cussing at other customers while I was there, which should've been my first sign to leave. It only got worse. After waiting over 4 months for a MacBook screen repair (dropped off around December 19-22), I finally got it back--only to be told that he installed a cracked screen because we supposedly "rushed him." That's not an excuse, that's just unacceptable. Between the disrespectful behavior, lack of accountability, and ridiculously long turnaround time, this place should not be in business. Save yourself the headache and go somewhere else.

Long story short, we had almost instant "switcher's" regret when we were dazzled by another…read morecompany's internet and phone plan. We went to this Verizon location to switch back. Although it took a while for the "win-back" to go through, Dan and Danny were able to help us get everything back to normal before we left the store. We ended up walking out with a better deal than the company that tried to dazzle us. We are 100% satisfied with our new plan and the customer service we got at this location.

Verizon Corporate Store Great Falls, MT (2319 10th Ave S)…read more We placed an online pickup order through Verizon on November 4 and received confirmation shortly after that the order was ready for pickup. On November 7, exactly 72 hours later, we drove two hours to the Great Falls corporate store to pick it up. We arrived shortly after 10 AM and were greeted by the manager, who said the order was being prepared and would be ready shortly. After a few minutes, he returned to say there was an issue preventing completion and that he needed to contact operations for help. Moments later, I received an email stating our order had been canceled at 9:34 AM, something neither of us initiated. After waiting nearly an hour, I asked for clarification on what happened and about the $95 charge that was now on hold. I explained that we did not have an additional $95 to process another order, as canceled merchant transactions often take 3-5 days to refund. The manager acknowledged this but said there was nothing he could do because "the 72-hour pickup window expired." Before leaving, I checked my email again and saw that Verizon had just sent a new message saying our order was still ready for pickup and that today (11/7) was the final day to collect it, exactly as we had planned. I went back into the store to show him this, hoping for some understanding or at least an apology. Instead, he showed me on his iPad that the order had been "canceled at 12:53 AM by the customer" and repeated that we canceled it, which was simply not true. So quick to cancel the order but not very quick to find a solution. Only my 84-year-old grandfather and I are authorized on the account, and he does not have the means or access to cancel an order online. We drove two hours to complete a pickup that Verizon confirmed was ready, only to be told it was canceled by us, without any explanation or solution. When I expressed concern that if the system truly shows a customer-side cancellation, that could suggest a possible fraud or technical issue, the manager simply replied, "I don't know, I can get you to that department," only for it to be a continued wait as it was nothing he could do at that moment to connect me with someone to find an answer . The lack of compassion and accountability was extremely disappointing. We have been loyal Verizon customers for years, carrying multiple devices and paying an average of $700 per month, yet the experience today made us feel unappreciated and dismissed. A little empathy and ownership would have gone a long way, even a simple acknowledgment that the situation was unfortunate and an offer to assist with reprocessing the order. As a long-time paying customer, I sincerely hope Verizon corporate will review this location's customer service standards. Every customer, especially the elderly clientele that filled the store today, deserves to feel respected, supported, and valued, not brushed aside. This experience has left us questioning our relationship with Verizon, and we will be reevaluating our service options moving forward.

After getting kicked out of the Verizon store farther down 10 Ave S I came here. Store clerk,…read moreKevin, was great. Not forced to wear a mask. Got my screen protector replaced, a new case and opened the new account I had planned to at the nasty rude Verizon store. Recommend for people who have the Verizon to come here. No sitting outside in your car and no nasty clerks on a power trip. Staff was very courteous and helpful.

I give place 5 stars only because it is my highest option. They helped get my son and I through a…read moreproblem that even apple tech support gave up on. I was frustrated and irritated and they took the time to calm me down and then jumped on the problem as if it were their own. I would like to publicly express my sincere appreciation for all the diligence and determination they exhibited and to give them the promise that I will never go to anyone else!

Would give ZERO stars if I could. Went in this afternoon looking to simply upgrade my iPhone…read more Upon walking in there was no greeting, instead I stood there and after a bit the employee eventually got off his phone and helped me with a "couldn't care less attitude". Ok whatever, no huge deal. I get you hate your job. The employee MARK went back and grabbed a couple options. Of course before hand I asked if my bill could be lowered in any way, he very quickly said no. I asked if he knew how Verizon stacks up and he said they kill AT&T with better deals. I say ok hold off, I'm gonna go to Verizon first and see what my options are. Few minutes later my phone stops working. Odd I go back to this AT&T and walk in, ask him if there's any reason my phone stopped working. He said he moved everything over already WITHOUT telling me a thing! Oh... And charged my account $1099 for the phone with absolutely no authorization. I asked him if he was gonna give me a heads up or anything and he got very defensive clearly focused on getting his commission. After another ten minutes he reluctantly reactivates my phone and refunds the $1099. I asked his name, mark. Mark what? "You don't need to know that" he replies like customer service is exempt. GARBAGE customer service, garbage attitude, garbage employee. Will definitely be going to Verizon now. Mark K. Should be fired for all the reasons, let alone charging me $1100 with ZERO authorization.

I purchased a wireless neat speaker for my cell phone at the Montana State Fair.. The receipt…read morewasn't printed due to a computer glitch. I was told I would get a receipt. Well, the product failed to work after a week, and I went to the store. I was given the run around, and promised they would call me so I could get a receipt and deal with the product warranty. No call, no receipt, broken wireless speaker. Out $35.00.You would think they could have just replaced the speaker. I talked directly to the gal I purchased it from at the fair when I went to the store. Very, very poor customer service. I will keep anyone I talk to from using their services!!!!

We have been dealing with Janel at AT&T for over 7 years. She is always very knowledgeable and…read moreprofessional. When we go in for new phones, she's always very efficient and has us in and out in short time. The showroom is always very neat, clean and organized. The staff is always ready to help you. I highly recommend this AT&T store!!